Please avoid this place I am a former resident of one of st basils accomadtion and I was treated disgustingly. As soon as you move out they're supposed to help you for 3 months I haven't been offered a single ounce of help and they've left me to get everything on myself with a baby. Also I had to leave some things in my accomadtion because there wasn't enough room in the car, I asked them to keep it til I could come and collect it and they said yes then when I phoned them they said they'd threw it away so now my son is without a microwave to warm his bottles they've chucked his clothes away and some sentimental stuff too. The staff at priory house are also very unprofessional they allow drug dealers to live there and let drug users into the accomadtion with young babies around. People smoke weed in the vacinty and there are some nasty people in there. Please avoid at all costs.

I gave an extra star because I was referred to accomodation and am housed but even that's being generous considering my experience. I left an abusive & toxic household, was told during an initial phonecall with St Basils that I couldn't just up and leave, turned up for an appointment and the woman I spoke with was supportive and very helpful, she booked me in for a few days later for an assessment or something and told me not to bring my stuff with me next time. I still took my backpack just in case and left the rest of my stuff packed in the family home. I spoke with ZB not going to name her even though she was a c**t. I mentioned the violence in the home and what I was subjected to in the past but she said they'd have to carry out a planned move at which I began to get frustrated and rather than behave like the supposed professional she apparently is, she mirrored my frustration back to me. Then for some reason she finally clicked that the violence in the home was ongoing and said they'd carry out a planned move for me but had to call social services, to which I obviously vehemently opposed. I couldn't be living in the fu****g house whilst they called social services, what about my safety?? I tried to explain it to her but she began to be cagey and rude which made me get frustrated, I raised my voice slightly and said "are you not listening to what I'm telling you?!" She raised her voice and said "of course I am I'm not stupid!" And went to get the manager. I said that I can't go back to the family home if they were going to call Social services and the manager came out with something that now I look back on with my practitioner lens, is so wrong and screwed up, she said "well why have you come and told us that your siblings were getting hit now then?" I replied saying because I thought I'd be leaving the family home. Then she said because of that they'd move me now and that they're"not here to upset" me which they went above and beyond and did. Then ZB continued the form with me and faked compassion,she said she understands what I'm going through because she's worked with a lot of young people and I'm like, with that attitude no you f*****g do not. I refuse to believe you'd behave that way if you did. At this point I had sent a message back home saying I wouldn't be back and was dealing with all of that as I sat in the waiting area waiting to be housed. ZB said she'd check in on me every week and never did, she answered one phonecall and after that ignored my second call, after which I left a message for her via another staff member as she said she'd be able to arrange counselling for me (since she wasn't answering) saying I wanted to receive counselling and she never got back to me. I arranged counselling myself So at one of the most difficult moments of my life, ZB and the manager made my life a lot more difficult and victim blamed- which I'm glad I'm a postgraduate student in the children and young people sector because I understand how wrong that is, otherwise that could've really done me over, which, in the moment it did. I was so torn up and hid my face as I cried in that damn waiting area. I was dealing with the loss of everything I knew and more importantly, the loss of my three younger siblings who mean more to me than anyone in this damn world, and they couldn't find it in them to understand how difficult it was to come to that decision in the first place and went on to make everything much, much harder. I can't even express how difficult that day was, the days to come were difficult too but that was truly awful. I also spoke with another girl who lives in the same accommodation as me and went through St Basil's, she also had a difficult time with this ZB. I cannot understand and refuse to understand why given the situation that a lot of young people are in when they finally reach St Basils, why we're faced with a bully, why is that okay? It's not okay. I'm just glad it wasn't my younger siblings who had to approach them, I couldn't bear for them to go through what I did.

So far I've been seen on Thursday, I waited a little because there's usually a lot of people seaking help, I've been seen by a lady who quickly filled out some details, she wasnt too personal, we called the place I was no longer able to stay and it was confirmed, they took the situation seriously, I was then seen by Sean who realy helped me and said I was able to stay the night in St, Basils centre in Bordesley Green, he gave me a bus scratch card and I arrived with my few belongings there. Came in to reception, the gentleman was welcoming and after signing my name and getting to tknow the rules and after being shown around where the shared kitchen and bathroom was I was taken to my room for the night. I was sceptical and worried it would be dirty but there was fresh bedding some toiletries a spare toothbrush and toothpaste in case I didn't have any, I felt like I was well looked after, there was loads of donated food in the kitchen which was realy handy as I didn't have any money. I took some fruit from the kitchen and spent a quiet night in my room, reading and just relaxing which was well needed. Next morning I woke up got dressed and felt excited to know if I was able to stay, not long I got a knock on the door by a woman asking me to come to the office. I was told that unfortunatley without prooth of income I'm unable to stay and that I should go back to the youth centre in Digbeth, at that time I knew I was screwed but luckily I was doing a babysitting favour for a relative so I could crash the weekend there. I have a universal credit appointment on Monday so hope that once I have prooth of income St. Basils can help me find acomodation quick. I just wanted to give them credit for helping as much as they could, and if I had no where to stay this weekend I'm sure they would find something... Unfortunately without money or benefits no place will take anyone on for longer than a night maybe so anyone out there make sure you get yourself signed up otherwise it will elongate and complicate the process.

Being 35 weeks pregnant and was told to find my own accommodation. I said I had no money and they said you need to figure it out alone. Spent the night on a park bench and told the operator. He just said oh okay goodnight. This is st basils people 👍

Me and my partner have been Discriminated since we have moved here and it has been 2 & a half years now, we live in the Small Heath branch. Staff discriminate so much it’s unbelievable. They treat people of their colour so much better than anyone else which is absolutely disgusting and all they ever say is we are here to help and do nothing to help but sit in the office all day & stuff their faces. I was pregnant with my second child while living here & asked for things to make me feel comfortable while i was pregnant but i was told they cannot do that. But when i spoke to a few other women that are of the same colour to them, they were allowed things they asked for and even allowed to bring their own furniture which we were told under no circumstances we could do that. They let me suffer with terrible back pains throughout my pregnancy and after. They go the extra mile to help individuals of their colour and completely ignore our needs. They have given us 2 months notice to leave from here with 2 toddlers and left us to it and have done nothing to support us or help us. Where as others are given another place to live and supported. Absolutely vile staff members that shouldn’t even be working in this sector, they don't know how to treat people properly. They let there selfs into my flat when we are not home and when i cant get to the door fast enough i mean i have 2 toddlers and i could be changing them or doing something and they give you a minute to open the door if not they let themselves in and then give you a load of attitude after invading your privacy absolute disgrace. Ive even had staff who have let themselves into my flat and just laughed about it & got away with it. Please do not fall into their trap they are not here to help you and put you straight into debt as soon as you move in

Amazing people who just need more support!

The charity at the very least needs an Equality and Diversity training refresher and training on communicating with individuals with disabilities including autism and mental health conditions. The charity shouldn't make promises to young people or commit to providing them with temporary housing if they can't or fail to deliver. It isn't surprising that sadly a number of individuals feel safer on the street than accessing charities like St Basil's.

Excellent service staff supported me to find accommodation and also helped with benefits.

I was referred to St Basils in March '23, and put into host accommodation. Up until that point they were moderately supportive. After that, neither me or the host (who was great) heard from them other than me going for a meeting with the same 3 questions once a week. I was told I would be given support in jobseeking, but recieved nothing. I was passed around multiple support workers without being told, too. I was informed when I arrived at the host location I would be out and independent after 3 months, but I didn't leave there until October '23, and the only reason this happened is because the council were not willing to pay them for me to be housed. Otherwise, I would have been left there to continue searching for housing alone. From there, I was put forward for their Live and Work scheme- which I myself had to apply for even though I was told I would be given support filling in the application (I am autistic and so sometimes find it difficult to apply for things without confusion, but nobody seemed to care). I was given a tiny room with a mini fridge, living with up to 3 other people communally. I was told multiple times this would cost £43 per month for rent, but you have to pay for 5 weeks' rent for the first 3 months so it actually turns out to be £260 a month and £48 roughly for rent per week. Whilst I have been here, I have recieved a verbal warning for leaving hair in the drain- this was not mine, I am blonde and the hair in question was brunette. I have also recieved a written warning for clothes being on my floor- staff entered my room without my being there, without even telling me this would be happening. I have reported the smell of cannabis, but absolutely nothing has been done about this other than the perpetrator being given a slip of paper telling them to stop. Obviously this is still an ongoing issue. I recommend anyone looking for good support in finding appropriate housing to stay away from St Basils. Their staff are uncaring, stuck-up and lazy, and the accommodation they offer as a last resort is the same story. I wish good luck to anyone in the same position I was, who may be reading these reviews.

No Help at all. Staff act like they care & are helping but they dont. So rude they allow themselves into your flat whenever they feel like it, managers have been informed but nobody seems to care, there is no privacy at all in this place. Fire alarms are constantly going off everyday. Most of the staff members are lazy & moan when you ask a question or ask for help, This place does not help at all they get you into debt & in all sorts.

Currently homeless and all they could offer was a room in an 80 bed hostel for £800 per month...

I see them more as a government agency than a charity. They were okay with me but there some support workers that I did not like.

No help whatsoever with my daughter. Passed me onto another place who was meant to call me back and they never bothered.looks like I will have to sort it out myself

Great support. Helped my son find accommodation. Non judgemental and holistic in their approach. Staff are caring and considerate, hard working and passionate in their work. Thank you for all that you do.

This place is terrible, they don't help children, they especially do not help children that have disabilities, they call children with adhd and autsim rude so they don't have to house them. 2 weeks they have let a young girl sleep on the streets and they don't care. Crazy how nobody cares about under 18 young adults with disabilities