Not a place to go if you are non white. A Group of Black Guys booked a table as part of a Stag do and we were refused entry. The female staff member was accommodating and would of let us in, but the bouncers were intimidated by our presence. Another guy with long dark hair came over and advised he would call the Police if we did not leave and did not explain why. This club does not embrace its diverse clientele. Avoid.

COMPLETE SHAMBLES. On Saturday night we attended Tiger Tiger Cardiff and had booked the karaoke booth for 2 hours from 10pm to midnight. Firstly we were shown to the booth to see it was filthy dirty and the floor was all wet. The worker there openly told us that the booth had not been cleaned as we entered but made no comment about apologising for this. Secondly, the booth was unbearably hot to the point each person had to go and stand outside every 5 to 10 minutes. We were advised the air con had broken in there but yet again no apology for the inconvenience. Nor were we advised at time of booking or in advance after the booking was made by anyone that this was the case. There was nothing but a small battery powered fan that we each had to pass around one by one to try and be able to stay in there and use the booth for karaoke. Thirdly, the woman that took us to the booth and explained the rules was also incredibly rude and kept telling us to shut up and even said she ‘just wanted to finish her shift.’ She couldn’t have been less welcoming and unapologetic. The fact we paid £200 for 2 hours in this state is completely unacceptable and we are all pretty disgusted. I am not normally someone to complain but this has given me no choice to contact you. It’s utterly appalling and none of us would return to your bar again because of it. It was our works summer due and quite frankly your organisation put a dampener on the end of the evening. Complete waste of £200 plus all the drinks we bought on top. Go and spend your money elsewhere this place is the biggest rip off!

they wanted 20pounds for entry because I was alone, even though I visited the country alone and everyone else was paying 5pounds unbelievable, that's just a rip off really at least they played a few good songs inside. one guy in particular was very very rude

Hardly any queue Saturday 18th September about 11.45pm. Bouncers polite paid the lady £20 for me and a mate and I waited after a long looking at each other I said what a tenner each what a rip off. Music was alright my mates first double Jack Daniels and coke he said was disgusting. Personally I wouldn't come here again plenty of other bars open to early hours better service and not rip off prices

We received absolutely awful service at Tiger Tiger and would never go back. We’d booked a table and paid a deposit of £20pp but were made to wait outside in the rain for 15 minutes for a manager, who then said she would be unable to honour our booking as it was now 15 minutes after our booking time! We disagreed and explained that we had been waiting for her, and she begrudgingly took us to a table. She took our drink orders, which we then had to wait a further 20 minutes for (they were all simple spirit & mixer drinks). The female manager continued to talk down to and belittle us, despite the fact that she was in the wrong. We left as soon as we had finished our drinks, the atmosphere wasn’t great but we probably would’ve actually enjoyed it if it weren’t for the awful service. I’d avoid, every other bar and club we visited in Cardiff was miles better than Tiger Tiger.

If I could i would rate 0 stars. Awful night out. Had to drown my sorrows with expensive, poorly poured pints. Wouldn’t even come back If I felt suicidal

Terrible pub. Completely down hill. Match day and nearly every draught is off - probably a reason behind that considering it’s completely empty. Should have stayed closed down. Do not attend. Bouncers doesn’t understand current covid rules either.

Booked a table for 12 for after the rugby, no issues on entry at about 9pm, table area decent, not too busy. Had a bar tab from the booking, again no issues with that, you could only buy cans!! Cans of cider that were small and cans of cheap Pilsner. Music was decent, everyone in good spirits from the rugby but total profiteering at the bar.

I have visited before and had a good night although last weekend when I visited for my birthday with a group of friends, Me and a few others arrived first and we were let straight in without payment but when the rest of our party turned up (who were black&Mixed) minutes later they were refused entry and when they explained that half of the group had already been let in they were made to stand out in the rain till the bouncer decided to make them pay! Won’t be visiting again seeing as there is a race problem!

Came from London! And I had an amazing night! The club is so cool! Especially James and Tarik!! Thanks for it!!

Overheard managers talking down to their staff this weekend, the way they spoke to the staff is unacceptable as well as charging more for 'males' than 'females'. It just seems like at least, the male manager i overheard talking to staff, really doesn't care for their employees and treats them awfully. The poor staff

Awful service. Paid £80 for a table and drinks package and were told by the door staff to wait in a mile long queue outside in the rain. Didn't get in at all with no refund.

Paid for a club night which didn't happen then refusal to give refund and ignored several emails. Poor customer service - avoid

Shocking service from start to finish, woman(staff) was swearing as we walked in , finally got a table , then placed our order for our drinks of 4 cocktails, 15-20 minutes later the same guy came back with 'give me money' walked off with the money , then served another table and left me to collect my own drinks from the bar when it's table service. Shocking , Would never come here again

I’m surprised this place it still aloud to open, take a look at the toilet pictures. Unreal! Disgusting in there.

huge disappointment with the Venue that was attended on Saturday. I have attended the venue many times before, where we were greeted at the door, taken to a dedicated VIP area and looked after. Drinks were on the table and all in all we had a great time. This was not the case this time around! When attending I told the door man that we had a table booked. He told me to go and see someone at the bar. After waiting for 15minutes, the bar tender told me to find a table and then come back for my drinks order. We found a table, but it was messy and other party goers were dancing on tables around us. We then waited another 15 minutes to get served. I asked for drinks to be bought to our table, but they said they didn’t do that. We then ordered 8 lagers, 2 ciders, gin & tonic and a whiskey. We asked for draught stout, but this was off. The selection was very, very poor. After starting to drink the lager (pilsner) we all thought that it tasted awful so went back the bar to complain. Again, we queued up and were told that we could have CANS instead, which were better. At this point I had enough and spoke to a manager and asked for our money back, but he said that he couldn’t do that, and we would have to request this via head office. He said that he would put me in a VIP area and reluctantly we agreed. It was so far removed from a VIP area, No heating, no entertainment and no atmosphere. We were then given 8 cans in an ice bucket, which tasted the same as the draft (Awful). We had a bottle of Rum, which was fine but to be honest by this time we just wanted to get out of there. So drank up as quickly as possible and left. Another group then entered the VIP area and left after about 10 minutes and even gave us their beers, which we didn’t drink as they were horrible. If I was to mark down my experience out of 10 it would be -10. Absolutely awful, I was very embarrassed that I took my guests there and will never attend again.

Terrible. £10 for a vodka and orange power trippy manager on the door that everyone has to go through. Bar staff trying their best but god

The most scummy company I have ever had the displeasure of dealing with. Breached refund T&Cs and ignored all forms of communication, luckily my credit card company were able to reimburse me. Upon trying to enter the place with our paid for booking, was told a PAID for ticket didn't guarantee entry and that they were full so wouldn't let us in, absolute scumbags and were full of their own self importance, totally smarmy the whole time. Awful, worst place in Cardiff without question

Do all your staff have covid jabs and pass ports, can I request you show me them ?

Appalling place. Terrible service. Ordered food for 13of us. We had three trays of cucumber, tomatoes and celery!!!! Went to pay to be told there was no charge.... £135 taken out of my bank today!!!! Disgusting. I wouldn't advise anybody go there .

What a dissapointment!!! Was looking foward to spending my hen night her after booking a table and checking about food.Only to be told on arrival that there was no food!!! But they did offer 3 platters of snacks! On the 3 trays we had tomatoes, carrot sticks,cuncumber, celery, handfull of potatoe wedges, chicken nuggets and little pizza!!! We went to pay and was told no charge, but after checking bank today they had taken 135 out!!!! Disgusting!! The staff were rude and not helpfull at all!!!

What happened to this place, was great in there years ago! Had a pint of lager, haven't been right since🤮

Nice pub

Amazing place for a night out. Been there with my girl and it was worth it ❤️🥂

First experience here.. really big venue and friendly staff. But massive shout out to James who was friendly and accommodating :) .

Much better alternatives on the same street. Avoid. No logic to prices.