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Frequently mentioned in reviews: hospital (72) care (28) staff (27) doctors (27) patient (27) doctor (24) hours (19) room (18) asked (18) nurses (16)
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  • 5/5 Suresh Devnani (The Happy D. 3 years ago on Google • 161 reviews
    The best and the only international standard hospital in Cairo, Egypt. Part of the Mayo Clinic network. I stayed for 6 days during my ordeal with COVID-19. Very pleasant staff and highly trained and compassionate nurses, but once in while had language issues with some staff not familiar with English.
    15 people found this review helpful 👍

  • 1/5 Maryanna W. 1 year ago on Google
    My uncle was admitted here and never made it back out. They misdiagnosed him with Covid. He was in ICU for his final days and every doctor that came in only wanted money before any further testing could have been done. Pointless tests were done. On his last day they were taking him through a crowded waiting area for a CT Scan and everyone knew he didn’t have much time left. Do NOT bring your loved one here if you’re not prepared to pay upfront or watch them go through countless pointless tests because they are money hungry.
    14 people found this review helpful 👍

  • 1/5 Carol B. 2 years ago on Google
    By far the worst hospital we have been to! Unprofessional reception staff and bad service. We called to get a same day appointment and we were told by the reception that they were fully booked but they insisted we show up in the hospital and that they will make room for us between patients. We again made it clear that it is okay if they don't have any availabilities and we can easily just schedule at any other clinic/hospital. They again told us no way and granted they will get us in to see the required doctor. Upon arrival at the hospital approximately at 6 PM the reception kept asking us to wait for 15 minutes so they can register us. 15 minutes passed, and another , and another , until it was 8 Pm until they finally agreed to check us in. The reception then told us that the doctor would take us right in immediately after we checked in at 8. We  waited in the waiting room patiently but as we expected, nothing but more and more patients going in and out ( keeping in mind there were quite a few no shows which we could have easily replaced) . We then again asked the reception if it is going to be a long wait from now and again " only 15 minutes and we'll call you in" . This kept going until we were the last ones in the entire hospital and finally got in at 10:30 PM(by the way hospital closes at 10 PM). Also to add to this mess, the last few patients in the waiting rm(us included), all were on the waiting list , however there were patients that went in before us whom we clearly saw check in AFTER us. Reception then claimed it was the system's fault and whichever name order the system puts, they follow. Now what on Earth is this?! My definition of "system" and " orderliness" is absolutely not what I experienced here. Being sick and staying in a waiting room from 6 PM to 10:30  PM and being told lies and given false hope that I will " go in in 15 minutes" is complete ignorance, disrespect and unprofessionalism.
    10 people found this review helpful 👍

  • 1/5 Nabil F. 9 months ago on Google
    I visited Seoudi German Hospital on 4th March 2023 at 7:15 pm, I booked with a doctor called Abdel Rahman Mohamed (Blood vessels Section). The doctor once I entered with my wife, he was sitting on his desk we said hi, but he didn't answer, and there are one chair next to his desk, my wife asked the nurse to bring second chair in the room little far from doctor desk to seat with us, suddenly he shouted to the nurse keep the chair in his place and let her seat there by impolite way which is not acceptable at all. Anyhow I had a serious problem in my leg he asked me to do an x-ray, I went to x-ray Section and the receptionist guy asked me to wait for two hours, I told him I can't wait for two hours, he told me go your doctor and let him write urgent in order to do an exceptional for you, I went to the clinic and I asked the doctor to write urgent, but he refused and asked me to wait for two hours, and in my case I have a clot in my leg which is serious & urgent. This doctor behavior was very bad, rude, and impolite, and I visited a lot of branches of Seoudi German Hospital in Dubai. The doctors and staff are very polite except in Cairo, respect is very important. I went to the Director of outpatient clinics his name is Sabri, and I explained to him how the doctor treat the patients, and he asked me to write a complaint, but no action so far, it seems that Cairo Branch is not under control. Please do the necessary to train this doctor how to deal with the patient in a polite way because he represents the hospital, he is not a veterinarian. It is very important to know how to recruit a good doctor.
    10 people found this review helpful 👍

  • 1/5 Amira E. 11 months ago on Google
    Very reckless about patient. I had an extreme stomach ache, went to the ER and the doctor did’t even bother actually check on my case, just asked few questions and prescribed my condition wrongly which affected my case further. Waste of time and money over there. Super disappointed from the health care provided. Not even near a hospital!
    9 people found this review helpful 👍

  • 5/5 Peter G. 6 months ago on Google • 798 reviews
    I recently had the opportunity to visit Saudi German Hospital Cairo, and I was very impressed with the overall experience. The hospital is very well-organized, and the staff is highly professional and caring. I was particularly impressed with the doctors, who were very knowledgeable and took the time to explain everything to me in detail. I visited the hospital for a routine checkup, but I was very impressed with the facilities and services that were available. The hospital has a wide range of specialist departments, including cardiology, oncology, and neurology. The hospital also has a state-of-the-art emergency department, which is equipped to handle all types of emergencies. The staff at Saudi German Hospital Cairo are very caring and attentive. They went out of their way to make me feel comfortable and welcome. The doctors were also very patient and understanding. They took the time to answer all of my questions and explain everything to me in detail. Overall, I was very impressed with Saudi German Hospital Cairo. The hospital is well-organized, the staff is professional and caring, and the facilities are state-of-the-art. I would highly recommend this hospital to anyone looking for high-quality medical care in Cairo.
    1 person found this review helpful 👍

  • 1/5 Tamara S. 1 year ago on Google
    The most Terrible dentist experience ever. The doctor cold not fix the retainer properly. So basically she could not deal with the easiest problem with teeth. No cure needed just glue the retainer. But no. Unprofessional staff. Never come here if you have real problems.
    8 people found this review helpful 👍

  • 1/5 mohamed h. 5 months ago on Google • 7 reviews
    I lost my grandpa who was the closest person to me in the ER, doctors are oblivious and ignorant, online it says to admit people with aneurysms to an OR asap yet my grandpa was in the ER for three hours and died there, i saw the doctors walking around fast having phone calls,what looked like they were freaking out because there is no surgeon or an available OR. Its so bad to lose someone like this. I am not mad at the hospital only but at this country. We paid 12k after with insurance covering 40%, so it’s about 20k. They spent one hour doing blood tests and another trying to measure his blood pressure because they didn’t trust their equipment, basically i can say if you have any serious emergency don’t go there, unless you don’t care about coming out. A side note google maps shouldn’t be where we post hospital reviews. But what can we do anyway in this country. It’s a lost cause.
    7 people found this review helpful 👍

  • 5/5 Stephen J. 1 year ago on Google
    Excellent hospital. The staff is very friendly. All of the doctors are extremely knowledgeable and professional. This is a great place to receive some of the best care in Cairo. The prices are a little high, but very reasonable for the service you get. I’ve had 2 surgeries here in the past 3 months and both have been great. Even the food provided after the surgeries was fantastic
    6 people found this review helpful 👍

  • 1/5 rejan g. 2 years ago on Google
    I went to emergency at 11 pm hospital toilets are mess, no soap, no tissue …so dirty even though huge hospital Many staff ppl but lots of them do nothing and unwilling to help!! Very young nursing staff unprofessional all of them had hard time to get blood done for me or put cannula !!!! Slow administratation!!! Sow staff!!! Expensive !!!! DO NOT RECOMMEND
    5 people found this review helpful 👍

  • 3/5 أحمد �. 3 years ago on Google
    (Translated by Google) I heard about it being a great, wonderful, unparalleled hospital, but I went to it in a state and kept for more than half an hour moving between the entrances until it was received and to make sure of coordination .. The vision is different from what you hear. The buildings are good .. but they are not everything, the case was accompanied by her daughter and her husband .. the husband as soon as he saw this matter pointed to us, “It is” (Original) سمعت عن كونها مستشفي كبير ، رائع ، ليس له مثيل ، لكنني ذهبت إليه بحالة و ظللت أكثر من نصف ساعة أتنقل بين المداخل حتي تم إستقبالها و التأكد من التنسيق .. الرؤية تختلف عن ما تسمعه . المباني جيدة .. لكنها ليست كل شئ ، الحالة كان مصاحباً لها إبنتها و زوجها .. الزوج بمجرد رؤيته لهذا الأمر أشار إلينا "إنها 👎" .
    5 people found this review helpful 👍

  • 1/5 دورات �. 3 years ago on Google
    (Translated by Google) A hospital and doctors without conscience, we went to this hospital for the problem of my mother’s shortness of breath and booked her in the isolation rooms. The second day, they told them that your mother had a crown and went to intensive care because she was unable to breathe and her heart stopped. I went to the care and saw her on a respirator, and from this day my mother does not improve, and every doctor says that she does not improve and her condition is getting worse every day to this day. They ask me to pay the bill of 250 thousand pounds and my mother dies in the care. Allah is my suffice, and the best deputy. (Original) مستشفى واطباء بلا ضمير، ذهبنا الى هذه المستشفى لمشكلة ضيق التنفس لامى وحجزوها فى غرف العزل عملولها مسحة وطلعت سلبية ولكن استمرت فى حجرة العزل لانهم اصروا على عمل مسحة ثانية واستمرار حجزها فى غرف العزل وقالولها سوف يتم الخروج بعد ظهور المسحة الثانية، ذهبت الى المستشفى فى اليوم الثانى وجتهم يقولون امك عندها كرونا و ذهبت الى الرعاية المركزة لانها ليست قادرة على التنفس وقلبها توقف. ذهبت الى الرعاية وجتها على جهاز التنفس الصناعى ومن هذا اليوم وامى لا تتحسن وكل دكتور يقول انها لاتتحسن وحالتها تسؤء كل يوم الى يومنا هذا، يطالبونى بدفع فاتورة ٢٥٠ الف جنية وامى بتموت فى الرعاية. حسبى الله ونعم الوكيل.
    5 people found this review helpful 👍

  • 1/5 Ziad M. 1 year ago on Google
    STAY AWAY FROM THIS HOSPITAL! Very unprofessional emergency staff. We rushed a relative to the ER because they fell and we suspected a fracture. My relative was in the ER for two full hours before they began any kind of procedure. Two hours. I don't think the hospital or the staff understand what an "emergency" is. The doctors and nurses seem like they don't care, and I understand it may be a long day or a long shift, but at least show a little bit of compassion. Otherwise, this profession isn't for you. There was paperwork every step of the way, as well. After three more hours, the required scans and tests were done, and my relative should've been moved into a room for the night as they had a fractured hip. Two more hours to move them into their room. Seven hours total to diagnose an EMERGENCY patient and transfer them to their room so they can rest. The nurses are a complete separate mess. Before checking my relative into their room, they wanted to do a full body check to make note of any preexisting bruises, which was fine. The nurses asked my relative to sit up for the examination even though the doctors said that it wasn't indicated. And they were persistent to do it! They also gave her a cocktail of painkillers, and when I asked what medication was given (as my relative is a geriatric patient and some meds are contraindicated) they had no idea what was in the syringe. Overall, unfriendly and unprofessional nurses. Housekeeping also wouldn't respond when called, for 45 minutes. Lunch wasn't served until 7 PM and was only served to the patient, not her accompanying family member, as they claimed that we requested its cancelation. What we actually requested was pureed lunch, because my relative had hit her face when they fell and their teeth were aching, but that was not provided. As geriatric patient, my relative needed some daily medications which the hospital didn't administer. We're not asking for the meds to be free, but they had a prescription of the daily medications, and should've administered them. Also, I think there was a dead cockroach in the bathroom, as the cherry on top. For the asking prices of Saudi German Hospital, the service they provide should be topnotch. For the sake of their patients, they should provide better care. Overall, it was an abysmal experience, and I wouldn't recommend going there, emergency or not.
    5 people found this review helpful 👍

  • 5/5 Yousef M. 3 years ago on Google
    This hospital is like a hotel! Amazing how everything moves so smoothly! Doctors and nurses are kind and helpful. Rooms are gorgeous for a hospital!
    4 people found this review helpful 👍

  • 1/5 Mina R. 3 years ago on Google
    Service level is 0 Don’t recommend it at all It was a good care hospital since opened but now it’s nothing Even in Emergency section no one cares!
    4 people found this review helpful 👍

  • 5/5 Arun D. 2 years ago on Google
    One of the big haspital in Cairo city on Egypt Doctor care like family members Haiginic haspital
    4 people found this review helpful 👍

  • 1/5 Rana D. 1 year ago on Google
    If you need EMERGENCY CARE, definitely don’t go there. Drs & nurses walking around & leaving patients in pain until you repeatedly ask for basic care. Unprofessional ER dr & incompetent team of caretakers. All just a business show of who will bring in more money for useless tests already given the results to. For the asking prices, service provided is expected to be top notch, which is sadly not the case. All the staff seemed to lack the basic understanding of “caretaking” concept.
    4 people found this review helpful 👍

  • 1/5 nagat sabbah h. 3 years ago on Google
    (Translated by Google) Too bad..a blood transfusion bag to be transferred to a state in 9 hours. This is other than stapling in a first-class room, and God is only one bag..and there is no good health care..not slow procedures and indifference from the staff, and now we did not take the rest of our account after paying 10,000 pounds under the account and for what We come out. We must settle the account first in order to remove the canola in the hands of the state. I am very sorry that we ran this investment and mismanaged hospital, bearing in mind that we are doctors affiliated with the Doctors Syndicate. Do not be overwhelmed by the scene and the piano in the hallway, all in acrobatic movements to attract guests (Original) سيء للغايه..كيس نقل دم ينقل لحاله في ٩ساعات ده غير التدبيسه في غرفه درجه اولي واللهي كيس واحد فقط..ولا يوجد رعايه صحيه جيده..غير بطيء الاجراءات واللامبلاه من الموظفين وللان لم ناخد باقي حسابنا بعد دفع ١٠ الاف جنيه تحت الحساب وعلشان نخرج لازم نسوي الحساب اولا لكي يشيلوا الكانولا اللي في ايدالحاله. اسفه جدا اننا روحنالهذه المستشفي الاستثماريه وسيءه الاداره..مع العلم باننا اطباء تبع نقابة الاطباء لا تتغروا بالمنظر والبيانو اللي في المدخل كله حركات بهلوانية لجذب الزباين
    4 people found this review helpful 👍

  • 1/5 Michael H. 7 months ago on Google • 157 reviews
    Your time spent here will largely consist of dealing with unprofessional people, expensive doctors and a lot of waiting. Its a pretty building, with amazing facilities. But the employees, nurses and doctors do not carry the same level of polish as the building. If you’re insured and you must come here, fine, but if not, go to any other big hospital. I was admitted on an emergency for nearly fainting due to extreme food poisoning and I was left to wait for the 1 doctor evaluating ER patients to see me, by then, my condition had worsened.
    2 people found this review helpful 👍

  • 5/5 Tamara Z. 4 years ago on Google
    Excellent hospital and service, very clean. Depends on the check up you need to do, they give you a new gown. When you enter in the hospital, since you are in Europe. You will find the main reception in front of you, almost every one speak English. If is your first visit at the German Hospital, you need to have the copy of your Passport, they will give you a card with your number. All the analysis or test you do will be saved on their archive. There is a big parking just for the hospital.
    3 people found this review helpful 👍

  • 1/5 Sara Hassan O. 3 years ago on Google
    I used to consider it as the only reputable hospital in Egypt and I trusted no other place but them. But in our last visit, we received poor medical advising. Treating physician, Dr Gehan Elsayed, denied during the delivery operation that she is the treating doctor. She left the patient in the delivery operations room for 24 hour due to financial disagreements with the hospital. The anesthesiologist I think his name was Dr Hisham, gave the patient the epidural injection in the wrong position, the thing that led to severe pain in the peripherals. The patient is still suffering from back pain and headache up till now ( two weeks after the delivery). Dr Gehan, the gynecologist, didn’t follow up on the patient after the delivery. Actually she was not in the delivery room when the baby was popping out. This led to a four stitches injury that needs a plastic surgery now. Dr. Mai, another gynecologist was in the delivery room without hair cover or gloves. We didn’t find anyone to answer our questions. The patient left the hospital in a very poor and weak status. She was asked to leave even though she was not feeling good and her blood pressure was 90/50. I contacted Mr. Batreeji, who was understanding and very professional, and he told me he will sort it out. But it seems like the SGH Cairo, does not really follow or care about the headquarters. I used to like this place and consider it the number one health care provider in Egypt, but now I rank them as the worst place ever. I cannot even say they are health care providers. What Dr Gehan made was inhuman and unethical. A side note, the emergency rooms are very dirty. I have found blood stains on beds during my last two visits. I complained and they did nothing. I would not recommend this place to to anyone. Doctors there are very rude they have work ethics and are really inhuman.
    3 people found this review helpful 👍

  • 1/5 Tawheed U. 8 months ago on Google
    Rubbish ! We paid for a consultation but doctor had no idea just took our number and we left then she kept sending us informations through what s app very unprofessional ! when I asked for an appointment to discuss everything and make up for the first one they refused I asked for my money back they refused even when we contacted the chief medical officer Mr Ahmed to complain he wasn t interested to hear and asked me to wait for someone to call me , now two weeks later no one contacted us for a follow up not to recommend . I am German and I can tell you there is no German quality in this hospital it is just the name to attract peoples.
    3 people found this review helpful 👍

  • 1/5 Ayan H. 1 year ago on Google
    I went this hospital for my daughter she has hip and nee pain for many years I see a doctor orthodontist to help my daughter he told us to do mri and lap we seen him again he give us medicine who didn't help my daughter she is steal in pain can't work he didn't give us his phone or where we can contact about him he didn't give us his schedule this hospital too far from my house I'm so frustrated
    3 people found this review helpful 👍

  • 2/5 ابومشعل �. 3 years ago on Google
    (Translated by Google) The name suggests that it is the best hospital! As long as in Egypt it will not succeed !! I had to put my friend in it and the hours passed and every little bit they thought about a way to milk the pockets..and we did everything and did not discover what was the cause of fatigue !! Then the treating doctor said it is necessary to sleep !! Finally, we discovered that sugar is only high. Ok, they took money, but without obstruction and extortion (Original) الاسم يوحي أنه افضل مستشفى! مادام في مصر فلن ينجح !! اضطررت لإدخال صاحبي فيه ومضت الساعات وكل شوية يفكروا بطريقة لحلب الجيوب ..وعملنا كل شي ولم يكتشفوا ماهو سبب التعب !!ثم قال الطبيب المعالج لازم تنويم !! واكتشفنا اخيرا أن السكر مرتفع فقط.. طيب خوذوا فلوس بس من غير تعطيل وابتزاز
    3 people found this review helpful 👍

  • 1/5 Mohamed K. 3 months ago on Google • 27 reviews New
    First and last time to deal with Cairo branch totally different experience than UAE& KSA branches. One of the worst Hospitals regarding the way they treat patients, nurse was really Rude and when asked to make a complaint she refused to give me her name and one guy showed up acting duty manager and disappeared again. Already in the hospital now and waiting for someone to investigate this hassles .
    2 people found this review helpful 👍

  • 5/5 Ahmed Z. 4 years ago on Google
    7 stars great service Clean 9 to 10 But behind metro 🚧🚆 under construction
    2 people found this review helpful 👍

  • 1/5 AHMED A. 3 years ago on Google
    .It is the worst hospital that has been furnished. There is no care or medical care in it, no interest in the patient, all that is important for admission in order to obtain cash collection or from insurance companies ..There is no care in the emergency department. You waited more than an hour, and there was no detection and no one to take care of you .very bad hospital 😡😡
    2 people found this review helpful 👍

  • 1/5 Dina T. 6 months ago on Google
    Pathetic excuse for a hospital! I live abroad - had an emergency there. I paid over EGP 4000 - can't claim them back because the team is lying saying they don't deal with the company (I know for a fact they do). They also refused to give me medicine - the rude lady pharmacist. No standards - mediocre care - zero customer service.
    2 people found this review helpful 👍

  • 1/5 Amr E. 3 years ago on Google
    These people don't respect their job as doctors THEY ARE ACTUAL DECEIVER
    2 people found this review helpful 👍

  • 1/5 mira m. 3 years ago on Google
    (Translated by Google) With a lull, Baba God bless his soul. I am very, very old. Daddy was sick with a liver and they ate protein every day, and when I choked with them, they sat and put them on some of them other than the medicines that they wrote: Hello, and I want to bleed, and I am in the next four days. They bleed and move in blood instead of what they see. They insist that they are not from the medicine and they sit and try it in a world that has no conscience, neglected, and doctors. Any words, a failure, a place where a view of the space is from the ground. (Original) بهدلو بابا الله يرحمه انا بكرة المكان دة جدا بابا كان مريض كبد وبياكلو كل يوم بروتين ولما اتخانقت معاهم قعدو يلبسونها في بعضهم دة غير الأدوية اللي كتبوهالو وجبتلو نزيف ووديتو عشان الحقو سابو 4 ايام ينزف وينقلولو في دم بدل ما يشوفو اية الاول سبب النزيف دة غير انهم اصرو انو مش من الدوا وقعدو يجربو فيه عالم ما عندهاش ضمير ومهملة ودكاترة اي كلام فشلة مكان منظر على الفاضي من برا بس ونصابين ما نصحش حد يروح المكان دة ابدا هتدفع فلوس كتير ومش هتتعالج بالعكس هتطلع مريض بحاجه تانية
    2 people found this review helpful 👍

  • 1/5 Bassem A. 3 years ago on Google
    (Translated by Google) Rubbish rubbish and treat at the top of the rubbish 👎 (Original) زبالة الزبالة ومعاملة في قمة الزبالة 👎
    2 people found this review helpful 👍

  • 3/5 Amr N. 8 months ago on Google
    I try only clinics, labs, rays there. The place is very organized. One of the best. Process is very smooth. Parking area is available. Doctors are really really below average with high price which is now 700 the visit.
    2 people found this review helpful 👍

  • 1/5 Muhammad W. 8 months ago on Google
    The only thing they care about is your MONEY, the doctors are very incompetent, they don't know anything, they will always charge for medical services that you don't need, they will always try to push you to stay in the hospital for longer period even if you didn't need it. I don't recommend it at all.
    2 people found this review helpful 👍

  • 1/5 Ghannamy T. 4 months ago on Google • 3 reviews
    A bad nurses behavior even not a smile, not organized at all and in several departments which i deal with, as for the out patients clinics, internal admissions process- their policies are not clear- tr wrong directions as a patient you do not know your responsibilities , or your right they do not gave any medical expectations or procedural- by the way i did a surgery and this is another story to told- for nursing which is a disaster- as a one day surgery- the nurse came holding in her hand all of medications and stuff for doing blood analysis without a tray or gloves - for the operation procedure normally in any respecting hospitals- they always gave scrub - the nurse came at my room which had the number 124 - through the scrub ( in a package which a least something good) on the trash can and told to wear this ?! My way to the operation room is another comic story of none nursing medical procedure behavior- very bad experience- not recommend
    1 person found this review helpful 👍

  • 1/5 Mohamed G. 3 years ago on Google
    (Translated by Google) Management failed and you don't know a specific official talking to him Of course, there is no follow-up to your complaint, nor to remedy the error after that (Really bad) (Original) إداره فاشله ومفيش مسئول محدد تعرف تتكلم معاه وطبعا مفيش متابعه لشكوتك ولا لتدارك الخطأ بعد كده (سيئه بالفعل)
    1 person found this review helpful 👍

  • 5/5 Hyat Y. 2 years ago on Google
    Fabulous Experience from start to finish. Perfect for families needing every type of care. Staff and Doctors are excellent. Thank You:)
    1 person found this review helpful 👍

  • 1/5 Sayed E. 3 years ago on Google
    (Translated by Google) The worst hospital I have ever seen in my life from the employees of his doctors, for everything there is worse than some of them feel they compete and who remains worse than the last of my life I don’t go to this dirty hospital from them to God (Original) اسوء مستشفي شوفتها في حياتي من موظفين لدكاتره لكل شيء هناك اسوء من بعضه تحسهم بيتنافسو مين يبقي اسوء من التاني عمري ما هاروح المستشفي القذره دي تاني منهم لله
    1 person found this review helpful 👍

  • 3/5 Seif Z. 3 years ago on Google
    Bloody expensive
    1 person found this review helpful 👍

  • 1/5 Amr E. 1 year ago on Google
    STAY AWAY FROM THIS HOSPITAL! Very unprofessional emergency staff. We rushed a relative to the ER because they fell and we suspected a fracture. My relative was in the ER for two full hours before they began any kind of procedure. Two hours. I don't think the hospital or the staff understand what an "emergency" is. The doctors and nurses seem like they don't care, and I understand it may be a long day or a long shift, but at least show a little bit of compassion. Otherwise, this profession isn't for you. There was paperwork every step of the way, as well. After three more hours, the required scans and tests were done, and my relative should've been moved into a room for the night as they had a fractured hip. Two more hours to move them into their room. Seven hours total to diagnose an EMERGENCY patient and transfer them to their room so they can rest. The nurses are a complete separate mess. Before checking my relative into their room, they wanted to do a full body check to make note of any preexisting bruises, which was fine. The nurses asked my relative to sit up for the examination even though the doctors said that it wasn't indicated. And they were persistent to do it! They also gave her a cocktail of painkillers, and when I asked what medication was given (as my relative is a geriatric patient and some meds are contraindicated) they had no idea what was in the syringe. Overall, unfriendly and unprofessional nurses. Housekeeping also wouldn't respond when called, for 45 minutes. Lunch wasn't served until 7 PM and was only served to the patient, not her accompanying family member, as they claimed that we requested its cancelation. What we actually requested was pureed lunch, because my relative had hit her face when they fell and their teeth were aching, but that was not provided. As geriatric patient, my relative needed some daily medications which the hospital didn't administer. We're not asking for the meds to be free, but they had a prescription of the daily medications, and should've administered them. Also, I think there was a dead cockroach in the bathroom, as the cherry on top. For the asking prices of Saudi German Hospital, the service they provide should be topnotch. For the sake of their patients, they should provide better care. Overall, it was an abysmal experience, and I wouldn't recommend going there, emergency or not.
    1 person found this review helpful 👍

  • 5/5 cathrine e. 1 year ago on Google
    I would like to thank the Saudi German Hospital ,all doctors and nursing staff for their faithfulness with patients, especially Dr. Mohamed El-Gendy for his care and assistance to all patients in the intensive care.
    1 person found this review helpful 👍

  • 4/5 Beshoy A. 3 years ago on Google
    Great hospital very poor and super slow emergency
    1 person found this review helpful 👍

  • 1/5 Joja J. 3 years ago on Google
    (Translated by Google) It is a WOW hotel But doctors are in another world Think of me by declaring that they can be his doctors There is no final interest in the patient. I went more than once, hoping that the doctor would see it well ... unfortunately, the doctors did not like this. (Original) هي فندق واو إنما الدكاتره في عالم تاني فكروني بإعلان انهم دكاتره مميكنه😊😊 مفيش اهتمام بالمريض نهائي روحت اكتر من مرة علي امل ان الدكتور يطلع كويس... للأسف فعلا الدكاترة مش اد كده
    1 person found this review helpful 👍

  • 1/5 Nancy M. 3 years ago on Google
    (Translated by Google) I think God and yes, the agent, this is not a hospital, this is a hotel that is the most important thing. They have the pockets. The patient entered Dikh, he got out of them with 3 strokes and a devastating psychological state in addition to the mishandling of the first cleaning workers up to the director. (Original) حسبى الله ونعم الوكيل دى مش مستشفى دى فندق اهم حاجه عندهم الجيوب المريض دخل دايخ خرج من عندهم عنده 3 جلطات و حاله نفسية مدمرة بالاضافه الى سوء تعامل من اول عمال النظافه لغاية المدير حسبى الله و نعم الوكيل فيكو
    1 person found this review helpful 👍

  • 1/5 Ibrahim M. 3 years ago on Google
    (Translated by Google) You are the best hospital in Egypt, God suffices, and yes, the agent is among you (Original) انتو ازبل مستشفى في مصر حسبي الله ونعم الوكيل فيكم
    1 person found this review helpful 👍

  • 1/5 amira a. 1 year ago on Google
    This is the worst treatment for patients which the total of opposite of your values: - staff not answering phones - too much paper work - patient doing everything on their own while they cant move and having to go from one office to the other multiple times felt like l am in a red tape bureaucratic office - staff assuming that patient knows the system - staff asking patient to do what they are supposed to do themselves and putting the blame on the patient instead. ( e.g l should have followed up on an email l didnt see, l should have asked about an MRI requirement that l dont know about ) - not answering emails from medical insurance companies about approvals for over 24 hours and then blaming the patient - not informing patient with the requirements of a specific medical procedures that is life threatening
    1 person found this review helpful 👍

  • 1/5 Ahmed a. 3 years ago on Google
    (Translated by Google) Yogurt fish (Original) سمك لبن تمر هندي
    1 person found this review helpful 👍

  • 3/5 مرشد �. 3 years ago on Google
    (Translated by Google) Excellent and needs some changes (Original) ممتاز ويحتاج بعض التغيرات
    1 person found this review helpful 👍

  • 1/5 Nouran A. 3 months ago on Google • 13 reviews New
    I gave this hospital more than 5 chances, everything in it is just for the show. Receptionist and nurses attitude is so bad ,i even said good morning they didn't say it back like who do you think you are!!!! . Doctors hurry the appointment and don't even listen to all the symptoms, and everytime i got misdiagnosed. Ent doctor saw my ear early that morning and didn't even say that it's infected and gave me vit c and i had complications of otitis media that day because of his ignorance. It looks shiny but trust me Don't spend your money there.

  • 4/5 Mohamed A. 4 months ago on Google • 7 reviews
    I’m writing review about Neurosurgeon Dr. Mohamed Abdelmoneim , He is kind , decent , extremely professional physician you will ever met . He is totally updated about his specialty, he is focusing on everything, all details of patient history . He has carried out Lumbar microscopic discectomy for me , the operation went very ill , I finally get relief from chronic pain in my leg secondary to severe sciatica. I can say that God sends this surgeon for me , words cannot describe how grateful i am for him and his team . More over , the admin employee, Ahmed Bahr , The senior pharmacy supervisor were very helpful, so kind , i will never forget what you did for me. Thank you so much Mr. B7r , Dr. Hajer Thanks SGH Cairo .

  • 5/5 Ahmed E. 3 years ago on Google
    The most organized medical provider in Egypt

  • 5/5 Pranaav D. 3 years ago on Google
    Best hospital in Cairo - surpasses international standards. Very professional staff with very kind and polite nurses. Doctors are very well trained and compassionate. Best facilities - clean, renovated and well maintained.

  • 4/5 Mohamed Y. 3 years ago on Google
    The hospital has excellent services and facilities, more like an hotel than a regural hospital. Do Never go to the emergency department until you're in a critical situation otherwise you will wait for hours

  • 5/5 Ahmed A. 3 years ago on Google
    Very professional and the staff is very cooperative.... Very clean and nice... Keep up the good job.

  • 5/5 الزهراء �. 3 years ago on Google
    (Translated by Google) Wonderful hospital ,, I think it is the best hospital in terms of services, cleanliness and order at the level of the Republic (Original) مستشفى رائعه ،،اعتقد انها افضل مستشفى من حيث الخدمات والنظافه والنظام على مستوى الجمهورية

  • 5/5 Ahmad S. 3 years ago on Google
    Excellent h

  • 5/5 Mohamed E. 3 years ago on Google
    (Translated by Google) The best hospital has doctors of all specialties, but the tick is expensive (Original) افضل مستشفى بها أطباء جميع التخصصات بس التكت غالى

  • 1/5 Walid E. 3 years ago on Google
    (Translated by Google) The worst hospital ever The honor of the medical profession is non-existent (Original) The worst hospital ever شرف المهنة الطبي معدوم

  • 5/5 Aliah M. 7 months ago on Google
    Highly recommend, very clean professional and I have only encountered polite and helpful staff. You get what you pay for Insha Allah اللحم بارك

  • 5/5 Ziad H. 3 years ago on Google
    Nice hospital

  • 1/5 يوميات ايمان مارتن M. 3 years ago on Google
    (Translated by Google) In a very severe injustice to the workers and all of their words are nothing of it right and they deliberately pressure the workers, and they do not have any circumstances. I had a problem and told them about it. (Original) في ظلم للعمال شديد جدا وكل كلامهم مفيش منه حاجه صح وبيتعمدو الضغط علي العمال ومبقدروش ظروف حد انا حصل عندي مشكله وبلغتهم بيها قالو ملناش دعوه وواتوقفت عن العمل ومش عايزين يدوني الاوراق بتاعتي غير لما ادفع 1500جينه غرامه للغياب ومرديوش يرجعوني الشغل يقول تدفعي الفلوس الاول

  • 5/5 Mohamed S. 3 years ago on Google
    (Translated by Google) A sophisticated and organized hospital .. distinguished service .. (Original) مستشفى راقي ومنظم .. خدمة مميزة ..

  • 5/5 mohamed y. 3 years ago on Google
    (Translated by Google) Very respectful (Original) محترمين جدا

  • 5/5 عبدالله �. 3 years ago on Google
    (Translated by Google) Distinct medical services (Original) خدمات طبية متميزه

  • 5/5 ندي �. 3 years ago on Google
    (Translated by Google) I am my uncle. They have 3 strokes in the brain and they said they had a croon and they disregarded the medicine. Anything they have krona will show a week of drugs because of convulsions and the worst laboratory of doctors, security, nurses and most importantly money The most important need is that they milk people's pockets and # God is forbidden and yes, the agent in them (Original) انا عمي عندو 3جلطاط في المخ وقالو عندو كروونا وهمه مستهترين بالحلات اي شئ عندهم كرونا سيبينو اسبوع بيديلو مخدرات علشان التشنجات وأسوء معمله من الأطباء والامن والممرضين والأهم الفلوس اهم حاجه أنهم يحلبو جيوب الناس و #حسبي الله ونعم الوكيل فيهم

  • 1/5 Inas K. 1 year ago on Google
    We came to the emergencies, my husband had an allergic reaction they were very slow to react they started treating him after one hour of our arrival. The doctor who treated my husband is called Esraa and she’s totally unprofessional even the nursing staff were suffering from her

  • 1/5 Christina S. 1 year ago on Google
    The worst branch of Saudi German hospital is in Egypt. They are very stupid and have no humanity. You can't even speak with the doctor unless you pay the whole amount even without any diagnosis It's not the booking amount it is the whole amount in thousand Their paying rate is super high that no one can afford and their services are the worst and doctors are thieves they don't tell you what u have unless you spend all your money on xrays and blood test that are of no need to tell the diagnosis

  • 5/5 احمد �. 3 years ago on Google
    (Translated by Google) Excellent hospital where all services and sterilization are available (Original) مستشفى ممتاز تتوفر فيه جميع الخدمات والتعقيم

  • 5/5 Mohamed M. 3 years ago on Google
    (Translated by Google) #Egypt_projects🇪🇬 | The Saudi-German Hospital in Cairo celebrates obtaining the accreditation certificate from the General Authority for Accreditation and Control, by achieving the standards of quality health services in the new comprehensive health insurance (Original) 🌇 #مشاريع_مصر🇪🇬| المستشفى السعودي - الالماني بالقاهرة، تحتفل بحصولها على شهادة الاعتماد من الهيئة العامة للاعتماد والرقابة، بتحقيق معايير جودة الخدمات الصحية بمنظومة #التأمين_الصحي_الشامل الجديدة.

  • 3/5 Mphone M. 3 years ago on Google
    (Translated by Google) German Saudi Hospital (Original) مستشفي السعودي الألماني

  • 4/5 MOHAMED A. 1 year ago on Google
    Very rich image starting from entrance with many facilities and coffee shops in addition to a dine in well known restaurant with a very good breakfast and also various shops for gifts. Staff are friendly and active all time you can ask and get quick reply on site, Rooms are very comfortable with a richy furniture with totally isolation. Prices are very high with a good service. Medical services are the same as all huge hospitals but this one with a much more luxurious elements regarding image, furniture and polite staff.

  • 5/5 Ahmed S. 1 year ago on Google
    Dr Mohamed shaker is the best consultant i have ever met he actually saved my dad from sure death

  • 5/5 Ahmed Abdel F. 1 year ago on Google
    The greatest hospital in all Africa not in Egypt only 💙 their slogan is “caring like family “ and since you put your foot in the hospital you feeling that ❤️ thanks SGHC for this great experience 🤍🌸

  • 5/5 Eman E. 1 year ago on Google
    The hospital has excellent services and facilities, more like an hotel than a regural hospital. Do Never go to the emergency department until you're in a critical situation otherwise you will wait for hours and I want to thank dr. Mohamed el gendy and pro.Mohamed shaker

  • 3/5 Kareim N. 3 years ago on Google
    (Translated by Google) very expensive (Original) غالية جدا

  • 4/5 Radwa G. 1 year ago on Google
    Dr mohamed elgendy is one of the best doctors and that is based on personnel experience where my sister was at the icu in one of the worst waves of corona and it passed thank god :)

  • 1/5 Mohamed S. 1 year ago on Google
    Pediatricians are not fit to work in the health unit, no experience any more

  • 5/5 Mohamed H. 3 years ago on Google
    👍

  • 1/5 Basant K. 5 months ago on Google • 2 reviews
    They care about draining your money and pushing you to stay in the hospital as long as possible even if you don't need to stay to charge your more. very unprofessional! I don't recommend it at all.
    4 people found this review helpful 👍

  • 1/5 Rady 5 months ago on Google • 1 review
    Saudi German hospital is like a Chinese car which looks good on the outside and hollow on the inside. Orthopedic doctors are seemingly one of the worse departments in Cairo hospitals, very low standards, although the mighty tone, over confidence, ignorance is spread like soft butter on a toast. Not recommended unless you wanna stay in a hotel like hospital but with butchers as your medics.
    3 people found this review helpful 👍


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