1/5 deep1530 2 years ago on Google
Tried
out
Lapointe
for
convenience
of
location
in
Brossard,
to
be
let
down
by
their
customer
service
and
seemingly
unethical
practice
of
charging
me
for
services
on
a
later
date...and
then
submitting
to
my
insurance
without
my
consent.
During
my
visit
for
a
filling
in
November
2020,
the
Dr
informed
me
they
only
needed
to
perform
one
filling
instead
of
the
2
they
thought
they
had
to
do.
At
the
end
of
my
appointment,
I
was
only
billed
for
1
filling
as
the
Dr
said,
and
my
insurance
was
claimed
on
the
spot,
and
remaining
balance
was
paid
by
me
before
leaving.
All
was
good
up
to
this
point.
In
late
December,
I
received
an
email
from
my
insurance
that
another
dental
claim
was
processed
on
Dec
22nd,
submitted
by
Lapointe.
I
received
an
email
from
Lapointe
stating
I
now
had
an
outstanding
balance.
I
got
on
the
phone
and
spoke
with
the
staff
and
eventually
the
Dr
that
performed
the
filling
in
November.
The
staff
initially
said
to
me,
you
have
to
pay,
because
these
were
the
services
provided
to
you
on
Dec
22nd.
When
I
told
them
I
never
was
at
their
clinic
in
Dec,
they
went
back
and
said,
it
was
actually
for
filling
they
"forgot"
to
charge
me
for
in
November.
I
argued
that,
I
was
informed
that
the
second
filing
was
not
needed,
and
I
was
not
the
one
that
told
the
receptionist
anything,
it
was
the
Dr,
that
handed
the
file
over
and
the
bill
was
processed
according
to
their
own
information.
Eventually
the
Dr,
said
she
never
said
anything
of
the
sort,
but
will
make
it
right
and
waive
the
fee
to
give
me
the
benefit
of
the
doubt...Which
is
the
right
thing
to
do,
even
if
this
may
have
been
a
clerical
error.
Only
for
me
to
get
emails
again
in
February
and
June
regarding
the
outstanding
balance
that
was
supposed
to
be
waived
(should
have
had
the
Dr
put
it
in
writing).
At
this
point
on
the
phone
again,
they
wouldn't
listen
to
reason,
saying
the
Dr
just
said
whatever
to
get
me
off
the
phone!.
Not
wanting
this
to
go
to
collections,
I
reluctantly
paid
the
balance
owing
and
closed
my
file
with
them.
The
matter
of
Principle
was
ultimately
not
worth
the
hassle
and
possibility
of
damaging
my
credit.
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