Ethiopian Airlines Hargeisa image

Ethiopian Airlines Hargeisa

Airline ticket agency

😠 Customer service is very bad in Hargeysa 16 May I asked one of the guys can I get the email to head office he asked me why I told him it’s not your business He told me I’m not going to give it To you. I am the regular customer of yours that fly many times Almost 7/6 times a yea. We customers pay you... People often mention Mogadishu, Visit, Somalia, tour, service, security, visit, good, Ethiopian, city,


Address

H365+H8P, Wadada Madax-tooyada Deero Mall, Hargeysa, Somalia

Website

www.ethiopianairlines.com

Contact

+252 2 528445

Rating on Google Maps

3.70 (107 reviews)

Open on Google Maps

Working Hours

  • Sunday: 7 am to 6 pm
  • Monday: 7 am to 6 pm
  • Tuesday: 7 am to 6 pm
  • Wednesday: 7 am to 6 pm
  • Thursday: 7 am to 6 pm
  • Friday: 8 to 11 am, 4 to 5:15 pm
  • Saturday: 7 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: Mogadishu (36) Visit (14) Somalia (13) tour (13) service (11) security (10) visit (9) good (9) Ethiopian (8) city (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Abdirisaq M. 4 years ago on Google • 76 reviews
    Poor customer service skills. I was treated like less than a number. Prices are way higher than That of fly Dubai. I am never taking Ethiopian Airlines again period!
    4 people found this review helpful 👍

  • 5/5 Masayo G. 5 years ago on Google
    I am the first female single traveler (Japanese female) to visit Somalia proper, Mogadishu. I contacted Visit Mogadishu a few months before my trip. Mr. Omar of Visit Mogadishu soon replied to me with all my questions answered, in particular, the safety and security of Somalia. Constant communication with him helped me overcome fears and concerns. He even introduced me a recent traveler and I got the latest information from him. Visit Mogadishu provided me with all I needed including a professional English speaking tour guide, a hotel in the city guarded by many security guards, a good car and three security guards travelling with me in my car + lunch, snack, dinner, ice cream and water melon juice. I had three glasses of water melon juice in one day. You cannot miss it. My visa was organized by Visit Mogadishu beforehand and I received “entry permit” by email. I was able to enter Somalia with this entry permit without questions. I was picked up at Mogadishu airport in the morning and I had a morning sightseeing tour. I then checked in the hotel and had lunch at the hotel. I then had a tour in the afternoon. My tour included Lid Beach, Lighthouse, Camel Camp, shopping and many more. I did not have any problems while travelling. Local people were very friendly, and food was delicious, but I had to wear a scarf to cover my hair in some places. I have visited all 195 countries on earth. My travel experience in Somalia is truly enjoyable and unforgettable. Somalia (Mogadishu) is now safe to visit and Visit Mogadishu will help you organize your tour and visa. I strongly recommend Visit Mogadishu to all travelers. I give five stars to Visit Mogadishu!!!
    5 people found this review helpful 👍

  • 5/5 Vinay K. 5 years ago on Google
    VIsit Mogadishu took excellent care of me over the 48 hours of my stay: it's an interesting place, with a lot of history and gorgeous beaches - go! :-D
    5 people found this review helpful 👍

  • 1/5 Osawa D. 2 years ago on Google • 29 reviews
    as an esteemed client of the airline, I must say I am so disappointed with the weekly emails of discounts that don't exist. For the past 1 month, I have been monitoring the rates, from the mail and I must say Ethiopian airline is not honest. Let me break it down: 1. On 1st Dec 2021, I received a 10% "special year end discount" mail. scrolling further down, Nairobi-Hargeisa return flight was indicated as 112,228 ksh. 2. Fast forward to 14th January, I get another 10% "Special New year Discount" mail for the same route, now at 117,199 ksh. 3. Barely a week later, today the 19th of January, I get a 12% "4-day Flash sale discount" for the same route, now at 122,420 ksh. In about a month, the rates, after the alleged discounts, have gone up by 10,192 Ksh (about 100$). Cmon Ethionpian Airlines!!!!!!
    4 people found this review helpful 👍

  • 1/5 Mohamed A. 1 year ago on Google • 52 reviews
    Ethiopian Airlines staff at Hargeisa Airport tried to stop me from boarding my flight to Addis Ababa coz my ticket was a one-way ticket to Addis Ababa! Why do I need a return ticket to Hargeisa while I intend to proceed to another city? Those staff are just scammers and thugs in a uniform. I do respect Ethiopian Airlines, and I'm a frequent traveller, but the sinister attitude of those scammers will definitely change my mind and seek other alternative airlines!
    3 people found this review helpful 👍

  • 5/5 A. Y. 4 years ago on Google
    I visited Mogadishu in May 2019. I thought visiting Somalia would be next to impossible due to safety issues. However, from the moment I was picked up from the airport, it didn't feel that dangerous anymore thanks to Visit Mogadishu. They know very well where you can go, where you can step out of the car, which hotel you should stay at, etc. They are very vigilant and careful so you feel in good hands. The trip was obviously a once in a lifetime experience, I put many stories on my fb page for a sneak peak. The accommodation and the food was very good. It was probably one of the best trips I had so far. These guys are doing a great job indeed.
    4 people found this review helpful 👍

  • 4/5 Romeo Hermann (Mr. W. 6 months ago on Google • 102 reviews
    Very helpful location. Went to ask about my boarding pass. They were super helpful.
    1 person found this review helpful 👍

  • 5/5 Angie W. 4 years ago on Google
    Somalia Proper has been the Holy Grail for adventurous travelers. About a year ago I started looking for ways and means to get to Somalia independently, however, overwhelming evidence suggested that a tour with a security team is a must in order to travel to Somalia. When trying to find a company that can arrange a safe tour for me, a solo female traveler, Visit Mogadishu came in sight as it was recommended by many of my hardcore travel friends. Now that I'm already back from my trip to Mogadishu, I can only say that I'm glad I've chosen them. Communication with them was easy and prompt. My questions and concerns were always answered quickly within a few hours. They were able to fulfill my requests in terms of hotel options and itinerary preference. Is Mogadishu safe? As far as I can see, it's business as usual. People carry out their daily life activities as they normally do -- Couples go to park after work, families enjoy the beach, younger generation work out at the gym, markets prosper, restaurants open, ... Of course that doesn't mean as a foreigner you could leisurely and casually roam on the streets. For all the places I've visited, we spent less than 15 minutes each except at the beach. The security guards are always following you in case situations arise. My personal favorite places to visit were the Light House and Fish Market. The fishes are humongous in size and they are very tasty too! I had fish in different cooking style every meal when I was in Mogadishu. Yes they are that good. Somalia has a lot of potential to be a touristy destination. It has the longest coast line in Africa with miles and miles of beautiful beaches. The people there are intelligent, hardworking, and resilient. I really hope the country can have peace, stay safe, and bloom prosperously.
    3 people found this review helpful 👍

  • 5/5 Mohamed A. 4 years ago on Google
    Five stars to visit Mogadishu, it is very safe.
    3 people found this review helpful 👍

  • 5/5 Baron R. 6 years ago on Google
    I spent a weekend with Visit Mogadishu touring the city. It's not your typical tour, and you definitely need to adjust your expectations to spending a lot of time inside a vehicle with security as opposed to freely walking around, but it is a rare opportunity to visit a city that is still trying to fight for stability and security in a region fraught with conflict. In terms of communication, I am happy to say that Visit Mogadishu is quite responsive over email, which made arranging the trip easier.
    3 people found this review helpful 👍

  • 1/5 Sami A. 5 years ago on Google • 9 reviews
    Went at 6.40pm, the sign said closing at 7pm but they wouldn't serve me; told me to come back the next day......A bit of smiling and friendly service would be appreciated.
    2 people found this review helpful 👍

  • 1/5 Abdihakin I. 1 year ago on Google • 4 reviews
    Ethiopian airlines I believe is one of the worst airline today, Bad customer service. Dishonesty, And excessive pricing. Due to the bad experience I had when I last travelled with it back in September 2022. I have decided not to travel with it again.
    2 people found this review helpful 👍

  • 5/5 Abdirahman �. 5 years ago on Google
    The Best Airline of Africa
    2 people found this review helpful 👍

  • 1/5 Elmi A. 3 years ago on Google
    worst customer service. called in to the office and got hung up on multiple times by the customer service rep. unprofessional!
    2 people found this review helpful 👍

  • 4/5 Majed 6 years ago on Google
    (Translated by Google) All of us (Original) Dhamaanteena
    2 people found this review helpful 👍

  • 5/5 Shafie H. 5 years ago on Google
    Best airline in Somaliland
    2 people found this review helpful 👍

  • 4/5 Eng.Mohamed Abdillahi A. 5 years ago on Google
    Ethiopia airlines is one of the international airlines which have abase and daily flight to Somaliland specially Hargeisa
    2 people found this review helpful 👍

  • 5/5 Cabdirahman J. 6 years ago on Google
    (Translated by Google) Hargeisa to Addis Ababa (Original) Hargaysa to Addis Ababa
    2 people found this review helpful 👍

  • 5/5 mariya c. 5 years ago on Google
    Mogadishu
    2 people found this review helpful 👍

  • 5/5 MOHAMED MOHAMUD O. 2 years ago on Google • 24 reviews
    It's soo good and have nice environment
    1 person found this review helpful 👍

  • 5/5 Abdiqadir Ahmed X. 2 years ago on Google • 4 reviews
    All of us we have one painful, So our goaltending, aiming, targeting, going on one point at all times
    1 person found this review helpful 👍

  • 5/5 Awad H A. 6 years ago on Google
    Halo
    1 person found this review helpful 👍

  • 5/5 Sharif K. 7 years ago on Google
    great food at gold dish restaurant
    1 person found this review helpful 👍

  • 5/5 Ahmed S. 7 years ago on Google
    Very modern Shopping Mall
    1 person found this review helpful 👍

  • 5/5 Hutch 5 years ago on Google
    I was here from Jan 3-6 2019. Heading to Mogadishu is a little off the beaten track for most tourists, but take the plunge and elevate your travelling! VisitMoagadishu is a group of guys who care about their country and it's future as well as your safety and experience. Maybe you are safer going to Bali or Phuket, but fortune favours the brave....and also the prepared. You bring the bravery and Omar and his crew will fill in the rest.
    1 person found this review helpful 👍

  • 5/5 Dustin P. 6 years ago on Google
    Anyone that wants to visit Mogadishu - this is the best tour company you can pick! They keep you safe at the time allow you to meet locals and see great sites. They plan everything for you but also allow flexibility in their schedule so you can change and adjust the schedule or sites as you like. I highly recommend them!!
    1 person found this review helpful 👍

  • 5/5 Cabdiraxmaan D. 4 years ago on Google
    (Translated by Google) There are some beautiful roads in Mogadishu. (Original) Wadooyin qurxoon ayay leedahay Muqdisho, Allow kusamata bixi.
    1 person found this review helpful 👍

  • 5/5 ahmed h. 6 years ago on Google
    (Translated by Google) Very stunning place and I hope there will be new contact lenses in near time (Original) مكان مذهل جداً واتمنا أن يكون هناك عدسات لاصقة جديدة في قرب وقت
    1 person found this review helpful 👍

  • 5/5 Abdifitah O. 4 years ago on Google
    (Translated by Google) Best poorly (Original) Best liido
    1 person found this review helpful 👍

  • 5/5 Patrick k. 5 years ago on Google
    Best Air line
    1 person found this review helpful 👍

  • 1/5 Hibak A. 4 years ago on Google
    Do you have SOMTEL number
    1 person found this review helpful 👍

  • 1/5 King mahrez V. 4 years ago on Google
    (Translated by Google) You have no Telesom number (Original) Telesom number ma lihidin miyaa
    1 person found this review helpful 👍

  • 5/5 the A. 4 years ago on Google
    MOGADISHU my favourite city

  • 3/5 JAMA ABDULLAHI SH. J. 1 year ago on Google
    Board services and facilitates connectivity between Somaliland, Hargeisa into world.

  • 5/5 Mohamed a. 5 years ago on Google
    It's time to invite others and safe guard them

  • 5/5 MUSTAFA M. 4 years ago on Google
    (Translated by Google) Best travel agency of Mogadishu: D (Original) Beste Reisebüro von Mogadischu:D

  • 5/5 Alan W. 5 years ago on Google
    I traveled last July 2018 to Mogadishu City, the capital of Somalia to explore this beautiful unique destination. Originally, my tour was 3-day, due to flight schedule I made it 4-days. From email communication up to airport pickup, accommodation guide, everything was professionally organized . I covered my trip top Mogadishu destinations and had great time as the city is in recovery mode and growing massively. The food is delicious and fresh sure will be back in the future. If you are planning to Mogadishu, Visit Mogadishu team is your first choice.

  • 5/5 Christian W. 6 years ago on Google
    Professionel company and superfriendly guides. They organise a perfect tour including visa, car, hotel, transfer from the airport and security. Omar showed us all the important sights in the city like Liido beach, Mogadishu mile, Tank wrecks, Bakara market, Banadir stadium, Mogadishu Lighthouse and much more

  • 5/5 David L. 6 years ago on Google
    This company is very professional. Was very impressed with arranging my tour. Visa on arrival and met my requests. For value and service I recommend Visit Mogadishu

  • 5/5 Marcus K. 6 years ago on Google
    A very professional tour agency. Omar, the company’s director, will organise your visa, airport transfers, accommodation, transport and security. From the first email to meeting a the airport communication was very prompt and detailed. Omar was a fantastic guide explaining the complicated history of Somalia and Mogadishu. With his assistance you can safely enjoy this fascinating destination – making for a unique experience. Three or four days is ideal to take in all that this intriguing city offers.

  • 5/5 Wandera T. 3 years ago on Google
    The best airline in Africa

  • 1/5 Adam A. 5 years ago on Google
    Ilove you Ethiopian and Ethiopian people all from oromiyaa ilove you I.am oromo people

  • 4/5 Abdurahman s. 3 years ago on Google
    One of the best in the Area

  • 4/5 Saed Abdi H. 3 years ago on Google
    👍

  • 5/5 hamse haji d. 6 years ago on Google
    (Translated by Google) HALDOOR STYLE Durdur Busseins Center Near Deero Mall (Original) HALDOOR STYLE Durdur Busseins Center Near Deero Mall

  • 1/5 QAACI 3 years ago on Google
    baddest mall look the mall besides it DURDUR MALL

  • 1/5 somali t. 4 years ago on Google
    Lonn

  • 4/5 Yassin H. 4 years ago on Google
    Very helpful over the phone

  • 2/5 Xusseen M. 4 years ago on Google
    (Translated by Google) The landline does not work (Original) Le téléphone fixe ne fonctionne pas

  • 5/5 Saed G. 5 years ago on Google
    the best Airline in Africa

  • 5/5 hoon Farhan D. 5 years ago on Google
    Let's visit this place

  • 1/5 Som F. 5 years ago on Google
    I don't like

  • 5/5 Ahmed N. 5 years ago on Google
    (Translated by Google) Aviation Services (Original) خدمات طيران

  • 5/5 Hassan N. 6 years ago on Google
    (Translated by Google) It is the bridge of Ethiopian origin (Original) Det är bro fylig etobian erlins

  • 5/5 Zaya A. 6 years ago on Google
    Amazing hotel

  • 5/5 Mohammed M. 3 years ago on Google
    (Translated by Google) Perfect for those who want to go to Somalia and get a guide and much more as security guards. (Original) Perfekt för den som vill åka till somalia och få guide samt mycket annat som säkertsvakter.

  • 3/5 Mustafa A. 7 years ago on Google
    Great atmosphere - ambience, taste and service.

  • 5/5 Zako Le V. 7 years ago on Google
    (Translated by Google) A very good mall I just liked👑👑👑😍😍 (Original) Une très bonne mall je juste aimé👑👑👑😍😍

  • 4/5 Hargaisa s. 7 years ago on Google
    Fabulous place

  • 5/5 Maxamed R. 7 years ago on Google
    Deer mall

  • 5/5 David Y. 3 years ago on Google
    Had a wonderful time with visit Mogadishu on a 3 days visit. We felt pretty secure the whole time with the arm guards, bullet proof car and guides. It is not cheap but safety is definitely main concern when visiting place like Mogadishu. We did the trip on a more leisurely pace as we have flown directly from US and a bit jet lagged. Omar and Ali took good care of us with hospitality and good food. You can’t go wrong by going directly with this local company.

  • 5/5 Denisa K. 3 years ago on Google
    Even in these difficult time, you can travel. Visit Mogadishu prepared a program that was interesting and everything worked without problems.

  • 5/5 Zayd c. 3 years ago on Google
    Good

  • 5/5 Ali Q. 4 years ago on Google
    ethiopian airline in hargeisa was good but I saggust to operate big aircraft

  • 5/5 Revan P. 4 years ago on Google
    Instant and fast service. Cooperative staff

  • 5/5 cabdiqani m. 5 years ago on Google
    is these are a nice pictures

  • 5/5 Andreas S. 6 years ago on Google
    Awesome experience. Very friendly people. Professional agency with the best service in town. Especially Omar and Ali are great guys. Everything is well organized and if you need support with visa or flights, no problem...they will help you. Can't wait to get there again.

  • 5/5 marshaale y. 3 years ago on Google
    Wonderful!

  • 1/5 Mohamed K. 1 year ago on Google • 2 reviews
    Customer service is very bad in Hargeysa 16 May I asked one of the guys can I get the email to head office he asked me why I told him it’s not your business He told me I’m not going to give it To you. I am the regular customer of yours that fly many times Almost 7/6 times a yea. We customers pay your salary so I don’t expect this disrespect and poor customer service.
    5 people found this review helpful 👍

  • 5/5 ahmed h. 1 year ago on Google • 2 reviews
    It was fantastic ,enjoyed and amazing.


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