I go to FitnessWorld at Kingsway location. I had 3 incidents where a trademill broke during the workout session. First one, the belt came off and I saved myself from falling off. In second situation, trademill got heated up and stopped instantly. Third time, the trademill started shaking like anything. I reported all the 3 incidents to Gym staff. They did not bother to get that fixed nor were compassionate towards it. I asked them to talk to Manager and they won't share the manager's number (understandable) and therefore requested them for a callback from the manager. Unfortunately haven't received any correspondence from any staff of the Gym. The gym staff is not at all professional and do not care what there customers go through. They don't even get the equipments serviced. In last 3 months in gym, I have seen atleast 6-7 equipments getting broke and till now none of them is fixed.

Emilio Caray is an amazing coach! I use the word coach intentionally because he is far more than a personal trainer. I have been training with him for over 2 months now with the goal of feeling better in my body every day and I feel more motivated than ever. He perfectly knew how to adapt to my level as a beginner. He put together a personalized and comprehensive workout and nutritional plan for my unique goals and has inspired me to stay disciplined and accountable by making the sessions fun and empowering me to surpass myself week after week. Emilio is knowledgeable, has the required technical training experience and is overall a great human being! I loved that he never lost sight of my vision and goals, and that he is always accessible for quick question or motivational boost. I highly recommend him. Do not hesitate to contact him, he will put his professionalism and good humour at the service of your goals!

To CYRIL I appreciate the amount of time you’ve spent meeting with me at the gym. This type of exercising is all new to me. Thank you for answering all of my questions and demonstrating all of the moves for me. My body is already starting to feel stronger for the since day one until now,..I highly recommend him as best trainer..🤗

I recently joined this gym and it's been an outstanding experience. The manager is a gem. His excellent communication skills ensure that every member feels valued and heard. He genuinely cares about the facility and its clients, always striving to maintain a clean and well-equipped environment. I highly recommend this gym for its top-notch service and dedicated management.

It has been a great experience training with Fernando. He is an awesome trainer that pushes you to achieve your best. The gym is well equipped and the price is fair. The staff has been very nice accommodating my service dog during workouts.

Caroline Kiddie is an amazing trainer who taught me the correct way to build my body after a chronic injury. It's because of her that now I am able to workout with confidence. I suffered from health issues for a long time that required physiotherapy. When I was given the green light from my physiotherapist to workout, I was scared. I hadn't been to the gym in so long and I was very intimidated by the entire prospect. I didn't want to hurt myself again and found myself avoiding the gym. When I communicated this information to Caroline, she created a custom tailored workout plan that would avoid certain movement patterns. We built up from the very basics and focused on lower weight but high volume movements emphasizing technique. A year passed by and I found myself with a completely transformed body. I felt confidence in myself, my technique and my desire to workout. I want to thank Caroline because she is an excellent trainer. The workout philosophy and knowledge I gained from her will be something I will carry with myself for the rest of my life. Thank you so much Caroline, John Kim, CPA

The best gym in town. The manager is the biggest reason we decided to join this gym. His professionalism and openness towards new members is really something to admire. The machines are as good as new. The new section in the gym helps a lot regarding the amount of people that come to the gym.

Emilio is an excellent personal trainer and helped me learn how to dial in my fitness starting from 0. I've been training with him for the last 6 months and have made notable gains that have surprised me. he's extremely knowledgeable, helpful, and is a down-to-earth guy to top it off. have had a great experience going here in general largely because of him.

I was initially skeptical after hearing the negative feedback, but I decided to give it a shot and see what it was all about. I was greeted by friendly staff who were genuinely interested in helping me achieve my fitness goals. They took the time to understand my needs and provided valuable advice without pushing me into any unnecessary commitments. It was evident that they genuinely cared about creating a positive and inclusive environment for all members. The equipment at this gym is also really good, with a ton of options. The cleanliness of the gym was commendable too, and I appreciated the staff's efforts in maintaining a hygienic space. One incident that really stood out to me was when I encountered a small issue with one of the machines. I approached a staff member and they walked with me to the machine right away and then told the maintenance team. I think what sets this gym apart from other places I’ve been is really the positive and motivating atmosphere. The members here are friendly and supportive, creating a sense of community that is often lacking in other gyms. The trainers are approachable and always willing to offer guidance, making sure that you get the most out of your workout routine. To sum it up, despite the negative feedback, my personal experience has been nothing but positive. I encourage anyone who might have been skeptical like I was to give it a chance. You might just be pleasantly surprised, just like I was! Overall, I highly recommend Fitness World Kingsway to anyone looking for a gym that offers quality equipment, helpful staff, and a welcoming atmosphere.

I highly recommend Tina, one of the trainers at this location. She is very passionate and knowledgeable about her art. Even after training for over a decade, I was still able to pick up a few nuggets from only an hour with her.

This Gym and its employees left a great impression on me. The facility was immaculate and equipped with state-of-the-art machines. The staff is friendly, knowledgeable, and eager to help with workout routines and nutrition. I appreciate the positive and supportive atmosphere that the gym provided, creating a sense of community among members. The trainers are highly qualified and created personalized plans tailored to my needs. Overall, I would highly recommend Fitness World to anyone looking for a great fitness facility with a top-notch staff.

Great gym with amazing trainers and manager. Dan was my personal trainer and he taught many things about strength training. He was very knowledgeable and would give us tips between the sets to improve our form. Nevertheless, he would also motivate to push further which is an important aspect of being a personal trainer. Always had a fun session with Dan.

Love this gym. I had first experience of personal training with Parinaa here and it’s the best choice I made this year. She has such a nice vibe to ease my anxiety at the gym and taught me many things in details. She’s not only trains me but also motivates me with great positivity. That changed me a lot and very grateful for that. Love herrrr!!!

Parina is one of the best trainers I have ever encountered. She not only trains me but also motivates me. I started seeing changes within a month. I feel tighter, stronger, and more confident now. Her techniques amaze me. She is one of the best trainers in town!!❤️❤️

Andrea and the rest of the staff are amazing and very welcoming at this location. I have signed up for numerous gym memberships (elsewhere) in the past, however, I had always struggled to reach my fitness goals as I had no clue about what I was doing at the gym. However, under Andrea's guidance, I had not only been able to progress rapidly but feel more confident in a short span of time. She is extremely knowledgable about fitness and diet so she is an amazing person to reach out to for any fitness inquiries. It has been amazing experience training with her!

I love my gym! This place is very versatile and can accommodate person with any level of fitness. Has area designated just for women and large bright space for fitness classes. That was important for me. Two large sections with weights and space for stretching. Very clean, great working hours and helpful friendly stuff. Definitely would RECOMMEND for a friend.

I just read through some of these comments and feel like an unbiased review needs to be made. Yes, it’s an old building. Yes, there’s some old equipment. Yes, some members don’t put their weights away. Yes, bathroom in womens area is permanently out of order. Yes, parking can be difficult during the peak hours after work. But, they did just open up a brand new section with like 10 squat racks. There’s a bunch of new equipment that’s been added. There’s another bathroom 20feet away from the womans area that works perfectly fine. The showers work. The ventilation is way better than it used to be. The staff here is maybe the highlight, one of the nicest I’ve ever seen and a ton of fun to banter with. The manager is always talking to members. If you just wait 5minutes for parking a stall opens up too. I think people need to have a little perspective in life and be a little less negative. It’s the cheapest membership price in the entire city but they’re expecting to be pampered like Equinox. That’s my two cents.

This review is not related to this facility services but the pricing policies of Fitness World. There will always be a catch and a hidden charge, which they don't tell you, when you upgrade/degrade your membership or put your membership on hold. So please keep an eye on your card statement when you make any kind of membership changes with them.

Very unfair gym. You have to pay the membership fee for one month, even you cancel your membership. And, they will never tell you this when you will cancel. When I spoke with a person over phone, do you think it's fair to charge the fee even if someone is not using, he said it's company policy. He said that he feels it's not fair but he can't do anything. I asked, can I talk to the person who can do somethink, he said that he is the General Manager but he does not has authority. When I asked who has the authority, he said that no one has.

I met my personal fitness trainer Emilio here, deserves all the praise in the world for his dedication, knowledge, and unwavering commitment to helping you achieve your fitness goals. With his guidance and expertise, you've made significant progress in your journey towards a healthier and happier life. Emilio has been your motivator, your coach, and your friend, always pushing you to go beyond your limits and achieve your full potential. From the very beginning, Emilio has been there for you every step of the way. He took the time to understand your goals and designed a customized fitness program that suited your needs and abilities. He has been your constant source of inspiration, always encouraging you to stay on track and never give up. With his support, you have been able to overcome challenges and obstacles that once seemed insurmountable. Emilio's extensive knowledge and experience in the fitness industry have been instrumental in your success. He has helped you develop the right technique and form for every exercise, minimizing the risk of injury and maximizing the effectiveness of your workouts. He has also shared his wealth of knowledge on nutrition, helping you make healthy food choices that support your fitness goals. Emilio is not just a personal trainer but a life coach who has made a tremendous impact on your life. He has helped you develop a positive mindset, teaching you to believe in yourself and your abilities. He has been your role model, leading by example with his own healthy lifestyle choices. Emilio is more than just a personal trainer. He is a friend, a mentor, and a guide who has helped you become the best version of yourself. Your success is a testament to his dedication and expertise, and you are grateful for everything he has done for you.

I want to say thank you to this wonderful, convenient and affordable gym. Especially, I would like to thank my personal trainer - Kathryn (Kat) L.. She in very intuitive to individual needs and has tones of experience and knowledge in fitness and nutrition. I was new to fitness and Kat helped me to build (injury free) great stamina in short time. THANK YOU :)

Had a pleasant experience here! Danila, the boy at the front desk was very accommodating to my questions and had all the answers I needed, the space was clean and had a broad array of equipment. As a beginner this gym was a very welcoming space to try out

The membership fee is affordable comparing to other gyms. They provide a women-only training area which attracts to me. All the staff in the gym are friendly. Special thanks to my personal trainer Hailey! She is an inspiring, knowledgeable, and fun trainer. Hailey is good at explaining the instruction to help me easily to understand and make the training process interesting. She monitors our lifestyle, nutrition, and progress closely to adjust our program accordingly. Not only she is training our physical work out but also enhancing our mental health. I’ve been training with her for over three months, and she encourage me to believe in myself and build up my confidence. if you have any questions, she will respond you quickly even not in the work hours and she will give you more feedback above your expectations. You always can trust her! And the most thrilling thing to me is now I enjoy my workout and it become one of my favorite exercises.

Great gym with friendly staff. Sarah did an amazing job of explaining the membership and touring me around the facility. She was also very professional and extremely patient with my questions. They do a good job of keeping the gym clean. Don’t hesitate to come by and give this gym a try and definitely ask Sarah for the help

Offers a good variety of equipment, machines, and squat racks / benches. Usually better to go during lunch or weekend mornings. After 5pm the gym is too busy and makes it difficult to work out efficiently. Staff are overall pleasant and helpful. Would prefer that they upgraded more of the equipment and facility itself as they are quite dated. Overall a relatively clean facility.

I love hitting up Fitness World for my morning workout! The Staff are friendly and fun, and the trainers are tops. I was fortunate enough to train with Matt for about a year and he developed a killer workout plan that I am still crushing to this day. The people are always courteous and there is a welcoming vibe regardless of your fitness level. I really feel the positive impact this place has had on my life.

I've been coming to Fitness World for a little over 2 months now! I wanted to start working out and become fit for a long time, but had issues committing and also: gym anxiety. TL;DR: Fantastic gym, even greater personal trainers! I decided to get a personal trainer to hold myself accountable. Hailey K. is a fantastic PT: she not only helps me with my workouts, but also guides my nutrition. She encourages me to push myself harder, and accommodates and understands my body's limits. Furthermore, she's available to answer my questions outside of PT hours via text message, which is incredible! I really appreciate her hard work, and her fun, positive energy. I've made progress in both my strength and my confidence by leaps and bounds since I started training with her (and committing to the gym!). As for the gym itself, it's well-maintained and the staff are all very friendly. I've never had any issues with the equipment. I was also able to reach out to the staff for help on some of the machines. This gym is at a great location, with a supplement store right next door. It's a walk away from both the mall, and transit (bus+train).