1/5 Gritt M. 1 year ago on Google
Terrible
experience!
My
family
just
booked
a
stay
at
D’Djabu
Villas
for
3
nights
and
it
was
honestly
a
terrible
and
unpleasant
stay.
No
one
was
there
at
check-in
and
the
reception
was
empty
every
day
except
for
1
hour.
Rooms
were
not
cleaned,
there
were
no
toilet
paper
and
there
were
mold
on
the
fabrics
on
the
cushions
and
bed.
There
were
construction
next
to
the
hotel
which
continued
until
10pm
every
day,
even
though
the
guy
at
the
reception
(who
showed
up
1
hour
per
day
and
was
not
reachable
by
phone
or
WhatsApp)
said
the
construction
noise
would
end
at
5pm
but
it
didn’t.
The
WORST
PART
was
that
there
was
parties
at
the
hotel
EVERY
SINGLE
NIGHT!
My
family
got
NO
sleep
for
the
3
nights
stay.
The
manager
didn’t
reply
when
they
called
him
to
tell
them
about
the
parties
and
the
reception
was
empty.
The
people
partying
didn’t
respect
other
guests
at
the
hotel
and
there
was
no
consequences
from
the
manager
or
owner
as
they
were
not
there
during
my
family’s
stay.
When
we
complained
at
check
out
(luckily
the
manger
was
there
for
1
hour
so
we
could
check
out)
there
was
no
apology,
no
offer
to
return
the
payment
from
a
3
nights
terrible
hotel
stay
for
a
family
of
4
who
didn’t
get
any
sleep.
No
explanation
as
to
why
he
didn’t
pick
up
the
phone
or
was
at
the
reception.
NOTHING.
We
kept
complaining
and
my
sister
almost
broke
down
due
to
no
sleep
for
3
days.
He
then
promised
to
get
back
to
us
regarding
a
refund,
but
instead
BLOCKED
us
on
WhatsApp.
We
have
NEVER
experienced
such
an
unprofessional
service
level!
It
is
rare
that
we
have
such
a
bad
experience
like
this,
but
we
can
NOT
recommend
this
to
anyone.
Especially
not
someone
who
actually
want
to
sleep.
If
they
had
compensated
for
the
nightly
parties
and
no
sleep
by
offering
a
refund
and
also
sincerely
apologised
for
ruining
the
first
part
of
a
family’s
holiday,
then
we
could
give
them
more
stars.
But
this
was
just
unprofessional
on
a
hole
different
level.
Blocking
customers
after
promising
them
that
you
would
get
back
to
them
regarding
a
refund
is
simply
rude.
0
stars
from
us
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