Bona Vida Catamaranes Oficina image

Bona Vida Catamaranes Oficina

Boat tour agency

👍👍 I had a very good experience with this company in Cartagena. There are many people offering boat trips to the islands and I was very pleased I chose Bona Vida. The Catamaran is superb. It is very well equipped with plenty of seating and sunbeds so you have the choice of being in the sun or in the sh... People often mention Cartagena, tour, trip, recommend, Juan, Ballena, service, good, boat, great,


Address

Calle 25 #8B-74, CC Getsemani, local 2A 07, Cartagena de Indias, Bolivar, Colombia

Website

bonavidacatamaranes.com

Contact

+57 605 6411390

Rating on Google Maps

4.50 (50 reviews)

Open on Google Maps

Working Hours

  • Sunday: 9 am to 7 pm
  • Monday: 9 am to 7 pm
  • Tuesday: 9 am to 7 pm
  • Wednesday: 9 am to 7 pm
  • Thursday: 9 am to 7 pm
  • Friday: 9 am to 7 pm
  • Saturday: 9 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: Cartagena (31) tour (27) trip (23) recommend (20) Juan (20) Ballena (20) service (17) good (17) boat (17) great (17)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kelledstyle B. 5 years ago on Google • 339 reviews
    Based on online reviews, we opted for Bonavida Catamaranes and we had excellent service!! The Bonavida catamaran is equipped with comfortable seats with nice cushions. On board, they offer a bar service with all kinds of drinks during the whole excursion. Also, the lunch is included and cooked on board by the crewmembers. You have a choice of meat, fish or vegan dish with rice and vegetables. It was delicious! The highlight of our day was to practice snorkeling to admire the fascinating underwater life with its colorful tropical fish and various types of coral. We had so much fun :) Visit my Instagram (IG: kelledstyle) for more pictures ;-)
    3 people found this review helpful 👍

  • 5/5 James s. 4 years ago on Google • 112 reviews
    I had a very good experience with this company in Cartagena. There are many people offering boat trips to the islands and I was very pleased I chose Bona Vida. The Catamaran is superb. It is very well equipped with plenty of seating and sunbeds so you have the choice of being in the sun or in the shade. The bathrooms and wash facilities are very clean onboard also. The bar is open throughout the trip serving alcoholic and soft drinks and the free watermelon juice is a nice touch. Food is cooked fresh and served lunchtime and is of a very good standard. Vegetarians are catered for and you will also have the option to buy fresh fish from the sellers who pull up alongside in their small boats. The boat will stop a few times for snorkeling and swimming. They have plenty of lifejackets if you require one and more than enough snorkel and masks to go around. The swimming is in sheltered safe areas just off of the islands. This trip does not go onto the islands but as the beaches there are so small you are not missing anything. This Catamaran trip is a little more expensive than some of the others but you get what you pay for and I would highly recommend this for a great day out on the water.
    4 people found this review helpful 👍

  • 4/5 Kevin K. 4 years ago on Google • 172 reviews
    Overall enjoyed this trip. It's pricy but I think in the end worth it for having the comfort of a nice boat and not being molested by vendors all day. We did it on a Monday in mid-September and it was about 30 people, all of whom appeared to be around 25-35, couples and small groups of friends. I think I would have felt quite crowded and been pretty unhappy if there had been 75 or 100 people so try to go on a less busy day. I appreciated that the snorkels and masks are included for free (need to put a deposit though) and we actually of reasonably good quality. Unfortunately the only spots we stopped were a little bit too deep (maybe 4 or 5 meters of water) to make for great snorkeling. We were surprised towels were not included or at least available to use for a fee - for how much we're paying this was unreasonable I feel. The biggest let down of the day was that there was no sailing at all, we just motored with the sails furled the enrite time despite ample wind. I was looking forward to this and felt let down they didn't even attempt to sail. Considering we left at 830 and got back exactly at 4 and motored the whole time I doubt they ever unfrul the sails. I just felt the advertising paints a false picture of this aspect. Biggest tip is to get there early to be the first people in to get the best seats: the day beds in front or in back.
    3 people found this review helpful 👍

  • 5/5 Robert C. 1 year ago on Google • 33 reviews
    My wife and I did the Rosario Islands tour. We’d labored over choosing this or taking a speedboat to a beach. We were happy with this decision. The boat is big and nice, our tour wasn’t super crowded, and we had plenty of space to lay out and get some sun. The group on our trip was having fun but it wasn’t a crazy party scene. The staff was friendly and the food was good. We had two swimming stops and the water temp was great. Recommend.
    3 people found this review helpful 👍

  • 5/5 Howard K. 4 years ago on Google
    We engaged Bona Vida for a full-day excursion to the Islands, including swimming, snorkeling, and lunch on the boat, for about 100 wedding guests. It couldn't have been better, and guests said it was one of the highlights of an amazing weekend. We were greeted with a fresh watermelon cooler upon boarding. We boated past beautiful scenery with amazing blue water. Music was fun, Bona Vida provided swimming noodles, giant floats, and snorkeling gear when we reached a swimming reef. Then a terrific lunch of rice with seafood, a vegetarian bean option, fried plantains, fresh salad with plenty of veggie options, and fresh fruit. Helpful friendly staff, great energy. Everyone came home tired and happy -- just the way it should be. I recommend them highly!
    2 people found this review helpful 👍

  • 5/5 Carlos Jiménez D. 4 years ago on Google
    (Translated by Google) Very happy with the service. Very friendly and attentive to the entire travel experience. Thank you (Original) Muy contento con el servicio. Muy amables y atentos a toda la experiencia de viaje. Muchas gracias
    1 person found this review helpful 👍

  • 1/5 Julie F. 2 years ago on Google
    We booked this catamaran tour with Bona Vida weeks in advance and they canceled us the night before we were set to do the tour. We asked a reason and they did not give us one. We only had one day left to spend in Cartagena and now have to scramble to try to find a different tour if even possible. Would not recommend risking it and bad customer service.
    1 person found this review helpful 👍

  • 5/5 Sara B. 2 years ago on Google
    Excellent experience. Great Team .Andrea very attentive took my reservation over the phone and welcome me at the Catamaran. Very clean spaces I recommend this trip for any one any age . Planning on taking my Mom that is 82 next time . It's not rocky at all as the other small boats . Great lunch is included, seafood rice or vegetable rice , nice salad and fruit . Everything was Super fresh , they prepare the rice while we are on our way to the Islands . Felt relaxed all the time. Enjoyed it tons . Will do it again . Thank You!!
    1 person found this review helpful 👍

  • 5/5 Camille G. 2 years ago on Google
    Much better than any other boat tour in the islands! The price is really ok regarding all the things included. We saw some fishes on the first stop with the snorkeling, the food was good and the navigation really funny from the nets!
    1 person found this review helpful 👍

  • 5/5 Peter C. 2 years ago on Google
    It is a fun all day event! We stopped at a couple of beautiful sites to snorkel and they had free fresh watermelon juice and lemonade available. The ride was not too choppy even though it was pretty windy. They have plenty of places for shade but you need to remember to reapply sunscreen after swimming. The second spot we stayed at had some decent coral, the first spot was just a nice, covered, scenic harbor
    1 person found this review helpful 👍

  • 5/5 Ruben Alberto Sanchez R. 7 years ago on Google
    (Translated by Google) We booked the bike tour with my 9 year old nephew, we paid by Paypal from Argentina before arriving and everything was fine. This activity makes a difference because you can go through a place again and again on foot without knowing what happened there. Fun way to know the history of this beautiful city! (Original) Reservamos el tour en bicicleta con mi sobrino de 9 años, pagamos por Paypal desde Argentina antes de llegar y estuvo todo bien. Esta actividad hace la diferencia porque puedes pasar por un lugar una y otra vez a pie sin saber que pasó allí. Divertida forma de conocer la historia de esta hermosa ciudad!
    1 person found this review helpful 👍

  • 5/5 Darwin J. 4 years ago on Google
    (Translated by Google) I booked a trip to tayrona from Cartagena and a trip to Rosario Islands to Islabela everything went well with the indications they sent us (Original) Reservé trayecto a tayrona desde Cartagena y un paseo a islas del rosario a Islabela todo salió bien con las indicaciones que nos enviaron
    1 person found this review helpful 👍

  • 5/5 Ezequiel B. 4 years ago on Google
    (Translated by Google) They helped me organize my trip from Cartagena to the Rosario Islands, Baru, Minca and Tayrona, all provided assistance and information point. Definitely I recommend (Original) Me ayudaron a organizar todo mi viaje desde Cartagena para las islas del Rosario, Baru, Minca y el Tayrona, en todo momento prestaron asistencia e información. Definitivamente los recomiendo
    1 person found this review helpful 👍

  • 1/5 JON S. 5 years ago on Google
    (Translated by Google) Terrible service, old boats (Original) Terrible servicio , viejo embarcaciones
    1 person found this review helpful 👍

  • 1/5 Rachel A. 4 years ago on Google
    DO NOT BOOK!! They ruined my plans for my parent's birthday trip. I made a reservation on their catamaran approximately 2 weeks in advance. They messaged me less than 24 hours ahead of the excursion to say it had been cancelled. They did not try to help me secure other excursions and left me high and dry!! Fortunately, I did an excursion earlier in the week with Juan Ballena and they were wonderful in letting me know what other options were available. They saved the day and we reserved a private boat (not very expensive) and we had a wonderful day island hopping!!
    1 person found this review helpful 👍

  • 4/5 Doug B. 5 months ago on Google • 112 reviews
    We had a great time on the catamaran, cruising out to the islands, listening to the music, and just enjoying the beautiful weather. If your heart is set on snorkeling, you may be disappointed, because I think overall it is a not a good snorkeling location. Otherwise you can look forward to fun in the sun, jumping in for a swim, and having lunch.

  • 5/5 Adria H. 8 months ago on Google • 36 reviews
    We had a blast. The crew was great and the music as well. We attendee on August 7th

  • 5/5 Lyf E. 1 year ago on Google • 30 reviews
    This Sunset Cruise was one of my favorite activities. The atmosphere was great. The sunset was spectacular. I plan to do every time I visit Cartagena.

  • 4/5 Yohann P. 4 months ago on Google • 14 reviews
    Nice tour. The boat is very spacious and nice. The crew is great. Had a pretty cool day, far from the lame and noisy party boats and expensive resorts. Not much to see snorkeling. But I found a staff!

  • 1/5 M M. 8 months ago on Google • 7 reviews
    Scam tour operator. Refused to refund tour due to bad weather and flooding. When I got to pier the gate keeper said the boats they operate are unsafe and old. Also there are cheaper operators with newer boats that leave from the same pier. BUYER BEWARE!

  • 1/5 Vicky R. 5 years ago on Google
    Order 4352 - Awful. We booked a shuttle from Cartagena to Santa Marta online the day before our trip. They did not communicate well the logistics of the pickup. After contacting them they let me know I should be outside of our hotel at 10am. The shuttle didn’t show up by 10:10am so I called the number and they were no help. Driver finally shows up and it is a Marsol van. He drives us to the airport and makes us sit and wait while some passengers get out to get cash to pay him at the atm. It’s now 10:45. Once we finally get on the road he stops for the bathroom after an hour riding. He walks to the back and demands money from my husband and I even though we already paid! After arguing with us he finally takes a picture of our paid receipt and moves on. It took 5.5 hours to get to Santa Marta which I expected. Another passenger was told it would be two hours to get to Tayrona. Be advised - the roads are bad on this trip and you will be whipped around and bounced the entire way. He stopped multiple times to pick people off the side of the road. I was angriest because I was told the driver would talk to us about a drop off. He did not - he made us get out in the middle of the city and it was another $20,000 COP cab ride to get close to our accommodations. Unfortunately I think Marsol is one of the only shuttle services - if you can afford it get a private car. Otherwise be prepared for a stressful and uncomfortable ride with a terrible driver.

  • 5/5 Javier S. 5 years ago on Google
    (Translated by Google) Excellent travel agency, compliments and very serious in everything. Wonderful travel tour agency, most serious in everything (Original) Excelente agencia de viajes, cumplidos y muy serios en todo. Wonderful travel tour agency, most serious in everything

  • 4/5 Angie A. 5 years ago on Google
    (Translated by Google) Very good service. The entire reservation process was very easy and fast, I did everything from my computer. I booked a transfer to the Tayrona, they picked me up at my hotel and dropped me off at the park entrance. The van was comfortable and air-conditioned. (Original) Muy bueno el servicio. Todo el proceso de reserva fue muy fácil y rapido, lo hice todo desde mi computadora. Reservé un traslado al Tayrona, me recogieron en mi hotel y me dejaron en la entrada del parque. La van era comoda y con aire acondicionado.

  • 4/5 Serge V. 5 years ago on Google
    (Translated by Google) Yesterday made a day trip to the Rosario Islands via Juan Ballena. Everything went via whatsapp, an eleventh person added at the last minute. Communication was all fine, and I thought the price-quality ratio was good. We all had a wonderful day and definitely recommend this organization. (Original) Gisteren een dag trip gemaakt naar de Rosario eilanden via Juan Ballena. Alles verliep via whatsapp, op het laatste moment nog een elfde persoon toegevoegd. Communicatie ging allemaal prima, en de prijs kwaliteit verhouding vond ik goed. We hebben allemaal een heerlijke dag gehad en raden deze organisatie zeker aan.

  • 3/5 Àngels Solà P. 5 years ago on Google
    (Translated by Google) This travel agency does not exist. We went to the address it claimed to have in Boca Grande, Cartagena, and there was nothing there! (Original) Esta agencia de viajes no existe. Fuimos a la dirección que decía tener en Boca grande, Cartagena, y allí no había nada!!

  • 5/5 Ruben C. 5 years ago on Google
    (Translated by Google) Excellent (Original) Excelente

  • 1/5 Nella N. 5 years ago on Google
    Terrible services. Do not work with them. They will delay your trip, over-charge, and take you to a specific place on the beach to get ripped off. STAY AWAY!

  • 4/5 Woubay B. 5 years ago on Google
    The Chiva bus was a fun night and we greatly enjoyed it. Reasonable prices, though finding the guy to get to the bus was a bit of a challenge, and not just for us, but for a number of their guests. It was still a fun experience with Tres Esquinas Rum and Coke to make Cuba Libres as we toured the city at night. The final nightclub was good and had wonderful music and dancing. For the Chiva Bus and Islas Rosario day trip, they were top-notch.

  • 5/5 Nicolás C. 5 years ago on Google
    (Translated by Google) Excellent service, the best, super recommended !! (Original) Excelente servicio, los mejores, super recomendados!!

  • 5/5 Pilar M. 5 years ago on Google
    (Translated by Google) I contracted with Juan Ballena the trip to Tierra Bomba from Cartagena, to the punta punta arena🏝️. Bacana music, the food is delicious, good attention, the sea is cleaner and clearer and there are fewer people. I loved the service from door to door transportation to the destination, they made it faster, I felt very well attended, the attention with Juan Ballena is the best at fair prices. SUPER RECOMMENDED. (Original) Contraté con Juan Ballena la ida a tierra Bomba desde Cartagena, a la playa punta arena🏝️. Música bacana, la comida es deliciosa, buena atención, el mar es más limpio y clarito y hay menos gente. Me encantó el servicio desde el transporte puerta a puerta hasta el destino, agilizaron, me sentí muy bien atendida, la atención con Juan Ballena es la mejor a precios justos. Súper RECOMENDADO .

  • 5/5 Carolina M. 5 years ago on Google
    (Translated by Google) They are wonderful, all the activities that I have taken with them such as The beach hostel or sea people in the Rosario Islands make a unique visit different, it allows me to know the city from different perspectives. (Original) Son maravillosos , todas las actividades que he tomado con ellos como The beach hostel o gente de mar en las islas del Rosario hacen de visita algo diferente único, me permite conocer la cuidad desde distintas perspectivas .

  • 5/5 Geraldo S. 4 years ago on Google
    (Translated by Google) I had a very good experience with the staff of Juan Ballena and the staff of Hotel San Pedro de Majagua. Great. Strongly recommend to Brazilians, they will not be disappointed. (Original) Tive uma experiência muito boa com a equipe de Juan Ballena e a equipe do Hotel San Pedro de Majagua. Excelente. Recomendo fortemente para os brasileiros, não se decepcionarão.

  • 5/5 Karolina R. 5 years ago on Google
    (Translated by Google) What a pleasant experience !!!! Very professional. Take the service to Phoenix and they were very friendly. They helped me to accommodate my family group, which was not easy, and our expectations came. (Original) Que grata experiencia!!!! Muy profesionales. Tome el servicio a Phoenix y fueron muy amables. Me ayudaron a acomodar mi grupo familiar, q no era facil, y llegaron nuestras expectarivas.

  • 5/5 Melina Sanchez R. 5 years ago on Google
    (Translated by Google) They are reliable, respond quickly to questions and are the best value for money I found. I really enjoyed my tour to Playa Blanca with them. I felt safe. I highly recommend it (Original) Son confiables, responden rapido a las preguntas y son lo mejor que encontré en relación precio-calidad . Disfrute mucho de mi tour a Playa Blanca con ellos. Me senti segura. Lo super recomiendo

  • 1/5 Martin D. 5 years ago on Google
    (Translated by Google) Hire transportation to Isla Baru with them. It is not cheap. $ 20 per person. And the transport is outsourced, it is carried out by another company with a bus that is not in conditions. Old, air conditioning not working and extremely slow. (Original) Contrate el transporte a isla baru con ellos. No es barato. 20 dólares por persona. Y el transporte está tercerizado, lo realiza otra empresa con un bus que no está en condiciones. Viejo, no funciona el aire acondicionado y sumamente lento.

  • 3/5 David Mesa N. 6 years ago on Google
    (Translated by Google) Expensive transportation to Isla Grande. VERY EXPENSIVE. The positive thing is that at least they left me in Paraiso Perdido and not on the other side of the island, like many other people from the hostel where I stayed. (Original) Carísimo el transporte a Isla Grande. CARISIMO. Lo positivo es que al menos me dejaron en Paraiso Perdido y no del otro lado de la isla, como a muchas otras personas del hostel donde me hospedé.

  • 5/5 Camilo M. 3 years ago on Google
    (Translated by Google) Excellent experience on board. Highly recommended the sunset with a beautiful view of the city. (Original) Excelente la experiencia a bordo. Muy recomendado el sunset con hermosa vista de la ciudad.

  • 5/5 NorPneu 4 years ago on Google
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  • 5/5 Cyntoya M. 4 years ago on Google
    Beautiful sunset cruise! I was encouraged by one of the crew members, Danelis, to go on Bona Vida´s sunset cruise with my family, and I am so glad we did. We absolutely loved it! The crew was very nice, welcoming and professional. They were also bilingual. We started sailing from the Clock Tower around 5:00pm and it lasted for about two hours; it was the perfect amount of time - not too long or too short. The package included delicious Colombian appetizers (empanadas, deditos, etc.) and a beverage. You can buy more drinks if you want. The music was great, the boat was spacious and comfortable. I highly recommend this experience to anyone visiting Cartagena. It is fun and affordable (less than $30.00 USD). If you are looking for a romantic evening with your partner or a night out with friends, this is a great option.

  • 5/5 Dane B. 4 years ago on Google
    Had a great time on the catamaran day trip to the Rosario islands today. Fun but also relaxing, and lots of spots in both the sun and shade.

  • 5/5 krish 4 years ago on Google
    Went on their evening sunset cruise in their stylish catamaran. Well organized and had a great time. Can recommend this company.

  • 5/5 Sarah L. 1 year ago on Google
    Went on the sunset cruise and it was lovely. Things got lively and festive at the end with dancing. One free drink included and reasonable prices afterwords. Kids are half price and the boat ride was kid-friendly. Patrons were drinking but nobody was sloppy drunk or roudy.

  • 3/5 nora r. 6 months ago on Google • 3 reviews
    The crew was really sweet and the food good. However, if you want to see the impact on climate change on the environment, i guess this is a good way to see it. the coral reefs are completely bleached and the water is bath tub warm. There is literally no life to be seen anywhere under water. Really sad.

  • 3/5 Nuschnusch N. 4 years ago on Google
    We took a day trip to isla del pirata with this agency. As usual everything was a bit late, yet not too much. The trip to the island was quite smooth and once arrived they offered snorkling and visiting an aquarium as payable options to just stay and enjoying the nice small island. The trip included a tasty lunch and usage of the hotel facilities. The island is a pearl! however there is no beach but many stairs into the ocean. Also there are only very little parasols available. On the bumpy way back,the boatmotor broke and we had to change to another boat.

  • 5/5 Karina B. 4 years ago on Google
    (Translated by Google) The crew is spectacular, always attentive, very friendly. The tour was wonderful, spacious, super comfortable. (Original) The crew es espectacular, siempre atentos, muy amables. El recorrido fue maravilloso, espacioso, super cómodo.

  • 5/5 Jessica E. 4 years ago on Google
    (Translated by Google) Great day trip to the Islas de Rasario. Swim and snorkel from the boat. Great lunch and very nice crew. One can only recommend. (Original) Tolle Tagestour zu den Islas de Rasario. Schwimmen und Schnorcheln vom Boot aus. Super Lunch und sehr nette Crew. Kann man nur empfehlen.

  • 5/5 Dani Font C. 4 years ago on Google
    (Translated by Google) Simply fantastic !!!! (Original) Sencillamente fantástico !!!!

  • 4/5 alberto m. 5 years ago on Google
    (Translated by Google) Select this tour because it is a Sailboat ride ... I DO NOT deploy the Mainsail ... only the Jib ... we sail to Motor all the time 😡😡😡 ... The attention of the staff is excellent. (Original) Seleccione este tour por tratarse de un paseo en Velero...NO desplego la Vela Mayor ...solo el Foque ... navegamos a Motor todo el tiempo 😡😡😡...La atencion del personal es excelente.

  • 5/5 Pablo C. 5 years ago on Google
    (Translated by Google) Very good boat, very good service and at a good price. 100% recommended, we spent one of the best moments of our vacation. (Original) Muy buena embarcación, muy buena atención y a muy buen precio. 100% recomendable, pasamos uno de los mejores momentos de nuestras vacaciones.

  • 5/5 Grace V. 4 years ago on Google
    (Translated by Google) Excellent experience much safer than by boat and quieter. The crew very friendly and careful. The beautiful route and the excellent stops. Worth paying more. Fully recommended (Original) Excelente experiencia mucho más seguro que en lancha y más tranquilo. La tripulación muy amable y cuidadosa. El recorrido muy lindo y las paradas excelentes. Vale la pena pagar más.Totalmente recomendado

  • 5/5 Julia B. 5 years ago on Google
    (Translated by Google) It has been great! A service and quality of 10! After fearing that it will be like all the other services of Cartagena (a tourist trap), we have been so pleasantly surprised. A big catamaran, safe, new and beautiful, people with super friendly staff and delicious food. Sustainable and respectful tour with the environment (which is very difficult in Colombia), few people in boat so that everyone can be comfortable (luck that was so). I hope you do very well and that there will be more services like this. It pays more expensive but it is worth it (unlike the heavy sellers with boat rides that are going to sink almost and destroying the beach of Baru) Отличный план поездки на день по островам Розарио. Приличная лодка, не туристическое дурилово. Дороже, но в сто раз лучше, вкуснее и надежнее всего того что плавает в Карибском море. (Original) Ha sido genial! Un servicio y calidad de 10! Después de temer que vaya a ser como todos los demás servicios de Cartagena (una trampa turistica), hemos sido tan gratamente sorprendidos. Un catamarán grande, seguro, nuevo y bonito, gente de personal super amable y la comida riquísima. Paseo sostenible y respetuoso con el medioambiente (cosa qué es muy difícil en Colombia), poca gente en en barco para que todos pueden estar a gusto (suerte que fue asi). Espero que les vaya muy bien y que vaya a haber más servicios como este. Se paga más caro pero vale la pena (al contrario de los vendedores pesados con paseos en lanchas que se van a hundir casi y destrozando la playa de Baru) Отличный план поездки на день по островам Розарио. Приличная лодка, не туристическое дурилово. Дороже, но в сто раз лучше, вкуснее и надежнее всего того что плавает в Карибском море.

  • 5/5 Marilyn A. 3 years ago on Google
    We did the Cartagena city tour and it was great! Joyce was our guide, she was amazing! The tour lasted about 4 hours and ended with a reservation at a great restaurant. I would highly recommend this company and tour with them.

  • 5/5 Brandon F. 3 years ago on Google
    Good service and quick responses. They were very cooperative and understanding. Would recommend and 100% will use their services again!!

  • 5/5 Andrew H. 5 years ago on Google
    My family and I visited Cartagena and used Juan Ballena Travel for most of our excursions. It was might first time there so I had tons of questions. Every email I sent was answered promptly and thoroughly answered all of my questions which put my mind at ease. They even made sure all of our family was together on each excursion because we booked separately. They were very prompt and every excursion was well worth the money. I'd absolutely use them again and highly recommend them

  • 2/5 Betty S. 4 years ago on Google
    We booked our bus from cartagena to santa marta with them in advance, but instead of picking us up, as we coordinated, they had us walk to the airport where they informed us it was overbooked, though we watched the driver taking money from others. The support representative through whatsapp was attentive in trying to help us, but we ended up needing to wait at the bus station until they could put us on another bus two hours later. She did give us a 50% refund. I would not recommend booking buses with them.

  • 5/5 Bartu E. 4 years ago on Google
    5 star company...they answer all my questions and they speak ENGLISH ...

  • 5/5 FURKAN D. 4 years ago on Google
    Great experience...Thanks for all your help... Highly recommended ...

  • 5/5 Francisco F. 4 years ago on Google
    (Translated by Google) It is a spectacular plan. I recommend it. The boat is fantastic, it moves very little, the crew is very friendly, the paella fresh and very good. From now on it must be repeated (Original) Es un plan espectacular. Lo recomiendo. El barco es fantástico, se mueve muy poco, la cuadrilla es muy amable, la paella fresca y muy buena. En adelante hay que repetirlo

  • 5/5 Gokmen B. 5 years ago on Google
    We hired them for all the transportation in Cartagena and connecting islands, great accomodation and hospitality from the young team. We got more service than what we bargained for. See you next time when we visit Cartagena, cheers!!!

  • 5/5 Chioma O. 5 years ago on Google
    Great company. Purchased the party bus tour as well as the food tour and both were great experiences. Messages were responded to promptly and our guides were so amazing and friendly.

  • 5/5 Claudia C. 3 years ago on Google
    (Translated by Google) Best agency! Estefi helped us at all times with all doubts! For whats she guided us at all times. I recommend a lot !! (Original) Melhor agência! Estefi nos ajudou a todo momento com todas dúvidas! Pelo whats ela nos orientou em todos momentos. Indico muito!!

  • 5/5 Vivi na V. 3 years ago on Google
    (Translated by Google) We were in Cartagena, Colombia, at the beginning of March 2020. We did the tours with the Juan Ballena Agency and we really enjoyed it. We closed all tours still in Brazil online, which made the issue of difficulty with the language very difficult. On all tours we were treated very well by the staff of Juan Ballena. All agreed schedules have been met. Highlight for the City Tour, where we had an overview of the city and visited the main sights. Throughout the tour we were accompanied by a guide, who told us about the history of Cartagena. We recommend the agency Juan Ballena! (Original) Estivemos em Cartagena, na Colômbia, no início de março de 2020. Fizemos os passeios com a Agência Juan Ballena e gostamos muito. Fechamos todos os passeios ainda no Brasil de forma online, o que falicitou muito a questão da dificuldade com o idioma. Em todos os passeios fomos muito bem tratados pelos funcionários da Juan Ballena. Todos os horários combinados foram cumpridos. Destaque para o City Tour, onde tivemos uma visão geral da cidade e visitamos os principais pontos turísticos. Em todo o passeio estivemos acompanhados por um guia, que nos contou sobre a história de Cartagena. Nós recomendamos a agência Juan Ballena!

  • 5/5 Lina Q. 4 years ago on Google
    (Translated by Google) Highly recommended!! They were always willing and pending to collaborate before any concern. Fairly reasonable prices and excellent service. (Original) Muy recomendado!! Siempre estuvieron dispuestos y pendientes para colaborar ante cualquier inquietud. Precios bastante razonables y excelente atención.

  • 1/5 Daniel R. 4 years ago on Google
    (Translated by Google) Clearly, they charge a higher price for the convenience of having the peace of mind of going to an unknown country and having everything resolved. The problem is that when you get there, this tranquility does not exist. On the two tours I bought, I had to go back and find out what was going on. On the first day we were ready and nothing from the team arrived. I got in touch and found out that the port captaincy had declared the red flag, an unpleasant surprise that I only found out about because I went after it. The second day was worse, they were more than 25 minutes late and I decided to take a taxi to the pier, which was a mess and there was no one from Juan Ballena to help. Lousy service given the amount you pay. There are other agencies that I think are more organized, like Exclusive Cartagena. Brazilians, run away from Juan Ballena !! (Original) Nitidamente cobram um preço mais caro pela comodidade de ter a tranquilidade de ir a um país desconhecido e ter tudo resolvido. O problema é que ao chegar lá esta tranquilidade não existe. Nos dois passeios que comprei tive que ir atrás para saber o que estava acontecendo. No primeiro dia estávamos prontos e nada da equipe chegar. Entrei em contato e descobri que a capitania dos portos havia declarado bandeira vermelha, surpresa desagradável que só fiquei sabendo porque fui atrás. No segundo dia foi pior, atrasaram mais de 25 minutos e resolvi ir de táxi até o cais, que estava uma bagunça e não tinha ninguém da Juan Ballena para auxiliar. Péssimo serviço prestado frente ao valor que se paga. Existem outras agências que me pareceram mais organizadas, como a Exclusive Cartagena. Brasileiros, fujam da Juan Ballena!!

  • 5/5 Denesi S. 3 years ago on Google
    (Translated by Google) What a special experience to have hired their services😍 I was delighted with everything, the catamaran is beautiful, they respect the biosecurity protocols, the delicious food, the very friendly staff, without a doubt one of my best experiences in Cartagena. The tour is beautiful, you can swim and wear water masks that they give you, the walk is very special. I recommend them blindly and thank you very much for all your services. (Original) Que experiencia tan especial haber contratado sus servicios😍 quede encantada con todo, el catamaran es hermoso, respetan los protocolos de bioseguridad, la comida deliciosa, el personal muy amable, sin duda una de mis mejores experiencias en Cartagena. El recorrido es hermoso, puedes nadar y usar máscaras de agua que ellos mismos te dan, el paseo es muy especial. Los recomiendo a ojos cerrados y muchas gracias por todos sus servicios.

  • 5/5 Regina M. 4 years ago on Google
    (Translated by Google) Excelent reception (Original) Atendimento excelente

  • 5/5 Hender V. 3 years ago on Google
    (Translated by Google) THE BEST thing I could do on my trip to Cartagena, I have already recommended them a lot to my friends and they already have plans to come with you. Everything was better than expected. THANK YOU for such excellent service. When I return, I WILL VISIT YOU (Original) LO MEJOR que puse hacer en mi paseo a Cartagena, ya los he recomendado mucho con mis amig@s y ya hasta tienen planes de venir con ustedes. Todo fue mejor de lo esperado. GRACIAS por tan excelente servicio. Cuando vuelta SEGURO LOS VISITARE

  • 5/5 Marbel O. 3 years ago on Google
    (Translated by Google) It was a spectacular day I recommend it (Original) Fue un día espectacular se los recomiendo

  • 1/5 Marcus Vinicius Etiene de Souza M. 4 years ago on Google
    (Translated by Google) My reservation was canceled at the last minute. There is no security when making reservations with this company. (Original) Minha reserva foi cancelada em cima da hora. Não há segurança ao fazer reservas nesta companhia.

  • 5/5 Cristina A. 4 years ago on Google
    (Translated by Google) Wonderful service. (Original) Atendimento maravilhoso.

  • 5/5 Kethlyn S. 4 years ago on Google
    (Translated by Google) We took a City Tour tour through Cartagena with them. We love it! Our guide Joice, an excellent professional. Well explained to us the places we went, took high pictures of our kkkk and very relaxed! We are Brazilians and only compliments to the agency. (Original) Fizemos um passeio City Tour por Cartagena com eles. Adoramos! Nossa guia Joice, uma excelente profissional. Nos explicou bem os lugares que fomos, tirou altas fotos nossas kkkk e bem descontraída! Somos brasileiros e só elogios pra agência.


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