4/5 KT K. 1 year ago on Google
I've
been
sitting
on
this
review
for
a
handful
of
months
now
since
I
wasn't
sure
it
was
fair,
but
this
encounter
is
keeping
me
up
at
night.
To
start
off,
this
is
my
neighbourhood
coffee
haunt
that
I
used
to
love
and
drag
all
of
my
friends
to
until
"the
incident".
Still
I
continue
to
frequent
it
because
the
coffee
is
unparalleled
and
the
armchairs
are
so
cozy.
But
tonight,
I'm
leaving
this
weird
and
odd
review
because
I'm
too
caffeinated
and
still
thinking
about
my
not
so
great
customer
experience.
Tldr;
mantra
may
have
great
coffee,
but
the
customer
service
leaves
a
bad
taste
"The
Incident"
It
was
a
busy
day
for
them,
two
of
us
came
in
and
ordered.
A
third
friend
came
in
ordered
and
paid.
Her
drink
never
came.
So
we
asked
them
about
it.
They
brought
the
drink
out
and
put
it
on
our
tab.
On
the
way
out
there
was
a
huge
miscommunication
and
they
asked
us
to
pay
for
it
again.
Fine
we
did,
but
I
told
them
that
we
shouldn't
have
to
pay
for
their
mistake.
I
suppose
one
of
the
baristas
felt
bad
and
gave
me
a
"loyalty
card"
she
told
me
I
could
come
back
for
a
free
drink.
I
sat
with
this
for
a
while
since
the
whole
experience
was
kind
of
awful
and
avoided
the
place
opting
for
other
specialty
coffee
shops
in
the
neighborhood.
Then
after
some
time
I
started
coming
back.
It
occurred
to
me
one
day
that
I
still
had
that
free
coffee,
so
I
came
with
a
Hungarian
to
cash
it
in.
"Part
2"
The
Hungarian
gave
the
barista
the
card
and
explained
to
her
that
I
was
promised
a
free
coffee.
They
get
into
a
back
and
forth
(in
Hungarian)
and
a
second
barista
(who
was
there
when
the
incident
took
place)
jumps
in
to
tell
the
first
one
to
give
us
a
free
drink.
Keep
in
mind
margins
on
coffee
is
really
high,
usually
around
80%,
and
even
higher
if
they
roast
their
own
beans,
so
it
really
costs
them
nothing
to
make.
To
make
a
big
deal
of
it
and
spend
5
minutes
arguing
with
the
customer
and
then
their
co-worker
is
kind
of
ludicrous.
Then
the
first
barista
give
us
a
number
to
remember
for
when
we
come
back
to
get
another
card??
"Part
3"
A
couple
of
weeks
pass,
I've
moved
even
closer
now..
so
I
come
back
with
the
Hungarian
to
try
and
get
this
card.
It's
the
first
barista
again,
she
remembers
us,
yet
we
don't
remember
the
number.
After
another
exchange,
we
don't
get
this
card,
but
we
do
get
two
more
stamps
for
two
more
coffees.
At
this
point
the
amount
of
difficulty
that
this
barista
is
giving
the
Hungarian
is
driving
him
mad.
And
me
sitting
on
the
sidelines
doesn't
even
understand
why
this
is
happening.
I
try
my
luck
at
explaining
the
situation
in
English
and
now
a
third
barista
jumps
in.
She
explains
to
me
that
this
is
the
way
things
are
done,
they
don't
own
this
place,
they
just
follow
rules.
So
there's
this
mysterious
process
to
get
these
loyalty
cards..
they're
just
numbered..
no
names,
no
dates..
and
if
you
forget
your
number,
you're
SOL.
Bottom
line
is..
rules
over
customer
satisfaction.
---
To
the
Owner(s)
of
Mantra:
I
will
be
back
to
win
your
baristas
over,
but
please
give
tell
them
that
they
don't
need
to
fight
to
the
death
over
a
free
coffee,
and
maybe
adding
names
to
these
cards
to
make
it
easier
on
everyone.
Last
thing:
My
only
complaint
used
to
the
be
the
food
and
pastries,
but
they
have
gotten
significantly
better.
My
Swedish
friends
who
drop
by
for
2-6
coffees
a
day
swear
by
the
croissants.
Earlier
today
I
had
the
profiterole
and
it
was
top
notch.
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