3/5 Jonatan S. 7 months ago on Google
want
to
share
my
disappointment
about
a
recent
tour
I
took
with
your
company.
I
went
on
the
tour
on
07/09
at
11:00
(English
tour),
but
it
didn't
start
until
11:10,
so
we
waited
an
extra
10
minutes
for
nothing.
This
delay
wasn't
a
great
start.
Our
tour
guide
didn't
introduce
himself
properly
and
didn't
ask
the
group
where
we
were
from
or
our
names.
This
made
it
hard
to
feel
connected
to
him
or
the
other
people
in
our
group.
The
guide
also
didn't
count
us
even
once
or
checked
if
anyone
got
lost
during
the
tour.
The
biggest
problem
was
that
the
guide
spoke
very
quietly
with
a
very
heavy
english
accent,
so
it
was
tough
to
hear,
especially
if
you
weren't
standing
close.
There
were
more
than
40
people
in
our
group,
so
this
made
it
even
harder
to
hear.
He
didn't
show
us
any
pictures
or
things
related
to
the
places
we
visited,
which
coulded
been
interesting
to
see
the
past
and
the
present,
especially
in
a
place
like
Berlin.
We
had
to
stand
for
the
entire
two
and
a
half
hours
of
the
tour,
even
though
there
were
places
where
we
could
have
sat
down.
There
was
only
one
short
break,
and
the
guide
didn't
make
sure
everyone
was
there
before
continuing.
Many
times,
he
didn't
warn
us
when
we
crossed
busy
roads.
He
didn't
have
anything
to
help
us
recognize
him,
like
an
umbrella
or
a
flag.
I
attached
a
picture
where
you
can
see
how
far
ahead
the
guide
was
during
one
part
of
the
tour.
He
didn't
look
back
to
check
if
we
were
following,
even
during
walks
that
lasted
a
long
time.
He
rarely
told
us
about
the
streets
or
sights
we
were
passing.
Overall,
it
felt
like
I
was
walking
with
a
guide
who
didn't
want
to
be
there.
I
left
the
tour
feeling
disappointed
because
I
couldn't
hear
much
of
what
the
guide
said,
very
sad
indeed.
I
attached
pictures
to
show
how
far
the
guide
from
the
group,
and
he
didn't
even
look
once!
In
all
these
2.5
hours
to
check
if
we
are
behind
him
or
try
to
know
us
at
all.