Spanish Town Glass & Hardware Supplies image

Spanish Town Glass & Hardware Supplies

Hardware store

😠 This place needs to do something about their awful customer service. The lady who answers the phone must be the owner and she operates in the Dark Ages. She sets the tone for the rest of the staff, who can be just as rude and abrupt. They hate to answer queries about price etc. Avoid this place if y... People often mention service, customer, hardware, staff, good, store, parking,


Address

18 1/2 Young St, Spanish Town, Jamaica

Contact

+1 876-984-5908

Rating on Google Maps

3.70 (339 reviews)

Open on Google Maps

Working Hours

  • Sunday: 9 am to 3 pm
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: service (13) customer (9) hardware (9) staff (7) good (7) store (6) parking (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Davina C. 1 year ago on Google
    Customer service is very poor I called to get the prices of 4 items and she said she could only tell me the price of 1. That makes no sense. Bad attitude like that cause businesses to lose customers. I definetly won't be buying anything there....
    1 person found this review helpful 👍

  • 1/5 Chris W. 10 months ago on Google
    This place needs to do something about their awful customer service. The lady who answers the phone must be the owner and she operates in the Dark Ages. She sets the tone for the rest of the staff, who can be just as rude and abrupt. They hate to answer queries about price etc. Avoid this place if you can.
    1 person found this review helpful 👍

  • 3/5 Summer B. 2 years ago on Google
    Need more front counter workers.. great varieties of supplies tho.
    1 person found this review helpful 👍

  • 1/5 angela h. 1 year ago on Google
    The worst customer service and this has been going on for years, staff needs to be revamp or be properly train,its like you're begging the staff to spend your money with them.i went to purchase some items at the store ask a customer rep for assistance by the time I turn around to tell her what I wanted she disappear, call out to another staff for assistance she was sitting down at the far back, she just ask me ,'what you want'? And when I told her what I wanted she came to me with the worst kind of display on her face and spoke to me as to say you're bothering me I left and will not gioback there anymore.if you didn't have to give a star for your comment I would not even put one.
    1 person found this review helpful 👍

  • 1/5 Garfield C. 1 year ago on Google
    Worst Customer service Everrrrrrrrrr. Just for a price Quote and the lady shouting at me. If you don’t like you job Resign.
    1 person found this review helpful 👍

  • 1/5 Car D. 2 years ago on Google
    The worst hardware I have ever been too the is litteraly no parking up front so you have to park on the side of the road or go around back to and hope there is one there now parking isnt the worst the customer service is -0.00 Im not sure if its because its a sunday and no one wants to be at work but after speaking with different persons there it was clear customer service was no where to be found 👎👎👎👎
    1 person found this review helpful 👍

  • 5/5 Kenroy B. 2 years ago on Google
    Fast and Friendly Service. It was really refreshing to see a Lady taking the orders and her knowledge of the products was extensive. She even corrected me and told me what I really wanted.

  • 4/5 Natoy M. 1 year ago on Google
    Really good prices and carry a wide range of products

  • 3/5 Abiathar James N. 1 year ago on Google
    The service was time was nice, they help you in anyway they can

  • 5/5 Dalton J. 1 year ago on Google
    This is a good place to get building and finishing materials for most construction.

  • 5/5 wow static tv c. 1 year ago on Google
    It was pretty good it's my own town

  • 4/5 Abby-Gale B. 9 months ago on Google
    Really love this place, they have everything I needed and didn’t have to go to another store. The lady literally took my list and ticked off my items individually, minimal effort I had to use to get my transaction done, my only issue would be just the position of the store where parking is concerned but overall, no issues since the first time I went there !

  • 5/5 Aloma E. 1 year ago on Google
    They were very customer friendly and they answered all my questions and even recommended were I could get the item I was looking for

  • 5/5 Kimberly Anderson (. 10 months ago on Google
    Anything glass 99% chance they can help u with it n they sell other lill stuff out their...just ask for Jae you won't regret it

  • 3/5 Shaneica J. 6 months ago on Google
    9/10 times they will have what you are looking for I will give them that. There is also a upstairs section where they have doors, toilets , face basin etc that I never really took note of until recently the stairs is right next to the main entrance. Why 3 out of 5 stars then ?? I don't particularly like the order and payment flow and there is this particular person there that has a superiority complex 🥴those overbearing traits should not be upfront and on display

  • 5/5 Shaneak G. 7 months ago on Google
    This place for me is well organized and has respectfull staff ,you can just describe what your looking for and trust me they kn exactly how to assist you and will tell you buy this it's better ,they're even open on Sundays.

  • 2/5 Sheldon N. 8 months ago on Google
    They probably have everything thing you need except good customer service

  • 2/5 Denese A. 4 months ago on Google
    Its service space is small and can be too crowded at times

  • 4/5 Colleen C. 1 year ago on Google
    Will get everything you need for construction here. But no parking for customers available

  • 4/5 Dadrianne S. 4 years ago on Google
    The hardware is well equipped and prices are really affordable. The staff is friendly and ready to assist. I really like their new location, as it offers so much more space compared with the previous one. All in all it is a good hardware

  • 4/5 Moses R. 1 year ago on Google
    A one stop solution hardware with a well trained people that knows your issues

  • 4/5 Moses R. 1 year ago on Google
    Customer service skills are the best know they stuff with consultant

  • 5/5 Tresa B. 1 year ago on Google
    Good customer service variety of choices and the prices are affordable

  • 4/5 Everald A. 1 year ago on Google
    The waiting time was reasonable but the parking was limited

  • 3/5 Royan L. 2 years ago on Google
    hardware located in heart of Spanish town. Services was excellent need more cashier still.

  • 5/5 Windell B. 2 years ago on Google
    This is a great hardware. They alway have what i need even when i can't get it at other hardware store. They have also expanded to a nearby building.

  • 3/5 Neville S. 2 years ago on Google
    The truth is, I neve do business there, hope to in the near future.

  • 3/5 Cristal B. 2 years ago on Google
    They usually have all you need headwear related. It may take you a little time with cashing out.

  • 3/5 Daniela D. 3 years ago on Google
    No parking space available, customer service I've experienced is a bit poor, however the owner is really friendly.

  • 5/5 Lorna 1love G. 2 years ago on Google
    When ask for discount you'll get it, and the also have a variety of exquisite tiles, they are adorable

  • 4/5 Decoder Tech (Decoder T. 2 years ago on Google
    Had my driver side mirror broken and was recommended here by a friend, great service.

  • 5/5 Dwayne W. 2 years ago on Google
    Very nice hardware store to shop very good staff

  • 3/5 Lorriane F. 2 years ago on Google
    There is one lady there that is a bit aggressive I try avoiding her when I go to the store. The other employees are good to deal with

  • 4/5 John S. 2 years ago on Google
    Great variety of hardware items, lots of top brands to choose from.


Call +1 876-984-5908 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair-accessible car park
    • ✗ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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