Can't be reached by phone, can't make an appointment because there are no appointments available, but threatens me with letters of imprisonment or a fine because my ID has expired...It's just ridiculous how Germany is abolishing itself!!!!

Hard to find. Lady in entrance desk was rude. But with appointment does it’s job.

Not the nicest place but serves it's purpose.

(Translated by Google) In the registration a very rude lady today. just because you're a few minutes early. You won't be let in... instead you have to wait outside in the cold. (Original) In der Anmeldung eine sehr unfreundliche Dame heute. bloss weil man ein paar Minuten zu früh kommt. Man wird nicht rein gelassen...statt dessen muss man draussen in der Kälte warten.

If there was minus -5 stars here, I would've given it . Note that : not to the Rathaus itself, but to the Informationstresen Lady. The reason is I waited for 45M-1H just to renew my Berlin Pass, before me were 2 young ladies and the secretary or whatever you want to call her spoke with them for 10-15 minutes no problem , but when it was my turn me as an outsider/Außländer, she told me to give her a Bescheid from jobcenter/Bafögamt for 1 second I was checking my backpack and she told me rudely to "step aside there are other people waiting in-line." Please remove this lady and bring a younger, flexible, caring, sweet lady to take care of the customers. Thank You .

3 years ago I rated this establishment with one star. Today I give 4*. The office has changed for the better. Good service now, friendly staff. I can't complain anymore. For the sake of completeness, I will leave it below this rating. I wrote this review 3 years ago. Absolutely crazy! I submitted an application 4 weeks ago for a certificate of eligibility for a wheelchair apartment with the request that it be processed urgently. The arrogant guy at reception just waved it off with the words "it's urgent for everyone". He then wrote down an alleged number for me, which then turned out to be a fax number. It really needs to be cleaned up. They're all too sure of their jobs.

I've only been to one but I can already tell you this is the worst one to go to! I stood in line 2 hours to register my address and the lady just sent me away without explaining what was wrong with my form. She only spoke German which I can understand, but I can't believe she could not understand what I was trying to say! I had clearly got the document signed from my friend but she says get it signed from your landlord, I mean she did even do any kind of check to arrive that this sign was not from my landlord and she was still so freaking sure, it was ridiculous!

I also have to mention, don't call, one doesn't know anything about the other. I tried to reach the registry office all morning, I was connected again and again, rang back three times. Then they gave me the direct number, ok. three times I hung up on the phone. I called the service again, someone else answered, I'll just connect. The game went on for two hours. Then suddenly I ended up with a very friendly and honest employee and he told me that there hasn't been anyone at the registry office since April to achieve more and connected me with the registry office in Berlin, which is above this registry office in Marzahn, and she said I should write an email and describe what I needed and let them know if I didn't get an answer, I would file a lawsuit for failure to act. I will do that too. This office doesn't get a star. The star goes to the employee on the phone who didn't lie to me.

In Marzahn the sidewalks were very clean, with little or no graffiti like in the rest of Berlin. There are also nice pubs and restaurants here. The Sky Walk is also worth a visit.

We got an appointment here pretty quickly! The security guard and the employees were very friendly. The connection with the U5 is also fantastic!

I've been to the public order office three times in the last six months. Online appointment scheduling was easy to find online. The agreed appointments were kept perfectly, so 10 minutes in advance, then everything was great. The employees were very friendly, competent and provided important tips and information. The lady at reception, if you didn't know how it works, was also friendly. Conclusion: this is how I imagine an authority. Thank you very much and keep it up. 👍

What do you think of not offering appointments? As if I were the first person to get a new ID card!

(Translated by Google) This school board is unhelpful and The whole organizational reasons are weak and the unqualified staff have no understanding and don't care about the children's education. (Original) Dieses Schulamt ist nicht hilfsbereit und Die ganze Organisatorischen Gründe sind schwach und die nicht qualifizierten Mitarbeiter haben kein Verständnis und kümmern sich nicht um die Ausbildung der Kinder.

Within a few hours I received a call on my email. Get the appointment within 24 hours. Didn't have to wait on site, could go straight to the office. Big thanks to the team “Registrar Office Clerk in All Responsibility” 😃 Thank you

If you have an appointment, you won’t face any issues. The lady I was assigned to was very polite and spoke decent English.

Within a few hours, received an answer to the email. Appointment for passport the next day. Top!! Arrived on time and can travel relaxed a few weeks later. 👍

poor email communication, asked two questions, got a very ambiguous answer. After being unsure, I asked again and received a very unfriendly, cheeky answer. Recommendation: Training in friendliness and modern communication via email

Great office

They also think you're stupid or something, I applied for the WBS almost a year ago. The processing time was 17-18 weeks, 2 months late I said everything was new and my partner only asked for a personal copy. Everything is done personally and delivered there on time. 3 days later another letter saying that I hadn't submitted everything my partner had asked for (even though before that they only wanted the person, that's all). Hand everything back in person, again 3 days later they wanted something again. The copy from the job center which I had already sent 3 times as well as the maternity passport and the birth certificate. (I have no idea what they did with it) return everything on time. Almost 2 months later it was said that it was rejected because not everything she was asked for was submitted. Yes, no, it's clear that if they don't feel like going through documents, they should. look for another job. Because it's easier to refuse.

The lady at the Reception is not Friendly and she didn't gave correct information and bla bla bla I think this place is worst in Berlin

I have no idea what the naturalization team gets paid for, you get no appointment, no response to calls or emails, and if by some miracle you manage to apply for naturalization, you have to wait at least 2 to 3 years.

I've never experienced being held back like that. The phone rings and it comes immediately, all lines are busy at the moment! They will be connected as quickly as possible, after 10 minutes I still haven't been connected and three times. This is the worst district office in Berlin

No employees available by phone if it's important...despite office hours.

Can we leave the WBS system here?