Al Watany Eye Hospital - Hegaz Branch image

Al Watany Eye Hospital - Hegaz Branch

Eye care center Private hospital Ophthalmology clinic

😠 On November 18th 2021 I had a Cataract operation on my right eye by DR. Army Riad and since then I am suffering Second day from the operation I started to see a black crescent at the corner of my eye disturbing my sight I asked Dr Ramy His reply was that this is the edge of the lens and it will tak... People often mention hospital, surgery, Riad, Ramy, doctors, service, recommend, staff, time, experience,


Address

٢١١, El Hegaz St, Al Matar, El Nozha, Cairo Governorate, Egypt

Rating on Google Maps

4.20 (387 reviews)

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Working Hours

  • Tuesday: 10 am to 10 pm
  • Wednesday: 10 am to 10 pm
  • Thursday: 10 am to 10 pm
  • Friday: 10 am to 10 pm
  • Saturday: 10 am to 10 pm
  • Sunday: 10 am to 10 pm
  • Monday: 10 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: hospital (39) surgery (24) Riad (23) Ramy (20) doctors (15) service (14) recommend (13) staff (12) time (11) experience (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Hoda N. 1 year ago on Google
    On November 18th 2021 I had a Cataract operation on my right eye by DR. Army Riad and since then I am suffering Second day from the operation I started to see a black crescent at the corner of my eye disturbing my sight I asked Dr Ramy His reply was that this is the edge of the lens and it will take some time for my brain to understand it Two days later this crescent start moving with my eye When I asked Dr. Ramy his answer was shocking “ I do not fix the lens with mastic “ Very professional indeed Very rude indeed Adding that this could last for up to 2 months. Now and after 3 months I still suffer from this crescent disturbing I am hereby warning others from this so called doctor and I am ready to answer any question on the matter if this concerns the hospital management or the syndicated
    14 people found this review helpful 👍

  • 5/5 David A. 6 months ago on Google • 7 reviews
    Dr. Rami Riad is an exceptional doctor who performed my LASIK surgery with utmost professionalism and care. From the initial consultation to the post-operative follow-ups, Dr. Riad demonstrated extensive knowledge and expertise in the field. He took the time to thoroughly explain the procedure, addressing all my concerns and ensuring I felt comfortable throughout the process. His calm and reassuring demeanor helped alleviate any anxiety I had about the surgery. He skillfully performed the procedure, and I felt completely at ease knowing I was in capable hands. The results of the LASIK surgery have exceeded my expectations. My vision has significantly improved, and I am grateful to Dr. Riad for his expertise and the positive impact he has had on my life. I highly recommend Dr. Rami Riad for anyone considering LASIK surgery, as his professionalism, knowledge, and exceptional patient care make him an outstanding choice.

  • 5/5 Tamer S. 5 months ago on Google • 6 reviews
    I recently had a fantastic experience at Al Watany Eye Hospital, and I felt compelled to share my gratitude. The professionalism and patient management system in place truly set this establishment apart. A special shout-out to Dr. Ramy Riad for his exceptional professionalism. Dr. Riad's expertise and dedication to patient care made my visit both comfortable and informative. It's evident that the entire team at Al Watany Eye Hospital is committed to providing top-notch service. I highly recommend Al Watany Eye Hospital for anyone seeking quality eye care. Thank you for your outstanding service and for making my experience a positive one!

  • 1/5 suzy l. 3 years ago on Google
    My appointment was at 5 pm.. i attended on time, but for almost two hours i waited and the dr even didn't arrive.. Very bad experience that i won't advise anyone to go there
    5 people found this review helpful 👍

  • 5/5 راشد �. 4 years ago on Google
    (Translated by Google) One of the best hospitals specialized in the field of ophthalmology professional medical staff and superior medical care and the presence of senior specialists and suitable prices for all categories where the operation of my mother-in-law was successful and thank God was very low vision was able to see clearly the hospital is very clean and keep up with the great development witnessed in the field of medicine Eyes in the world (Original) من افضل المستشفيات المتخصصة في مجال طب العيون طاقم طبي محترف ورعاية طبية فائقة وموجود به كبار الاختصاصيين واسعار مناسبة لجميع الفئات عملت فيه عملية لحماتي كانت ناجحة والحمد لله كانت نسبة الرؤية ضعيفة جدا استطاعت أن تري بشكل واضح المستشفي نظيف جدا ومواكب التطور الكبير الذي يشهده مجال طب العيون في العالم
    5 people found this review helpful 👍

  • 5/5 Bassam E. 4 years ago on Google
    (Translated by Google) At the highest level of performance .. Al-Hijaz Street branch though I am gone Nearly midnight in a very urgent situation .. the phone answered along with a very adequate explanation .. The reception and the doctor Wajih had been with me for a long time and explained my case in detail, calm and reassurance ... Hijaz branch More than excellent .. cleanliness and calm and managed their tools..Thank you Bassam Chandler (Original) على أعلى مستوى من الأداء.. فرع شارع الحجاز رغم ذهابي قرابة منتصف الليل فى حالة طارئة جدا..التليفون رد على طول و بشرح وافى جدا .. الاستقبال و الدكتور وجية قعد معايا مدة طويلة و شرح حالتى باستفاضة و هدوء و طمئنة...فرع الحجاز اكثر من ممتاز ..نظافة و هدوء و تمكن من ادواتهم..شكرا بسام الشماع
    4 people found this review helpful 👍

  • 5/5 Amir B. 3 months ago on Google • 3 reviews New
    I had a great experience here at the hospital starting with miss Rasha as she was with me every step of the way. Upon arriving at the hospital, she was waiting for me in the lobby and helped me through each step of the process (initial check up on eyes to see if I’m elegible for the femto lasik, billing, procedure, and follow up the next day.) Dr. Ramy was explaining the steps of the surgery before and during the operation. Great talent and even greater personalities and humor.
    1 person found this review helpful 👍

  • 5/5 Emad W. 5 years ago on Google
    (Translated by Google) دقه .. كيفيه احترافيه .. System .. Literature .. Promotions Switzerland level (Original) دقه .. كفاءه احترافيه ..نظام .. ادب .. رقي مستوي سويسرا
    3 people found this review helpful 👍

  • 5/5 bassam M. 5 years ago on Google
    (Translated by Google) Good service and well paid (Original) خدمة جيدة واداء مرتب
    3 people found this review helpful 👍

  • 5/5 Mary A. 3 months ago on Google • 3 reviews New
    Dr. Ramy Riad Fikry is one of the most respectable and professional doctors i’ve ever met. I did femto Lasik surgery with him, went over all the details before and after, surgery took less than 10 minutes total. Everything went smoothly, with extremely friendly staff who reassured everything throughout the process. Quick response overall, I see clearly with no complications, the day after surgery and had check up the day after. One of the best experiences I have ever had was with him, highly recommend.

  • 5/5 علي �. 6 years ago on Google
    (Translated by Google) The truth is very excellent (Original) ممتازين جدا الحقيقه
    2 people found this review helpful 👍

  • 1/5 mostafa k. 5 years ago on Google
    (Translated by Google) Lack of interest, and the feeling that they are doing you with pure disinterest, and you also feel that she is being discussed as much as the first (Original) عدم الاهتمام وبحس انهم بيعملوك بعدم اهتمام خالص وكمان تحس ان مبقاش عليها اقبال زي الاول
    2 people found this review helpful 👍

  • 5/5 Nancy K. 2 years ago on Google
    Highly recommend the hospital. They are very busy yet very helpful and organized. The staff are friendly and want to do the best they can. I didnt feel under pressure when i went for an eye operation, everything went so smooth.
    2 people found this review helpful 👍

  • 5/5 Ihab A. 4 years ago on Google
    (Translated by Google) A respectable hospital The patient can trust him And the potential of high level organs, staff and doctors Thank you for your outstanding performance (Original) مستشفي محترم يمكن للمريض الثقة فيه وإمكانيات أجهزة وعاملين واطباء مستوي مرتفع شكرا لاداءكم المتميز
    2 people found this review helpful 👍

  • 5/5 Koko S. 4 years ago on Google
    (Translated by Google) The National Eye Hospital is a clean and respectable hospital where doctors are respected and clean. The hospital is located on Hejaz Street and the hospital is at the bridge of four and a half. There is another hospital, a national hospital for clean eyes, the people are respected, doctors are doctors, Dr. Dr. Nader Fathi is a consultant. Doctor Doctor and Doctor Fayed Weife (Original) مستشفى وطني للعيون مستشفى نظيفه و محترمه و فيها اساسا دكاتره محترمين و نظافه المكان المستشفى اللي في شارع الحجاز والمستشفى اللي عند كوبري اربعه ونصف يوجد مستشفى اخرى مستشفى وطني للعيون نظيفه والناس اللي فيها محترمين و دكاتره سادسه و استشاري دكتور كذا دكتور والاستاذ الدكتور نادر فتحي لا دكتور محترم و دكتور فييد يفه
    2 people found this review helpful 👍

  • 1/5 تاسوني �. 4 years ago on Google
    (Translated by Google) My mother revealed when Dr. Therese Kamal very arrogant and humiliated the patient to the extent that she came out of her crying I wish the hospital take into account our Lord in the doctors who are working in it frankly Dr failed and arrogant (Original) والدتي كشفت عند دكتورة تريز كمال متكبرة جدا وبتهين المريض لدرجة انها خرجت من عندها تبكي ياريت المستشفى تراعي ربنا ف الدكاترة اللي شغالين فيها بصراحة دكتورة فاشلة ومتكبرة
    2 people found this review helpful 👍

  • 1/5 Mohamed E. 4 years ago on Google
    (Translated by Google) A failed experiment ... and a failed failed integrated system From 2 to 6 o'clock, awaiting disclosure ... Damn that place (Original) تجربة فاشلة .. ومنظومة فاشلة متكاملة الفشل من الساعة ٢ الي ٦ بانتظار الكشف .. تبا لذلك المكان
    2 people found this review helpful 👍

  • 5/5 Manal H. 4 years ago on Google
    (Translated by Google) Very excellent hospital (Original) مستشفي ممتازه جدا
    2 people found this review helpful 👍

  • 5/5 Romany N. 4 years ago on Google
    (Translated by Google) The most wonderful and interesting hospital of the heart (Original) مستشفي أكثر من رائع و اهتمام من القلب
    1 person found this review helpful 👍

  • 5/5 Ahmed E. 5 years ago on Google
    (Translated by Google) A huge medical specialist specializing only in eyes (Original) صرح طبي هائل متخصص فيما يختص بالعيون فقط
    1 person found this review helpful 👍

  • 4/5 Sameh A. 7 years ago on Google
    A great Hospital and very well organized, the only thing is you will wait approx. 2 hours for the Dr. to see you...many of the doctors will have you wait and will come late.
    1 person found this review helpful 👍

  • 5/5 Mazen R. 5 years ago on Google
    (Translated by Google) A respected and organized place Shaleen here is in need of what happened Respect and literature And the most important advantage they have or they deal with the elderly Championship Bal and literature (Original) مكان محترم و منظم اللي شالين هنا حاجة كدة ما حصلتش الاحترام و الأدب و اهم ميزة عندهم ام بالهم بيتعاملوا مع كبار السن بطولة بال و أدب
    1 person found this review helpful 👍

  • 5/5 Bassem L. 1 year ago on Google
    I recently had Femto LASIK surgery with Dr. Ramy Riad and I cannot recommend him highly enough. Dr. Riad and his team were incredibly professional and made me feel at ease throughout the entire process. During the surgery, Dr. Riad was clear and patient, taking the time to explain everything he was doing and answer any questions I had. The surgery itself was smooth and efficient. In addition, the post-operative checkups were quick and easy - I didn't have to wait long at all. Overall, I had a fantastic experience and would highly recommend Dr. Ramy Riad to anyone considering LASIK surgery
    1 person found this review helpful 👍

  • 1/5 Maria A. 5 years ago on Google
    I had an apointment at noon to do a Bilateral Orbital Ultrasound. After going through with the ultrasound and waiting for the result, the doctor inform me that the machine they have is not good & to go to their other branch to Dr Mona. So I drive to the other branch, takes me 45 min driving. Meet with Dr Mona who inform me that she is not able to do that test, she does not know how although they called her on her mobile & asked before I go. It is 2 pm, the hospital stuff ask me to wait for another doctor at 4 pm ...now it is 5:30 pm and the doctor still did not show up so I left ...worse service ever.
    1 person found this review helpful 👍

  • 5/5 Zacharia Fakhoury R. 2 years ago on Google
    This place (The hospital) is highly equipped - not technically only, but also manpower. The staff is very professional, warm & caring . I highly recommend this place to any one who is seeking eye treatment regardless of age & gender.
    1 person found this review helpful 👍

  • 5/5 Sameh S. 1 year ago on Google
    This is an amazing hospital. Very clean and well organized. They use a really great computer system which makes it really connected and organized. Dr. Ramy Riad specifically was amazing as well and his secretary Rasha really helped us a lot. Would definitely recommend!
    1 person found this review helpful 👍

  • 4/5 Neven E. 1 year ago on Google
    it's one of good eye healthcare in Egypt have a lot of expert.but there problem in reservation and time to get you doctor they need more organize and disciplined.
    1 person found this review helpful 👍

  • 1/5 Muhammad Q. 3 years ago on Google
    Worst admission procedures ever... the most incompetent healthcare facility ever been into
    1 person found this review helpful 👍

  • 5/5 mostafa m. 6 years ago on Google
    (Translated by Google) Greetings in the name of Abu Shekou, respected people with lead (Original) التحية باسم ابو شيكو الناس المحترمه بذيادة
    1 person found this review helpful 👍

  • 5/5 ASHRAF I. 1 year ago on Google
    I am very satisfied with the results and the great service and professional treatment and doctor Ramy Ryad and his assistant Rasha more than excellent
    1 person found this review helpful 👍

  • 5/5 tamer s. 4 years ago on Google
    (Translated by Google) A respectable hospital and excellent doctors (Original) مستشفى محترمه واطباء ممتازون
    1 person found this review helpful 👍

  • 5/5 حافى فى زمن الجزم �. 3 years ago on Google
    (Translated by Google) Special thanks to Prof. Hazem Rashid. A cataract operation and a human-grade lens implantation were performed (Original) شكر خاص ل ا.د حازم راشد تم عملية مياه بيضاء وزرع عدسة دكتور بدرجة انسان
    1 person found this review helpful 👍

  • 5/5 Sharifa H. 1 year ago on Google
    WEH is an amazing hospital. As somebody who has worked in hospitals abroad, my standards were extremely high and WEH has exceed all of my expectations. First, the hospital is extremely clean and well organized. Their procedures are seamless and make your patient experience very stress free.The hospital does an amazing job being efficient and modern while still maintaining a warm and cozy atmosphere. The entire staff is welcoming and hard working. Everybody I came in contact with was always willing to help and answer questions, regardless of how busy they were. On the day of my LASIK procedure, I was extremely nervous and the staff put in an extra effort to comfort me. The entire process was seamless and flowed very well. The real gem of WEH is Dr. Ramy Riad. Dr. Ramy's bedside manner is one I truly appreciate. From my initial consultation, Dr. Ramy thoroughly explained the procedure and answered all of my questions. On the day of my procedure, Dr. Ramy put in an extra effort to make sure I was comfortable and made sure I was aware of every single step. He was able to calm my nervous completely and continued to ensure my wellbeing during my follow up appointments. There are not many doctors like Dr. Ramy and I am very grateful to have been under his care. I truly trust him with my life.
    1 person found this review helpful 👍

  • 1/5 Hany S. 3 years ago on Google
    Very disrespectful attitude.. There is no commitment in the appointments.. besides, objections are not allowed

  • 5/5 Rania K. 2 years ago on Google
    We just wanted to say Thank You Prof. Dr Ramy Riad Fikry for being such a caring doctor...Your efficiency, helpfulness, kindness are much appreciated. My mom had cataract surgery on both eyes at WEH. Her eye sight is great. The staff is amazing, helpful and professional. My experience was all around perfect.! My special thanks go to Ms Rasha and Mr Wagdy. Thanks again!

  • 5/5 Ashraqat E. 1 year ago on Google
    Excellent nurses and respectful staff. Amazing doctors and care.

  • 5/5 Raffy W. 10 months ago on Google
    I had a surgery for my mum 2 weeks ago with Doctor Ramy Riad Fekry he is very professional and finished the surgery in almost no time , he was very Fast and efficient, i highly recommend him and i thank him so much , and the hospital team were very friendly and professional .

  • 5/5 Nahed F. 10 months ago on Google
    I would like to commend the AlWatanyEyeHospital for its professionalism. I am also very grateful to Dr Rami Riad & his team including MsRasha. I have gotten excellent service during my visits and surgery. Well done and I will recommend you to all my family & friends. Thank you

  • 4/5 Michael M. 3 years ago on Google
    Best place to get your eyes checked and do Lasik eye operations. Sometimes this branch is crowded with patients. If you don't like waiting for a long time maybe you should check their other branch in Thawra st.

  • 5/5 Peter A. 10 months ago on Google
    Dr. Rami Riad and his assistant, Mrs. Rasha, at AlWatany Eye Hospital, provided exceptional care and professionalism during my LASIK surgery. Dr. Rami's expertise and clear communication put me at ease throughout the entire process. The surgery was swift and flawless, resulting in improved vision. Mrs. Rasha's assistance and dedication were invaluable. The hospital maintained a clean and welcoming environment, and the entire staff demonstrated competence and commitment to patient care. I highly recommend Dr. Rami Riad and his team for their exceptional service and expertise in eye care.

  • 5/5 Caroline A. 10 months ago on Google
    Myself and my husband recently got LASIK surgery done by Dr. Ramy Riad at Al Watany Eye Hospital. Coming from the United States, we cannot express our amazement with his professionalism and excellence. He created a very comforting & smooth procedure with all the instructions he gave during the surgery. We highly recommend working with him at all times. We’re also very appreciative of Dr Michael Medhat’s efforts in allowing a very smooth preparation for the surgery and the follow-ups after it. Amazing experience overall with all the staff we worked with in this hospital.

  • 4/5 Tamer H. 9 months ago on Google
    The hospital is well-equipped, the main issue is with the Admin staff, they need to be more costumer friendly and more helpful. They told us to come at 3:30 and the treating physician is coming 4-4:15, no patients rights ……..!!!!!!! Dr Rania is amazing, but again one lady at the reception was calling me “BABA” I think they need more costumer service skills Most the female admin are not into costumer service Males are much better Thanks

  • 5/5 John F. 1 year ago on Google
    More accurate and qualified Special thanks

  • 5/5 Sher L. 1 year ago on Google
    I am very proud that Egypt have such a specialized clinic. In addition, I feel very grateful for Dr. Ramy Riad for his attention & successful operation he did to me. Best wishes for the whole team. Sherif Nasralla

  • 5/5 Shicko S. 6 years ago on Google
    (Translated by Google) A very respectable hospital (Original) مستشفي محترمه جدا

  • 1/5 Mary H. 3 years ago on Google
    You have to wait a very long time .. no respect to the patients’ time A very disrespectful team of work.. Awful place and awful attitude

  • 4/5 Amir r. 4 years ago on Google
    good & clean eye hospital

  • 5/5 miera e. 4 years ago on Google
    Clean and organised.

  • 5/5 Ola E. 7 years ago on Google
    Perfect hospital & doctors, specially Dr. Maged Maher Salib

  • 5/5 khaled a. 7 years ago on Google
    Professional eye hospital, lasik operations are carried out professionally and without complications

  • 1/5 Ehab A. 3 years ago on Google
    (Translated by Google) The worst hospital in the world I entered the hospital looking and went out to wear glasses, and now I want to have his corneas grafted because of Dr. Abdullah Hassouneh. Our Lord is great. (Original) اسواء مستشفى فى العالم دخلت المستشفى بشوف وطلعت لبس نظاره وعايز دلوقتى ترقيع قرنيه بسب الدكتور عبدالله حسونه ربنا كبير

  • 1/5 Alaa K. 3 years ago on Google
    (Translated by Google) Insignificant and weak management (Original) مقصرين و الاداره ضعيفه

  • 1/5 karim a. 3 years ago on Google
    (Translated by Google) Beware of interacting with them The radiologist refused to do the rumor for Baba And offended my son, and the place of a monster to be honest (Original) احذر من التعامل معاهم دكتورة الاشعة رفضت تعمل الاشاعة لبابا واسأت لولدي، ومكان وحش بصراحه

  • 5/5 karim alsayed a. 3 years ago on Google
    (Translated by Google) Excellent (Original) ممتاز

  • 5/5 ممدوح كمال ممدوح �. 3 years ago on Google
    (Translated by Google) May God bless your service, your service is very beautiful (Original) ربنا يبارك خدمتكم خدمتكم جميله جدا

  • 5/5 نسيم �. 3 years ago on Google
    (Translated by Google) The best eye hospital in Egypt (Original) افضل مستشفى عيون في مصر

  • 1/5 M a. 3 years ago on Google
    (Translated by Google) Bad place and bad interview, only this hospital for trade and monument to God’s creation. I had a problem inside this dirty hospital with a doctor that almost caused me to lose my eyesight. (Original) مكان سئ ومقابلة سيئة فقط هذه المستشفى للتجارة والنصب على خلق الله لقد حدثت لي مشكلة داخل هذه المستشفى القذرة مع دكتور كاد ان يتسبب ان افقد بصرى.

  • 5/5 german a. 3 years ago on Google
    (Translated by Google) Very good hospital (Original) مستشفي كويسه جدا

  • 1/5 Ehab A. 3 years ago on Google
    (Translated by Google) There is no respect for appointments and no respect for the patient (Original) ليس هناك اى احترام للمواعيد ولا احترام للمريض

  • 5/5 Abanoub S. 4 years ago on Google
    (Translated by Google) A very wonderful hospital and has the latest devices and the best doctors for the eyes (Original) مستشفي رائعة جدا ويوجد بها أحدث الأجهزة وافضل دكاترة للعيون

  • 4/5 Ahmed G. 4 years ago on Google
    Perfect hospital, professionals

  • 5/5 michael n. 5 years ago on Google
    (Translated by Google) Very excellent and excellent service (Original) ممتاز جدا وخدمه مميزه

  • 5/5 joker 5 years ago on Google
    (Translated by Google) Specialized hospital (Original) مستشفى متخصصة

  • 3/5 فارس �. 6 years ago on Google
    (Translated by Google) Excellent (Original) ممتازة

  • 4/5 Medhat M. A. 6 years ago on Google
    (Translated by Google) Waiting is too long (Original) الانتظار وقت طويل جدا

  • 5/5 Samar E. 5 months ago on Google • 1 review
    The best doctors service examination every thing is perfect thank you dr ramy reyad for your efforts kind regards I wish you all success and happiness God bless you 🌹🌹🌹🌹
    2 people found this review helpful 👍

  • 1/5 Lobna R. 5 months ago on Google • 2 reviews
    Many doctors arrive an hour or more later, without any concern to the patients' time,condition, or feelings. And it seems that the administration never blames them for that, so it becomes a habit. It was an awful experience, hopefully I will never repeat it again.
    1 person found this review helpful 👍

  • 1/5 Kerolos G. 4 months ago on Google • 1 review
    I recently had an appointment with Dr. Abdallah Hassouna at Al Watany Eye Hospital. Unfortunately, the consultation, lasting only two minutes, left me unsatisfied. I sought information on the suitability of LASIK for my extensive screen-based work in IT. While Dr. Hassouna recommended femto LASIK, there was confusion regarding "the smile." Regrettably, my inquiries about the procedure were not adequately addressed, and I felt a lack of clarity regarding the options available to me. Dr. Hassouna's suggestion to continue wearing glasses without further elaboration did not meet my expectations. As a result, the appointment did not fulfill its intended purpose, leaving me dissatisfied with the overall experience.

  • 5/5 Kim B. 8 months ago on Google • 2 reviews
    Dr. Ramy Riad is one of the best doctors I've ever met. Not only was he very understanding and kind during the examinations, he made sure to comfort me in every step during my Lazik surgery. The Pre and post surgery videos he sent were very helpful. Highly recommended!!

  • 5/5 Menna Sherif E. 8 months ago on Google • 1 review
    I am very grateful to Dr Ramy Riad & MsRasha. I have experienced excellent service during my visits in the clinic and the surgery. And the results are perfect. Thank you so much and I will recommend you to all my family & friends.

  • 5/5 Philip N. 5 months ago on Google • 1 review
    Had a great experience in this hospital, special thanks to Dr. Ramy Riad and Ms. Rusha for their excellent work.


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