1/5 Arifah C. 1 year ago on Google
The
resort
is
absolutely
beautiful
and
plenty
of
activities
for
the
kids
.
Five
stars
there
!
YES!
Well
done
!
BUT
this
is
what
our
family
encountered
which
is
absolutely
UNACCEPTABLE!!
On
arrival
at
the
gate
the
security
came
to
check
how
many
of
us
are
in
the
car
.
They
INSISTED
we
unroll
and
open
our
window
to
make
sure
our
two
year
old
is
a
baby
!!
He
was
sleeping
and
we
asked
nicely
to
not
disturb
him
as
he
was
napping
from
the
long
drive
from
JHB
.
He
peaked
at
him
and
came
back
with
another
security
guard
who
then
proceeded
with
opening
the
door
to
look
at
him
and
woke
him
up
!!
After
we
insisted
on
leaving
him
alone
,
asking
if
they
could
not
see
he
is
a
baby,
with
his
bottle
in
his
hand
wearing
a
nappy
and
in
his
car
seat
!!!
This
made
my
husband
angry
who
then
showed
them
his
birth
certificate
number
and
they
let
us
through
!
No
apologies.
Only
attitude.
Never
in
my
life
have
I
experienced
this
!!
It
is
RIDICULOUS!!!
Also
upon
entry
two
of
our
family
members
were
not
let
in
,
they
said
the
numbers
of
us
exceeded
the
number
of
sleepers
we
booked
.
They
would
not
let
two
adults
through
.
We
were
12
and
booked
a
6
and
4
sleeper
.We
tried
to
explain
to
them
that
we
have
a
3
year
old
and
a
2
year
old
who
sleeps
in
the
bed
with
us.
I
spoke
to
a
lady
named
Heidi
who
was
unfriendly
and
abrupt
.
She
said
that
it
did
not
matter
how
old
our
kids
were
,
they
are
all
considered
adults.
This
did
not
make
sense
to
me
as
an
adult
is
considered
18
and
over
.
We
further
explained
that
we
booked
through
a
time
share
agent
and
not
through
the
restore
and
did
not
have
all
this
info
and
begged
and
pleaded
if
we
could
please
pay
for
the
two
adults
or
even
another
chalet
but
no
luck
from
Heidi
.
There
are
no
policies
on
your
website
that
indicate
a
child
is
considered
an
adult
or
that
kids
a
certain
age
cannot
share
a
room
with
their
parents.
In
our
case
a
2
and
3
year
old.
The
next
morning
we
tried
again
with
management
but
no
luck
.
Sadly
we
had
to
accept
that
two
of
our
family
members
could
not
join
us.
No
empathy
from
management.
We
had
been
looking
forward
to
visiting
this
resort
for
a
long
time
as
other
family
members
had
been
boasting
about
it
.
Sadly
after
this
experience
we
will
not
return.