I brought my mom to the urgent care because she has had an ongoing migraine and has also been experiencing dizziness. It was a bit of a wait, we were patient because we understand that it can be busy from time to time. After my mom’s CT scan she felt the need to vomit. I requested the nurse in the CT scan department to help us, she claimed she had no materials and told us to go back to the waiting room. My hands were full and my mom had an IV bag stand. It was so difficult to open the door to head to the waiting room and no one helped us. When we arrived to the waiting room I again requested a nurse for help, she did absolutely nothing and told us to sit down. The janitor had to help us, she was so sweet, gave us a bowl and helped us to our seat. We waited for the results and my mom asked to lay down. I found a nurse and asked if she could find an available room for my mom to lay down, she completely ignored us. When the doctor came she helped us to a room. I understand that it can be busy for health care workers and that they risk themselves to help us that is why I did not say anything. However, when I requested for help none of the nurses did not seem busy as they were laughing and having conversations among themselves. To request for help more than once and not receive any is disheartening. I will not be coming here again.

My husband went into hospital in severe pain, concerned about a potential blood clot in his leg. Everytime he has gone to hospital, he has come out emotionally traumatized by the staff and a perceived/actual, lack of care/compassion. This visit to the urgent care clinic was beyond compair. My husband was in the clinic for over 10 hours. He was treated like a person and not a patient number. Treated with knowledge and respect by nursing staff, diagnosed (finally after years of being brushed aside) and referred to specialist. Thank-you and I pray you maintain your level of care in these trying and demanding times. Much love.

Just spent two and half hours in urgent care. This is quite quick compared to other visits I have had. However, I would have preferred to wait longer and be treated with more respect and compassion.The way I was spoken too by the ER physician was completely unprofessional and dismissive. I try to be patient and understanding as I know there are staffing shortages, overworked staff and so many other issues. But please…don’t take it out on us. We just want someone to listen and be kind and let us feel like they want to help us. I felt like an inconvenience. As this is the second time I have had a similar issue I felt compelled to say something.

I have a good experience here. I was there for 3 hours but received good care and fast results. Dr. Fan was a excellent dr. He took a lot of time to explain what tests needed to be done and they were done quickly and the nurses were very personable and caring. I would recommend this location.

We all know the situation of Canada Health care - long wait times and shortage of staff! But this should not be an all time excuse, things need to change for the betterment of the people. I wanted to provide an unbiased review so you are prepared when you visit this facility. I hope someone reads this and finds it useful. As per wait time statistics on the William Osler website: 1.5 hours to see a doctor! - this is not even called an approximate time when it is 4.5+ hours to see a doctor. Timeline (29 Aug '23): - 10:00 pm Reached Urgent care - 10:08 pm Completed the registration and triage process (Efficient & great job) - 10:08 pm Requested to wait in the Yellow Zone - 10:15 pm Nurse provided urine sample collection kit - 10:30 pm Submitted the Urine Sample - 11:30 pm Requested to wait inside a room to see a doctor - 11:30 pm - 4:00 am SHEER FRUSTRATION; just one doctor on duty - 4:00 am finally doctor came and have done some assessment Recommended blood work, urine sample collection and a CT Scan - 4:15 am Blood and Urine sample collected. Requested to wait in the waiting hall for CT Scan - 4:15 - 5:30 am Waiting for CT Scan - 5:30 - 5:45 am waiting in another waiting hall - 5:45 am CT scan done - 5: 55 am back to waiting to hall (waiting for results) - 5:55 - 7:30 am WAITING!!!!! - 7:30 am Doctor sees again and discusses the next steps - 7:45 am Out of the hospital I was disappointed by the long wait to see a doctor, which stretched over 4.5 hours. It was evident that the single doctor on duty was overwhelmed by the number of patients. I believe hospital should seriously consider increasing the number of doctors, especially during nighttime hours, to provide better and more timely care to patients.

Why do people come to Urgent care for emergency procedures? This not the hospital. There is even a sign in computer that explains the difference between Urgent Care and Civic Hospital I would like to thank the nurse who helped me today- she was great she made sure that my vitals were good and she explained everything. I went to the Urgent care earlier today and I didn't have to wait at all. I registered and was seen by the doctor and they did the exams and tests necessary to determine what was wrong. Brampton has alot of people and only one hospital- I think we all need to be a little more patient with the nurses because they are doing the best they can.

Waiting too long, inside the urgent care nurses and doctors doesn’t seem like working for patients… they should understand they are working by people’s money. When we give them the ticket to a attendant at the green zone she doesn’t even say have seat. For small child even waiting for long time..

My wife was referred to the urgent care by the family doctor. She was in unbearable pain. She went in and came out in 15-20 minutes. It was on 19th July, Wednesday. The doctor examined her and said “There’s nothing I can see. Just take the medicine prescribed by your family doctor.” Today on 21st July, she had a minor surgery at Credit valley mississauga. The doctors there were shocked how was she let go without thorough examination. It could’ve been serious had we waited another few days.

Horrible experience at Urgent care! Nothing "urgent" happening here! Long wait times (5+ hours), only 1 or 2 doctors working the whole shift. You see them for barely 5 mins of the total 5 hours, the doctor talked to us from across the room, no physical exam, didn't even ask my daughter whether she was experiencing any pain. Just asked me why we were there, sent us for an xray, and 3 hours later gave us the results and sent us home. There is no privacy when the doctors give results. They pretty much do it at the waiting area. I know what everyone in the room came for! The X-ray technician was very sweet and friendly though.

I went to this urgent care clinic , staff is very nice .Triage nurses , registration clerks , X- rays ladies , All Nurses , Doctors, and technicians all of the staff is very nice . All are knowledgeable and very kind . 100/100. This is an independent review. I am from medical profession too . This staff knows how to deal with priorities. Even some people came after I was already registered, they were seen first . One lady she came almost one hour after me and she has eye emergency, she was seen first . This is called Urgent Clinic Service. Awesome service. God bless you guys . Thanks a million.

I am here in hospital from two hour actually my daughter injured while playing but they are just filling papers from two hours when I ask for why you taking a long time for first aid and then doctor said with rude behaviour, go sit on your seat we are not free for you. When someone call for my daughter for treatment then doctor recommends just for dressing but someone come to next hour. but I did not do anything I wast my 2 and half hour and then go to shopper drug for treatment by myself. I also check on google for tetanus shot for my daughter if is recommended or no? Because she is 12 years old and I also asked doctor but doctor said it is recommended after 14 age not for 12 years old even she fall on road. That’s the bad experience with me for second time in this hospital.

I took my 89 years old mother to urgent care clinic due to a guot flare up, she awoke in the morning in great pain and can't walk at all. After weighing if I should wait hours at her family doctor's clinic, I took her to Lynch Street clinic for assessment (she visited this clinic many times for emergencies). This is the best urgent care clinic in Brampton. Traffic/wait time is normally reasonable, the professional care my mother received there is always outstanding and impressive. Even during COVID when she suffered a fall, and the place was seriously understaffed. This morning, we arrived at 7:30, She was received by triage staff and then seen by doctor in less than 30 mins. Assessment, imaging and testing were arranged, and doctor even ordered a geriatric nurse to do assessment on her rehab. This is totally out of an ordinary ER scope of services. I write this review to express my gratitude . A big "Thank you" to all the kind and attentive medical staffs who work tirelessly to keep us safe and in good care. It is a beautiful country and we have beautiful people. God bless.

This is a great hospital. It is VERY clean (inside and outside) and directions are easy to follow. Honestly if, Jalessa (RN) wasn’t there, nothing would’ve been done around there. She’s a lifesaver who cares. I can’t thank her enough. I gave 1 less star because I find that their system needs to be updated efficiently when a patient moves to another location otherwise, you’re left trying to locate the patient yourself while the staff doesn’t know where they are. I also noticed just one doctor on the floor with every exam room filled. Nurses are in abundance but why such limited doctors? When you try to find the doctor, it takes way too long to find him let alone having him come to your room. The parking fee wasn’t exorbitant. I spent over 3 hours and I paid $16+. Ample parking is also available. Masks are mandatory at this hospital and one visitor/family member is allowed with the patient in the room.

Thank you peel memorial staff all of you from security, registration, nurses, doctors and everyone in between, you make it easy for a lot of people to feel respected and well looked after. For many years I’ve come here, sometimes it is a little bit of a wait but most times it is more than reasonable! I just wanted to express my gratitude. Stay strong and keep doing what your doing.

Great experience at Peel Memorial Centre’s Diagnostic Imaging department! Went for a bone scan last Saturday (Oct. 14), which very convenient and not too busy. The facility was impressive and the staff were excellent! Jenitha completed the registration efficiently and was very friendly and engaging. The wait was not long compared to other healthcare facilities. The change-rooms were large and clean, and had doors with locks instead of curtains, like other facilities. The technician, Lisa B., was amazing! She was very friendly and clearly explained each step of the procedure, which was appreciated. She asked the required questions for the test, but also maintained casual conversation to enhance my comfort level with the scan. At all points throughout the process, she confirmed that I was comfortable or asked if I needed any support. She was a truly lovely person and effective health professional! Thank you Jenitha and Lisa B. for making my first bone scan a pleasant one! I would definitely recommend Peel Memorial Centre and the Diagnostic Imaging department! :)

Not a “HOSPITAL” its a clinic that operates from 9 am to 9 pm. Its really sad to know that this site is not an emergency. People are treating security personnel badly by shouting at them, who are just doing their duties at the Urgent care. There are no more than 2 doctors seen whenever, I visited this site. You have to wait until a long queue is seen by doctor, who has a lot to do and there would be a lot of nurses. I don’t know who is keeping staff in inadequate ratio.

Terrible place with covid rules. Everywhere now no more mask mandate or anything. They wouldn't allow me to go with my son for his eye surgery. I wasn't happy about it, but I said okay I will wait in the lobby entrance. The kind man who was screening he said,he needs to ask the leader screener woman.. she said if you don't have vaccine passport then you have to take a rapid test right now. Outside super cold and strong winds . I said to her its cold outside and i have to wait outside in the cold?? Until my son eyes surgeries done? She didn't cared. Nice friendly woman, who have no emphaty. I asked what happens when ppl come unvaccinated and going in the hospital?? She said,thats okay. Not too mention my son got a deadly virus from this place 2 years ago,because they didn't let me go with my son.. he had open wounds allover and every other hospital they understood his sickness.. but not this one. We got lucky and a good Doctor realized my son needs right away medical care and he saved my son. Doctors are good in this hospital, but the safety is terrible. I am happy not standing inside,but freezing cold outside and hopefully I am not catching cold.

Efficient friendly staff. Been here multiple times for myself / kids. Yes you have to wait... but you do get taken care off. Running tests, blood work etc. takes time. If people came here for what its for, i.e. "urgent care"... not an upset tummy, or a fever, or things that can be seen by your family doctor / walk-in clinics, the wait times would be much less. Thank you to all the Doctors, Nurses and Admin staff for being wonderful.

I had a interesting time there. I waited in the waiting room with extremely bad abdominal pain for over 2 hours before even being seen. The nurses in the registration area were very rude and dismissive often on their phones and gossiping. Once being in the care of the doctors and technicians in the yellow zone I felt that they truly cared about me and my needs. It was a long wait over all but with the amount of people that showed up it was expected. The diagnostic imaging workers were specially nice and the evening staff were amazing. I spent a total of nine hours there.

I've had good experiences here so far, unlike our other hospital. Long wait times are to be expected these days but that's not really the hospital's fault. The doctors and nurses I saw were all nice and empathetic and took my concerns seriously, and I really appreciate that.

I had stone pain and went to emergency @2:30am. Staff was very polite and response was quick. Nurse just give me pain killer injection and after that they align one doctor and have done my all the necessary tests. It’s really a best experience for me. Thank you everyone to saved me from the unbearable stone pain. Thank you so much 🙏🏻🙏🏻

Terrible service. Waiting 4+ hours Sent to wrong department and then put at the back of the waiting line in new department. Please train your nurses right to avoid these future problems. My child needed urgent care and was put in the back of line. What happen to emergencies. I feel they take this long just case lack of staff and making money off of people for parking. Terrible place. Better off taking the drive over to halton. Brampton going down.

Visited Nov 01 around 10am- So called urgent care; none of the staff had any urgency whatsoever; tried not to "burden" the emergency and took my toddler there due to continued cough without eating or drinking but waited three hours before seeing a doctor for three minutes. The doctor who had zero urgency at his station talking about a Halloween party (overhead him and the second doctor in the passing) was in such a hurry when he came into our room to assess my toddler. If we are screaming about the lack of hospital care workers and nurses I did not witness that at all, plenty of doctors and nurses but waited in three different areas for three hours to see the doctor for three minutes; not efficiently managed at all. Since this is fairly a new establishment this is the best time to fix things before it becomes a norm. Hire an Operational Excellence consultant firm and fix the systems and most importantly the mindset and behaviours of the staff!

Staff is very polite at the entrance as well as the health care professionals working inside the centre. In less than 3 hours I was on my way with the prescription and test results. In today’s time, mostly when doctors communicate with you virtually, this place is a Blessing, since you have the ability and the facility of meeting with a doctor on a one to one basis. Thank you to every one who is working at this centre. Cheers, Darayus R. Divecha

I attended Diagnostic Imaging Clinic for mammogram and bone scan. Received reminder and confirmation calls. Today I was thrilled how efficient system is with electronic check in with ticket. Desk Staff and Tech staff direct you and accompany one from start to finish! The staff couldn't have been more pleasant. Really good experience. Kudos to staff.

Very poor service. Triage Nurse don’t bother if anyone’s waiting outside to be seen while they’re gossiping inside for good 20 mins, then they call the next person in line. From health card swipe till triage waiting was for 1 hr, and then registered. From registration till the doctor to be seen took 2hrs. Absolutely ridiculous.

What a wonderful experience at the urgent care. Took my daughter on the day before Christmas Eve to get her finger. Checked out and was in and out within 45 minutes. The stuff for a wonderful and it was a very short stay.

the wait times published on the website and the screen within urgent care and way off. I was showing 1 hours and its been over 3 hours for me and yet to see a doctor. Canadian health care is really struggling.. hoping they can create some better awareness for wait times especially for parents and elderly so that they can plan better

All the staff is very nice. The issue is that it took over 4 hours for my shoulder x-ray to get done. I'm still waiting for the doctor to come and give me the final verdict. I came all the way from Orangeville because the last 2 visits were wonderful.

I went for a follow up appointment at Medical Clinic today. Check in at Kiosk was quick, all the nurses and Dr. Carpenter were super nice. Building is clean. In and out within reasonable time, very pleasant experience. Thank you medical team.

How does this place only have 3 stars??? Within 3 hours i had an ECG, X-ray and blood work. This place is not somewhere you come if you can can wait and see your family doctor nor a place to come if your in life threatening situation. People forget that and causes a longer wait. FYI I don’t know that doctors name , but whom ever you were i highly commend you on your patience with that couple who you insisted needed to go to the ER as her condition was life threatening and her partner was SOOO rude to you and even told her she shouldn’t go to the hospital and ignore you because she has kids at home to take care of even though her condition seemed life threatening. You have ALOT of patience. I could learn from you. Good work doctor ! And all the staff were amazing to me. Very very clean and organized place. Who ever runs this place needs a raise.

We are waiting here for a procedure appointment as I am writing this interim review , we were told to be here for 8am. The doctor.is late and there is an appointment scheduled before us! It is nice to know that physicians think their time is more valuable the consumer of health care. I guess this is what should be expected in today's healthcare climate? I would rather pay for respect and medicine than receive sub par healthcare for free!

Taking them 2.45 hours + to just come back with blood test results. If it wasn’t for a condition family doctor sent us to ER and ER doctors asking us to come back if the condition worsened after last seen on Monday. We wouldn’t want to be here… if more resources are needed from government - ask for more. Become the squeaky wheel, make some noise. Public will stand with you. But please stop treating patrons poorly.

Peel Memorial Hospital's Urgent Care offers an exceptional experience. The nurses are not only kind but also incredibly knowledgeable, making every visit pleasant. Dr. Asif's expertise and approachability stand out, ensuring easy appointment bookings and helpful guidance. The comforting and caring environment during an IV session truly reflects the staff's dedication. Their kindness and efficiency make each visit effortless and reassuring.

Great experience. The staff were all effective and efficient. They still have covid protections in place like barriers between waiting seats which I really appreciate especially in this setting. Everyone who looked after me was excellent and I wholly appreciate it.

I was here on Christmas Eve for some tests recommended by my family doctor. Was in and out in 2 and a half hours. Thanks to the RN Jaswinder at triage who listened to my concerns! The doctor / x-ray technician and ladies at the clinical desk were all very understanding.