The service from the staff is very good but that does not overlook the state of the rooms. We were moved from one suite to another because of issues with the shower. The rooms need a good clean up and update. Also, the pillows were terrible! Please, take this as constructive feedback and make improvements!

I really enjoyed spending time here. The bed was one of the most comfortable I’ve ever slept on. My wingspan couldn’t reach the ends. :D The sheets were awesome and so soft. Nice big shower. They had a little built-in desk and a lot of well thought out space saving furniture design in the suites. A dishwasher too. I wish my apartment was as convenient. I was a little bummed there were only 2 regular coffee pods as the reservation was for two weeks but… Oh well. Was easy to find some downstairs. The bar in the hotel was absolutely off the chain. I was able to have a delicious Manhattan and watch the hockey game. The female bartender duo was super attentive and even though it was very busy! They made excellent drinks! On my way out I had a weird question about ordering an Uber… and neither of the desk staff made me feel silly for not knowing or asking so that little customer service was really appreciated. (To answer the question for the male employee at the desk with the accent: Yes an Uber trip in progress will not show up as an “upcoming trip in the app.” )

What a beautiful place and absolutely high-end! I think the most important attribute we like to share is the staff. For instance, my wife and I checked into our rooms, we noticed that the toilet seat was loose. Immediately, JB a young girl working at the front desk was able to get Phil the maintenance engineer who fixed it immediately. That is Service! And then later in the evening, my wife and I got to interact with Rashid, front desk, agent, and his colleague Semaj just wonderful assets, and they were so instrumental to us. They really made us feel welcome, and they are just nice young men. And then to top it off, we got to interact with Lisa, who made a wonderful breakfast and let me tell you she can come to my house anytime and cook and then we checked out early because of the hurricane and we got to deal with the nighttime auditor Darrell, who was just terrific. He made us feel so special that and he made sure that we were checked out properly and made sure he emailed our receipt and just a classy guy just a total classy person. Thank you very much for making our five days wonderful and we really appreciate it and you got such a really classy crew and thank you for having them. The room is very clean the only two recommendations is to have larger, trash cans, especially under the kitchen sink and teach the person who cleans the room to make a bed properly. it was all discombobulated my wife and I had to remake the entire bed. other than that thank you so much for a beautiful stay and once again, the staff is amazing. Steve & Cassandra Dover Delaware

I was promised an early check in at 11am but wasn’t able to check in until 2:30 . When entering my room there was a strong aroma of dog urine. The smell was on the bed, couch and in the floor. I sprayed disinfectant spray but it did not help. I contacted the front desk to inform them and she promise to transfer me into another room. I followed up with her twice to no avail so I called guest relations who said they would refund me . I informed the front desk clerk that I would be checking out due to not being able to bare the smell. She did not offer me any alternatives so I checked out then left. I’ve never experienced this before with Hilton and expected to be treated better as your brand typically has excellent customer service . So, I’m waiting for my refund which I’m sure will take a few days.

DO NOT stay at this hotel. This was an awful experience. The rooms are so run down with broken window shades, sofa cushions ripped and the stuffings falling out, no hot water in the shower, door safety lock was broken so no way to secure your door at night. The sofa stunk. You had to put a towel down on the cushion just to sit on it! This was ALL reported to the front desk person and completely ignored. The exterior of the hotel was NASTY. Gross food left out for days and never cleaned up. Cigarette butts lying around and never cleaned up. It's really too bad the hotel is so bad, because the location is exceptional.

In March 2022, I reserved a one bedroom king suite for June. Upon check-in, we were assigned a king junior suite - not the one bedroom reserved. We were basically told we were out of luck and stuck with what we got. Management did discount the room and comped dinner at the bar that night. The bar however, was less than exemplary. There were six customers in the bar with three employees behind the bar. It still took 25 minutes to get a drink - one of which was wrong - and the food was terrible. At 4:30 that morning, the fire alarm went off and emptied the hotel for 30 minutes. It was apparently due to a bad pipe for the boiler which hadn't been fixed for weeks. Then, the next morning we called for towels as there were only two in the bathroom. We were told that they had no towels at all. For anyone. We ended up going to target to buy our own towels. The entire place was full of overflowing trash cans and the cigarette disposal unit was packed and unusable so cigarette butts were lying all around outside. It seems the entire cleaning crew quit en masse four days before our arrival and it really looked like it. We ran out of toilet paper, which, again, they did not seem to have. The front desk staff were polite but powerless to correct any of the issues. Another group in our party were unable to even check in to their room until 7pm. Absolutely did not live up to the Hilton name. Very disappointing

First the good: Kudos to Sharon at the front desk for finding us a room when we were advised the hotel was oversold. Also, the room was quiet and comfortable. However, we continue to be disappointed is the disappearing amenities Post Pandemic: no more newspaper, only one manager's reception per week, and a very sub-par breakfast offering. The coffee was particularly bad. This in combination with steeply increased prices is a bad combination. Getting less for more is not good.

Regular vehicle break-ins, with neglectful lack of security for parking. I have stayed all over Charlotte for work, and used to live here. South Park is generally a nice part of Charlotte to stay in and visit. Unfortunately my last night staying here resulted in a break in of multiple vehicles on the top (2nd) floor parking deck. After speaking to CMPD and their CSI who came to process my truck, they informed me that this is a hot spot for vehicle break ins and theft due to the fact there are no security deterrents (no key card access, no gates, no cameras, etc). A broken window and $3k worth of belongings were lost. This was only the icing on the cake though after a week of pool parties well into the morning hours every night. The hotel itself is nice. My room was nice, and so was the staff. But that won't cover a clear neglect for the safety of vehicles, and people, staying there overnight. Edit/Reply: The hotel staff got me a drink and a snack while I waited for CMPD to process my truck. No compensation, no credit for my stay, and no changes to their parking security. If that's above and beyond...

We stayed at the Charlotte/SouthPark location for 3 nights over July 4th weekend while visiting family in town. Great location. Rooms with good amenities and layout (dividing door in between bedroom and living room plus a mini kitchen with fridge and microwave). Breakfast buffet had many options to choose from and kitchen staff were courteous. Suggestions for improvement - pillows were a little flat and there was a lingering odor in the room. Manager Tom Payne was very nice and went above and beyond to help us resolve an issue (thank you!). Front desk associate Semaj always greeted us with a smile when we went downstairs for breakfast every morning and as we left for the day. We will stay here again next time we are in town!

Friendly staff! Every staff member we encountered had a smile and were professional. Clean rooms and great location. Outside pool was nice and our kids had tons of fun. Will definitely be back. Thank you!

I think I found my go to place to stay. The Gentleman that checked me in on Sunday was the same one that checked me out and he is amazing! Along with all the staff of-course. I was a little disappointed the pool was closed for cleaning the entire stay do to a large group being there but it wasn’t a big deal luckily there is a YMCA down the street and we were able to use the out door water park there. I’ll definitely be see y’all next time I come back to Charlotte. Thank you!

This is my second visit this summer to this location. Each time I've enjoyed the amenities, location and staff interaction at this hotel. During this visit, JB was was warm , knowledgeable and helped me check in to my room. The only downfall is my room wasn't in pristine condition. There were long hairs on the floor and it probably wasn't swept or mopped. But overall, I enjoy my visits here.

My reservation through Expedia was not in their system but “D” at the front desk work endlessly to help us get checked in. She went above my expectations.

Carmen un the breakfast room and Siri in the front desk were amazing they made our stay very pleasant 😍😍

Excellent, front desk friendly and professional smooth checkin and check out rooms are specious clean home away from Home, we were there thanksgiving week great hot breakfast, good food inside restaurant and bar, Mr Rashad Sheridan are helpful and friendly to the guest make us feel family. For me this the best hotel in town and close to good restaurant and mall.

Our family of four stayed here and we were happy with the hotel staff and cleanliness. Rashad went above and beyond in his customer service. Thank you, Rashad!

This was my second time staying here and I highly recommend staying here while visiting Charlotte. The hotel has everything you will need, clean and superb customer service and friendliness. Walking distance to tons of restaurants, shops and groceries including Whole Foods.

I am currently writing this from the comfort of my Marriott hotel room. Tonight, I arrived at The Homewood Suites by Hilton Charlotte/Southpark after a business dinner only to be told there is no room available for me. I booked my reservation a week prior directly through the hotel website and have a conformation email and number. I am also Hilton honors Gold member and was surprised when I was told there was no room for me to stay in. The front desk attendant reccomended I stay at their overflow hotel The Double Tree only to come back and say they are also overbooked and there are no rooms available there. I asked to speak with a manager and the front desk brought out the food and beverage manager to speak with me. As she came out, two men checked into the Hilton side of the hotel and received room keys…but there wasn’t a room for me? How? Is this even real life? She told me there was nothing they could do and that this was an unfortunate event. So here I am, by myself in a city I’m unfamiliar with at 8pm with no where to stay…I looked up the Marriott and they had a room available. Of course I immediately booked it. As I am walking out the door, the food and beverage manager comes to tell me that now all of the sudden they have a room available for me? How is this possible if they told me they didn’t before? I travel to Charlotte for business often and chose to stay at the Hilton in Southpark Charlotte since this location is where we have all of our clients stay when they visit. I’ve personally stayed at this location twice in the past and it has gone downhill. As a national organization with a lot of travel to the Charlotte market, I can assure you we will not be sending clients to stay at this hotel again. I’m glad this situation was just isolated to me and not our clients.

Wi-Fi doesn’t isn’t strong enough for video conferencing. The hotel kitchen takes its last order at 9:45. Arrived in the hotel’s bar / restaurant at 9:30 pm, but the wait staff was too busy on their phones to bother taking a food or drink order and actively avoided walking over to us until it was close to the food cutoff time. The bar tender tossed napkins down as if she was going to ask us if we wanted drinks (she never did btw) and she walked walked away. By then it was too late to order anything. Won’t be staying here again, period.

Stayed 7.16.22 ...The Desk was rude, The room was not clean and the carpet was damp. I slept in my clothes ...the breakfast was sad . It's like they don't even try! We only stayed overnight bc of a concert and geez we could have saved_$ and just booked a motel 6.

Staff at the front desk is incredibly helpful and kind. The hotel has a really bad case of bed bugs. I tried three different rooms and there were bugs, eggs and skeletons in each. It is a very bad infestation.

I woke up at 5am to no power or hot water on my last day at this hotel and the reason why I am giving 1 star is due to the lack of empathy by employees at this hotel! I am understanding to things happening beyond our control but not to be notified if everything was ok or not and to find out once making my way downstairs in a dark stairwell that they had flashlights in the lobby for guest was absurd. Maybe sending staff to each floor alerting guest that their is a power outage and we have flashlights available would have been helpful. I was alone and scared with no knowledge of anything. I get to the lobby and was greeted by 7 or more employees that said nothing until asked about what happened and the woman who responded Ms. Pat said "are you checking out" as if that wasn't obvious! I only got an apology from her when I said I was alone and scared and think it's real inconsiderate of the staff not to come to floors and notify guest of the issue at hand! Why no generator? Why did I have to take a cold shower? These are all the questions I asked to my self while walking in the dark down 3 flights of stairs! SHOW SOME EMPATHY AND COMPASSSION FOR PEOPLE! IT COST NOTHING!

My husband & I stayed here April 8th -10th we were in town for an upcoming comedy show. Upon our late 11pm arrival after our 5 hour drive to get to the destination we were greeted by a over night front desk agent whom was sitting down on her phone. We were given room 410 which we were unaware that it was handicap accessible, which made the shower very unpleasant to use has it had a sliding board/seat in it. Once inside the room the heat was on hgh, there were cigarette ashes on the sink and there was a used bath cloth in the shower. It seems as if the house keepers were hiding out in our room and forgot to clean it afterwards. On Saturday the 9th we woke up to no running water in our room which meant we couldn't flush our toilet/ wash our face or brush our teeth. We went down stairs to find out the entire hotel was without water. When we asked when it would be repaired we were told by Ava that it would be back on around 12. This information was given at 7am. We were unable to enjoy our day/ trip due to the water not being put o until 3pm. When I went back down stairs to speak with Ava about a free night/ half off my room stay due to this inconvenience she and the other lady on the Hilton side with the short blue hair were VERY rude and told us there was nothing they could do. We finally were able to shower at 3pm and left the facility for the comedy show. Upon our arrival back to the hotel we were met with the pungent smell of S*** & Urine in the downstairs lobby. Front Desk agent CC handled EVERYTHING well !! She deserves a raise maybe even Ava's job.

The place was nice upon arrival, we arrived earlier in the am so we were ready to check in so we went on up, and realized we were in a handicap accessible room, while it being no problem really its just not the room we booked. When we went to take a shower there was a used wash cloth on the shower curtain. Smh there was ashes In the kitchen part of the room and the heat was on hell, as if someone had just came In from outside and were chilling to get warm. Smh. After all that we went to sleep to awaken to no running water or the ability to flush the toilets. So then my family and I felt as if we were held hostage, as we would not leave the facility no taking a shower or brushing our teeth. Smh after 6 hours of captivity the water returned and we were able to leave. Upon our arrival a few hours later we returned to the pungent smell of feces as residents of the hotel were using any bathroom available, and the lobby bathrooms had slightly better pressure. I must say the nice young woman at the desk named C.C. managed things as best she could, I recommend a promotion to her. Overall not a terrible hotel, just a terrible series of events which took away from the quality of our stay.

Hotel used to be great. We usually go as a family and hit up the mall and explore Charlotte along the way. First things first, no crib was ever given to us (after calling and requesting one multiple times) which made our stay with a one year old great 😃. Lukewarm water throughout our stay which made bathing fun. Blinds were broken in the room and the chain was no longer present to work the blinds. Breakfast was extremely lackluster (used to be a gem at this hotel). No fruit, milk, cereal, or bagels. It was potatoes and pre made omelettes. I understand supply chain issues but this was not a good experience at all.

Just discovered this facility, better price point than the sister hotel we have used for years across the street. Suite rooms at a great price. Super convenient to family and shopping with ample parking. Great breakfast selection and we discovered they are pet friendly. Nice value!