I have to say doctor Jessica here she is so responsible and nice! However, the nurses at front desk here are very terrible!! I had the worst experience this morning! The urgent care was recommended by the emergency department of the hospital . They recommended if the situation is not qualify to come to emergency, and you couldn’t see your family doctor right the way, just go to the urgent care.This time my kid had a fever for 7 days, and he had a fever again after few days of recovery. I called a week ago with my family doctor, but the earliest appointment still need to wait two weeks.The child's condition is not serious enough to go to the emergency, but after several days of fever, I still want to see a doctor to find out earlier if it is a serious illness. He got a pneumonia two months ago and he had fever more than 10 days. I arrived at this urgent care in Metrotown around 10:30. There is no one waiting in the waiting area. The nurse just heard me say that the child had a fever few days ago, and then had a fever back again. She said that you can only go to your family doctor, your kid can’t see doctor here.your case belongs to the ongoing case. I tried to explain to her again that the child's fever last so many days and we hope see the doctor to find out the reason.Our family doctor is not available now, and kid is having fever. However,She didn't give me a chance to speak, and another nurse came up and handed me the address of the burnaby walk-in clinic, and then the two of them left the window, and no one wanted to continue talking to me. I tried to ask them,but they ignored me. I had to go to another window and ask the male nurse. I asked him what kind of case to see the doctor here . He said that if your child has a fever on the first day, you may get the chance to see doctor. I asked him if I just let the child keep having a fever . he replied yes and You only can see your family doctor in your case. It is ridiculous!Why would I choose to come to this place if I could see a family doctor right away. I understand the scarcity of medical resources but I can't believe the nurse sent us away when the waiting area was empty and gave me that attitude and that ridiculous reason while my kid is having fever. If this place can't take patient then why is it open. The attitude of the nurses at the front desk to the patients is very rude and bad !

We went there on the advice of our family doctor who could not see us that day. We went at 2pm and waited 1.5h without seeing either the nurse or the doctor. We left because we were told all the waiting we had done was only to see the nurse. We had to come back later in the evening to see the doctor but after clearing through the gatekeeper (the nurse). The clinic had fewer than 10 patients when we went in. We were placed almost last in the queue, above one person whose kid who said she had a painful eyeball, but was otherwise happily playing with an ipad. My kid had painful rashes on hand and feet, sorethroat and fever. They gave my kid a Covid test, even though they were told a negative test was taken the day before. A few other patients came in after us but were moved above us(someone who claimed he lost his senses for a moment, one who said his daughter had crazy coughing in the night for almost two weeks, but look healthy otherwise). At 3pm there were 4 other patients who came in (ear pain, lower abdomen pain), but were all turned away because the receptionists said that the clinic was full even though it was supposed to open until 8pm. There was a lot of open begging, but there was no concession given. At the reception, there were 3 receptionists and a registered nurse who was the "manager" and will not see patients. The 3 receptionists (not the nurse) are expected to determine state of urgent care. After 1.5 hours we enquired about the waiting time and the "manager" said that 2 hours was the norm, as though it was the standard the clinic was aspiring to. We were then told that we were next in line. After waiting for another 10 mins and knowing that the nurse's room was empty, I walked over to the room to have a look. She was coughing away. I asked when she would see my kid. She said she was doing charting (instead of seeing patients) and we had to wait for her to summon us. There was no attempt to move patients in this clinic. DO NOT GO TO THIS CLINIC BECAUSE IT IS NOT AN URGENT CARE CLINIC. So much for the pomp and excitement when the clinic first opened. You have to wait hours to see a nurse who also needs to chart and then you have to be invited back to see a doctor. She could have reviewed our case quickly and fixed a time for us to see the doctor so that we would not have to wait. Instead, the clinic preferred to see a group of people waiting while the nurse is happily charting away. All in all, they do not care. Take this option if you have nothing to do and would like to see a display of inefficiency in the use of tax dollars. Go to a walk-in instead. At least if you go to a walk-in, after waiting for hours you get to see a DOCTOR. An update: My kid had hand foot and mouth disease after we self-diagnosed by looking at pictures on the internet. We were lucky it was not Strep A, which had similar symptoms, and needed antibiotics, which the internet will not be able to prescribe.

Went to the "urgent care center" at 710pm, they close at 8pm. Called before going there and it was automated, they should have at least made patients aware of their last patient intake and not "closes at 8pm". There was only two patients at the waiting area. My son badly needs puffer meds, the reception at the front says to go to a walk in clinic instead as they are close. They were not helpful at all. The reception in training was also rude.

Monday, January 8. That's a lie, Melanie! I have heard a lot of negative reviews about medicine in Canada and yesterday was my first time. When I arrived, the guy at the reception smiled and listened to me, after which he offered to take a covid test. All the seats were occupied by a large number of people, but the staff did a very good job. After the covid test, I was asked to wait and then Melania called me, she was very friendly and professional, she listened to all my symptoms, calmed me down, examined me: listened to my lungs, examined my throat, took my blood pressure, recommended medicine to make me feel better. Yes, she gave instructions on where I can go and get help from a family doctor in Burnaby. 10 out of 10 Thank you Melania, happy visitors 👍🏻👏🏼. And the most important thing for others who read this review is that everything is absolutely free if you have a service card.

Used to be good till until they only started focussing on 'urgent' and not 'primary'. I don't think they had triage earlier and uses to treat on FCFS basis which made it much smoother with less wait times. This time they made me wait for 3 hours before letting me know that I had the option of consulting a nurse over the phone. Finally when the nurse called up after 5 hours she said the clinic was for URGENT care only. I had been treated at the same place for something similar 5 months ago so clearly someone somewhere is not briefed on what can be treated there (or not). You can understand the efficiency of the staff based on the above experience. Avoidable unless you have nowhere else to go.

I came this place for my kids three times before and had a great experience. However, today’s visit totally changed my opinion because of this one lady ( shorter hair with glasses, heard she spoke Chinese)in the front desk . I brought my daughter to see the doctor here, when we came in , the lady stared at me without saying anything, I said we would like to see the doctor for my daughter ( she made me repeated twice) then she handed over the paper asked me to fill it out, after I done this, I handed over the paper AND my daughter’s service card, she only took the paper and left the card which dropped to the table, and yelled “ I need HER care card” without even looked at the card that I handed, and without any eye contact. I said “ this is her care card”, then suddenly she became very angry, repeated again and again “ what’s your problem? calm down! Calm down!” ( I was so confused, and don’t know what’s the trigger to make her lost control) I was speechless, as i wasn’t do anything, she is the one should be calm down. But I didn’t want to make any argument with her that time as I thought it is a big wasting of my time. Then she started to enter the info into system, she asked questions with unpleasant tone ( you can image her attitude here). Her arrogant attitude and disrespecting is really not very professional considering her job duties. Even my 7 years old daughter asked me why she is so rude? We are not overreacting with anything, but she started to acting very funny. I understand this is a flu season, and they are busy, patient doesn’t expect your good service, but at least don’t be this rude, you should learn to how to respect others. I don’t think this job is a good fit for her, maybe she should find a job which can express her anger and dissatisfaction! She made my day! Doctor and other receptionists are very nice!

Our 2 yrs old baby was seen by a doctor with British accent. That doctor was the worst doctor we have ever seen. She did not care of the symptom of child but was only trying to educate us “everything is normal! You should wait”. We were directed here by 611 based on the symptom. The kid had severe breathing problem during night. How would the doctor determine everything is normal? Only based on temperature measuring without any closer look? It is acceptable if you made the conclusions after examination. I hope you can show your professionalism better. We went to BC children hospital. Our baby was well examined and medicine treatment was also given. That is a difference!

I had to visit the clinic because it was the long weekend, and I know that my GP would be fully booked. The wait was short (in relation to what I was expecting); it was about 45 min-1 hour but I thought it would be much, much longer considering how busy the wait room was. The staff have a good system; they triage each patient when they enter. You have to meet with a nurse - they examine you and determine if you see the doctor. I met with the doctor quite soon after I saw the nurse. All the staff members were professional, and greeted me with kindness and concern. It was a good experience in relation to the other walk-in clinics I have visited in the past.

They are saying we are primery uregent care but they can’t even do a simple thing to change, my hand was broken and ask them just to change my dresser but they told me we don’t have that so go we’re you have done it was so dirty and have very painful visited 3 prime care and haven’t get any help

I had a terrible ear ache and couldn't get an early appointment with my GP neither from any of the walk-in clinics near me. I called 811 and the virtual MD advised me to go to any urgent clinic to get my ear check, the nearest to me is this one. I called to try to book a later time appointment since they are open till 8pm (+1 point). The person on the other line is very calm and professional in his dealings with me. No appointment needed (+1 point). I came by transit (skytrain) and just walked 7 minutes to the area from the station, very accessible (+1 point) and easy to find. When I got in, the place is clean and tidy. The persons in the registration booth are attentive, helpful, professional and nice (+1 point). The waiting time from registration intake, initial nurse assessment to being seen by a doctor wasn't that long compared to ED in the hospital. The services they provided caters from babies to adults who need urgent care without going to the hassle of waiting hours in Emergency Room. All the staff (MOA, Nurse and MD) were kind, knowledgeable and have the right attitude, that is the willingness to help (+1 point). So my sincerest thank you for helping me yesterday.

I unfortunately came across a very dismissive doctor who seemed to be in a rush. I informed him on my ear symptoms and pain and once he found out I didn’t have an infection be was quick to say that nothing was wrong and that I should monitor it for at least 2-3 months. I understood I don’t have an infection but he left me with no solution for the pain and symptoms. Very disheartening honestly, a walk in clinic was able to provide me much more help with my ear pain.

The nurse told me that physicians don't see Covid patients. With all of the symptoms that I had, they told me to go home without even telling me what to take for my symptoms. In addition, they asked me not to use the washroom because they didn't want to do deep cleaning. After insisting, the physician came to see me. He was actually very knowledgeable and nice.

Went here with an knee injury. The receptionist did not even let me see a doctor saying my injury was not serious enough and I should just wait to see my family doctor. It was a Sunday and I was in a lot of pain. I just wanted to check how bad my injury was and get treatment if needed. Because I wouldn't be able to see my family doctor for another day or two. Strangely there were no other patients in the waiting area so it's not like I was even turned away due to a rush.

This review is about Dr, Andrea Broderick, whom I was seen by. In the chaos of the urgent care clinic, her calming presence and compassion did not waver. I was there due to a bacterial infection inside my nose, and was so touched by warm, attentive care by Dr. Broderick. She then followed up to explain to me the test findings and to make sure all is good. We really need more doctors like her.

Do NOT come here unless you want to wait 3 hours to be told that all the sudden the Doctor will not be taking any more patients for the day!!! You will be asked useless questions by a nurse practitioner who will just recommend you to elsewhere!!! I went in here today after scavenging around the city for a clinic that will take walk in’s. I was told the wait was a couple hours. I proceeded to wait as people came and went. Someone who had come in complained to the front desk after seeing the doctor expressing how rude and “unhuman” ( in his words ) he was. That made me feel pretty uncomfortable to even go see the doctor but at this point i had been waiting for about 2 hours. The staff behind the desk were loud and seemed to be doing anything other than their job, just conversing and laughing in a room full of unwell people while getting some donair being delivered by door dash. ALSO not to mention the lady at the front desk with dark hair and glasses ( didnt get her name ) literally was talking over every patient that came in. She cut me off multiple times when i first came in, as I observed she did the same with others other the next 3 hours i was waiting there. In the waiting room i was sitting next to a man that had been there longer then me. He was called in and immediately came out after 10ish minutes and told everyone in the waiting room not to waste their time because the doctor isnt even seeing any more clients for the day. I was distraught. We all proceeded to tell the man behind the counter that it really would have been nice to be told that because were all unwell waiting to be assesed by a nurse that will only send us elsewhere and unable to even write prescriptions needed. The man behind the counter told us “we told you the doctor wont be seeing anyone else today” ……. Everyone in the waiting room got very frustrated because never did any staff members say that to any of us. Everyone in the waiting room then walked right out the door upset. Honestly worst experience in a clinic. Nonchalant staff, terrible customer service and far from the experience everyone would want when unwell in any shape or form!

My daughter and I waited almost 3 hours not only to not be seen but to find out that there was no doctor at all in the clinic, as well as no nurse capable of being able to write a prescription or write a requisition, which we knew we would have needed. The fact that no one told us that there was no doctor to see us Struck me as very irresponsible for a medical urgent care clinic. One man waited for 3 1/2 hours only to find out he wasn’t able to be helped at all. There were children there waiting to be seen . . When other people heard that there was no doctor, or a capable nurse on site, everyone left. This was the worst experience I have ever had in my life. I am also reporting this urgent care clinic.

All the staff were very friendly and accommodating. They didn't have the right equipment for what I needed but the got it from their sister clinic and I was able to come back and get my procedure done. Very happy with my experience! There will always be a wait for a walk in clinic, they made my wait worth it and treated me very well.

They waste your time. They don’t answer your question. Until you fill out their questionnaire. But the question was do you do referral letter They don’t answer this. Til you fill out their questionnaire. Which just asks you like your family doc and what you’ve see regarding your issue you seeking help on, etc. irrelevant to the question I asked. After I filled it and they then tell you well we might do referral it depends on what the nurse says but they are URGENT CARE so not likely I decided to not chance it and waste more time here. Went to ER…. no nonsense and they actually answer questions

The hour wait was expected however the greeting staff Francesca is very supportive and present. Dr Hung is friendly and easy to talk to. He clearly explained my problem and take the time to help! The clinic is very clean and comfortable so the wait is easy to deal with!

It depends a little on the luck of the draw (hour of day, number of visitors) whether they can receive you quickly or not-- but generally this place is quick, quiet, and very clean. When the waiting gets longer other available nurses also helped take vitals ahead of time to facilitate the process. I had to visit here twice in the span of two weeks and they helped me when I couldn't wait for a family doctor's appointment. Thank you Doctor Shona and Doctor Richard!

Went there for a leg infection a week and a half ago and was advised the medication my doctor prescribed should work fine. I've since been using that and the infection hasn't been improving. If anything it's been getting a bit worse. So, I went back because.. You know, it's a facility intended to help people that require urgent medical attention, and I was directed to do so by Health Link BC. I was instead informed "We don't do follow ups. I can direct you to another urgent care center if you need help." They changed their tone (slightly) when I raised a valid point being that what is the point in being an urgent care center if they aren't going to treat an issue that requires urgent care because it has already been previously assessed? I was advised that I could wait two to three hours to see a nurse. This should be known that if you have already seeken medical attention at this facility and you need to return for the same issue, they will not help you. I don't understand the politics, it really doesn't make sense, but it is what it is. I'm not impressed...

Took my mother there to see a Doctor. Great Staff, very clean and explained everything to her. Was a lot better than going to hospital for something that was not really needed emergency care.

Dr. Andrea Broderick and her nurse was lovely. Felt at ease during appointment and happy she is our care provider. Clean facility and nice staff overall.

Nurses and doctors were very nice and helpful. I went in on a Saturday evening but there were no doctors available, so a nurse looked me over and told me to come back Sunday morning. Came back at 9am Sunday and was seen by the doctor in 30min. They are very busy, especially on weekends so come as early as possible. The only issue with this place is the medical system as a whole, too many patients and not enough doctors.

The staff on all levels are extremely helpful and actually care. They made me feel welcome and my intake was not rushed. All my questions and concerns were addressed, and additional resources were offered. My RN, Jessica Saucy took the time to explain the blood test she ordered for me, whereas previous doctors in other facilities only said to go get this done and never explain it. I received first aid for a burn today, Marie helped me and was very gentle, friendly and actually cared about my situation, and provided me with a couple bandages to care for my wound. It's so refreshing to finally find a primary care provider combined with an advanced first aid clinic. These are not doctors, these are registered nurses and they deserve a big round of applause and a standing ovation for all their hard work and dedication to their patients. Thank you to Frasier Health for opening this facility. We need more like this!!!

The nurses here is nice and friendly，but the doctor I met him two times,each time , I was waiting for more than an hour for the time him scheduled with me. He always looks very busy and didn’t want to talk, even never take a seat to talk with you. He just said I can do nothing for you, even though I was got pains, and never talk about the test results.