1/5 Aurora T. 4 months ago on Google • 12 reviews
I
really
want
to
love
the
YMCA,
but
the
staff
and
management
make
it
incredibly
difficult.
The
facilities
at
the
McCormick
YMCA
are
just
fine,
My
family
and
I
have
been
members
for
about
a
year,
however,
we
continue
to
have
a
difficult
time
getting
accurate
and
helpful
information
from
staff.
Scheduling
changes
are
poorly
communicated
or
not
communicated
at
all.
When
I
first
became
a
member,
a
manager
at
that
time
told
me
that
the
Y
would
soon
be
expanding
its
childcare
to
include
infants,
which
has
not
yet
happened.
I
continue
to
not
be
able
to
utilize
the
childcare
because
it's
not
available
for
children
under
the
age
of
three.
My
family
and
I
recently
had
a
recent
experience
that
was
the
last
straw
for
us.
On
a
visit
to
the
YMCA
pool,
we
left
two
wet
bathing
suits
behind
in
the
locker
room
during
the
chaos
of
departure
(we
have
two
young
children).
As
soon
as
we
got
home
(about
20
minutes
later),
I
called
the
Y.
I
was
told
that
the
suits
would
be
placed
in
the
lost
and
found
and
I
could
pick
them
up
the
next
day.
The
next
day
my
partner
returned
for
the
suits
and
was
told
that
they
had
been
disposed
of
and
that
the
Y
has
a
policy
of
not
keeping
any
wet
or
damp
items.
I
completely
understand
this
policy
and
why
keeping
such
items
could
be
a
hygiene
issue.
That
is
precisely
why
I
called
as
soon
as
I
realized
I
had
left
them
behind.
If
the
person
I
spoke
to
had
told
me
they
were
going
to
be
thrown
away,
I
would
have
returned
immediately
(with
two
small
children
in
tow)
to
retrieve
the
items.
Because
the
employee
gave
me
the
wrong
information
our
suits
ended
up
in
the
trash.
When
I
reached
out
to
supervisor
Jonathan
Anaya,
he
evaded
all
responsibility
on
behalf
of
the
YMCA.
Executive
Director
,
Angel
La
Luz,
never
returned
my
emails
regarding
the
incident.
I
am
not
suggesting
that
the
YMCA
is
responsible
for
lost
items,
but
it
is
certainly
responsible
for
training
staff
and
ensuring
that
members
are
afforded
accurate
information.
The
YMCA
is
clearly
not
invested
in
training
competent,
caring
staff
members,
ensuring
member
satisfaction,
or
building
community.