1/5 Sally H. 2 years ago on Google
I
don't
normally
write
bad
reviews
because
I
usually
prefer
to
say
something
directly
to
the
business,
although
on
this
occasion
I
didn't
feel
the
feedback
was
taken
on
board.
I
was
contacted
by
test
and
trace
less
than
24hrs
before
my
appointment
at
Elyse
and
was
told
to
isolate.
I
hoped
that
following
a
negative
result
from
a
quick
PCR
test
I
would
be
released
from
isolation
and
still
be
able
to
attend
my
appointment.
However,
2
hours
before
my
appointment
at
Elyse,
I
hadn't
received
my
result,
so
I
contacted
Elyse
to
postpone
my
appointment.
Elyse
asked
me
to
send
a
screenshot
proof
of
my
test
and
trace
message,
which
I
did.
Yet,
they
still
refused
to
postpone
my
appointment,
or
give
me
a
refund.
When
I
tried
to
calmly
and
politely
explain
over
a
phone
call,
I
was
shouted
at
and
told
I
was
being
"insulting"!
I
was
told
I
should
have
told
them
straight
away
when
I
received
the
test
and
trace
message
-
which
would
have
still
been
less
than
the
24hrs
cancellation
policy
-
even
though
I
hadn't
even
seen
the
test
and
trace
message
until
hours
after
the
time
shown
on
the
time
stamp.
They
held
me
accountable
to
that
time
stamp
and
wouldn't
exercise
any
understanding.
It
felt
a
little
bit
like
they
were
fining
me
for
not
having
seen
the
message
straight
away?
It
was
very
strange.
I
totally
understand
its
been
a
tough
time
for
businesses,
but
I'm
not
sure
what
else
I
could
have
done,
its
a
shame
if
businesses
take
out
their
previous
losses
on
future
customers.
In
the
last
5
months
since
I
moved
to
the
area,
I've
spent
a
lot
of
money
at
Elyse.
I've
been
there
for
nail
appointments
and
waxes,
and
even
recommended
the
salon
to
friends.
I
was
very
happy
with
the
treatments
and
would
have
happily
returned
repeatedly
as
a
continuing
regular
customer,
however
after
this
experience,
I
won't
be.
I
was
spoken
to
very
rudely,
when
I
explained
that
I've
always
left
positive
reviews
but
this
one
will
have
to
be
negative
....
they
said
"that
is
ludicrous
and
anyone
including
a
lawyer
would
think
so
too"
-
which
is
a
bit
of
an
odd
statement
to
make.
Such
a
shame,
because
Ioana
always
did
my
nails
superbly!
but
there's
lots
of
other
lovely
salons
in
the
area...
so
I'll
be
searching
for
somewhere
a
little
friendlier...
as
at
the
end
of
the
day
this
is
supposed
to
be
a
treat...where
I
go
to
be
pampered
not
where
I
feel
like
I'm
being
told
off!