The staff tries to respond with what they have. But emergency care is the worst I have ever seen in my life. They deserve less than one star

I am the daughter of police officers and I have always received care at HOCEN. I still appreciate the attention in the Surgery room, the head and nurses are humane and understanding people. However, in Admissions and Reference they are rude, they yell at the older adult, they made my mother cry and when they realized that I was coming with her they acted crazy. This attention is simply horrible, they are not empathetic, they are lackadaisical, they look at people in a horrible way and speak arrogantly. It makes me very angry that you are "people" behave like garbage and even more so with older adults. Ah!!! And I assure you that this complaint does not stop here because either they improve the care provided to people or I will continue to be an annoying character until they have humanity. Congratulations to the others from general services, Cx, Cafeteria... on the other hand Admissions and Reference TERRIBLE!!!

Terrible attention from SOME girls in Admissions and Hospitalizations. Notices of Office Hours are missing. There is no kindness to guide patients. Where was the motto of "EXCELLENCE"? Thank you

The attention. It's even worse that there are Cuban pediatricians who don't identify themselves, not to mention the diet they give, chocolate and bread, for a 12-month-old baby.

The care is good, the medical staff is good, humane, the only thing that I am very upset about is that they do not have control over the visits, today for example from 10:00 am there is a patient with 5 visits, they turned this into a congregation where They talk loudly, they almost shout, they forgot that this is a hospital, and no one says or does anything, neither the medical staff nor the police (security) staff. A patient has just arrived from surgery who looks delicate, the visitors They finished at 5 o'clock and those people as if nothing had happened, more control please

My mom is one of those people who goes to the emergency room because she really feels bad... we've been there for 4 hours and nothing... and they don't even say an estimated time... the truth is, it's not that full... Does someone have to come dead for me to take care of him or what? ..

Disgusting service, 5 hours waiting for what they serve me, what bad and terrible staff

Good evening, today around 2:30 p.m. we transferred our 83-year-old mother, Ana Delia Pinto de Medina, to the emergency service TO THE Police Central Hospital, and until 10:30 a.m. When the. Exam results came out on time. However, there was only one doctor in the emergency department because he was the only one who came out to call me. I imagine that the other scoundrels would be in a cafeteria or talking m... And they don't care about the people waiting in pain to be attended to. The service has already deteriorated considerably. Don't them. Nothing matters. And we made the complaint to a young, white, short man, he was on duty and he got angry. And then the other doctors magically appeared after 50 minutes.

Excellent attention. From the moment of entry to the hospital. You feel like you are in family. God bless all officials.