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Fitness World

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One of the Most Reviewed Personal trainers in Burnaby


Address

9855 Austin Ave, Burnaby, BC V3J 1N4, Canada

Website

www.fitnessworld.ca

Contact

+1 604-558-1674

Rating on Google Maps

4.50 (767 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 am to 8 pm
  • Sunday: 8 am to 8 pm
  • Monday: 6 am to 10 pm
  • Tuesday: 6 am to 10 pm
  • Wednesday: 6 am to 10 pm
  • Thursday: 6 am to 10 pm
  • Friday: 6 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: staff (30) great (25) personal (21) recommend (20) friendly (19) Fitness (17) World (17) training (17) trainer (16) feel (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dalini M. 1 year ago on Google
    If you are interested in basic gym membership, it's cheap, fine. They are not upfront about their annual upkeep fee (~$60). While it is on the Terms and Conditions which you need to read and sign off on carefully (which I did) , it is dishonest of them that they do not explain this to you. And this is of course, on top of the sign-on fee, which is common for gyms like this and Fit4Less, unless you get their more expensive monthly membership. I was interested in getting coaching (PT). I found the PT way too expensive for my needs considering what you can get from some Strength and Conditioning gyms across Vancouver. Their intro package might seem reasonable, but the regular hourly rate is almost double. I was able to cancel with full refund as I was fewer than 10 days into my contract (a right afforded by the Consumer Protection Act). All-in-all, I really could not care to give a business like this my money. I've decided to go to another gym instead where I know exactly what I am paying for, and don't have to worry about slimey tactics. I didn't even talk about how pushy the sales reps are, and how many times they tried to contact me personally. So yeah.. unless you're really after the basic product (which I am not), avoid.
    11 people found this review helpful 👍

  • 5/5 Jeff F. 10 months ago on Google
    Staff like Rojan and Oswaldo were very helpful in making members feel comfortable and establishing a great environment to achieve all of one’s goals. Facilities are clean and well managed. This place is popular so find the time that suits your comfort with other members and the number of people; not crowded at all and fellow members are very polite!
    5 people found this review helpful 👍

  • 5/5 Justin W. 7 months ago on Google
    Came in to workout at Fitness World for the first time and experienced the most friendly welcome by Osvaldo!! His Brazilian warmth was a refreshing welcome. He gave me a personal tour and let me know all the gym offered. The facilities are clean, modern and lots of choice for weights and machines. I would highly recommend it and say Ola to Osvaldo!
    4 people found this review helpful 👍

  • 2/5 Chris E. 2 years ago on Google
    The Lougheed gym is a great place to work out. Sadly the front counter staff and management are quite useless and unprofessional. If you go, just know that it's a free for all and although they post rules for everyone's health and safety, they don't make any attempt to enforce them and their front counter staff will even confirm that to you if you ask them. When masks were required, the staff wouldn't make any effort about ensuring that a safe space for all their clients was being provided by enforcing the rules around masks. Claims that they enforce the rules are just laughable. For the best experience, I highly advise avoiding all interactions with the front counter staff and management, even if they attempt to speak to you. Just ignore them and go about your business as they won't do anything because they are too afraid to. Follow this advice and your experience should be good. Good gym; useless and unprofessional staff
    3 people found this review helpful 👍

  • 5/5 Tarik R. 8 months ago on Google
    This club is amazing. Osvaldo is wicked and has a great customer service. The staff is so caring and polite. The trainers are so dedicated to there clients and the gym is clean. Keep it up guys. Highly recommend this club
    2 people found this review helpful 👍

  • 5/5 Luke L. 2 years ago on Google
    Great all around gym. Lots of machines/workout areas. Does tend to get crowded, but the price is amazing so can’t complain
    2 people found this review helpful 👍

  • 5/5 Jessica L. 2 years ago on Google
    In the past I would feel very intimidated going to the gym. However, after signing up for personal training with Aura, I was able to conquer my fear of going to the gym. The staff are very nice, supportive and welcoming and Aura is very encouraging! He doesn’t judge and is a very genuine person that cares for his clients. He challenges me every time and creates personalized goals for me. I noticed that I become the best version of my myself each time I go train with him. He keeps me accountable by making sure I stay on track with my nutrition and mobility goals. He is also very patient at every session which is something I really appreciate. It’s been a bit more than a month since I trained with Aura and I will definitely continue my personal training with him. It’s easier to go to the gym by myself now too. I will definitely recommend him to my peers and anyone who wants a fun, caring trainer.
    2 people found this review helpful 👍

  • 5/5 Faheemul H. 1 year ago on Google
    My daughter and myself started our fitness program with Fitness World from beginning of June 2022. My trainer is Malia. She is really good. She knows how to motivate me to workout in GYM. I am very very satisfied and happy to join this Fitness World and this is only possible of Malia's hard work to motivate me. My daughter is also very satisfied with her trainer. We both are looking forward to visit Fitness World every week. I highly recommend to join this Fitness World. All the trainers are very helpful and always smiling.
    2 people found this review helpful 👍

  • 5/5 Pablo R. 10 months ago on Google
    I actually live closer to brentwood mall but find this the best gym that I can get to from my location. It's not overcrowded like the other ones, the staff is really nice and I love the Egym equipment they have here!
    2 people found this review helpful 👍

  • 1/5 C H. 1 year ago on Google
    I went to the gym to sign up for a basic membership as I am new to the fitness world and don't need anything complicated. However, the sales guy didn't listen to my request and kept pressuring me to upgrade to the more expensive options. Despite my repeated attempts to steer the conversation back to the basic membership, he disregarded my wishes and continued to go over all the "features" (that I told him I didn't want) of the other tiers. I told him over and over again that I didn't care about the fancy upgrades or promotions, but he just wouldn't listen. I eventually just left the gym without signing up and won't be returning. If you want a gym with good staff I'd stay away from this place.
    2 people found this review helpful 👍

  • 5/5 Jim Valerie Valencia B. 11 months ago on Google
    I recently visited Fitness World and had an amazing experience, thanks to Osvaldo. He provided exceptional customer service and went above and beyond to ensure that I understood everything despite the language barrier. Osvaldo's explanations were clear and concise, making it easy for me to comprehend the instructions and guidelines. Even when I struggled with English, he kindly took the time to explain things in my native language, which made me feel comfortable and supported.
    2 people found this review helpful 👍

  • 5/5 VIKRAM C. 11 months ago on Google
    I have been a member at Fitness World Lougheed for almost a year now, and I can confidently say that it is one of the best gyms I have ever been to. The staff at Fitness World are incredibly supportive and welcoming, especially Osvaldo who goes above and beyond to ensure that all members have a positive experience. What really impressed me about Fitness World was the way that the management team listens to and responds to feedback from members. I have seen firsthand the positive changes that have been made to the gym in response to member feedback, and it is clear that the team is committed to continuously improving the gym experience for all members. Overall, it is a great gym, offers a wide range of equipment and facilities, as well as a supportive and friendly atmosphere. Highly recommend it!
    2 people found this review helpful 👍

  • 1/5 Naeun K. 7 months ago on Google
    I was a member here for 1.5 year and decided to cancel as I will be moving soon. The front desk staff who helped me cancel initially said I can use the membership until today (doubled checked and even put it on my calendar) but when I showed up today, a different staff said I cannot. The facility is great but staffs need to know the policy properly.
    2 people found this review helpful 👍

  • 5/5 javier alvarez de la v. 11 months ago on Google
    Came to this gym from Club 16. Love the place. I usually work out at 6am during the week and it’s pretty much empty. Lots of good equipment, dumbbells go up to 120lbs. Several deadlift platforms a few benches. Stuff is super friendly too. Jacob and Osvaldo are super cool guys. Will definitely keep coming here for a while.
    1 person found this review helpful 👍

  • 5/5 Farbod G. 10 months ago on Google
    I’ve been working with Jacob who’s is been my personal trainer for over 4 months. I can clearly see and feel progress both in body fat and muscle growth as well as mental health. I would recommend taking on training with the staff at this location in Coquitlam. I have made friends with the staff over time and they are really friendly. Osvaldo is also a great staff there who helps me with gym accessories or massage devices and information . I recommend this facility
    1 person found this review helpful 👍

  • 5/5 Dan F. 11 months ago on Google
    This Fitness World branch is just amazing! Starting with the great people that work there - very friendly and helpful. Special thanks to Larissa, Osvaldo, Aura, and Prab! The equipment and machines are comprehensive, clean, and well maintained. Finally, the prices are unbeatable - very affordable, specially to newcomers like me. I highly recommend this gym!!
    1 person found this review helpful 👍

  • 5/5 Annastasija 11 months ago on Google
    Amazing gym with an awesome team! The General Manager Larissa was there to take me on a tour during my first visit. It's not every day that the General Manager of a business goes above and beyond like that to take care of customers. Definitely recommend this location to any looking for a new gym with a great environment!
    1 person found this review helpful 👍

  • 5/5 Ny Richard N. 11 months ago on Google
    Osvaldo at the counter is a friendly and polite man. Greets me all the time with a smile. He makes me feel welcomed. Today I’ve asked Larissa V some questions on what I could do to help me strengthen my back pain and she took some time to show me a few machines and some routines I can add to my work outs. I am very thankful. Probably the best workout I’ve had other than he wonderful Chelsea who was present when I signed up to Fitness World.
    1 person found this review helpful 👍

  • 5/5 Robert G. 2 years ago on Google
    I have been a member of Fitness World and have thoroughly enjoyed the experience. The staff are friendly and welcoming. I have worked with PT David Noda for most of my time there and find him very Professional and supportive of my desire to improve my fitness and correct my physical weaknesses. He has also assisted me in overcoming some recent health issues and incorporated exercises into my routine to assist my recovery. To this I am grateful.
    1 person found this review helpful 👍

  • 5/5 Arian A. 10 months ago on Google
    This Gym is awesome. It's clean, packed with all the gear you need, and the staff? Top-notch! Osvaldo is the real MVP. dude knows his stuff.
    1 person found this review helpful 👍

  • 5/5 Eric L. 10 months ago on Google
    Did personal training with David Noda for a few months and it was great! I saw significant changes with my overall health and strength. David makes it very easy for you to understand the exercises you’re doing and the reasons behind them. He keeps things very professional but also is super easy to talk to about anything. Highly recommend! Thanks David!
    1 person found this review helpful 👍

  • 5/5 fayth n. 9 months ago on Google
    Kiana was wonderful and friendly and provided excellent service. she answered my friend’s questions about membership with a positive smile and professionalism. She really improved my gym experience and I would highly recommend her service
    1 person found this review helpful 👍

  • 5/5 Brett B. 6 months ago on Google
    Osvaldo was great and genuinely really cared about me and my development. He taught me a lot of great fundamentals for calisthenics that I will be using and building off of outside of the gym. I really enjoyed the environment and will definitely come back in the future.
    1 person found this review helpful 👍

  • 3/5 L B. 7 months ago on Google
    3 stars for the gym overall; classes/personal training range from pretty good to great. Equipment can be in short supply, and the space can get pretty cosy fast, so it’s worth going at quieter hours. 5 stars to the customer service rep Osvaldo, he’s always super helpful and friendly :-)
    1 person found this review helpful 👍

  • 2/5 Blazing M. 7 months ago on Google
    This is a great gym with many equipments and is really worth the money. I am very regular at the gym and would very much like to track my stats. The gym has an inbody machine which works although their printer is out of order since 6 months. I had raised it couple of time with the staff and their manager, all they said was they are going to raise a ticket. I would really like this to be fixed, hoping higher management can see my review and respond promptly.
    1 person found this review helpful 👍

  • 5/5 Justin W. 5 months ago on Google
    The man in front usvaldo help me set up walk around and all so made my friend feel better about the gym and he going to help him out. I feel confident that he’s gonna help my friend achieve his goal very +10 out of 10 great attitude
    1 person found this review helpful 👍

  • 5/5 Kristy W. 2 years ago on Google
    I joined Fitness World in August without any specific goals in mind except to just get moving again. Fortunately, Chelsey reached out and setup an assessment appointment with me. She quickly identified my issues with mobility, asked me hard questions about my habits, and we got started. I still train with Chelsey and I look forward to every session I have with her. She is professional, passionate, and is super excited to work with each of her clients. Overall, the gym is comfortable, clean, has covid measures in place and has a decent amount of equipment to get my workout in even during the gym's busier times.
    1 person found this review helpful 👍

  • 5/5 Shanifa H. 2 years ago on Google
    I joined Fitness World in March with a specific purpose of finding a personal trainer who I could connect with. After a two year break from working out in a gym after an accident, I was nervous about how my body had changed. In my past experience, the personal trainers I have dealt with have been pushy and insensitive to my concerns, and made me feel as though I was working for them. While they appeared to "hear" me, it was clear that they checked out the minute I left the club. After a friendly and genuine greeting from the Front Desk (who have always been pleasant and helpful), I was connected with Chelsey, a personal trainer who seemed perfectly matched to help with my mobility concerns. Rather than try to get me signed up for a package within the first meeting, we sat and talked about goals and expectations. I was immediately impressed with how my needs and concerns were heard and implemented into our plan, and the genuine partnership that was formed. It is evident that my success and goals are also hers. This was the connection I had been looking for, and one I am happy to extend. With the recent pandemic, another concern of course, is safety. During my workouts, the managers are walking around to ensure that patrons are wearing their masks, and the machines have been spaced out to accommodate social distancing. Currently, I can say I feel safe with these methods put in place. The professionalism of the staff, quality of relationship and encouragement keep me at this location.
    1 person found this review helpful 👍

  • 5/5 Rebecca 1 year ago on Google
    I have been training with Clara Swan for a few months now and she is the best! She has a positive attitude, kind spirit and makes training fun. She is continuously helping me reach my fitness goals and is always pushing me to do my best to get the most out of my sessions. I am so grateful I have found a personal trainer who truly cares for her clients. I highly recommend Clara if you’re looking for a personal trainer who will go above and beyond!
    1 person found this review helpful 👍

  • 5/5 Farzin F. 1 year ago on Google
    I’ve been working out at this location for almost 6 months now, and tried the other locations as well! One thing that is special about this location is the friendly staff. I have dealt with couple of the staff and they all have been great! Especially, Rojan has been very helpful, nice and always have a smile on her face. That’s the attitude you want to see from someone working at a gym, positive vibe, and that’s the vibe I got from her and other staff as well. Other than that, the gym is clean and it’s not too big and too small, it’s a good size gym.
    1 person found this review helpful 👍

  • 5/5 Alex S. 1 year ago on Google
    I love this gym, I came here over the summer because the school gym was too far. This gym is close, and convenient, has a nice location. Not to mention the people are also very nice and welcoming. I was able to meet Rojan at the front desk who helped me out when I first started working out there. She was kind and energetic, the gym energy I needed :)
    1 person found this review helpful 👍

  • 5/5 Accalia A. 2 years ago on Google
    I haven't been to the gym in a few years, basically since high school. I had a shoulder injury shortly after that really affected my mobility. I decided to get back in the gym after feeling like I really needed to do something to fix my shoulder as well as make me feel confident and strong again. I bought 2 sessions of personal training (they also added a 3rd for free!!!) to work on my form to make sure I'm not further injuring myself and I got Chelsey as my trainer! She walked me through every exercise and put a routine together to strengthen my shoulder as well as cater to my other goals as well. After 3 weeks of training, my pain in my shoulder has cut in half and I feel happier and healthier!! My posture has improved as well! I recommend anyone that is looking for pain-free workouts to book with Chelsey! She's super dope, outgoing and made me feel really comfortable!
    1 person found this review helpful 👍

  • 5/5 Cruz V. 2 years ago on Google
    This gym is superb. The staff are all extremely friendly and are very easy to approach for assistance, and the gym is well cleaned by members and staff with wipes that are always available in every section of the gym. In regards to staff, I was most pleased with Chelsey. She takes the time to get to know members of the gym with tons of TLC to those she trains (my partner trained with her and absolutely loved her) and makes sure everyone is following health protocols including wearing masks properly. If there was a lifting platform and a turf field for sled push that would be an amazing addition to the gym...oh and a trap bar too.
    1 person found this review helpful 👍

  • 5/5 Kelbey B. 2 years ago on Google
    Great gym facility. I signed up for personal training with Ryan and it has been a great experience so far. He makes coming to the gym a fun and rewarding experience. He’s able to set out achievable goals and put a plan in place to help reach them. He’s knowledgeable and patient with any questions or support I need. Would highly recommend working with Ryan.
    1 person found this review helpful 👍

  • 5/5 Ana J. 2 years ago on Google
    I am new to this gym. I signed up for the convenient location and the price. The facility is clean, and the gym pieces of equipment are relatively new. It can be busy depending on the time of the day. I haven't tried the classes yet. I had a complimentary PT session with Chelsey, and she was great! We talked about nutrition, training and meditation. She was attentive and patiently listened to my health goals and mobility issues. She showed me a series of exercises that I should incorporate into my workout routine. After our session, she sent me a follow-up email with the recommendations we discussed. Chelsey is very knowledgeable and did not "push" me to sign up for the PT sessions. If you want to try out the gym, I highly recommend booking a session to discuss your fitness goals with Chelsey!
    1 person found this review helpful 👍

  • 5/5 Jagraj D. 2 years ago on Google
    I’ve trained with Sonya Lagare for 10 months, and I have become a-lot better at regular fitness thanks to her guidance! I used to suffer from knee pain and low energy levels when exercising. After training with Sonya, I have drastically improve my form and lost 7% body fat, built 7 lbs in muscle, and I now don’t have knee pain anymore. She is very kind and helpful during every session, which helped me look forward to every workout.
    1 person found this review helpful 👍

  • 5/5 Ben C. 2 years ago on Google
    I have been a member since 1981 and have been through 2 previous ownerships. I’ve stayed because they consistently provide a great place to train. They have always attracted high quality trainers and staff that make it a fun environment to be in. I had the opportunity recently to be trained by Chelsey who really knows her stuff! I would recommend her to newbies as well as experienced athletes looking to improve their training technique and level of fitness. Keep up the good work!
    1 person found this review helpful 👍

  • 5/5 wonhu c. 2 years ago on Google
    I came to this gym on during one of their promotions and started personal training with Ryan. He's super friendly and is very helpful and knowledgeable. Being a beginner, he helped me learn various exercises and get more comfortable at the gym as well as with nutrition. On top of that the gym is spacious and well-equipped. Staff are always welcoming!
    1 person found this review helpful 👍

  • 5/5 Kelly H. 2 years ago on Google
    A really nice gym. The staff here are super friendly and knowledgeable. I really enjoy working out with a fit crowd here. Super convenient location and more than enough equipment for a great workout.

  • 5/5 Samantha S. 2 years ago on Google
    As much as I enjoy working out on my own I checked out the Dance Fever class with Angela Alvarez, and oh my god is it amazing. She not only gives you a killer workout, but makes it fun! Not to mention the fact that it’s such a positive environment. 10/10 would recommend people checking her out.

  • 5/5 Pouya S. 8 months ago on Google
    Osraldo is a fantastic guy he’s so friendly and asks about my day. The gym itself is a great place compared to other places. Definitely a 5/5

  • 5/5 Sofia C. 2 years ago on Google
    I loved this location. The staff is very friendly and the trainers are very professional. They really care about their clients and also, Chelsey took me through an assessment which was great for me to know how she could help me achieve my goals.

  • 5/5 Jessie S. 8 months ago on Google
    I’ve been a member here at this fitness world for nearly a year and I have absolutely loved it! I started my personal training journey when fitness world had called me and asked if I wanted to use my free trial with a personal trainer. They inquired about what would be most beneficial for me to learn, and what would work with my fitness goal. Told them I was looking to grow legs and glutes and boy did they ever hook me up with the absolute queen of leg and glute workouts. They set me up with Lauryn and I enjoyed it so much I started to frequently book with her. Lauryn was absolutely fantastic, extremely kind, and very accommodating to my busy schedule. I’ve trained with her for about 4 months and learned so much. She went above and beyond what she needed to as a personal trainer and gave me plenty of tips as well when I was having back problems (told me what I could do to help it AND explained in detail the function of the muscle in my back that was hurting and why that was leading to others issues). If you’re looking for someone to motivate you but also be a kind friend in the gym, I’d 110% go with her!

  • 5/5 Gina H. 2 years ago on Google
    I had been a member here when it was Steve Nash - prepandemic and went at least 4x weekly. I just started coming back after 2 years. Since returning to now Fitness World I am so happy that I did. The staff are so engaged,friendly and feel like they really are glad - even grateful that you are there. The front desk team greet you and also say good bye … using my actual name with eye contact. That is huge especially during these difficult times. My daughter felt encouraged to join for the first time after not being sure based on my great experience. I am so happy she did. It is important for physical health and mental health. I feel part of this gym - that is a great feeling . Thanks Lougheed team!

  • 5/5 mark m. 10 months ago on Google
    Love the gym they have all the equipments and machines you would need and very approachable staffs. Go get the gains at Fitness World!

  • 5/5 Shila V. 1 year ago on Google
    Sara is the best personal trainer, I have had many trainers in the past but none of them can compare to her. She was very helpful and patient teaching me new exercises. She has inspired me to be a personal trainer and I highly recommend going to sara!

  • 5/5 Calvin H. 2 years ago on Google
    Been looking for a gym after the restrictions were lifted. Fitness World fit the bill due to its affordable pricing and decent selection of equipment. The gym itself is quite spacious, but can be busy during peak hours. Clean environment and the equipment is in good condition as well. I wasn't looking for a personal trainer when I started, but Aura Ip has been incredibly helpful with jump starting my training. His patience, knowledge, and enthusiasm at the gym has been a motivating factor in me returning to the gym. Would definitely recommend this gym to any one who is in the area.

  • 5/5 Jana V. 2 years ago on Google
    Amazing facility! Signed up for a trainer and David is just amazing! He walked me through about expectations and planning to get into a good shape and be active. He’ll set achievable goals and helps me get there. He’s very friendly and easy to talk to! He will push you to finish workouts with him and all the sweats and soreness are worth it! Always looking forward for next session with him!

  • 5/5 Kiana M. 1 year ago on Google
    Sonya is a great organized trainer with a good understanding of physiology which is of course important to prevent and recover from injuries! I started with the goal of losing weight. I kept adding to that: having a stronger upper body, run a half marathon and make my muscles stronger to get over a knee injury. Every time I talk to her about a new goal, she modifies my program accordingly based on my priorities. She also keeps track of my nutrition and even sends me exciting recipes on the weeks that I'm not as motivated. I was able to do a proper push-up one month into my program with her and I ran my first half marathon after six months.

  • 5/5 afshin s. 1 year ago on Google
    I had my best experience of personal training with Mitch. He is so professional, knowledgeable and patient. I was surprised by the kind of workouts he gave me, they opened my eyes to another dimension. Keep up the great work Mitch. Thank you!

  • 5/5 Selena J. 1 year ago on Google
    I love how friendly and supportive the staff are here, they also seem to have renovated to make it look a bit more modern. I love the feel of this gym and it's affordable. I would recommend.


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