Trash. They get you with the nice design and app. You pay extra money for "convenience" and they leave you hanging to sort out your own trouble when you run into an issue. Completely incompetent team and customer support. And the local train company can't do any change or refund because it's not bought directly from them. Not worth the trouble, just buy train tickets from other places or directly with train companies

Made the mistake of using this app instead of booking with a rail provider. I mistakenly booked for a different day instead of the travel I had to take within ten minutes. At the rail office they said they would have no issues issuing me a refund - and they do in all cases where a ticket has been bought by mistake - but they couldn’t - because I had booked with OMIO. They asked me to get in contact with OMIO directly. Now OMIO is refusing to acknowledge that they offer worse terms than going with the rail providers directly. And they charge you a fee for using the platform. so I have no idea what that fee is for. Always go direct with the rail provider - you will be covered by much better conditions. As it is clear OMIO has not done the due diligence required to deliver a proper solution. Seriously - no incentive to use this app. Don’t do it - go through the effort of downloading the app and Just booking direct with a rail provider.

Omio failed to inform me about a cancelled train - costing me an extra 98 euro! Customer Service hides behind Deutsche Bahn, while they clearly messed up. A company that obviously does not care about their customers after the sale has been made. What a bad experience! Update: Omio now responds 5 months later to my review here, that seems a little late. @Omio: 5 months ago, I have spoken with your customer service extensively which lead to nothing. You hide behind DB while you clearly misinformed me about my itinerary - the train was already cancelled but you kept telling me it would go. You need to take responsibility of your failure and compensate the 98 euro I had to spend on buying another ticket.

Booked all of our trips for our stay in Portugal. Easy on the net. No suprises

Warning, stay away from this website!!!! We booked a ticket for at the Omio Website. And we wanted to chance the ticket at Refne (Spanish Railway), which is normally possible. Refne told us because you booked it with Omio you dont have any rights.

Don't use their platform! They just cancelled my train ticket without notice and said that I need to contact by myself to Deutche Bahn. If you are going to pay for 8 EUR for processing fee to Omio for nothing, why don't you make reservation by yourself? - don't trust them.

App crashed multiple times and they tried to blame everything on me and wouldn’t issue a refund. They lie and deceive and just pretend that they did nothing wrong. They literally told me that they were surveilling what I did in their app, and that they think that they didn’t do anything wrong because of their surveillance. It doesn’t occur to them that since their app crashed, perhaps their surveillance efforts were not effective. I feel like I am living in George Orwell‘s book. It looks like I need to sue them in court. Disgusting company with incompetence to spare.

Worst experience I had in Europe. Bought a train ticket from their app from Frankfurt to Amsterdam. Decided to upgrade to first class so that I would have enough room for me and my luggage and I could enjoy the trip and scenery. When I boarded I sat in the first class cabin but I did not have a reserved seat. At the next stop someone said I was sitting in their seat so I moved me and my 45kg of luggage with me to a new seat. Next stop someone asked me to move again only this time there were no seats left!! I ended up standing up with my bags right next to the bathrooms for two hours! I could not even see the windows to see any scenery. It just could not have been worse. I have written to them asking for a refund for the “first class” portion of my ticket since they apparently sold me something they did not have.

Easy app to use. Great timetable for transportation to choose from. Thanks to Jamie and Oumaima for resolving my issue with cancelation of the tickets in a timely manner.

They are refusing to give invoice for ÖBB train ticket, but I only found out after payment. During ordering and payment I could give company data for invoice, but there was no warning the only invoice teansaction fee. I payed 184EUR and got a 8EUR invoice on company name, they say the train ticket itself is an invoice, but they ordered it to my own name so my company is not paying for it. Customer service rejected my invoice request for the ticket.

Recommend buying tickets direct with the train/airline/bus company. Very inflexible with Omio, best not to use them.

The booking system is collapsed. During the booking process the one date was shown, but after I payed I received the wrong ticket - same train I supposed to book but for the next day. Called to the support line the same day - the autoreply told me that “phone support is not available” Tried to clarify it via chat bot and then chatting with agents - no result. No money return and ticket for the wrong day. Feels like a scam. Wouldn’t recommend it to anyone. Better just look at the company providing the train and book directly at their website because this one is not credible.

Bought a ticket online to travel from Brussels to Bruges yet there was no platform information nor was there indication as to where to sit. Will not buy from them again.

Way higer prices than the oficial channels to buy a train tickets, not worthly at all, ALWAYS check the oficial channels

Thank you, Omio I received my refund as promised. The reservation for my three trips across Spain was smooth and easy. Prompt and user friendly. I didn’t need any printed documentation and my e-ticket worked perfectly. However, I would value your consideration of an easier and more straightforward cancellation possibility. That is, whenever I clicked “cancellation options,” I got an error note (oops! Something went wrong). Yet, if this is resolved I would give a ***** rating. What I also liked is the call center support. The agents helped and walked me through my cancellation and followed up, supporting and calling back till my issue was resolved.

Wonderful! We had some flight delays and had to make changes to our train tickets. Mario, one of the customer reps, was so great in helping us resolve our issue and come up with a new solution. Highly recommend them.

We had an easy booking experience with Omio for a ferry trip from Naples to Sorrento. Unfortunately due to weather conditions the ferry was cancelled. Without any contact from me Omio emailed me with an exceptionally professional and pleasant email informing me my refund was already being processed and hoped my trip planned trip was still managed. Excellent customer service.

Among the best service ever received from a travel company. Hats off to Arpita at Omio service

Very kind Manuel already told me that they would return my ticket and I will tell you about the insurance because if I make the trip, they will not return all the money and we will see when they will return the money.

Very serious company with first-rate customer service. Highly recommended

I made a mistake while booking my train. Aaron, a customer service representative, dealt with my problem with full commitment and was able to help me solve the problem. I am very grateful to him for his incredible service and can now look forward to my upcoming trip! Thank you very much.

The customer service experience was 10/10! Chloe is a great communicator, she is patient and she ensures that the issue is sorted out!

Omio Customer Center keeps repeating itself with AI chat. I once called the headquarters listed on Google Maps. Fortunately, I received it from an employee who could speak English. After a 10 minute phone call we were able to resolve the issue. You are kind.

super nice employees on the service hotline

Fantastic customer service. Aaron has gone above and beyond to help me with my enquiry. Communication has been exceptional and I have been kept up to date at all steps. Can’t recommend highly enough. Omio you have a star in your team who has made your company shine.

I have used Omio for two years and it has been very useful. I recently had a problem with a ticket that was partially my fault, and partially Omio's fault. Their customer service was incredibly understanding, fast, and responsive and I will continue as a customer because of the experience.

Aaron in customer service is awesome! He responded to my email quickly and was able to provide me with the info. that I was seeking. Thank you Aaron!🙏🏽

I booked with Omio online Chamonix to Geneva airport bus ticket for a Monday departure at 14:00, but the bus never came. I have to purchase any company at the last minute departure at 17:15. My whole afternoon was ruined. I wouldn’t recommend this company. I kept calling the customer service number at 14:00 and there’s no answer. A week later, they replied to my email, telling me that they had changed the schedule due to the farmers strike. However they didn’t bother to notify the ticket holders. The 24 hour confirmation required is in the fine print. I purchased the insurance but was told there’s nothing they can do because the Aply bus company refuses to refund.

Booking was easy but importantly their customer service was excellent. My trains in Portugal were cancelled due to strike action. My request for a refund from the operator was undetaken by Omio. It took a while (not Omio's fault) and they (Omio) always responded promptly to my enquiries. I would use again.

I had booked the wrong time for a train . I emailed Omio and within a few hours it was changed to my preferred time. They attached the rules regarding changing a reservation which was very helpful . Couldn’t believe how fast it all happened. Usually it takes at least 24 hrs just to be contacted! I’m booking the rest of my journey with them, knowing if something comes up it will be dealt with right away.

Omio has an excellent customer services they are always responsive and they support quite fast. I am happy with their services and I´ll continue tu use the app for my upcoming trips!

I have booked 2 bustickets for my nieces from Frankfurt to Amsterdam dept date 12 july 2019 return 23 july 2019 with Regio Jet. I have been charged by Adyen Ideal but didnt received my bustickets and got my refund after 2 days. I have contact Omio by email and phone but i only got a apologize that there were technical issues.

Awful service! Non responding customer service! Don’t use it!

Did not answer to complaint. Booked one ticket for 10€, charged me 20€. Provided screenshots and nothing, no answer. One star because zero ist not possible.

Bad customer service. Paid for the same ticket 3 times

There is no their bus stop on Panorama in Lithuania, Vilnius!!! Even if they send you tickets saying that departure is on Panorama!!!

Love this place xxx

Worst place to work!

Really nice atmosphere, cool people. They told nice events.

GoEuro scammed me for 2 train tickets by not issuing a refund. The train got canceled due to hurricane Xavier but according to GoEuro that isn't good enough cause for a claim. Next time, I'm booking directly with DB.

The best company to work for!

Terrible service and experience. I never received my ticket from the airline. At the check in counter they said I was not in the system. I had to purchase a new flight. Still no refund. It’s a scam service.

(Translated by Google) Beware of this provider! A booked bus trip was canceled by the bus company or should never have taken place. Omio, however, only reimburses a partial amount and only after I was forced to close my open case with PayPal Buyer Protection. I was told that for technical reasons I could only get the full amount if the case with PayPal was closed. I had expressed doubts about it and then bit the sour apple. Then exactly what I feared happened. Omio embezzles my money, even after several e-mails, and argues completely in each answer on the topic. The coercion ... This clearly shows the criminal energy with which you make money here. Shameful! (Original) Vorsicht vor diesem Anbieter! Eine gebuchte Busfahrt wurde vom Busunternehmen storniert, bzw. hätte niemals stattfinden sollen. Omio erstattet allerdings nur einen Teilbetrag und das auch erst, nachdem man mich dazu genötigt hatte, meinen offenen Fall beim Käuferschutz von Paypal zu schließen. Man erklärte mir, dass ich den gesamten Betrag aus technischen Gründen nur überwiesen bekommen könnte, wenn der Fall bei Paypal geschlossen ist. Ich hatte daran Zweifel geäußert und dann doch in den sauren Apfel gebissen. Dann ist genau das passiert, was ich befürchtete. Omio unterschlägt mein Geld, stellt sich auch nach mehreren E-Mails quer und argumentiert in jeder Antwort völlig am Thema vor bei. Dazu die Nötigung... Das zeigt eindeutig, mit welcher kriminellen Energie man hier Geld macht. Beschämend!

Wouldn't recommend using their services or at least don't book through omio website. I wanted to cancel my tickets & on the ticket itself it said that I can receive a refund of 75% but when I contacted them for cancellation they let me know that they will give me back only 50% & not a refund but a voucher that i could use for future booking via OMIO. Whilst trying to contact original travel company the ticket belonged to, they told me I should cancel it via the booking company i bought it through. Vicious circle. Unpleasant experience. Never using omio again

(Translated by Google) Telephone does not answer, cancel or rebooking require extra money. You don't get any rebooking. You have to pay a lot yourself. I will not recommend omio to anyone (Original) Telefon geht keine dran,stornieren oder umbuchung verlangen sie extra Geld stornieren bekommt man keine Geld umbuchen muss Mann selber noch reichlich bezahlen.ich werde omio niemanden empfehlen das ist schon bei mir zweiten mal nicht mehr eine Stern

(Translated by Google) I have not been able to cancel the train tickets I bought (although it was suggested when you bought them that you didn't have to give a reason to do so.). When buying, I had also selected travel cancellation insurance. My email has not been replied to for a month. Only the voicebox responds to calls with the message that the load is too high. Despite the “special corona situation”, all other companies seem to make it too. Complete misunderstanding on my part. I will never book with such a dubious company again. (Original) Die Bahntickets, welche ich gekauft hatte, konnte ich bis heute nicht stornieren (obwohl beim Erstehen suggeriert wurde, man müsse keinen Grund angeben um dies zu tun.). Beim Kauf hatte ich zusätzlich eine Reiserücktrittsversicherung ausgewählt. Seit einem Monat wird nun auf meine e-Mail nicht geantwortet. Auf Anrufe reagiert auch nur die Sprachbox mit der Nachricht, dass die Auslastung zu groß sei. Alle anderen Unternehmen schaffen es trotz der „besonderen Coronasituation“ ja anscheinend auch. Vollkommenes Unverständnis meinerseits. Bei solch einem unseriösen Unternehmen werde ich nie wieder buchen.

bunch of scamers

Nobody answers when I call and there is no E-mail...

Never ever book flights from this app. They wont get you the booking confirmation. They will ask you to get it confirmed from airline after paying full cost at this app. It creates lot of confusion and I have already ruined my vacations.

Bus I booked never came. Was in a big trouble because of that experience Now I would like to get refunded I have been calling several times. No one answers. They say they will call me back. No one did I filled the form for being refunded, if I understood well which form ot was cause of course I have to find out by myself where to pick it up Anyway still no answers So... CAN I GET REFUNDED ALREADY? my email is [email protected] Thanx

(Translated by Google) My previous experience with Omio has been great. I currently know of no other app that makes searching and booking across Europe so uncomplicated. Especially the digital tickets and the route function offer real added value for the trip. After expanding to North America and Canada, I also think it is likely that Omio can be used around the world in the next few years. (Original) Meine bisherigen Erfahrungen mit Omio sind super. Ich kenne aktuell keine andere App, die das europaweite Suchen und Buchen derart unkompliziert gestaltet. Vor allem die digitalen Tickets und die Routenfunktion bieten einen echten Mehrwert für die Reise. Nach der Expansion nach Nordamerika und Kanada halte ich es auch für wahrscheinlich, dass man Omio in den nächsten Jahren auf dem gesamten Globus nutzen kann.

Great business, nice team and amazing office location

booking number 34574. The worst company in the planet! We booked the overnight bus tickets from Amsterdam to Berlin, but the bus did not show after almost 3 hours of waiting! We could not get in touch with the company at all! No email or any other forms of communicate/notification came from them. I have asked more than 10 experience bus drivers from the bus stop, but all of them responded they have never ever seen Citybus Express buses. This company is a complete scam! PLEASE DO NOT BOOK ANY TICKETS WITH THEM! I have emailed Omio and asked them to cancel the partnership with Citybus Express! Citybus Express has completely wasted our time and money. Please do not book with them!

(Translated by Google) Had booked flights from Hamburg via London to New York. After I had paid the money and had already booked the accommodation, came two days later without comment by mail the information that the tickets were canceled and the full amount will be refunded. On the phone, I was told that British Airways flights were all canceled, but the money is refunded as mentioned. I looked directly for an alternative and found for just € 100 more a new flight on another platform. The topic was for me for the time being completed, however, reached me again a few days later, the information, you need for the delivery of tickets a copy of my ID. On my questioning, what was the matter now came as an answer only "Yes, oh right, there was a communication error internally. The ticket is canceled." Another week passed and the reimbursement still did not come. Only after I had written another complaint and set a deadline, which remained unanswered, came today at the deadline finally the refund. I did not even mention that the communication was sluggish from the start. I will never book anything again through this platform. (Original) Hatte Flüge von Hamburg über London nach New York gebucht. Nachdem ich das Geld bezahlt hatte und schon die Unterkunft gebucht hatte, kam zwei Tage später kommentarlos per Mail die Information, dass die Tickets storniert wurde und mir der volle Betrag erstattet wird. Am Telefon wurde mir daraufhin erzählt, dass die Flüge von British Airways alle storniert wurden, aber mir das Geld wie erwähnt erstattet wird. Ich schaute mich direkt nach einer Alternative um und fand für knapp 100 € mehr einen neuen Flug auf einer anderen Plattform. Das Thema war für mich dann vorerst abgeschlossen, allerdings erreichte mich wieder wenige Tage später die Info, man benötige für die Zustellung der Tickets eine Kopie meines Ausweises. Auf meine Rückfrage hin, was jetzt Sache sei, kam als Antwort nur "Ja oh stimmt, da gab es einen Kommunikationsfehler intern. Das Ticket ist storniert." Eine weitere Woche ging vorüber und die Erstattung kam immer noch nicht. Erst nachdem ich eine weitere Beschwerde geschrieben und eine Frist gesetzt hatte, welche unbeantwortet blieb, kam dann heute am Fristende endlich die Rückerstattung. Das die Kommunikation von Anfang komplett schleppend lief muss ich gar nicht erwähnen. Ich werde nie wieder über diese Plattform irgendwas buchen.

(Translated by Google) I just had great experience, clear, good tariffs, faster helpful service on the phone, processes were simple and flawless (Original) habe nur super Erfahrung gemacht, übersichtlich, gute Tarife , schneller hilfsbereiter Service am Telefon, Prozesse liefen einfach und einwandfrei

(Translated by Google) Attention. Abzoke (Original) Vorsicht. Abzoke

(Translated by Google) It helps me a lot when I'm looking for a trip. It gives you several options to choose from, it is fast and saves you a lot of time for little money. The application works great on mobile. It is easy to use and you do not have the reservation on your mobile. You do not even need to print. (Original) A mí me ayuda bastante cuando busco un viaje. Te da varias opciones a elegir, es rápido y te ahorra mucho tiempo por poco dinero. La aplicación funciona muy bien en el móvil. Es fácil de usar y en nada tienes la reserva en el móvil. Ni siquiera necesitas imprimir.

(Translated by Google) Cheap prices, when transmitting the ticket through the Internet platform directly there were difficulties. When calling in Berlin, the counselor was very friendly and competent, sent the paid via paypal ticket immediately by e-mail and everything is fine, thank you (Original) Günstige Preise, bei Übermittlung des Tickets über die Internetplattform direkt gab es Schwierigkeiten. Beim Anruf in Berlin war die Beraterin sehr freundlich und kompetent, sendete das über paypal bezahlte Ticket sofort per e-mail nach und alles ist Gut, vielen Dank

Horrible

(Translated by Google) I WERE WAITING FOR THE BUS OF NEVER. BE AMAZING. SEND MY MONEY TO YOU IMMEDIATELY. OTHERWISE IT IS THREATEN TO LOOK FORWARD !!! You have to work for money! I DO NOT WORK FOR FRAUD (Original) ICH WARTETE AUF DEN BUS DER NIE ANKAM. SEID BETRÜGER. SCHICKT MIR SOFORT MEIN GELD ZURÜCK. ANSONSTEN DROHT ES JURISTISCHES NACHSEHEN!!! Für Geld muss man arbeiten! ICH ARBEITE NICHT FÜR BETRÜGER

Cool

(Translated by Google) Amazing, making life easier for those who want to wander around Europe using trains and buses. (Original) Incrível, facilitando a vida de quem quer passear pela Europa usando Trens e ônibus.

Booked ticked from Wroclaw to Prague and the bus never showed up at all, no response from GoEuro they don’t answer their phones!

(Translated by Google) Ticket was booked twice even though it was bought only once and no refund was made. (Original) Ticket wurde 2 mal verbucht obwohl nur einmal gekauft wurde und es wurde keine Rückerstattung getätigt.

Friendly staff, perhaps too friendly?

(Translated by Google) Very good ;) (Original) Sehr gut ;)

(Translated by Google) Neat something going on (Original) Ordentlich was los

International team

Terrible customer service. With so much competition out there I never plan to use them again.

(Translated by Google) Cool company, great app. Really helpful. Those in customer service are strong guys who go in marketing like that. (Original) Coole Firma, tolle App. Echt hilfreich. Die im Kundenservice sind starke Typen, die im Marketing gehen so.

best traveling app ever!

Great product, simple to use. Booked many tickets across Europe with it.

Absolute disaster. Avoid this company. We were cheated out of money. Forget support. Any potato is more competent than these people

I mistakenly booked a train ticket from Frankfurt to Prague instead of Lorsch to Prague. However, with their smooth communication and swift decision, they allowed me to change my point of departure with out any extra cost. Omio is one of the best, trusted and friendly approach travel app! I have been their customer for so long and they never disappoint me!

We did not receive the confirmation for our purchase and were panicking a bit as our train was the next day. Iza answered us promptly & rescued us by finding the reservation and sending us the tickets!

It's unfortunate that passenger details are not editable once the booking is made (I wrote the wrong name). But Marina (CS rep) was friendly and very quick to help rebook the ticket.

I wanted to express my sincere gratitude for the excellent service I received when requesting the cancellation of my airline ticket purchased on the wrong date. OMNIO Team efficiency and professionalism made the entire process incredibly smooth and hassle-free. I appreciate OMNIO team understanding and promptness in handling the situation. I was truly impressed with the quality of service provided. Thank you once again for the attention and dedication to resolving my issue so efficiently.

Great stuff! We had a cancelation from a train company but Omio Support team really helped us! Looking forward to using the App again.

I wanted to order a return ticket Stockholm-Gothenburg but it was very difficult to book, in the end I got four tickets and two debits. Communicated with Omio customer service who after many emails helped me, but they didnt tell me instead I had to call SJ that informed me.

Hello OMIO, I am very disappointed with your Customer Service of Silvano. Our conversation is closed a few hours before I replied his message. I need your help to get my full refund ticket after waiting for 100 days. LATAM as the airline cant transfer my refund money to my bank account in my country and LATAM asked me to contact my travel agency to process my refund. I dont want to escalate my case in Dispute Resolution (Online) of EU Commision if you dont have a purpose to take responsibility of my refund case. My booking is DJEENH

Spoke to Daniel this morning and he gave me excellent customer service. He was very helpful and patient with me even though I was stressing about my refund. He is a true credit to your company. Based on my experience today I would definitely recommend Omio to friends and family.

Excellent service. Jonathan helped us with our refund after a late train arrival and he could not have been more helpful and quick to attend. A real pleasure to receive this kind of service.

Used Omio a couple of times and had the greatest experience with their support, including the solved issue of money refund. They neatly did their job on liaising with the transport company and helping with the money refund. That's one reliable company!

Following my contact with Omio I was successful in obtaining a refund on trains that were cancelled due to industrial action being undertaken in Portugal at the time. The officials that I was dealing with in Omio were courteous, understanding and very helpful. I would have high praise for them and the perseverance that they had with the train company itself. I found the train company to be very unhelpful regarding the situation. Many thanks to Omio for sorting out this refund for me. Paul

I requested the cancellation of the ticket obtained through OMIO. Due to a sudden illness, I was unable to go to France. Thank you for your sincere response. If there was no language barrier, I would give it a ★5. It might be next year, but I will definitely go to France for the fourth time. So, I will use it again then.

They were very helpful. Unfortunately due to nature or my restricted ticket fare I wasn’t able to change the date of my booking. For future reference I think a system, like the one Trainline has, where cancellations can be made in the first 15 mins after booking would be good.

They quickly responded to refund procedures for train cancellations. its a very reliable company. I want to use it again

Very good customer service

Timely response and understanding of my situation..much appreciated it.

I would like to thank Omio staff, namely Mrs. Mariia Sh for solving my request in a very professional and swift manner ☺️

The best app to purchase tickets!! Good service and good prices! Loving Omio!!

Good service.

I had a problem and they were super Friendly people, they took care of me very well and solved it as best as possible, Manuel, who was the one who took care of me, was very attentive.

Nice feedback from Aron!

good service

The operator who answered my call was great!

Smooth and nice customer service!

I purchased a ticket with the wrong date and time and didn't know how to change it, so I contacted them. The email was very polite and they quickly responded by sending me a new ticket. I wanted to know if there was a seat near the luggage storage area, so I asked, and they kindly told me that. it was very helpful. thank you very much.

Excelent service

I will travel to Italy in April and I bought the train trip through OMIO, I selected Florence - Rome and I don't know when, the page should have offered me a possible option but it was in the opposite direction... the fact is, I wrote to them immediately To fix it, there are still almost 15 days left to make the trip and they won't change it or give me my money back. We are 7 passengers from the same family. I have sent you a copy of the accommodation reservation so you can check the dates. And nothing... I don't understand it! In response to your comment, I add reservation code R64YUR in the hope that you will give me a solution. With the dept. I already contacted customer service and they did not resolve it for me. 04/11/24 - Despite having written the reservation number, no one has contacted me

Excellent service from Loic R.

Super nice customer service!

The resolution that has been made with the 2 reservations has been extremely effective. Managing cancellations perfectly A big greeting Thank you

fast, accurate and friendly service after Lner's booking system in the UK crashed.

everything fine!

Thanks for the quick response !!!