My wife and I were excited to go to Cancun for our honeymoon and I was especially excited as I have previously lived in Mexico for a couple years. We stayed at Beach Palace for almost a week. We booked a honeymoon package and was never given anything included in the package and was denied a late check out that was included as part of the package and advertised online. I was not concerned about the other things included but more the late checkout as we had a later flight. We let them know about the late check out request the day we checked in and asked twice again before the day because we had a late flight. We were denied because of being “booked.” That is fine, but we wouldn’t have booked a late flight if we would have known it wasn’t likely we were actually going to get what we asked for and we would have to wait for hours in the hotel for our shuttle. That was very misleading when booking. Our Room service orders were almost always incorrect and our food was decent, we enjoyed the Italian restaurant, but both got food poisoning in the Asian restaurant and weren’t able to leave our room the last 2 days of our stay. It took my wife 14 DAYS TO RECOVER, we never ate anywhere but in the resort. We just feel like we were over sold on what we would get and under delivered on those promises. For example, we were told we could use resort credit in the shop which turned out to not be true we could only use it on the bags. Misleading again. I sent them an email regarding all of these issues and they made excuses and weren’t willing to accommodate in any way. I would highly suggest spending your money somewhere else. We will stay somewhere else next time. Other than that the hotel is clean, besides getting very sick, and the beach is nice.

Truly about a 4.75! Hotel is nice and room was great. Beach view was fantastic and this time we went the ocean and beach were absolutely perfect. Beautiful sand and water, no seaweed. Restaurants were pretty good, the buffet was just ok. Staff was excellent and eager to help. Pool was a lot of fun and we had two kids 15/10 with us and they enjoyed their stay as well as met many new friends.

Stayed here first week of Dec 2023. Update- they ended up refunding me for the items, although it was a long process. Pros- Location- about a 30 min drive from the airport, lovely patch of connected beach on the Hotel Zone Strip. Ground staff- the servers, ushers, bell boys, drivers, bartenders were super nice, cordial and always smiling. Food - decent tasting food, good variety at the buffet, lots of options for vegetarians. Cons- Building- very old facade, paint peeling in places and rust on metal, cracks in sink, mildew in bathroom. Bedrooms poorly designed, headboard juts out over your head so you need to be careful of not knocking against it when you wake up. And no back support when you’re sitting in bed. Resort Credits- they give you around $500 worth of resort credits when you book with them, but they don’t tell you that these credits are useless. You can only spend a limited number of credits on activities like the spa, hotel shop, golf, etc and need to pay the remainder (and majority) of the inflated costs out of pocket. There’s also a 16% tax on everything, which also comes out of pocket. Housekeeping- the ladies are very nice, but they will enter your room even when the “no housekeeping” light is on, and will throw out things they do not recognize. I came back to my room to find my personal (and expensive) hair products gone and replaced with cheap hotel ones. They also threw out my medicines, which I thought was highly unprofessional, and honestly just weird. The response from the hotel to this was frankly appalling, staff was not just ridiculously slow to respond, but after following up multiple times told us they couldn’t confirm what we were saying was true, and “sorry but there’s nothing we can do, oops”. I’m still waiting to hear back from the PR team on compensation for my lost products, but I don’t have much hope. Office staff - the concierges, “tour planning group”, PR staff need training in customer service. They are extremely slow to respond, are missing from their desk more than half the time, and have no real interest in actually solving your problem. They are primarily interested in getting you to sign up for stuff you don’t need. And they immediately lose interest in the conversation, and adopt a pretty bored tone if they think you’re just browsing and not ready to book something immediately. This was our first visit to Mexico, and unfortunately the staff’s attitudes put us off, unsure if we’ll come back to the country and if we do, I doubt we’ll stay with Palace Resorts. TLDR- Definitely not a five star resort, closet to 2/3. Avoid if you can. If you must stay here, however, lock away your important stuff in the safe at all times, don’t leave your toiletries in the bathroom, take pictures of the “do not disturb” housekeeping light if you have it turned on, and pray that you don’t have to deal with PR/ customer service !

The cleanliness of this place is exceptional. Bar service is amazing. My room was not ready on time, and I had to wait several hours for it (way past the check-in time). The room service was super fast and reliable. Elevators are super slow, and you will always have to wait for long periods of time to get to your destination. The beach area is super clean, enough amount of sun beds for everyone staying at the resort. The hostess at the steakhouse restaurant outside was not the best experience, she wasn't rude but she was not able to accommodate properly our party and did a poor job getting us tables so far apart. On the other hand, the waiters and servers were excellent and the chefs did a great job with the food. The best experience we had was at the Wok, everything worked the best. The worst was the Italian, because they couldn't accommodate us, they said the attire required at least a polo type shirt and no flipfops (none of use wear those) but we saw a couple of tables with people wearing plain t-shirts and flip flops... awful staff in charge for the Italian restaurant. Overall, not the best resort I had stayed in Cancun, but it was okay... a little pricey but okay. Recommended if you are a person with plenty of patience while waiting for the elevators and dealing with certain discrepancies in regards to restaurant policies and rooms not ready on time... other than that, it is an okay resort.

This place has made my vacation one of the best! The staff was so kind and patient. The food was delicious and came fast. There were many places where you could eat, whether you were craving pizza or a nice cake. The inside of the hotel was beautiful and had a very nice aesthetic and design to it. The beach was right outside, with a big pool near the beach and 2 on the rooftops. The hotel also contained many hot tubs. Personally my favorite part was the staff. Everyone there was extremely friendly and kind. They were very hospitable and made my trip so much fun and made it one of if not the best vacations ever. If your budget fits into this hotel, I would definitely recommend coming. Thanks for the great trip!

This is a great place, although parts of the rooms are very old and outdated. The restaurant comes with many restaurants, almost all the food is free (with the exception of 2 food items on the menu at the fancy restaurant). You can also go to the private beach area, where a waiter will walk around taking drink orders (for free), and you can order basically any drink you can think of. You can fuse any fruit with any drink, and make any alcoholic drink non-alcoholic. You will also get a travel guide to help you plan your visit here. Would recommend a stay here, especially for the good value.

I recently visited Beach Palace in mid-January 2024 and wanted to share my honest review of the experience. Overall the beautiful beach setting, excellent meals, and good value make it worth considering for a future visit. Check-in was a bit slow, even though we were the only ones in line. One suggestion would be to have a bar with drinks and snacks for guests waiting in line. It could enhance the overall check-in experience, especially for larger parties. The facility, considering its age, is well-maintained. Our room was clean, but it could benefit from a renovation, the double vanity sinks were much lower than standard height. Upgrading would certainly enhance the stay. The value for money at Beach Palace is commendable. The stunning Cancun beach and bright blue ocean views, along with the pools, water slide, top-shelf liquor, and delicious meals, make it a great choice for families. All our meals, from breakfast to dinner, were excellent, with the restaurants outshining the dinner buffet. One drawback was the long lines at the buffet during breakfast, omelets station, as there was only one chef handling the demand. In conclusion, our overall experience at Beach Palace was positive, and we would consider visiting again. A key factor for us is pricing, around $500 USD per night for 2 adults and 2 children, it represents a great value for the amenities offered. With improvements, particularly in the check-in process and property renovations, Beach Palace could really elevate it's appeal.

I can't say enough great things about this place. We literally had the best family vacation ever last week. As soon as we walked in our kids were blown away by the beautifully decorated lobby and the fish tanks, but that only scratched the surface of how awesome this place is. We enjoyed cool shows every evening, and the kids probably ate their body weight in ice cream. Our room was beautiful, and when we had an issue with our tub they upgraded us to an even better room. We enjoyed collecting shells on the beach, pool volleyball, water aerobics, pirate themed treasure hunts, and so much more, but what really takes this place over the top is the staff. They are simply amazing!!! My kids loved Paul, Doris, Gorethy, Luis, and even David the lifeguard. David didn't speak much English (and our Spanish isn't great), but that didn't keep our daughter from talking about how nice he was and how much she liked when he was monitoring the slide. When the workers can call you by name, and make you feel like part of their team it says something, especially to kids. When we left today our kids wanted to get pictures with staff members before heading to the airport, and when we got off the plane this evening, my son said, "I miss Paul already.". Thank you Beach Palace for a wonderful vacation. We will definitely be back!

I stayed here this past week and it was a pretty good experience. The hotel staff was incredible, when we arrived they gave us juice and flowers, it made a great first impression. The room was pretty standard, I thought our view from the second floor was beautiful and I loved the jacuzzi tub. The food at the restaurants was pretty good minus the Italian (not flavorful at all) and the buffet (mainly lunch food for breakfast, very strange). The pools were magnificent and were very clean, they had great seating all around. I will say the stadium bar was a bit outdated and didn’t look much like a sports bar. This bar needs some revamping in my opinion. I was able to attend the Michael Jackson show and was pretty impressed! The comedy show on the other hand was just horrible! During my stay I did encounter one issue, a roach. I called the front desk and they quickly sent someone to take care of this. They also came and sprayed for additional bugs and credited us with free massages (they were AMAZING). Overall I would stay here again but think the resort could use a tiny bit of work, would recommend for a budget vacation!

The food is HORRIBLE, not worth the money. On top of that, Olivia & Fernanda at the front desk are also giving the WORST service to guests. They would not schedule us our free transportation to the airport & refused to make the situation right. If you want a nice place to stay, stay AWAY from anything related to the Palace resorts. The Hyatt is much nicer with better service. If you are white, you will get the BEST service at the Beach Palace Location.

Nice rooms, spacious, clean, open with a big Balcony. The staff is really good and the service is excellent. Nice location if you want to enjoy the sandy beach. The all inclusive food option is just so-so. I highly recommend the resort group to improve on the food choices as well as provide better cooked and better flavor food, for the options already present.

Please avoid, we stayed here 4 nights, didn't got the table in Indian restaurant or Italian restaurant. There is always hour long waiting and you end up eating the same buffet everyday. There is no authentic Mexican restaurant. Italian restaurant we got table once and the service was bad and food was so bad that you miss the pathetic buffet food. All the cocktails we had were like rushed, not even once the bartender used the mixers. Overall good and drink we had pathetic experience. If you are spending money for all inclusive then food and drink has to be great but that's not the case here.

This place is small. That’s the one positive thing about it if you have kids. So if you have older kids and you don’t want them getting lost, you can feel comfortable giving them some freedom to walk around. The food was terrible. I was really hoping for fish tacos but they didn’t offer this anywhere. The Italian place was the best restaurant they offered. The bad part was that the coffee shop didn’t open until 8. The pool food wasn’t available until 11:30. So people coming from around the world and being on a earlier schedule, just doesn’t work. The chain lock on our door to our room came right out of the wall when we pulled on it and in one of the other rooms, the roof caved in on someone we knew staying there. Super scary. Our flight got cancelled the day of and we tried to stay another night and they wanted to charge us $600 for one night. So we looked online and found the moon palace (which is higher rating and offers WAY more) for a couple hundred cheaper. They did seem short staffed and we tipped everyone (although it was all inclusive) because some people looked over worked. Such as the one lady making omelette a and waffles in the morning.

Beware at the airport they will try to get you to sign up for a free excursion. However, they will try to make you pay almost 120 to have transportation for the excursion. Do not sign up or go. The hotel itself is beautiful. But the people at the airport need to be more transparent about the hidden fees. They did offer us the excursion for free, after we paid $50, but charging 120 for transport defeats the purpose. We spend over 90 minutes on the property at the presentation. The excursion should have been in exchange for the time spent. Again do not sign up.

My family and I were at the beach palace for family vacation for about 6 days. We had the ocean view room and overall it was a pleasant experience. A lot to eat and drink, staff were pleasant and you can tell that they genuinely care. My kids really enjoyed the Michael Jackson show and comedy. The only con I have is the pop star show on Wednesday night at 8pm that was supposed to be a family show but wasn’t kids friendly at all. One of the girls wore pants that had half of her but* out and the boys dressed like strippers as well. My advise would be to move that to adults show which is usually scheduled for 10pm. Thanks.

We had a great time at the Beach Palace. The food and accommodations were excellent. Do beware that there is music and activities at the pool most days, for most of the day. If you’re after peace and quiet this is not the place. Staff were amazing. The buffet was lack luster and we were disappointed by the lack of grab and go food options. Everything needed to be ordered, with the exception of the buffet. The restaurants were very good and no reservations were needed.

First visit, would definitely go back. Rooms are adequate size for a family of 4. Room service was impeccable as was the staff in the resort. Rooms cleaned every day. A lot of functionality in the Palace App (room service, luggage pick up, restaurants and menus etc).

For the most part I really enjoyed the hotel. I would say this is not the best place for spring breakers because it's very family oriented and more quiet/peaceful but very close to the strip of clubs. Also service on the beach is amazing they come up to your chairs and take your drink/food orders. The dinners were different cuisines every night and the food was honestly really good. The breakfast buffet was incredible too. I would definitely go back and its a good alternative to moon palace if you don't want to pay as much.

I was a guest of a member. The spa was great! The 80 minute hot stone massage was the best! Beach access was nice but the waves were rough. Rooms were nice and spacious but in room 1221 there was a nasty smell coming from the drain. We complained several times but they just put more essential oils and bleach to cover the smell. The resort "credits" were kinda frustrating to use. The food was great at the 2 Italian restaurants but buffet was just ok. I would not buy into this resort but a visit for my first all-inclusive was nice

This was a wonderful stay at the Beach Palace!!! I am trying to understand how resorts work in Cancun, because they all have their different strengths. We booked through Costco for our honeymoon and it was a wonderful experience. Our room was very generous, equipped with a well stocked mini-bar, a jetted tub (that was the size of a small pool) and even a lounge bed out on the balcony! Everyday there was a cleaning service and then in the evening, there was turn down service. Everyone knew us by name and were oh so sweet and helpful. They even packed us a meal for the airport! We had a small Tropic Storm Grace pass through and they seemed to have the protocol well in place. Though we weren’t allowed outside it and it was raining, I appreciated their preparedness and responsiveness in keeping us safe. The food was a strong point for me. Room service food was okay and buffet food was very repetitive (there was still a lot of variety and everything was still good) however the restaurant food blew me away. Though there were limited options, the food and experience would be like eating at a five star restaurant. The sashimi lacked at wok but the entrees were absolutely amazing. Smokehouse is good for the American food eaters. The tacos at the pool were great. The pizza was good. There was on downside that I would like to point out, plumbing and HVAC system were dated. We heard every drainage flow from out hotel room. So whenever water passed down the pipe, we heard it and that happened night and day so we heard it a lot, the vent rattled when the fan turned on. So that kept us up some nights. I would stay there again! I am eager to try the other palace resorts!!!

I absolutely loved this property. The service was spectacular. Upon arrival, we were met with a cool drink, I received a rose, and both my husband and I got a cool rag with an amazing fragrance for our face. When we entered the room, we were 'wowed.' The cleanliness of room, complimentary robes & slippers as well as red wine. My absolute favorite was that room service was included in our room package. After a long day of traveling, it was perfect. We will definitely be visiting again.

This hotel is OK for its price, but you should avoid coming here during Christmas holidays because their restaurant capacity is much lower than their room capacity. Waiting time for any of their restaurants is at least 90 minutes around the dinner hours. And guess what, if you decide to go to the buffet, waiting time is also above 60 minutes, they simply do NOT have enough seats for their buffet. Food quality is good including lots of choices in seafood and Japanese cuisine, cocktails quality is below average. Overall I would give 4 out of 5 for food quality, but 1 out of 5 for restaurant waiting time. You get what you paid for.

I find this to be a very difficult review to write with so much to consider but I'll try. The staff were primarily excellent. The best thing at Beach Palace was the Indian restaurant, it was the best Indian food I've ever had and the service was superb. The most annoying thing is your food options later at night are limited only to room service, now if they would simply deliver to the bars, this problem would be solved. Be advised the food overall is executed very well however the pork and beef is not the same quality you will find in the US. Beach Palace comes off as an elegant, high end resort overall but you have to accept the many eccentricities that come with poorly designed amenities/facilities when traveling abroad. The elevator controls are absolutely bizarre. Too many things to list but the very short height of the sinks and location of the switches in the room is just strange and annoying. However the biggest problem with the room is the noise. Hard floors throughout make it sound like a train is passing whenever food is being delivered and voices carry easily through the doors which are sealed poorly. Our neighbors were extraordinarily rude with their loud music and screaming kids. Do NOT let them give you a room anywhere near the elevator! We arrived on a Saturday and I was surprised to see the place primarily full of locals, but Sunday and after the clientele was more as expected. There were a lot of kids staying here and in the future I will choose an adults only hotel if I come back to Cancun. My overall take is if you are Latino and bringing your family this may be a great choice for you.

I am giving this resort 3 stars because the staff is so kind, but the resort itself wasn’t for us and they transferred us to another Palace Property (which we appreciated). This resort is very small and compact and it can’t handle the demands of all the kids running around when it’s at or near capacity. The pool is incredibly small and is very cramped since they are always doing some kind of activity right in the middle of it taking up valuable space. Teens are allowed to run around the hallways at all hours. If you’re on a budget and have children, this one is a good fit. If you are traveling as a couple, a family with young adults/mature teens, or an adult group, this Palace location absolutely ISN’T for you! Try the Grand at Moon Palace! It’s worth the additional cost!

Stayed at this resort and had a ceremonial wedding on their rooftop terrace. All of the experiences at the hotel and leading up were top notch. Service is next level and there is always someone close by that is more than willing to help with anything. Food was amazing and even with the buffet there were plenty of options available for all diet types. Our favorite of the on-site restaurants was definitely the outdoor grill with the Japanese restaurant being a close second. They only do a single wedding a day so a perfect spot to get married at and not feel as if everything is rushed so the next marriage appointment can run. Only small issue is that the rooms, bathrooms in particular, are a little rundown and we had an issue with the light in our shower constantly dripping. Maintenance was around though to look at the issue and they had it solved for our last night. Great, laid back resort

Staff at front desk is extremely unprofessional. Forced us to pay $150 for airport shuttle when the shuttle never came l. When I refused to pay they threatened to call the police. Asked to speak to their management but apparently they didn’t have any on call at the time. What a racket. Hotel is beat up, old and mediocre. Two people staying with us got food poisoning.

This resort is great for couples and families. They have three large pools & kids daycare near the beach. They have great rooms service you can order the day before. We were able to upgrade our rooms & the entire staff knew us by name after one day. They also have a rooftop bar & two pools on the roof. They also exchange dollars for peso in the lobby. They also have a cafe that serves coffee, americanos, cold brew, lattes, sandwiches, and sweets. At night they have live music in the sports bar.

Had a great experience. Coming first time in mexico. We loved our rooms, services and food. The reason I am giving this hotel 4 star is because they don't have much veggie options otherwise I would have given 5 star..

I can’t begin to explain how magical the weekend stay at this resort was! The all inclusive food was mind blowing. The hospitality was out of the world. They have ruined it for every other resort in the world. I honestly feel like going back to Cancun just for a weekend at The Beach Palace.

Good entertainment, clean, very good staff, food was OK in the main restaurant but the steakhouse and Chinese were sub par, nice beach (full of seaweed) rooms were genuinely excellent. Enjoyable stay overall. WORD OF WARNING: Do not use the jet ski's on the beach, dangerous, old, sticky throttles and the staff renting them are without any common sense, someone will, one day get very hurt.

It was our first time in Cancun and stayed at all inclusive hotel, Beach Palace. The pros: The view from our lagoon facing room was great, could see for miles and could also see some of the beach side. The a/c chilled the room with no problems. The restaurants inside the hotel had pretty good food overall. Spacious swimming pools with swim up bars. The cons: Seaweed was covering the entire beach and was thick in the water for about 100 yards out, which made the beach mostly unusable. The cocktails were noticeably watered down, so more are needed than should be to get your buzz on. Restocking of our room fridge and mini bar seemed to be hit or miss. Had to call and request it to be restocked more than we should have. Excursions are expensive. Beds are small, so no stretching out...be prepared to snuggle with your partner, whether you want to or not. Overall we liked the stay, didn't love it.

We are members of Palace Resorts. I’ve stayed 5 times at the resorts. We were there in August and a Beach Palace employee hit my 3 year old daughter on the head with a post hole digger. They are refusing to do anything other offering us an “upgrade” to an ocean front room at our next stay. Not even a complimentary vacation to accommodate the one they ruined. These people truly do not care about anything other than peoples money. They say they’re “at your service” but that’s an absolute lie. We’ve stayed 4 times at Beach Palace and AND give these people money monthly to be treated like scum.

Beach Palace might be older, but it is magical due to the beautiful beach and the amazing employees. The employees made our stay truly magical. Below are just a few of the amazing things I experienced. Pool Areas • First, there is the incredible service at the main pool. Frangelica working the pool service getting everyone their drinks and food is amazing! She is so kind and has given me amazing service for the past few times I have visited Beach Palace. She always knows when I need a drink and rarely has to ask what I even want. She works so hard all day and deserves to be recognized. • Then there is Eunice who works in the towel hut. She so kind when you come to her to get new towels each morning. Then watching her clean up all the towels scattered throughout the pool area is amazing. I can’t imagine how hard her job is carrying all the towels and she does it with a beautiful smile that could light up a room. • Lastly, I can’t forget all the incredible service at the sky bar/pool. I wish I knew all of their names because each of them were attentive and nice. I would look to call out Alfredo though, he has been working in different spots for the past few times I have visited. He is great to have conversation with and works so hard. He is always running around getting everybody their drinks and foods. He is an amazing employee! Restaurants: • The first night started off with a bang of excellence when we ate at Momo. We had a large group who all traveled the entire day to get to Beach Palace. Silvino was our server and went far beyond our expectations. He was so attentive to us and gave us the best service, what a hard worker. Everything he did was beyond perfect. By the end of the evening, he invited us back to have a special private dinner. We come back later in the week to find out what was in store for us. To our shock we had a private room. We were greeted by Silvino and his manager Oscar (Oscar has always been one of our favorites when he used to work at the Smokehouse). Also taking care of us during this special dinner was Martin. This dinner by far has been the best Palace experience that we have ever had. It was so magical and we were truly honored to be picked and receive such amazing service. What a night of amazing service and fantastic food! • Then there was Raymundo working at Gondola. He served me twice during my stay and each time was amazing. The first time was our large group while we were celebrating a birthday. He was very attentive to all our needs and was always on top of any special requests we had. He made the birthday extra special. The second time it was only two of us and his service was just as fantastic as the large party. Again, another hard worker that Palace is lucky to have. Above our just a few of the great experiences that I had during my stay at Beach Palace. It truly amazes me the more I visit beach that the employees become friends and always remember me. Beach palace maybe one of the older Palace resorts, but it is truly special and that is thanks to its amazing employees. Thank you from the bottom of my heart for an amazing stay.

Beach Palace was an excellent resort. The staff was awesome, the cleanliness was great, and the COVID protocols made this trip more fun than worrisome! Highly recommend!

We had a group of 8 traveling to Beach Palace in Cancun. I can’t say enough about our stay. Everything from transportation to and from the resort, the food, the servers - Ernesto was our favorite. He started our day with amazing coffee and always made us feel welcome!! Everyone worked so hard to make sure our stay was perfect!! We loved lunch on beach, water volleyball, the roof top pool! Everything was just perfect!! Can’t wait to go back!!

We stayed here for our honeymoon and overall it was pretty great. Pros: Love the beach access and chairs on the beach with quick access to the water. Big room with jacuzzi. Good food. Loved the sweets and coffee shop. Service was great. Buffet and restaurants great. Beach attendants Daniel setting up umbrellas and Sergio the waiter were fantastic. All inclusive so all the drinks you want. Location central in hotel zone. Cons: didn't get the room on the floor level we wanted. Requested honeymoon package and didn't get some stuff til the last night. Pressure the minute you arrive to visit a different resort for a "presentation" which we all know is for a timeshare. Would have preferred acknowledgement of us being there for our honeymoon and talk to us about that to schedule the dinner. Like I said, overall it was pretty darn close to perfect and we will certainly explore this place again for our anniversary trip next year!

The staff was AMAZING. My boyfriend and I came for a couples trip and the moment we stepped in, the hospitality was exceptional. Food was decent and the staff was honestly what makes us want to come back. They are so kind, so patient, and work hard all day to serve everyone there. We had a few particular waiters such as Andres and Juan Carlos who always made sure everytime my boyfriend and I were in the buffet, they catered to us. Also, my boyfriend dropped his money in the buffet and Diego seen and gave it to my boyfriend. We were so happy we decided to go with this resort and already planning to come back.

We loved our vacation at Beach Palace! The spa services were wonderful, the staff were very attentive and friendly, the food was excellent and they were very accommodating to my severe food allergies. Our room faced the ocean for a spectacular view of the rising sun and moon, our friends stayed on the lagoon side and were treated to the sunset and city scape. An excellent vacation all round.

I loved my stay here at Beach Palace in Cancun. It was very beautiful and the staff were so wonderful and helpful. They were so nice upon arrival as well. Don’t forget to check out the skybar and the awesome bartender Alfredo!! He was so friendly and made awesome drinks. It’s an also a good location nestled between the nightlife strip and the mall! Room service was so convenient and the coffee and treat shop was awesome as well! You won’t regret your stay!

Review This review will have everything I looked for in a review and more. My girlfriend and I stayed in the Superior Deluxe Lagoon View Room. ***I’d like to preface this by saying to PLEASE tip the people who help you. Even in the buffet! The tips are NOT included, and I’m sure they’d appreciate it!*** Room: The room was great. It was clean, had a minibar, and good choices of sodas in the mini fridge. Patio was huge and had a little outdoor bed that we were able to lie on to watch the sunset. The whirlpool bath was the biggest I’ve ever seen, and worked perfectly. The ONLY complaint I have is that outside our room were incredibly loud fans of some sort that made it difficult to have a conversation outside. It was not an issue indoors. I feel like this is a lagoon view issue only. Food: The food was delicious. For those who complained about it being Mexican food, please keep in mind that the resort is in Mexico. The breakfast buffet had an option for freshly made omelettes and waffles with toppings/ingredients of your choice. Lunch and dinner had an option for fresh, customizable pasta, tacos, and burgers in addition to the buffet option. If you are worried about the food items getting repetitive, I HIGHLY recommend getting dinner at the restaurants. After all, it’s free. Restaurants: We tried the sushi restaurant and steakhouse. The steakhouse was so good we went back two days later. I highly recommend asking for the flambéed coffee with dessert. The sushi place was also delicious. The fried shrimp entree that they serve is AMAZING. Drinks: Drinks ARE light! What more do you expect from an all-inclusive that serves probably thousands of drinks a day? You can always get a second (or third) drink, or even ask for an extra shot. Once again, it’s included. Service: We received the BEST service in our time here! Roger, Zacarías, and Raymundo by the Pool and were top tier, and always made sure we were taken care of. The real stars of the show were Andres at the buffet and Fernando at the steak place. They were constantly checking on us, providing excellent service, and Andres even helped me out with finding salsita when I was itching for spice. Pools: The ONLY annoying thing is the lack of pool chairs. As I’ve seen mentioned before, people will reserve chairs and never come. I watched 2 chairs sit for HOURS with just a towel and one shoe on it. I also witnessed a woman laying towels on 4 chairs at 7am, then leaving. We were lucky enough to find chairs every day, but we also came during what I believe to be a slow time.

The property is just not worth the price. The value for money is just not good. We paid for an upgraded room and our room was the exact same as every other person in our 40 person group and it was not clean upon arrival. We also took warm showers as we did not have hot water. The food was ok (not great), but we ended up at the buffet more than we would like. They have 4 speciality places, but the wait was always an hour to get in unless you went at opening. We didn't hate our stay, but for the money you can certainly find a nicer experience even within the Palace brand. I would not recommend this resort or return.

Had a great time at Palace Resorts. The staff was super friendly and helpful. The rooms were clean and very spacious. The jacuzzi in the rooms were a very nice touch. Alfredo is the best bartender there. He was extremely friendly and fun. I would recommend this place to anyone looking for a fun and affordable vacation spot in Cancun. Great for weddings and party's alike.

We traveled with our toddlers and had a wonderful experience. The staff were absolutely amazing, the rooms were clean, ocean view room was exceptional. The food was excellent, and there was a great variety at the buffet. Im a vegetarian and felt there was always enough veggie options. Pool side service was great and activities took part throughout the day. An all round wonderful experience!! Would 100% return and definitely recommend.

I went with my family of 6 to visit Cancun and we were pretty content overall with the experience. The biggest downside right off the bat would be the Grand Palace resort that they try to get you to visit. We had our last day free and decided that we could visit the water park and arcades, etc there. Upon arrival, we sat through a 4 hour salespitch with 3 salesmen coming in and out trying to get us to buy their packages. We couldn't explore or have fun (not even the kids) until the "presentation" was over, and by then, most of the day was already gone. Secondly, the rooms and their utilities were the next biggest downside. The plumbing was pretty bad, so there was always a clogged sink that they never fully fixed no matter how many times we asked. Another event was when trying to get the TV to work, an outlet on the wall literally just fell out and caused a large arc and tripped the breaker in our room. Other than that, the elevators were also a pain, it took forever to find one, and the stairs are hidden and not for guest use. However we just started taking the stairs even if it meant 7 flights in an area we shouldn't have been. I personally think that they should make the stairs more accessible to guests and make the elevators not the only way. That's just the negative stuff though, the food was pretty great - we went through the buffet most of the time because the wait times for the restaurants was too great and the waiters never seemed interactive.

This resort was everything I wanted for a relaxing vacation. From the moment we arrived, the service was impeccable. The staff were friendly and extremely helpful. In fact, I never had this level of service at any other resort. The pool was great, the beach was wonderful, and the room was clean and huge. I highly recommend this resort for a beach vacation.

I stayed for 4 days at this property and I can say I will definitely be back! The service here is top tier, every employee is friendly and extremely happy to help you. Check in with Santiago was great, Chef Gabriella is amazing, and our server by the pool Odely was friendly and very fast anytime we needed anything. If you want a vacation where you can lay back and be taken care of, I highly recommended this place. They offer great service and hospitality!

This hotel needs some serious updating and much better air conditioning. Our room was warm…we had to request a fan. Food is not great…far from a 5 star rating. Weird lunch and dinner items out at breakfast. Rooms are decently clean but the shower is pretty gross. The rooms have ZERO privacy so if you are traveling with your family/kids, it’s awkward. Smallest lobby I’ve ever seen. Most of the staff is wonderful. Wouldn’t stay here again.

We enjoyed our stay at Beach Palace. The resort is small which made it easy to access everything. Our service was fantastic, the food was great. We enjoyed the buffet and the steakhouse. Our room was clean and the staff would check in to see if we needed anything daily. While it is not widely advertised, the resort will offer transportation to their sister properties but you do need to be ready to listen to the time share pitch to access it. Overall a great location, great hotel with good amenities.

So we really loved this place. I'll get the bad over with first. The elevators suck. During rush hours you will wait up to 5 minutes for one. The food at the Smokehouse was terrible. We all hated our meals there. Finally, they will try to sell you a time share on your first day and when you're about to leave, they will try to sell you a trip for next year. Now the other restaurants were fantastic. I cannot say enough about Agra. The people here were the best! They truly want to see you have a good time and will be more than happy to get you drinks or help you with anything. The tacos at the pools were amazing. I looked forward to that. We missed a few shows, but the ones we went to were okay. For a small resort, I had an amazing time. Oh, you have to check out the bar too.

We love palace resorts and beach palace is our favorite. We always choose an ocean view room to get the breathtaking sights. Staff is courteous, food is aplenty, sand is clear of trash. Stayed for 7 nights in late December 2022. Resort has entertainment staff that keep guest engaged during the day and there are shows at night too. There was an awesome party on new year eve also! There are couple things that we think could be done better -- 1. Hotel capacity is ~900 person, however there are only ~330 chairs. People wake up at 6:30am to 'reserve' chair with their personal belongings. We didn't get any seat first day, then we had to follow the protocol ;-). 2. We called the hotel almost 3 months in advance to secure a King bed. Apparently they didn't do it and during our check-in we were offered only double bed. Available King bed rooms were supposedly above 8th floor and were in different class. I wonder why Costco didn't offer these rooms to us during our booking. 3. Food is awesome but wait time is terrible. Line forms at 5:15pm for Wok restaurant which opens at 6pm. Capacity is limited and it takes about 1:30-2:00 hrs for a seat to become available.

We stayed at Beach Palace for the day, as we usually stay at their sister resort, The Grand Moon Palace. We took a shuttle and spent 6 hours here and we had such an AMAZING time. We had such a good time that we booked to stay here in April! The beach here was unbelievable. The most gorgeous beach I have very seen in person. There's a huge main pool and if you take the elevator up, there's an awesome rooftop pool with a swim-up bar, plus beautiful Ocean views. We ordered lunch from the swim-up bar and it was delicious. And of course, the staff are all so amazing. We can't wait to come back in April!!