Staff were friendly but for goodness sake put a baby change station in the men's washroom not just the women's! It's 2022, not only women are tasked with changing the kids!

I ordered an orange pekoe tea with 2 milk and 2 sugars and received a black coffee.They then refused to fix it. This is the 3rd time this has happened :(

There is a guy working I think his name is Sachin he come early in the morning whenever I go there for my oder he always in sleep he doesn’t hear well what I’m ordering moreover he don’t have any sense how to deal with customers as well I don’t think he knows how to work in a team.

My experience here with my family was so bad….the person name Carlo took our order who don’t how to treat with customers…I work at food restaurant as well …I would never talk to my customers like he did to us…I asked for something and he was being so rude to me and I think he needs to be polite with the customers and treat them with smile

The broccoli soup and the chili make a great fast lunch. Bread and butter. Coffee is Tim's.. always good coffee. Cheers

Pretty disappointing BLT. Would have been nice to have bacon on it.

One of the best branch in near Downtown Charlottetown. A lady from the video (her name is Jovannka) was friendly and helpful. She’s very hardworking and works a-lot even at her age. Great job for Tims Company for giving chance to seniors to work. 👏🏻

Worst Customer Service Ever. There were at least six 5 people working and only one was taking the order and the rest of the staff was just walking in the store doing nothing but watching customers and gossip with each other. Your store should really really need to Improve your service and your employees should know how to treat their customers.

This is a dream team. Great to watch them work. Visited several times in the week we stayed in Charlottetown. Always had friendly and fast service. Best Tims we've ever been at.

Could not get a simple order right. Ordered a steeped tea. Received a murky hot drink. The facility could use a clean up as it is filthy. Not Tim Horton’s standards. Person behind the counter could also use a cleaning as the body odor was emanating across the counter. First bad experience at a Canadian institution.

Food is good but they don't serve whole wheat buns. So may go less often to eat. I suggest they have attractive and interesting pictures instead of advertising. It would make the Atmosphere so much nicer. Advertising is not needed as we have already chosen to be in the restaurant, Thank you 😊

Great store with the Great Staffs! Happy to visit this branch in Kent Street as my Third Place. People are so nice and friendly, they always asked how’s my day going which made my day. Keep this energy all the time. 🤩🤩🤩

Staff was friendly. But after we left found that the large tea 1/2 sugar and 1 milk was actually made 1 sugar 1/2 milk Could not head back unfortunately Was a bit dirty inside

I got myself an iced Latte. It was a pretty good one. Tim Hortons has a tendency to make an iced milk coffee with brewed coffee, rather than the right way with an espresso or they put in sugar, despite aksing them not to. Glad this place doesn't do one of those common mistakes!

Get nicely served. Is bit bsy.

Very welcoming and friendly place. Excellent customer service. 😊

Excellent team and friendly staff. Nice services.

Exactly the sort of service and food that you would expect from Tim Hortons.

Staff refused access to a washroom. They closed it for cleaning for a period of 25 minutes then said it was closed for the day more than an hour before the posted closing time of the restaurant. Nov 14 2022 at 7 pm.