One of the worst company. They just want to steal your money. We have our trip canceled last year and it was all paid for and now we have to pay alot more and once I finalized everything we'll I thought I get a call saying that the hotel won't have 5 people in the room. But they knew I had 5 people since last year it's in my package. But was ready to charge me 800 for the 5th person. I will be sueing them. I'm not letting them do this too other family.

Visitors from Canada and US. Beware of this company!!! Never ever sign anything when they promise good stuff! You will hooked up with their freebies specially they are very good in giving beautiful words just to sign. When hooked up, Youre done and cant stay away with it. Specially time share! I learnd my lesson and wasted almost 35k CAD. Go somewhere else that doesnt offer anything!

BUYERS/TRAVELERS BEWARE -- this company will make promises, charge you, and not deliver. In the USA, this is called FRAUD; perhaps in Mexico, it seems to be called business. BOOK WITH CAUTION. They will lure you with a great deal/idea, but they will charge hidden fees and require you to waste your time to view their properties. Customer Service rating is also very low, as they may transfer you several times and/or hang up the call.

PLEASE STAY AWAY FORM THIS VACATION PAGKET EVERYTHING THEY PROMES IS NOT TRUE AND YOU finally signed a contract very sofisticate in the company favor. they promees a free vation pass , cruiser certificate but with taxes you pay more than companies outside of what they offer. Please record the statement what they said incluide thoses statement in the comtract. they provide the free vacation certificate but is not free everything is fake.

We were there last week. May 29-June 5, 2021. The staff are amazing. Raphael the beach butler took care of all of our needs and the ones we did not even know e had! Merial was amazing by the pool. Roberto became our close friend as he visited us often with Room Service. We id not have any problems with any staff - they were all friendly and helpful. Disappointed that we we bought in they gave up a sales jobs on the yacht but did not follow through on this piece when we came back for this visit claiming it to be more that $1200 more than we were quoted at the purchase of our plan. Otherwise all is great and we are coming back for the 3rd time in a year this early winter!

Warning do not accept their presentation with free buffer and promise of any freebies. They will show you hotels and try to sell you into a bad timeshare and if you don’t accept they’ll get a manager to verbally harass you and yell at you and ask you why you wasted their time. Then tell you that they won’t even give you the gift they promised you. Do not go here or do business with these people they are evil and dangerous. Look them up online and you will find various complaints files against them. This is a scam.

A friend wanted our families to go together for a trip to Sunset World next summer .Since i did not understand the package, she got someone from Sunset world to reach out to me. Well the discussion did not go well, as this guy named Pastor, literally wanted me to sign up right away and said i had wasted his time making him download a promo code and I should have told him not to download a code. I was taken aback because i only needed information to decide if our family would be spending time with them and needed time to discuss with my husband. This guy was full blown upset that i was not committing right away and insisting that i get my husband on the phone to consent right away. He also mentioned he was helping me with this great deal and i told him plainly, i do not need his help. Well, I definitely won't be coming here especially with the negative reviews i have already read and the terrible customer representative.

Stayed there August 2023. They wouldn’t leave me alone. They pressured us to buy. Said we had used their benefits so I had to pay. I am 80 years old. I have no use for this. My lawyer says that they can’t do anything to me in the United States but they keep threatening me. And with the stories of the cartel and the death of the tourists RIGHT THERE should just tell you to stay away. DONT FALL FOR THE SCAM!