After 2 failed attempts, I'm glad they have gone to selling luxury cars, everywhere I go I see a mercedes.

One of the worst receptionists ever! Unfriendly and totally non-Mercedes like. Spoilt my whole Mercedes experience - even though the other employees were professional! One bad apple....

Never again ! We have used Mercedes Spandau for years . It has been expensive but service OK. This time our E 250 was up for a B5 service . Car left at 7.15 , call from Mercedes two hours later : All Brake-cubes had to be exchanged ( there had been no warninglights that they needed attention ) Oilcooler for automatic transmission was defect and needed exchange , And furthermore they suggested exchange of the rubber for the windscreenwashers ( they functioned perfectly ) . We were on our way back to Denmark and could not wait for the car for several days . Then they promised that we could get the car next day at 10.00 which was absolutely the latest if we should make our appointments in Denmark. Needless to say , we waited until 10.55 before we got the car , the exchanged parts were not available for inspection ( which they should be ) . We made some fuss about the exchange of the transmission-oil-cooler and got in contact with their service manager , mr. Zienicke, who then promised to deduct the cost of the oilcooler from the bill . OK, we jumped in and headed for Denmark. After approx 100 km we had a warning light saying the engine needed cooling liquid. Spent nearly 45 minutes to find a garage who could supply some . Of course we missed our appointments in Denmark that day . Mercedes Spandau knows very well the value of their time , their esteem of the customers time don´t range that high - and what is even worse : Knowing how to say : We are truly sorry - doesn´t exist int heir vocabulary . After 2 weeks we are still waiting for the balance for the oilcooler to be paid back. Don´t ever go there . It is a rip-off business !

Very nice, casual atmosphere, thks

Well its merc ...so all 5star..

Small with few new cars compared to its size

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Super Service

Top!!

The staff are all super friendly. Especially Mr Krüger in the transporter and vans department has been super patient, kind, helpful and very friendly. I was offered a coffee during a first inspection. Then I was offered expert advice and Mr Krüger gave me the impression that he was genuinely concerned with me getting the most out of my vehicle, which I really appreciate. Thank you Mercedes team 🙏🏼

Super

Perfect service

does not want to contact about a bought car

Not as good as Mercedes Salz-Ufer.I had an appointment 9.Feb.2024 at 6.45pm due to an official RE-CALL act.I thought I would get a coffee but the coffee maschine was already off but worst was they didn't even wash the car ! At Mercedes Salz Ufer they always wash my car when they return the car to me.All in all a Bad service and I waited almost 2 hours without a coffee !