Every time I’ve been recently, rare and few choices of alternative milks available… especially never any oat milk! The service today was horrific! Manager screaming and shouting, and had a snotty attitude towards customers. Staff saying they didn’t want to make drinks anymore, moaning to each other in front of customers. No staff wearing any masks or PPE. 2 Drinks took 10 minutes, and even had to remind them of what I ordered and how many!! The whole place was filthy, looked like it hadn’t been cleaned for weeks, didn’t even want to sit on the chairs disgustingly dirty, hand prints on the leather seats showed no cleaning had taken place. 5 members of staff on shift and not one of them could clean up with just 5 customers in? Absolute rip off too… the bacon butty (picture) had 1 rasher of bacon, disgraceful! This Starbucks needs to sort themselves out, it’s a shame as I love the coffee but think I’ll go to a different one instead from now on.

I walked inside the store to get my usual drink, there was only one barista who was making drink the other one who was just there doing nothing his name was joey i think chinese guy with glasses what a useless guy i asked barista does he not help in making drink and he literally said hes useless and no help at all with him, i have seen few times this and he dosent help at all to barista, poor young lad was taking drive thru and making drinks and also serving customers inside the shop, management need to get more barista or have a proper word with him, i had to wait 10 minutes just to get one drink.

Starbucks on Blackburn Rd Looks like a flagship franchise and today's service was reasonable but other reviews are less enthusiastic about services. Full points for the building, easy parking, and good access to/from the A666. The outlet is adjacent to a petrol station featuring a Spar convenience store and Gregg's bakery. I will review my score when I have called by a couple more time.

Called in this morning to have a warm drink. The tea and coffee were fine as was the pleasant young lady who came to see what I wished to order after I had been ignored by the three males who were behind the counter. The customer service as portrayed by the trio was pathetic and does no credit to Starbucks. Come on, you can do better.

Worst Starbucks I’ve ever been in. Always waiting for 20+ minutes, gormless staff, always get the wrong orders and today I’m turned away at 7:05 when they supposedly opened at 6:30. I was told it would be another 5-10 minutes but knowing this branch that’s probably nonsense and I was on my commute.

Service was terrible. No acknowledgement of my presence in the shop. No greeting when getting served, she didn’t actually say one word. However, the atmosphere was ok. I think I will stick to going to the other shop.

Nice space. Coffee not the best. No mobile signal and WiFi doesn't work, staff say they have reported it to management but they seem to have little interest in getting it fixed. Disappointing experience.

Visited with granddaughter and what a lovely greeting we received. Jade was very upbeat helpful and cheerful. Not often you go somewhere these days and receive exceptional customer service. Thank you Jade and well done you. Even my nine year commented in the car about how everyone should be like that. 😘

Order cookies and cream, BUT THERE WAS NOT COOKIES AND CREAM! They gave me a brown watery drink, no manners, employees were rood at the drive thru. Felt disrespected by them when I complained! Disappointed!! Food was cold, drinks didn’t even have ice in it!

Terrible Starbucks! There’s one member of staff who’s lovely but the rest are downright rude. The coffee is the worst I’ve ever had, tastes like dishwater! We won’t be going again. .