actually a disgrace when you're at home and waiting for the shipment...then I find a notification that I haven't been found and that I can drive all over Lichtenberg to pick it up on Möllendorffstrasse. Service is something else!!! That's NOT worth ONE star!!!

Disgraceful company, I was at home and no attempt was made to deliver it or leave it to the neighbor. Instead, a note was left in the mailbox so that I can pick it up at the depo. If you could give 0 stars or minus stars I would give it the highest minus possible

It was my first time in the branch and what can I say: the bad rating is absolutely justified. The service employee with the shine either hates foreigners or people in general and apparently also hates his job. In principle, there was no friendly greeting; I was directly spoken to rudely, as if I was bothering him. When asked whether customers were always treated with such hostility, the answer was: I was just a recipient. Ah yes, I see. So the idea of ​​service is absolutely not present here! I will inform Amazon that I will not accept packages delivered by PIN in the future. The site manager or the managing director should urgently change something here! It is an imposition for recipients and customers!

To be honest, I was initially annoyed that I wasn't at home and now I had to pick up my shipment. But to be honest, I'm grateful to have met a friendly, service-oriented service provider. Fed-Ex transports the packages to City-West, UPS unloads its packages in a Späti that is supposed to open at 9 a.m. and you're lucky if the employee opens the store at five o'clock... Hermes gives my packages to a neighbor but forgets to note who. I certainly don't need to say much to DHL - you know. DPD drives directly past the house to the depot... Everything is great here... friendly and accommodating.

(Translated by Google) Absolutely underground, best take my mail to the other planet, despite being at home we take it to Mars remove how much you hate your customers to do something like that, but I'll gladly pay postage, for bad service, hope so you feel the same way, and against a satisfied customer (Original) Absolut unterirdisch, bringt doch meine Post am besten noch zum anderen Planeten, trotz zu Hause sein bringen wir es zum Mars entfernen, wie sehr hasst ihr eure Kunden eigentlich um so was zu leisten, aber ich bezahle gerne Porto, für schlechten Service, hoffe es ergeht euch genauso mal, und wider ein zufriedener Kunde

(Translated by Google) Don't ring the bell and then store the post office 5 km away. Depot Lichtenberg - terrific. I could have picked up the mail right away from the sender. (Original) Nicht klingeln und dann die Post 5 km entfernt Lagern. Depot Lichtenberg - grandios. Hätte ich die Post auch gleich beim Versender abholen können.

(Translated by Google) I went to pick up a package. Unfortunately, when the employee came back, my package was already on the way back because I wasn't there within 7 working days. So far okay, although the pick-up note does not exactly define when the 7 working days begin, namely not from the time when the package is ready for collection at the depot, but from the time of delivery. So you actually have 6 working days for this, which is bitter in my case, because the delivery attempt was Wednesday at 12, I was there the following Wednesday at 10. However, what didn't work at all was the employee himself, who after I asked why the package had already been returned and whether there were other options, apparently felt attacked and became really unfriendly. I then said ok and without saying goodbye just disappeared behind the door. Friendly is different and now I hope I never have to use PIN Post again. (Original) Ich bin hin um ein Paket abzuholen. Als der Mitarbeiter wiederkam war mein Paket leider schon wieder auf dem Rückweg da ich nicht innerhalb der 7 Werktage da war. Soweit in Ordnung, obwohl auf dem Abholschein nicht genau definiert ist, wann die 7 Werktage beginnen, nämlich nicht ab dem Zeitpunkt, wo das Paket im Depot abholbereit ist, sondern ab dem Zeitpunkt der Zustellung. Demnach hat man eigentlich 6 Werktage dafür Zeit was in meinem Fall bitter ist, denn der Zustellungsversuch war Mittwoch um 12, ich war am folgenden Mittwoch um 10 da. Was jedoch gar nicht ging, war der Mitarbeiter selbst, der nach meiner Frage, wieso den das Paket schon zurück ist und ob es noch andere Möglichkeiten gibt, sich scheinbar selbst angegriffen gefühlt hat und so richtig unfreundlich wurde. Ich dann meinte ok und ohne sich zu Verabschieden einfach wieder hinter der Tür verschwunden ist. Freundlich ist anders und ich hoffe nun, ich muss nie wieder die PIN Post benutzen.

(Translated by Google) I can't understand all the negative reviews here ... An employee was on the spot immediately, gave me a friendly greeting, my shipment was found quickly and then wished me a nice day. Everything is fine, thanks. (Original) Ich kann die ganzen negativen Bewertungen hier gar nicht nachvollziehen... Ein Mitarbeiter war sofort zur Stelle, hat mich freundlich Begrüßt, meine Sendung wurde schnell gefunden und hat mir anschließend noch einen schönen Tag gewünscht. Alles bestens Danke.

(Translated by Google) - Always closed 10 minutes after the official opening - after calling Pin AG neither by phone nor a word of apology or explanation from the called employee who finally opened, and I can't even remember the greeting and goodbye - Operation even then quickly (Original) - 10min nach offizieller Öffnung stets noch geschlossen - nach Anruf bei der Pin AG weder telefonisch noch bei dem dann endlich öffnenden, herbeigerufenen Mitarbeiter ein Wort der Entschuldigung oder Erklärung, mir ist zudem nicht mal Begrüßung und Verabschiedung erinnerlich - Bedienung selbst dann schnell

(Translated by Google) I do not know if this is your basic service thought, but if you have to store goods for capacity reasons directly in the central warehouse and instead of apologizing to the customers waiting for the delivery instead prefer to say instead with statements such as "You paid only for a letter "or" the deliverer decides what he delivers and what does not "justifies that is a tremendous impudence. (Original) Ich weiß nicht, ob das Ihr grundsätzlicher Servicegedanke ist, aber wenn man aus Kapazitätsgründen Warensendungen direkt im Zentrallager einlagern muss und statt bei den Zuhause auf die Zustellung wartenden Kunden dafür zu entschuldigen sich stattdessen lieber mit Aussagen wie "Sie haben ja nur für einen Brief bezahlt" oder "der Zusteller entscheidet, was er zustellt und was nicht" rechtfertigt, ist das eine ungeheuere Frechheit.

Don't deliver packages, then you have to pick them at the other side of the the city with opening hours I can't go... Worst service ever.

I was definitely at home when they "attempted delivery" which, let's be honest, never happened. Absolutely terrible service, will never use PIN service ever again.

Despite working from home, the doorbell is not rung, but a note is simply thrown into the mailbox saying that no one has been found. Bad service....

Did not even try to deliver, I was home. Terrible service. The pick up location is 30 min walk from home, open during work hours only. Nobody serving at the location, empty counter.

Was in the home office and therefore always at home and therefore suspect that Pin did not attempt to deliver. Instead, simply throw in a piece of paper so that the customer can come and collect it themselves....

Initially put off and shocked by the many negative reviews, I was and was even more surprised by the friendly team and the customer-oriented work. Go to the store on Friday afternoon. The reception is not manned. Of course there is something to do. The bell rang briefly. Immediately a friendly face. Quickly got the registered mail. Sign and be free again within 2 minutes. Happiness 🍀? I hardly believe it! Only someone who has experienced a bad experience takes the time to deal with a recession. Writing this review took longer than visiting the friendly PIN branch in Lichtenberg. Best regards, Marco

The journey was a bit longer, but the gentleman in the branch was friendly and competent.

Shipment deposited at a depot miles away that has extremely limited opening hours, thank you for that.

(Translated by Google) staff are nice But the business model is a complete disaster P.S please fix the bells at the reception (Original) Mitarbeiter sind nett Das Geschäftsmodell ist aber total Katastrophe P.S repariere bitte die klingeln an der Rezeption

(Translated by Google) I was expecting terrible things after reading the recessions, but to my surprise, the staff were friendly, courteous and I was back outside in no time, in any case, I'm satisfied. (Original) Habe schon schreckliches erwartet nach dem Lesen der Rezessionen, aber zu meiner Überraschung waren die Mitarbeiter Freundlich, zuvorkommend und ich war ruck zuck wieder draußen, ich bin jedenfalls zufrieden.

(Translated by Google) Super friendly employee immediately stopped smoking when I walked in. Everything was great. (Original) Super freundliche Mitarbeiterin hat sofort aufgehört mit Rauchen als ich rein kam. War alles top.

Too few depots, the closest one I can reach is a 30-minute drive away with 1 change. For people with 2 jobs (6 days per week) this can be quite problematic, as you are often not at home and then have to pick up the shipment yourself... An hour there and back... I don't order on the internet for that, thanks for nothing :)