1/5 Kenji S. 8 months ago on Google
tl;dr:
Ridiculous
rule
at
a
world-class
airport.
Just
a
3
minutes
walk
from
this
establishment,
there
is
"Starbucks"
that
is
much
more
hospitable
and
flexible.
Review:
I
recently
had
a
rather
unfortunate
experience
at
Terminal
3's
Coffee
Club.
Having
settled
into
what
I
believed
to
be
a
relaxing
afternoon
with
a
good
friend
and
a
so-called
"gourmet"
French
press
coffee,
I
soon
found
my
expectations
dashed.
My
friend
had
to
leave
for
a
trip
to
Japan,
and
I
decided
to
stick
around
a
bit
longer
to
savor
my
coffee
and
attend
to
some
work
on
my
laptop.
A
rather
innocuous
act,
one
would
think,
in
a
modern
café
environment.
However,
the
manager
of
the
establishment
had
other
ideas.
He
approached
me
to
convey,
quite
tactlessly,
that
laptops
were
not
permitted
on
weekends.
I
was
taken
aback.
A
café
that
rejects
the
use
of
laptops?
It
was
absurd
to
the
point
of
hilarity.
The
café
was
scarcely
populated,
operating
at
just
about
30%
capacity.
Had
it
been
bustling
with
patrons
and
had
there
been
a
genuine
need
for
table
turnover,
I
could
have
understood
the
'no
laptop'
rule
as
a
way
to
prevent
seat
hogging.
But,
given
the
visibly
vacant
surroundings,
the
rule
came
across
as
senselessly
rigid.
I
decided
to
document
this
stark
rigidity
and
took
a
few
photographs
of
the
establishment.
As
if
on
cue,
the
manager
approached
me
again,
perhaps
ready
to
impose
another
inexplicable
weekend
rule.
I
couldn't
help
but
question
him,
"Is
photography
also
prohibited
on
weekends?"
Rules
are
indeed
there
to
ensure
orderliness,
but
the
implementation
should
be
balanced
with
common
sense
and
customer
needs.
The
customer
service,
in
this
case,
left
a
lot
to
be
desired.
It
was
rigid,
inhospitable,
and
distinctly
out
of
touch
with
the
modern
café
culture.
There's
a
desperate
need
for
a
thorough
reassessment
of
the
establishment's
customer
service
approach.
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