1/5 Kledio 1 year ago on Google
I
cant
say
anything
about
the
comfort
or
the
hotel
experience
because
I
never
got
a
chance
to
stay
here,
however
I
can
speak
about
the
customer
service.
If
I
were
to
sum
it
up
in
two
words
its
unsympathetic
and
heartless.
The
staff
and
management
do
not
care
about
the
customer
or
their
circumstances
and
will
say
anything
to
not
give
a
refund.
My
fiancé
and
I
had
not
traveled
internationally
in
over
5
years
and
this
would
have
been
our
first
trip
together.
We
were
denied
boarding
at
the
airport
because
my
fiancé’s
passport
did
not
meet
Switzerland’s
3
month
validity
rule
for
passport
expiration.
Her
passport
would
expire
in
September
and
we
were
traveling
June
27
-
July
5th.
We
were
not
aware
of
this
rule
as
we
haven’t
really
done
much
international
travel,
although
I
admit
we
could
have
done
more
research.
So
you
can
imagine
how
devastated
and
upset
we
were
to
find
this
out
at
the
airport,
all
packed
and
ready
for
our
trip.
We
had
to
turn
back
and
there
was
no
way
for
us
to
get
an
expedited
passport
in
less
than
a
day
due
to
all
the
wait
times
brought
about
by
COVID.
We
booked
this
hotel
at
a
non-refundable
rate,
however
I
don’t
think
it
matters
because
even
if
we
had
booked
a
refundable
rate
we
would
have
missed
the
cutoff
time
to
request
a
refund
as
we
would
be
staying
here
the
day
after
our
flight.
We
explained
the
circumstances
to
the
hotel
staff
and
management
and
pleaded
for
an
exemption
to
get
a
refund,
however
we
were
shut
down
and
refused
a
refund
after
multiple
attempts.
The
hotel
staff
kept
deflecting
and
insisting
that
I
must
contact
the
travel
agency
I
booked
with
which
was
Priceline.
I
had
already
reached
out
to
Priceline
multiple
times
and
they
would
not
approve
a
refund
unless
the
hotel
approved
a
refund.
Priceline
suggested
I
could
try
and
reason
with
the
hotel
which
is
why
I
contacted
them
directly.
However,
there
was
no
reasoning
with
the
hotel
staff.
We
had
back
and
forth
communication
over
email
and
they
didn’t
consider
me
their
customer,
they
considered
Priceline
the
customer
and
did
not
want
do
deal
with
me.
I
even
asked
if
a
partial
refund
was
possible
but
still
got
denied.
This
just
shows
that
they
value
a
measly
$900
over
any
circumstance
the
customer
might
be
experiencing.
I
would
stay
clear
of
this
hotel
and
don’t
count
on
any
refundable
rates
to
help
either
because
if
the
timeframe
for
a
refund
passed,
they
will
not
give
a
refund.