It is a place far from the city but it is very comfortable when you arrive. It is spacious, illuminated and very fresh. If you arrive from the emergency room, be prepared to endure the cold. The weather is quite cold there. You have a spectacular Cafeteria and the attention throughout the hospital is very warm. They are fast in their processes and the offices are very comfortable. It is a very nice place in the city.

Tecnología e instalaciones de punta. Pero sin personal para atender. En urgencias he esperado más de 3 horas para que le hagan un examen a mi hijo porque solo hay 1 terapeuta atendiendo como a 5 niños. Deberían no solo invertir en infraestructura sino también en personal. De nada sirve lo bonito del hospital si no hay personal para atender las emergencias. Ni un alma se ve por ningún lado

Hospital de alta complejidad, aún no lo conozco por dentro y he leído que sus servicios son excelentes. He visto sus exteriores y es muy hermoso, moderno y único. Su diseño arquitectónico es majestuoso. Espero entrar algún día y experimentar su atención.

We waited for 3 hours and asked 5 times until they finally realized they hadn’t put our name on the waiting list. We speak fluent Spanish so this was not a communication problem. We needed to repeat all kinds of personal data 3 times. Very long processes just to get some antibiotics. The space itself is very nice and clean but administration takes forever

(Translated by Google) Hospital center located at kilometer 8 of the road to the sea in Cartagena. The facilities are very nice and the attention of the staff very welcoming. (Original) Centro hospitalario ubicado en el kilómetro 8 de la vía al mar en Cartagena. Las instalaciones son muy lindas y la atención del personal muy acogedora.

(Translated by Google) The truth is that Cartagena lacked a high-level medical service, with great attention to the user, I had to go for my children and myself... WHAT I LIKE MOST, THEY TREAT YOU AS A PERSON, no, as an account receivable; They also have quality professionals, and the facilities are impeccable! You feel like you are in a 5-star hotel, rather than in a hospital... a very innovative concept! 100% recommended (Original) La verdad a Cartagena le faltaba un servicio medico de altura, con gran atención al usuario, he tenido que ir por mis hijos y por mi... LO QUE MÁS ME GUSTA, te TRATAN COMO PERSONA, no, como una cuenta por cobrar; además cuentan con profesionales de calidad, y las instalaciones son impecables!! Te sientes en un hotel 5 estrellas, más que en un Hospital.. concepto muy novedoso!! Recomendados al 100%

Very beautiful. Large comfortable waiting room and families can sit in groups. Good attention. The security guards are very attentive and helpful. That group of workers is excellent. Collaborative and helpful nurses. Only one inconvenience, the cafeteria ran out of food and many people who were going to buy their dinner were left with nothing, after a long day of waiting for their relatives' surgeries.

This hospital is fabulous and private. My kinda place. It has every specialty that I need. The service is US standard bar none. However, no one speaks English. Even as a native Spanish speaker from the US, Im still learning how to use medical terminology in Spanish in latin america. But my doctor helped me and I taught her some English medical acronyms as well. It's a huge hospital with really long halls and has a lab, pharmacy, and Epoca. I got tired of all of that walking to get from one place to the other, but this is way better than anything down in Bocagrande, which is the slums compared to this. I'm so glad I live near this area. It is far if you don't mind paying what it costs to get here with no car. Im not going anywhere else ever again in Cartagena other than here for my healthcare. I have Axa Colpatria prepaid and it's money well spent.

Muy buena infraestructura. El servicio excelente. Desafortunadamente el ascensor estaba en mantenimiento

An amazing facility with an amazing level of care. Better than any US or German hospital I have ever been in. The office of international patients is very professional and thorough. Dr. Taboada is very thorough and professional. I can't recommend this hospital enough. Super experience.

Poor care in the pediatric emergency. Bad, if not deplorable, negligent, disappointing.

The team at Serena del Mar put me back together again after I fractured my spine on Christmas Day 2023. I was injured on a speedboat (coming back from the Islands near Cartagena), the first hospital I went to (in Bocagrande) took x rays but did not find the fracture. I contacted hospital Serena Del Mar 2 days later through their web site and they set up a CT scan and Spine Surgeon appointment same day. I was told that I had a fracture to the L1 vertebrae and they admitted me to the hospital. I had surgery 2 days later to insert 6 screws and 2 rods into my back, and stayed another 4 days. The team of Doctors and all the nursing staff were AWESOME and looked after me until I was ready to leave. They also helped with PT and post surgical care up to the time (2 weeks after surgery) that I was able to leave Colombia and fly back to the US. highly recommended.

(Translated by Google) Excellent attention and facilities. The doctors and administrative staff are very friendly and knowledgeable and experienced. (Original) Excelente atención e instalaciones. Los médicos y personal administrativo muy amable y con mucho conocimiento y experiencia.

El ambiente tan utópico que da una impresión de una construcción de otro mundo junto a un muy buen servicio hospitalario del cual con junto a la fundación de los andes colaboran para hacer ese lugar algo especial, increíblemente fascinante y de calidad. Gracias por la atención médica

(Translated by Google) Excellent well conceived very modern building with everything a top notch clinic needs (Original) Excelente edificio muy moderno bien concebido con todo lo que necesita una clínica de primer nivel

El tiempo de espera para urgencias es un promedio de 5 horas debes esperar una hora para triaje, 1 hora recepción y para atención médica hasta 3 horas. Cobran 1.200.000 como depósito si eres particular y aún así no te atienden. Es un lugar limpio con buena infraestructura pero si necesitas atención médica rápida ve a otro lugar

(Translated by Google) A modern hospital. Careful attention. Well organized outpatient consultation with comfortable facilities. (Original) Un hospital moderno. Esmerada atención. Consulta externa bien organizada con instalaciones cómodas.

Excellent in everything but especially the concern of the doctors and specialists for the patients, the people at reception and service at the counter very attentive. The facilities are 5-star hotel type, how proud that Cartagena has a center like this, the surgical infrastructure is new and cutting-edge technology. Despite the ailments, the comfort and magnificent facilities help to feel a little relieved because it is a place that does not look like a clinic at all. Congratulations.

They neither answer their phones nor respond to emails seeking an appointment! Terrible customer service. I communicated in Spanish as well so not a language issue.

I came to see if giving birth at Serena del Mar was an option. When I was given a tour of where the mothers and babies stay it was great. I was told to male an appointment to be seen by an obgyn so that they would have a history of me. The nurse took my info days before my appointment but apparently never followed through with setting up my profile. I showed up for my appointment and was never told who I would be seen by. Dr Maria Fernanda Toro Wils was upset that she had to wait on me because the staff had not created my profile. I finally went into my appointment with the doctor and she scolded me and told me she had no time we had to rush. I told her I did not understand whybinwas being treated this way when her staff was a mess. She told me she always does 40 minutes and she dedicated about 20 minutes if that. I left there feeling so upset and totally changed my mind about having my baby there. The treatment from Dr. MARIA Fernanda Toro Wils was terrible. I would not recommend her or her staff in a million years.

Administered under the parameters of the Santa Fé Clinic in Bogotá, it is one of the best in the country and certainly the best on the Caribbean coast. With state-of-the-art equipment and highly qualified medical personnel, it offers most specialties and diagnostic aids. Furthermore, its architecture and location mean that one never has the overwhelming feeling of being in a clinic, on the contrary, one feels comfortable and relaxed. An exceptional place in Colombia.

This is probably the best Hospital in Cartagena. It’s certainly the newest to date. Excellent physicians, latest imaging technology, some you can only access there. And they treat you like a person, every single staff member treats you with respect. Only problem is that it’s almost impossible to get through their phone lines to make an appointment, I’ve spent days trying to get through and still haven’t been able.

Les felicitamos por este hermosa Clinica. Estuvimos con mi mamá y recibimos una excelente atención, excelente equipo humano, atención adecuada y oportuna, estamos muy agradecidos. Deseamos que sigan prosperando y trabajando con ese profesionalismo y calor humano que nos brindaron. Que Dios bendiga a cada una de las personas que aquí trabajan.

(Translated by Google) It is very complete in service, kindness, quality and infrastructure, machines for studies in optimal conditions! I hope they don't allow time to change unless it is to continue improving a hospital of this level was needed... the only thing is the cafeteria... little variety, and the cost is a bit high for the little food... the The food is very tasteless, they should take into account that the people who are going to eat are not the patients!!🔆 Otherwise super!!!👍🔆🦋 (Original) Es muy completo en servicio amabilidad calidad e infraestructura máquinas para estudios en óptimas condiciones! Ojalá no permitan que el pasar el tiempo cambie al menos que sea para seguir mejorando hacía falta un hospital de este nivel..lo único es la cafetería..poca variedad, y el costo es un poco alto para la poca comida ... la comida es muy insípida deberían tener en cuenta que las personas que van a comer no son los pacientes!!🔆 Por lo demás súper!!!👍🔆🦋

(Translated by Google) Excellent patient care, a very good category hospital. 1A (Original) Exelente atención al paciente, un hospital de muy buena categoría. 1 A

(Translated by Google) Excellent service and infrastructure (Original) Excelente atención e infraestructura

(Translated by Google) Excellent attention, very good location, 100% services, excellent work of the doctors, nurses and assistants. (Original) Excelente atención muy buena ubicación servicios al 100% excelente trabajo de los médicos enfermeras y auxiliares.

First time visiting this hospital, I accompanied my father who was admitted at 7:30 am due to lower abdominal pain. Different tests were performed around 9 am. They ordered a CT scan for appendicitis, which was performed at 4:30 PM. IT WAS 5 PM. The doctor informed us that it was appendicitis and that he should have surgery. Later, he approached me and told me that he was a surgeon, because he I indicated that my father had a fever, I also indicated priority for surgery, however, when I spoke directly with him, they informed me that there is an operating room after 9 pm, and that is 10:33 pm and my father has not yet entered surgery, with a history that indicates 26 hours of symptoms

Last Monday I had a small accident, which was treated in Serena del Mar. I must express my gratitude for the timely assistance, humanity, kindness, on the part of the medical and administrative staff of the Serena del Mar clinic. I can only say thank you! !! Their attention and kindness make one, as a patient, feel calm in the face of the complexities that may sometimes arise. Toilet, facilities, everything perfect. God bless you!!!

Excellent attention

The attention is excellent from the entire team, in general, grateful for the attention given to my son Juan Pablo. We are from the city of Cúcuta and they are truly excellent. God bless you 🙏💖💖💖

Great attention, highly trained staff, rooms with a great view. There are people constantly supervising that they are taking care of you in the best way.