Absolutely horrible experience. I booked my rooms 3 months ahead on Trip. Their website said check in at 2am. When I arrived at the hotel. They refused to give us our rooms saying that check in is 10pm on the same day but my flight was at 6pm. Absolutely ridiculous. I contacted Trip and they were no help. The staff were god awful and heartless. I had my children with me we had to leave transit and find a hotel outside. We did not even get a refund for our rooms. I hope no one goes through the experience I had with these awful people.

If you are having thoughts whether to book this hotel or not, I shall make this easy for you: DONT! These are the reasons why I say so: 1. This is a transit hotel and it is very difficult to find it. You have to check-in for your destination, have a boarding pass before you can check-in to this hotel. If you have any plans of exploring Singapore after checking in to the hotel, you can kiss those plans goodbye because you won't be able to. 2. Changi airport has exceptional rest areas for travellers for free and this is much better than what you would get in this hotel. 3. The hotel is noisy ( you won't get much sleep), dilapidated and dirty. You will see from the pictures. There was even hair on the bed. Some backpacker hostels are cleaner than this place. 4. Forget about raising any complaints with them. Their customer service is non-existent. Front desk was un-helpful. You will see from responses to the reviews here, it's all copy and paste responses and you will get zero response to your complaint, in person or in writing. They really don't care about your complaints. Do yourself a favour- find a resting area in Changi and save your $$$ for better things.

Not happy with my stay. I arrived and asked if they had any available rooms, they told me there wasn't. While I sat down to check my phone for something else available, the staff tried to move me along. I logged on and found a large double room that was available. When I showed them at the desk, without checking they told me this room was sold out. They then said though that there was another room available (one that wasn't 5 minutes ago apparently) again without even checking their system, so they always knew it was available. The room that was available, was small and did not have a bathroom, but they were charging me more than the large double room that I found online. Some details about that room. It was so small, I could literally touch all 4 walls at the same time. It was pretty much a broom closet that I paid $300 per night for. If not for the airline reimbursing me for it, there is no chance I would have paid this. The main reason for my low score, is because the staff flat out lied to me, and then overcharged me for what was a room barely big enough to fit a single bed in it. I feel like I was scammed. I couldn't recommend staying here unless you're incredibly desperate. I gave it at least 1 more star that the lowest because at least it was clean.

Young female staff at the reception was rude. Was waiting for my husband to finish praying at the nearby prayer room so we waited at the ‘hotel lounge area’ with our luggages and stroller (honestly thought they are sofas provided by the airport) I was nursing my baby there for a short while when I was chased away. There wasn’t any sign to indicate those sofas are only for hotel guests, there wasn’t any hotel guests at that time and there were other people who were not hotel guest sat there as well but were not chased away. Little leniency could have made a difference especially when working in a top airport in the world.

* Pool only review 27/6/23 * 10 hour stopover in Changi - and I thought the pool might be a nice place to relax. Wrong! Poolside facilities are OK but .. (1) pool water quality questionable - saw none of the pump/filter outlets operating during my stay and a lot of particulate in the water. (2) low-grade high-volume Muzak from speakers at each end of pool inescapable. (3) don’t be misled by photos, it’s not your standard hotel pool … more of an oversized paddling pool arrangement. Manager Alvin is obviously a nice and helpful guy but we have different opinions on why people are there … I say ‘to relax’, however, my request to drop the volume at one end was only momentarily met - soon it was cranked up again. I’ll make sure my next transit through Changi is way shorter and spend it in the Butterfly Garden. My advice … don’t book the pool sight unseen … walk in and check it out the atmosphere before handing over your SGD27.

I’m writing to share my disappointment regarding a recent incident. While checking in on 22 August , an unexpected situation involving my 1 year old son’s restroom needs resulted in a minor mishap. Regrettably, the response from a staff member, though sharing our background, felt harsh and discriminatory. As paying guests, we expected a more empathetic and professional approach. I hope this incident prompts training for staff to ensure a respectful and inclusive atmosphere.

We stayed at this hotel due to a long layover when travelling to Australia. The fact that the hotel was airside was a big attraction so there was no issue with going through customs then back through security the following day. The price was really high compared to our normal budget especially as you only book slots in multiples of 6 hours. We decided to book a 12 hour slot to give us the maximum amount of rest during our layover. 5 hours into a deep sleep we were rudely awoken by the telephone which stopped before we had time to figure out what was going on. Then 5-10 minutes later we were woken by a loud knock on the door where a member of staff just wanted to confirm our names? Following these disturbances we managed to drift off back to sleep and as we did so we were awoken again by the cleaner knocking on the door. After this there was no chance of going back to sleep so we just sat in our room for what was the remaining 6 hours. We did go for the food which was included in the price. The food was edible but nothing special. All in all a pretty bad experience. We complained about being woken up 3 times and the company could not care any less. This stay was definitely not worth the money for us and the poor food and lack of customer service was a real let down.

A fantastic option if you have a long layover. Be careful if you don't have a connecting flight your bags will be delivered on the bag pickup area which you can only get after you get out of immigration. You will need to go out of the airport, collect bags & re-check in to get back into the hotel. Your bags will be held aside safely on the ground level if you want to pick it up later on in the morning or closer to check-in. Facilities of the hotel is good. We got 1 food token per room instead of per person which was odd. As we booked the family room. Nice pool on the roof to chill, a bar, a not so private gym and small lounge area to eat & watch planes.

Stayed here 3 times now on long stopovers, especially if you are unable to leave the transit area. It's located in T1, but Changi is easy to get about in, so no problem if your flight is at a different terminal. It's best to book well in advance to ensure a room. Single bed rooms are small with shared facilities. Double bed rooms are spacious enough with private bathrooms, and some rooms have windows. Food options are limited, but I have found what's on offer is perfectly fine compared to what's available in the terminal. Had an issue with the air conditioning on our last stay, but changed rooms. We're booked again later in the year, so happy to recommend it.

Perfect place for a long stopover in Singapore. A meal included over 6hrs stay and they have an amazing rooftop pool. Rooms are a bit small, at least the single ones. Like a cell 🤣 Communal shower/toilet in the hallway. It's still fairly private. Double rooms have private facilities, tho.

We stayed here a few years ago. It was part of our holiday itinerary, to stay over in the airport hotel. Quiet rooms, clean bathrooms. The hotel menu has delicious options, we had the Hainanese chicken rice. Breakfast came with a view, it also right next to the airport hotel swimming pool. Lovely experience, I will definitely book a room here on our next long layover. 🧳🇸🇬

Room is tiny if you are single and doesn’t have a comfortable chair to sit on so you have to lie on the bed. I booked for 18hrs as I had a long stopover and tbh it wasn’t worth the $400, the 1 meal included was basic at best. My biggest annoyance was the fact that you can’t access the pool before 12 noon. No idea why and the reception said “management decide that” but I had been looking forward to a swim prior to my lunchtime departing flight. This was a huge disappointment and absolutely unnecessary. If you don’t want to open pool bar then fine but why not allow access to the pool. Only positive was how quiet the room was.

We booked for 24 hours. Information said meals included. We were very surprised to find that included only one meal. If we’d booked 4 separate stints would we have at least got breakfast? We were in transit and packed light assuming that our $400AUS would provide some reasonable toiletries. There was a fixed bottle of hand wash and a fixed bottle of multipurpose wash in the shower. There was air purifier but no plug. Very few TV channel options and no instructions. The room was clean and beds comfortable but that is a basic expectation. We will try a different hotel next time.

When booking a "solo room with a meal" I was under the impression I'd be staying in a room with a bathroom, which is pretty standard at hotels in 2022. On arrival I've realised I have booked an equivalent of a hostel room with a shared bathroom. This is not clear enough when booking online depending on which website you use. It should be clearer on the confirmatory email to avoid confusion. I was repetitively woken up from other guests leaving/entering their rooms for the toilet/shower rooms. Soundproofing the rooms need to be better. Very disappointed and too tired to complain to the front desk. I will be tempted go via dubai again next time. Their airport hotel was a similar price with a fantastic size to the room and bathroom included. On the plus side, it is a good option to avoid having to check out of the airport if you want a stopover sleep. Reception and meal delivery was very efficient

The girl on the front counter was rude. She was abrupt arrogant and then loosened up. No good Michelle. The breakfast included was horrible. No wonder it’s free. All in all the room was just what I needed to get some sleep. I think they take advantage of in transit travellers for the prices they charge. Please remember no matter what time day or night you still need to be polite and welcoming to tired travellers.

Might be okay for a quick nap but wasn’t aware there was no en-suite bathroom and the pool is closed. Pretty expensive at $200USD for what you get which is a bed and no adjustable thermostat to cool room. Also no soap provided for shower so make sure you pack it. It’s clean and a meal is provided. Just don’t rely on pics in reviews. Not accurate representation of what you are getting.

This is a two star transit hotel. No fuss, just the basics kind of place. Complimentary Coffee, tea and water. Depending how long you stay they offer a basic meal or two. Yes, there's a three fitness machine center and a pool. Check in was bit to high anxiety, as the staff tried to manage a half dozen customers coming in at once. Attempts to communicate the wait turned into loud instructions. I guess everyone has a bad day. Common area lounge felt high trafficed and not clean. Staff appears to barely keep up with a few customers. 40 minutes for meal to be served. This after instructions to call in the meal and be there 15 minutes later. Instead, they waited until we arrived to make the meal. They take the word lounge seriously. Note: don't reserve this hotel expecting a normal size meal, it's barely adult size portion. You are better off expecting to eat somewhere else. You'll be left disappointed and hungry.

Great place to stay. Beds are comfy. Food is good. Highly recommended if you're looking for a place to stay overnight at Changi Airport. You can also get the chance to visit Jewel at Terminal 3 if you have a long hours in transit. For more interesting places, Follow me on YouTube 'MG Diaries'.

I was expecting a cramped room and was shocked at how large and clean it was. Bed was comfortable. There are many light switches to fit whatever mood you’re in. You’ll understand what I mean when you’re in your room. I didn’t quite know how to work the hot water in the shower. The complimentary shampoo and body wash smells great. This morning I ordered the Singapore Chicken from the complimentary menu. The picture does not do it justice. It’s quite delicious!!! I would most definitely stay here again on my next long layover.

As I had long transit time both go and back, and also wanted to avoid COVID as much as I can I chose the transit hotel stay for the first time. It was fully correct my choice of this Aerotel😊✨ They picked me up at the gate by buggy, I could have free meal room service during my stay, the hotel room was clean and modern with window, view of the aircraft ✈️. They don’t have bathrobe, so better to take your own room wear with you. Hair dryer is equipped on the wall. I took 6h for going, 24h for way back. Actually my way back flight ✈️ was canceled, but the hotel could change the date for free flexibility. Thanks!! I totally recommend this hotel 😊✨

We had a very pleasant stay on our long layover in Singapore. Nice room and the food was pretty good considering it was a packaged meal. The shower doesn't get hot, though, just a bit lukewarm.

Blatant lack of respect or customer service. I emailed twice and they confirmed twice that they've booked a baby crib for me and when I arrived it wasn't even in the booking so we had to wait for a crib to arrive. We were told that we had to leave at 4am that's fine but at 3:30am, without even knocking housekeeping came in and woke my baby up. I mean I understand that your hotel is busy but we ve paid till 4am, please have some respect and decency on privacy, at least knock?

On Friday 17 Nov I was in transit at Changi airport terminal 1. I visited the open air pool which is amazing and very relaxing, unfortunately it was cloudy but the staff made up for it, they are very nice esp Swan who has such a positive vibe and always with a smile and a nice chat. She made my transit time all of a sudden short. (I had 4 hours between flights) The F&B is good too. A truly hidden gem in terminal 1 in Singapore Changi airport. Surely hope to be back again when having a long lay over. Thank you Aerobar, you were amazing !

Do not book with this Hotel. Rude front desk staff. Booked from 16/12/23 to 17/12/23 when arriving at reception @ 10pm in the evening. I was told I was to check out at 4am. I explained that when making my booking there was no mention of a 4am check out, otherwise I wouldn’t have booked with them. The staff then refused access to my room and told me to leave. If there was a star less than 1 I would have given the hotel that being there staff less than 1 star. Disgraceful service!

It's a terrible experience to be honest, I would definitely mark a 0 if I can, there is no sign or guide bored on T1 mentioned roughly location until you get downstairs. The attitude from reception even worse-“you don't deserve to be served, pay and go", they would reply all questions with haughty desdain, hang up the phone call even customer didn't finish words. Don't chose the place unless you owe money to reception and enjoy the haughty disdain attitude。

We stayed here during a stopover. The beds were comfy (we managed to get a room with two beds instead of one which was a bonus) The room was quiet and dark and had great amenities. We are so happy we stayed here. We felt so refreshed afterwards and arrived at our next destination feeling so much better.

This week we stayed 19 hours in the Aerotel Singapore Hotel. Unlike other rooms, ours had a window overlooking the runway and also an ensuite and we rated it very nicely. The pool is fantastic but why is it only open from 12noon - 10pm each day? That is 10 hours out of 24. It is ridiculous why it is not open 24/7. The fitness 'corner' is in full view of the lounge and overlooks the toilets so we could see people inside. One thing for sure is that some of the staff are very rude, especially the woman who told us off for going up the steps to the Fitness Corner. She said we had to enter it through the pool, which was not open at the time! Don't ask the Staff to help serve you as they are not interested in that. When we could not get back into our hotel room as the key would not work, they kept sending us back to deal with it instead of getting one of their staff to accompany us to the hotel room door to see for themselves that the key would not work. They just really weren't interested and left us with the problem. There are a number of other hotels available at Changi International Airport so I would recommend that you check them all out before making any decisions. Overall a mixed experience for us and we won't be rushing back anytime soon.

The pool and shower option is worth it, but the room wasn't. For $350 (12 hrs), I got a very dirty room (dried snot on the desk, stains, hair), shared washrooms, and they didn't allow me to eat in the room when there were sick people coughing in the lounge; you can eat at the pool if there's space. Lounge is under renovation? It's also very cold but you can't change the room temperature. You can hear every door close, but others people's music and calls are muffled enough that you might be able to sleep. The friendly staff made it more pleasant.

Simple and somewhat pricey hotel but the benefits are unmatched: Being inside the airport you don't need to go through immigration. Also the hotel includes lounge access which is a HUGE value. Room service is currently suspended (maybe a covid policy?) so we had to get up early to go to the lounge for breakfast. Other than that our stay was flawless. Also the hotel allows for mid-day and short term bookings (want a place to chill for four hours in the afternoon? Need a quick shower? They're happy to accommodate).

Great pitstop for a long layover. Would definitely do this again, especially with kids. A quick swim at the rooftop pool was also a nice added feature. A must- do for a long layover!

A fantastic option if you have a long layover. Spacious,modern and very clean rooms with everything you need to rest after a long flight. The staff are professional and very helpful and made our check in/check out process so easy. The pool area is a great addition to this hotel and a nice spot to relax.The complimentary food supplied is nicely cooked and served in the hotels restaurant/coffee area. Great transit hotel to stay, defintely our go too hotel whenever were at Changi airport.

Hennie was wonderful. We'd booked the wrong date, but she found a solution despite the hotel being fully booked. Thank you. We had a lovely swim, sleep and meal, ready for the next long leg of the journey. Highly recommend the hotel.

Made a last minute enquiry as I had a 13hour layover.. The accommodated me and 3 others who were also travelling with us Room was clean. Brush kit, towel, slippers and electric kettle with tea and coffee was also given The room has usb charging port and normal plug as well. Staff were friendly and the meal included made it worth the money. We will definitely stay here again

The best airside hotel ever. Unlike other "capsule" hotels, this one is a full service hotel with an excellent pool. If you have more than a couple of hours layover time, I would strongly recommend breaking your journey so that you can get to your destination without any jet lag like symptoms.

Staff were really friendly and helpful and the meals were good. Unfortunately the rooms are expensive tiny and noisy (imagine things walls and doors slamming frequently) also pretty hot. There are no ensuites so about 20 rooms in the wing I was in share 4 bathrooms. So if it is busy and multiple people are taking showers, which happened to me, it's impossible to go to the toilet.

Rooms are very noisy , the noisy Air Conditioning (loud humming) could not be turned off,we requested a quite room however this request was not honoured. The Hotel seemed to lack proper communication with our travel agent as on both occasions the hotel had incorrect check in times. However the room itself was nice ..good shower and Wifi works well,free breakfast was good and the outdoor pool and spa were good

Arrived at midnight last night and was welcomed by the most unhappy receptionist. She should really find another field to work in, anything but customer service. She was rude, had a sour face like she didn't want to be there. Even if she had a bad day, she should at least offer a smile.

Awesome place to be when after a long flight and night staff is great since we arrived 1AM. Clean rooms and everything is there what we want when you have to spend 21hrs till next flight. Meals are great but one of the day reception staff is rude and she was so confused to provide our meals for kids which are paid. Other than that really good experience.

Stayed there twice, the 2nd time we had to wait 45 min for the buggy to pick us up, we were traveling with a 5 months baby and mentioned it again to reception when we requested the pick up so that was terrible. Both times the room was too cold and impossible to change the temperature for both stays, every time i asked staff gave me other explanations or solution but none worked, at the end of second stay someone mentioned the aircon is controlled by airport and we cannot change the temperature in the room, seriously ?? Glad I took winter clothes on the way back because we all definitely needed it to be warm in the room. Staff offered extra blanket but it wasn't good enough they need extra heater. Included food was not good. Room was very clean I don't recommend this hotel if you are with kids or baby

Chaotic arrival to Changi Airport to say the least but once at the hotel check-in counter, everything was fine. The night staff were very helpful, kind and accommodating. The next day's staff not so much. Not helpful nor terribly kind in any way. I had to call several times to order food and nobody was picking up the phone. Short staffed? Maybe. Poorly staffed? Probably. Limited food options available, not for the picky eater at heart and because there wasn't a mini fridge in the room, that meant that I had to throw away some of the food that I had brought with me. Thankful that I had a comfortable place to stay while in transit but for the price that you have to pay to have it, along with the disgruntled staff while being trapped in your room feels wrong. 😑

Room is clean and good food. Worth to pay. So convenient have a hotel room for long hour transit.

The hotel was spacious, had great service, and had delicious food! Highly recommended for a long transit in Changi airport.

Good place to spend the time between flights, the room was clean and spacious, the staff where helpful and friendly. I didn't get to sample the food but there was 1 free meal included , could hear the plans outside

Didn't need to stay overnight at the Aerotel, but did enjoy the amazing rooftop pool when it opened at 6am. Was sprinkling rain and yet had the absolute time of my life! Can only imagine how good it would be when a beautiful sunny day!

Remember to use ʜᴏᴛᴇʟʙᴜʟʟʏ .ᴄᴏᴍ when booking your stay. This site will compare countless booking websites and usually will have rates a lot cheaper than others! Thank me later on! This place is one of the best in the area. I have been staying here for a long time. If you choose this place you won't be disappointed. Room is clean and good food. Worth to pay. So convenient have a hotel room for long hour transit.

We had no reservation on arrival, but the friendly staff sorted us out very quickly with a room for 6 hours. This hotel is the perfect way to break a long trip and continue rested and regreshed. The room was very quiet. The free meal was very nice. I'll be using this much more in future.

Arrived 1am from Jakarta and need to check-out by 5am for Manila. Good thing is that the hotel is just above gate D41. The room booked by my company was 2 queen size bed. The A/C can actually be adjusted thru its panel on the wall. Wifi is fast. Complimentary meal was superb, i chose japanese bento. Overall stay was excellent though i stayed for 3hours only but! This is luxury for those need for a quick rest/nap while transitting.

Located airside in terminal 1 The perfect spot to stretch out and get some sleep on a long layover. Very easy to book online- all bookings are fully changeable/ refundable up and till 24 hours before your stay. Single rooms are a good size for one person, and have access communal shower rooms. Crisp clean bedding, and very comfortable king-single bed. All stays 6 hours or longer come with a free meal served in the lounge area. There are complimentary coffee and tea making machine / facilities in the lounge. Another bonus is all guests get free access to the rooftop pool. The pool area has a bar serving beverages, and there are shower facilities too (towels provided). The pool is open from 12 noon daily. Very nice resort style setup, and very nice to visit by day or by night. Access to the pool only (including showering) costs $27; perfect if you are on a short layover and just want to refresh yourself with a swim & shower.

I was very sceptical when I arrived with my family at the Aerotel Hotel, we had long journey from Sydney AU, with plenty luggage and less sleep. Then I was welcomed by a very well-manner gentleman at the reception name was Tari, his beautiful words and astonishing body language made me feel so welcoming, for a moment I forgot all my tiredness as he hand me the room key and asked me to get fresh and later collect my passports and other paperwork. My family went into the room within arriving at the hotel, it took away our worries and we felt like we were at home! The level and culture of customer service Singapore has to offer was magnificent and so welcoming. The staff at the Aerotel Hotel was very welcoming and their service was great! They have 24hr kitchen and food selection for a transit hotel was fantastic! I would say it was classy, the bathroom had HOT shower and towels were fresh! I could not find any fault! Also the bed was comfy and my family had slept very well! They had complimentary unlimited bottle of water, tea, coffee also had slippers and many more amenities, my hats down to the team and the management at #Aerotel Hotel. I will certainly book my hotel transit stay with you guys again without any doubt! Thanks for your service and wonderful short time stay! All the best.

We had 12 hours stopover on our way to USA, so we booked 12 hours at this hotel. It’s a bit expensive but it’s worth if you had a long layover. Clean room, comfy bed and we love the food which is included in our room price. We got 2 meals for our 12 hours stay. After we choose our meal time, the staffs will drop our meal at our front door. Note: 1. It’s located at level 3 inside terminal 1, so no need go through the immigration. 2. Plan ahead since this hotel always book up early.

We had a very good experience with this hotel while transiting through Changi from USA to Thailand. I did not research terminals well first, so this was a bit of a hike (or train ride) from where we landed and departed for our flights (landed/departed T3, this transit hotel is T1). Check-in staff was very friendly and got us in without hassle. Check-out was also very easy. The hotel room was perfectly clean with everything you need for a full comfortable night, even though we are only there for 6 hours between flights. Beds were comfortable, shower was nice, complimentary water and tea, and one free meal per six-hours stay. Food was meh. Easily can be skipped (especially if you can access one of the 24 hour lounges for food).

Extremely disappointing service. We prebooked our stay many weeks earlier and we provided our arrival flight number and check in time. We ended up waiting for at least 1.5 hours. The shuttle service was super slow (one service every 45 min) and can only take 4 adults. It was very frustrating and tiresome when we had just disembarked from a plane after >12hr flight without finding the service we had booked for ready to pick us up or provide any information. We were basically stranded unable to go anywhere while being falsely promised that the shuttle was on its way. The whole booking became unnecessary anymore because by the time we could actually check in, it would be too late and our next flight would be due soon.

I thoroughly enjoyed my visit to Aerotel Changi airport! Having a swim in between long haul flights is a great way to unwind. The staff were exceptional. Friendly, polite and make excellent margaritas / food! I highly recommend staying at Aerotel if transiting through Changi airport. 10/10 service.

My review is basically the double rooms are great and the single rooms are rubbish. The double ensuite rooms have everything you need, are comfy, quiet and spacious. The single rooms are tiny and noisy. You get all the noise from the other doors closing, and because flights leave 24/7 this can be constant. If you're not a light sleeper then you'll be fine. All the rooms are rather (too) cold, so if you're not used to Singapore Aircon, take your PJ's or get the twin so you have two duvets! None of the rooms have windows. The food, although included in the price, is pretty bad. You'll get a toothbrush and toothpaste. The pool's good. I've stayed a few times, and as you book it in 6 hour blocks, for some reason booking twelve hours is cheaper than ten. The price is always different. Check in takes about twenty minutes.

Overprices but I value sleep so I always stay here. The decorating is nice. The staff at front desk aren't friendly. The single rooms are small, not noise-proof so wear ear plugs (I was ok as I play white noise), air-con (can't change temperature but ok for me). Charging points x 2 and USB x 2. Had a small TV (possibly a small desk too? but don't remember), a kettle, some tea/coffee, 1 or 2 complimentary water bottles, a hook and coathanger. The shared bathrooms were a bit gross, with a bit of past guest hair on floor and dripping shower ceiling. Did have sufficient toilet paper and some shower gel. There was a meal included which was simple but nice. Note, you need to call ahead 20-30 minutes ahead to get it, so keep this in mind, especially if you are boarding another flight soon (all the gates have ANOTHER security line you need to go through before boarding). The chicken with rice was nice but no vegetables. Nice dining room.

Did not stay at the hotel, but have used the swimming pool facility multiple times in my transit. The pool is at the Aerobar, just next to the hotel. This can all be found on terminal 1, near gate D41. Look for the signs pointing to swimming pool and transit hotel. Hotel guests can use the pool but entry is about $25 if you're not a hotel guest. it's a great place to chill out. Pool, Whirlpool spa (not heated), bar, showers, lockers, and towel included.

We had huge layover 16+ hours. So we had to book a room with our 1.5 years old child. It took us about good 20-30 minutes from Terminal 3. Room had all the facilities. Only thing was that we had to pay for the child meal. I thought this might come with the free one meals. It would be good if the child meal comes free of charge as we paid nearly 350 AUS $ for the room only for 10+ hours. Over all it was good.