3/5 Brenna P. 2 years ago on Google
The
location
is
awesome.
The
room
was
clean
upon
arrival,
the
bed
was
comfy,
the
rain
shower
is
a
nice
feature.
We
booked
river
view
and
had
a
wonderful
view.
We
stayed
two
nights.
We
put
the
light
on
that
requests
for
our
room
to
be
made
up,
and
left
our
room
the
first
day
around
11.
We
came
back
at
2
to
rest,
but
the
room
hadn't
been
cleaned
yet.
No
worries,
though,
the
light
is
on
and
the
cleaning
lady
is
in
the
room
across
the
hall.
We'll
go
back
out
for
a
few
hours.
Unfortunately,
it
still
wasn't
clean
at
630
when
we
came
back.
We
asked
the
front
desk
staff
and
this
was
the
conversation.
Us:
Our
room
wasn't
cleaned
today.
Can
someone
be
sent
to
clean
it?
Him:
I
can
send
up
towels
or
whatever
you
need.
Us:
Okay...
can
the
bed
be
made?
Him:
Unfortunately,
I
don't
think
I
have
anyone
here
that
can
make
it.
Us:
Ahh
bummer.
Why
wasn't
the
room
made
up?
Him:
It's
one
of
those
things
that's
been
tough
with
covid.
Us:
So...rooms
aren't
being
cleaned
during
the
stays?
Him:
it's
been
tough
with
covid.
Us:
you
haven't
really
answered
the
question...
Him:
uh..
well.
If
you
had
left
the
room
for
four
hours
straight
AND
asked
us
at
the
front
desk,
we
could
have
had
it
done.
Us:
oh....
so
the
policy
right
now
is
we
have
to
ask
or
it
won't
be
done?
Him:
That's
kind
of
the
default,
yeah.
Sorry
if
no
one
told
you
that
when
you
checked
in.
I'll
let...
whoever
checked
you
in
know.
I
understand
this
is
a
first
world
problem.
But
we
booked
a
hotel
over
a
really
beautiful
B&B
because
we
wanted
the
benefits
of
a
hotel
-
like
cleaning
and
bed
making.
No
one
told
us
at
any
point
that
it
had
to
be
requested.
At
the
time
of
this
review
and
our
stay,
there
are
ZERO
covid
restrictions
in
the
province,
so
it's
surprising
that
they
wouldn't
be
cleaning
rooms.
But,
if
they're
not,
it
should
be
made
clear
AND
he
should
have
been
transparent.
This
is
the
policy.
I'm
sorry
you
weren't
informed.
He
really
just
tried
to
avoid
any
conversation
and
to
dismiss
us.
Maybe
it
was
a
long
day,
maybe
he's
tired
of
the
situation
and
the
changing
policies
and
the
questions,
or
maybe
we
interrupted
the
conversation
he
was
having
with
the
two
other
employees
standing
behind
the
desk.
In
any
case,
it
was
not
good
customer
service.
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