1/5 Sajana K. 3 months ago on Google • 1 review New
During
my
transit
in
Cairo,
Egypt,
en
route
to
Toronto,
I
encountered
a
disheartening
experience
with
the
help
desk.
Despite
having
pre-booked
a
wheelchair
service,
clearly
indicated
on
my
boarding
pass,
obtaining
assistance
proved
challenging.
Frustratingly,
various
staff
members
were
unhelpful,
and
my
requests
for
assistance
were
met
with
arrogance.
Despite
having
paid
$20
for
a
wheelchair
service,
the
lack
of
proper
information
and
empathy
from
the
staff
was
disconcerting.
Struggling
with
a
small
child,
luggage,
and
severe
back
pain,
I
sought
assistance
without
success.
It
took
the
intervention
of
a
compassionate
fellow
passenger
bound
for
the
USA,
who
persistently
inquired
on
my
behalf,
to
finally
secure
the
wheelchair
service
I
had
paid
for.
This
experience,
marked
by
a
lack
of
humanity
and
poor
customer
service,
leaves
me
unable
to
recommend
the
service
provided
at
Cairo's
airport.
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