We left the hotel without sleeping there, the room was so dirty. I have never seen something similar in my life. Run away

You know what you're getting when you book an Ibis Budget. 3 single beds in a small bedroom. Nicely finished and clean. Bathroom is clean and tidy. Towels are small and thin. Shower is large enough for 2. Mattresses comfortable and has a quilt rather than blankets. Breakfast minimal continental affair, but adequate. Not quite Premier Inn, but way better than a Travel Lodge

Horrible experience in july. I booked and paid reservation in months advance, but upon arrival room entrance code not worked. There was no one at the hotel to help us and we spent the night in the car in front of the hotel. At 6:30 am the hotel manager came and at least allowed us to wash in another room and offered free breakfast. For 44 euros, this is poor service and poor compensation. I sended complaint, but till today no answer.

The only good thing about this place is that it is open 24/7, you only need to digit your booking reference at arrival and you get a code to enter the building and your room. However the room smelled dusty and mouldy, the toilet was plastic (one of those "wet cells") and the cleaning lady entered our room without knocking 3 times between 8h30 and 11h despite the check out being at 12h. I will not stay at one of these ibis budget places again.

Where was nothing more nevertheless nothing missing. Is one of many ibis budget (formerly etap) hotels. Room with a sink in the corner, toilet with a shower in a plastic cell, double bed with one bed above it. Enough parking places, shopping centre 5 min walk, highway nearby. If you are on a long journey and need to have a brake, this is the place.

Unfortunately the food today will expire tomorrow !!! When I asked the reception why it's not fresh ,he said it's alow to eat it !!!!!

Good stay here very pleased.

Everything is perfect

Very old, falling apart, new TVs but no sound, reception closes early, automated check in working, for a change.....

ZERO is our rating ! This is a lesson for those intending to use an accommodation provider, to READ REVIEWS - we didn’t ! Look at reviews for this hotel on its own website. It says “100% genuine reviews from our guests”. We have stayed at a number of Accor hotels and received requests to do a review. We were not asked to do a review for Besancon Ouest. In fact “TrustYou” which claims to be responsible for surveys/reviews said we should ask Besancon Ouest why we were not so requested. We did ask, but got no reply. Conclusion, hotel does not want a review that will not help it. “TrustYou” got this feedback from us, but couldn’t care ! Look at ratings on other websites than Accor for this hotel - they are not good ! Believe those. High rated reviews ? you must wonder if they are fabricated. We arrived on 3 May. We had prepaid - more fool us ! There were no staff in attendance at 12.00. A resident said there would be no staff there for 4 hours. He tried to phone to make contact with staff but got no response. A “machine” at the front entry invited us to enter our booking code - we did so a number of times. The “machine” said our code was “invalid”. We tried doing the online check-in in case that could help. All went well, but it wanted our credit card particulars - but the hotel had already been paid ! We were not going to provide irrelevant details to a doubtful venue. We attempted to email Accor but got no responses ….. An ‘enquiry’ email avenue was provided, but it would not deal with our issue - when would there be staff at the hotel ? There was no point waiting until 4.00pm to see if staff would come. The hotel’s email inviting online check-in proclaimed check-in was 2.00pm, “we can welcome you in style”: “get your key straight away”. DIDN’T HAPPEN ! We went to another Ibis Budget Hotel - there were staff there ! They were great. It was a good hotel, properly run. Ever since, we have emailed Besancon Ouest and Accor but have received no response after nearly 2 months. The Accor agency, apparently a provider for surveys, “TrustYou” was contacted. “TrustYou” - what rubbish, Trust ? Accor have had our email address available via “TrustYou” but there has been no contact. “TrustYou” would only say ‘contact the hotel direct’. We did - no response. Accor seeks to foster loyalty, but it should be a two-way street ! There are some very good Accor hotels - on this trip we experienced Ibis Geneva Aeroport Hotel, Ibis Budget Selestat, Ibis Bulle ….. Message for Accor, we want our money back ! Do not waste your time with Besancon Ouest ! November 2023 There is a ‘response from the owner’. It has taken some time. The response refers to ‘rooms all being renovated and more comfortable a new team has been set up to welcome you”. Did the ‘owner’ read my review ? My review says nothing about the rooms, comfort or otherwise. Why does the response not deal with the issues raised in my review ? The response underlines the ineptness of the ‘owner’ and its inability to address very legitimate issues, not least of which is the so called independent reviews of it’s premises. It has failed to explain why we were not invited by it to provide a review. It has failed to explain why it takes so long to communicate with us. It has failed miserably to address the refund of monies it grabbed and failed to return. ACCOR - my husband and I have not heard from you at all. We still want to hear your defence to the matters raised in the review ! We are confident people are interested in what sort of interest you take in consumers who have trusted your ‘brand’. Is it too much to ask?

The room was not so clean and the lock jammed / needed maintenance. Overall clean bed and sheets.