I went to McDonald’s hoping for a nice day out, however this day was NOT GOING TO PLAN!! I ordered my food. Tell me why my burger only had ketchup and cheese in it? I left hungry poor and a little bit sad. I did go to the desk but they said and i quote “its not my fault that i thought this is all you needed to eat.”

1 star is even generous. How are you gonna deliver to me two mcplants without the actual patty?? Terrible. What a waste of money and time!

Edit thank you for the burned double quarter pounder (pictures below) instead of using common sense & throwing away the patty you burned. You instead thought oh well not my problem & chucked it in thinking I wouldn’t bother driving back & you’re right no need when I can contact the company online or through a review. Please do fire the person in charge of cooking burgers 14/08/23 at 19:23 Order 42. The company even tells you the exact time to cook the burgers how that one employee failed still baffles me never in 30 years have I received burned food in my life is competent staff hard to come-by or is it this new generation? Good most of the time. But has messed up my order numerous times I wanted a large meal with a student cheeseburger. But when I asked and the girl on the mic asked several times which meal "large please" sorry which one "large" I have no accent so how clearer can I be ? When I get my order medium meal -_- when I say I ordered large they say well it says medium yes because she messed it up I even recorded it on my phone to show them because I know this happens on occasion upon which they said nothing they can do when I know you can since previously I got refunded and the food for the same situation at which point I said well the police will then talk for attempting fraud. Common sense it would be a large meal because the student offer is only for large meal. After this they finally handed me my food. Most of the time the lettuce is yellow slightly old you can tell the food has been cooked 15-30 minutes ago because it's not hot or juicy. This place and the employees need to step up their game you wouldn't serve your family this so why your distant brothers and sisters ? Just to get on with it and paid isn't good. If I took this approach in my job people would be dying.

i wentt to mcdonalds and orders £5 of food a burger drink and a large fries and i paid for it all but then my order wasn't coming so i went to ask where it was and they told me that they cancelled it and the money shouldn't have gone through but then i told them it was taken out and showed. them proof but they said it. must have been from another time and i had no money . this is a disgrace !

Clash at the castle, so I understand you are busy. But really, where is the rest of my wrap 😔😔😔

Ordered a tiramisu flurry and got a maltersers, they forgot our straws and they didn’t give me any ketchup dips. I asked for a fair few as I like ketchup with my fries and nuggets and mozzarella dippers (which were cold and not at all stringy) but don’t like the spicey one. Would give 0 stars if I could. Do better Update 26/09/22. I gave them a second chance they gave me 0 dips this time. Despite dips coming with the 20 nuggets And I ordered 3 extra dips for my cheese dippers as I don’t like the promotional sauce. How incompetent do you have to be so ignore half an order. Plus cold chips. Never again.

Abysmal at best. Would definitely give 0 rated review if it were possible. Drive through experience was shockingly bad. Two lanes, whilst I was waiting 3 cars in the other lane were served quickly and efficiently, server could not get act together AT ALL. Ordered 3 things, asked if I wanted as a meal as was cheaper, said OK and was still charged full price. Very stroppy member of staff when paying at window. Definitely in the wrong job!!

McDonald's Fillet-O-Fish: A Seafood Symphony on a Bun I recently had the pleasure of savoring the McDonald's Fillet-O-Fish, and let me tell you, it was an absolutely delightful experience from start to finish. As I unwrapped the perfectly warm and slightly toasted bun, a mouthwatering aroma wafted through the air, teasing my senses and hinting at the deliciousness that awaited me. The star of the show, the golden-brown fish fillet, was a true work of culinary art. It glistened with a delicate sheen, showcasing its impeccably crispy exterior, which gave way to the tender, flaky fish within. Every bite delivered an exquisite contrast of textures - the satisfying crunch followed by the melt-in-your-mouth succulence of the fish. Accompanying the fish was a harmonious blend of flavors and textures. The creamy tartar sauce, with its tangy and slightly zesty notes, provided the perfect counterbalance to the savory fish. The lettuce and cheese added a refreshing crispness, while the soft bun enveloped all these elements, creating a symphony of flavors and textures that danced on my taste buds. And when you thought it couldn't get any better, there's the delightful McFlurry to consider. The combination of velvety soft-serve ice cream and your choice of toppings is nothing short of a sweet masterpiece. Whether you opt for the classic Oreo crumbles, malteasers, or any of their other tempting options, the McFlurry is the perfect sweet ending to your McDonald's meal. In conclusion, the McDonald's Fillet-O-Fish is a true masterpiece in the world of fast food. Its flavors and textures blend seamlessly to create a symphony for your taste buds, making it a must-try for any seafood lover. And when you're ready for dessert, don't miss out on the delectable McFlurry. It's the perfect sweet note to end your McDonald's dining experience on a high.

Went through drive through at 5am bang on when breakfast starts. Waited behind a car that was at the collection window for just under 10 minutes. Collected food, the sausage and egg were both like rubber and clearly hadn’t been cooked within the last 20 min let alone 10. Relayed this back to the store who said I am lucky because they are not in the habit of giving out free food. Yes and not fresh food either! To top it off, no napkins with order either.

how hard is it to put sauce packets in a bag? you ask which ones i wanted then didn't bother to put them in. really no need to be so tight with sauces

The cleaner of this place is amazing! Every time she's on shift, the place is spotless! Even on a busy hour. The moment someone leaves the table, she's on it quickly cleaning it down for the next people. Amazing. Don't know her name, she has short hair.

As a fast food outlet it was very slow. I accept it was late on a Sunday night but 25 minutes for a 4 car queue is too long. I did not complain to the staff as they looked stressed enough as it was.

I went into this McDonald's for breakfast after taking my daughter to the hospital. I sat down waiting for our order to be collected and the cleaner (old woman) kept picking on my daughter because her foot was balanced on the seat opposite (bearing in mind she just had a procedure) the cleaner kept approaching us to tell her to put her foot down. I find this very personal because people directly opposite had children standing on the seats, kicking the seats and the mother had her feet up on the seats but nothing was said to them. She was just persistent in picking on my daughter. The woman was very rude in approaching my daughter even though we were present she directed to my daughter and never even acknowledged us. I suggest some people skills training is needed for this employee and as McDonald's is more for younger children than adults there is going to be a number of them jumping on seats etc. As a manager of a food establishment I would be disgusted to find out m to staff speaking to children the way she did today and hope something is done about it so no other child has to experience this. God forbid a child ever got happy about a happy meal and jumped in the seats

Ordered a 5 chicken selects meal through the drive-through. Had to park up and wait ages then had to go back in as they forgot the dips. Checked my meal before leaving but when I got home and opened the box which said selects on it, it was full of mozzarella dippers?!?

Used the app and collected via drive thru. Service was quick enough, however, the issue was the food. The chips weren't seasoned. The quarter pounder burger was overdone/burnt. The apple pie was lukewarm with no timestamp on it which led me to believe it had been sat way past its useby time (won't kill me, but still not up to standard). We usually go to the valegate mcds, but thought we'd try a different one. Instant regret.

The food was fine - you're usual Macs affair. Initial server didn't seem too bothered, and they forgot some condiments in my takeaway order. Nothing major, but nevertheless, could be better

It’s take long time to prepare the food Noticed that all the kitchen staff touching the food with barehand and in between making the food they are touching “everywhere”. Noticed that the entire kitchen floor is bit of messy with lots of food stuffs. Please respect the food and please respect us

Always jet washing the site and I always end up with a face full of misty water. Last time I was here the worker was cleaning the gutters and soffit and kept washing as I was trying to leave through the door, myself and my food was wet with dirty water dripping off the gutters.

Absolutely appalling service. Always leaving out food from my order either chips or burgers, today they left out 3 large portions of chips so conned me out of money! Will be driving further away from now on instead of using this robbing place!

I have to firstly point out that usually this place is decent...as far as McDonald's goes it's the best within the area. But tonight we went there to get the kids a quick meal on the way past and there was a huge queue....took about 10 mins to get to the order window to be told no fish fingers , no chicken nuggets, no chicken products basically. The kids don't like burgers so we had no choice other than to spend another 10 mins locked in the drive through. You would have thought our of all the staff working there that one of them would have thought to put a notice at the entrance to the drive through. Saving people time and saving the staff having to repeat themselves 101 times. Obvious thing to do really. We then proceeded to Newport Rd and opted for a burger King as we thought Newport Rd mc Donald's would be the same and as we drove into burger King there were literally signs every 10 feet stating they have no chicken royals . Just a simple sign to let people know works a treat

Been to a lot of McDonald’s around the world. This one was really good. Place was spotless. The staff really nice and the food was the best McDonald’s has ever given me. Went with my gf and a fussy 9 year old and we all really enjoyed the food. It’s no wonder they was a long line at the drive through. Quality and service 10/10.

Every time I come here the wait is bonkers. Tried it all, click and collect, dine in or drive through. Always a twenty minute wait minimum

Simple order or large fries, 2 hamburgers and a share box of nuggets. On opening the bag I have 1 cheeseburger, 1 hamburger, nuggets and no large fries. Absolutely useless. How can anyone get such a simple order so wrong.

im surprised that customers think the food is worth the money. The fries are always luke warm and limp. Cheese never melted on burgers as they are never cooked together ? The big tasty is nice tasting but never served hot, and taste colder with cold lettuce and tomatoes. McDonald's never seem to listen and improve , the food is always luke warm. I only end up in this chain when Ive got no choice or my family want to have this dreadful food. My wife says the same thing foods not hot. Fast food it is but far from being quality and worth the money. Plenty of nice burger joints in the high street where burgers are larger and hot. Forgot to mention the hot chocolate , cheap powder style thought i was back in the 90s at college buying it from a vending machine .

honestly they must hate there jobs here 👎🏼 never the right order, must put half a bottle of ketchup in breakfast rolls for a laugh and the oil the hash browns are cooked in is disgusting. if the food looks super brown after frying and it's not burnt the oil needs changing yuck if you don't like tour job leave have some pride in your work.

Absolutely shocking service. Click and collect took 20-30 minutes. Food came cold and order was wrong! Husband's big Mac had no cheese or big Mac sauce just ketchup and mustard which is wrong because we didn't even ask for that! My son's happy meal had no chicken nuggets just fries. My mcCrispy tasted off. Will not be ordering from here again. If I could give 0 stars I would. Absolutely awful

Wish there ice cream machine WORKED! every time I go here it's not available. Other McDonalds seem to have it so I don't see why this store is different. Staff are friendly and helpful especially the lady who does the floor. Delivery drivers parking in disabled spaces they should be fined for this they are don't own a blue badge, so someone would have to ask them to move. They should have designated spaces.

Food was fab. Sauce missing hence down 1 star. Had to wait for 5 mins, nothing special ordered.

Gd atmosphere, quite busy, lots of seating an parking, ground level suits wheelchair users. Good for children, some vegetarian food available, disabled toilet available.

Ordered a mcmuffin meal and cheesey bacon flatbread - mcmuffin meal came without a hashbrown and no cheese in flatbread… it also took an hour to arrive via Uber! Absolute joke, didn’t even get a refund or apology. £9 on nothing

They make decent food, drinks are not so good. Can sometimes be slow on the meal making. But collecting from the mcdonalds app is way better

Coffee was fine. The men's toilets had no hot water, no soap dispenser, no soap and the hand dryer was only cold air. Not very hygienic.

Utterly hopeless ! Half an hour wait for a breakfast while Just Eat delivery cyclists just walking past to collect their orders. Staff trudging around at half speed looking totally disinterested and doing their best to avoid eye contact. Food ok when it eventually came.