This hotel does not live up to its ratings. It was probably 5 stars in the 90s, but not anymore. With all the nuisances, smells, unclean rooms, and broken stuff, it feels more like one of those unrenovated shabby motels by the highway. At first we moved to a room called the Hillsboro. It was considerably modern and we kind of liked it on our first night, until the shower broke the next morning. The front desk offered us to shower in another house for the time being, but it was inconvenient, thus we kindly declined. Surprisingly because we were part of a wedding group, breakfast was not included, but their policy states that breakfast is included for all guests. A note to future wedding planners. We moved thereafter into the "Irene Rogers" room. It looked beautiful and historic (lived up to its name). However there were a handful of issues. Firstly, the washroom smelled like urine and/or a septic like smell. Secondly, although the room was "cleaned" upon moving into it, the rug was still dirty, thirdly it was dirty under the bed and behind the curtains, fourth it seemed like the room needed some painting, fifth there was no sound detonation. If someone comes into the house in the middle of the night you're woken up by the noise of them talking, sort of like in motels. One of the guests also had their hotel room doorknob break on them. We also noticed that bedsheets and towels were never changed either which is odd for a so called "5 star" hotel. On our last night, the toilet clogged from taking a dump. This hotel needs major renovations, restoration and upgrades. On the plus side, the hotel was located conveniently a walking distance away from downtown and parking was plentiful. Staff were also friendly.

We booked this hotel on booking.com and when red arrived the property was unattended. We knocked on front and back doors with no response. We then rang the hotel and received a telephone message which gave no indication of when we might receive a response. We waited 30 minutes with no response and as we were tired booked into another property. Shortly after someone rang and I made it clear we should not be charged for their lack of concern for their guests well-being. The property charged full price.

This hotel is mediocre at best. Definitely NOT a five star hotel. This is a ‘cute BNB’. Had it been advertised properly, I never would have stayed here. Staff was friendly but did not offer to help with luggage (there is no elevator) - a service that goes without asking at a 5 star hotel. If you’re into old buildings that give off haunted house vibes, this is the place for you. Not worth the $400 I paid. Clearly NOT a 5 star hotel.

Beautiful place. Room was very clean and bright (apart from the windows which were dirty) Furnishings were in keeping with the period of the home which added to the appeal. Breakfast was amazing. I think Josh was the name of the chef, well done. Only complaint was that we could hear a dog in the house at times and the communal furnishings, especially outdoors were covered in dog hair and we couldn't sit outside. They were also renovating areas. Loved it nevertheless. Overall felt like I was in a different era staying there.

The room was beautiful, the design in the floor, the furniture, everything. Our room had a great king size bed that was super comfortable. The washroom had a shower and clawfoot tub. The breakfast was so good, had the french toast with berries and whipped cream. The young gentleman who assisted us was nice, professional and very helpful. Would definitely go again and maybe try another building.

I hate reviewing places I love because I always want them to be available to me, but the fact is - I wouldn't stay anywhere else in Charlottetown, and neither should you.

Superb! Highly recommend. Beautifully restored. Loved the curved pane double hung windows. Many dining choices a short walk away. A highlight of our trip.

We stayed there last month, were from Unionville ,Ontario and I am finally getting to the review! Clean rooms and amazing staff thank your for everything and making our stay feel warm and welcoming!

If you are looking for a romantic spot, this is it. The room was absolutely beautiful, with high ceilings and lots of space. The location was perfect, walking distance to shopping and some of the best restaurants in Charlottetown. This is a family run business with a focus on the experience, and does not disappoint.

Very unique hotel that's made up of a series of houses/buildings on a city block. Check in is in the main building where breakfast is served. It's all located within easy walking distance of downtown Charlottetown. Our room was in the basement of one of the buildings near the laundry room, which seemed odd at first but it made for a quiet location in a room that was spacious with two bedrooms. There was parking on the premises and we were shown to our room and given a run down of everything when checking in. Breakfasts were great and the service was always friendly.

The owner's son Ben went above and beyond getting us settled in. The breakfast chef was so friendly, as was his staff, Catherine. Food great. Bed so comfy. Location perfect. Couldn't wish for anything better!

Down-East hospitality & charm. It was our 2nd time staying with them and our family has already discussed going again. Ben, Sam and entire team went out of their way to ensure our family’s need were met. You won’t be disappointed!

A unique experience and the breakfast was great. Only downside was the Lack of toilet paper holders in the washrooms so it was a bit annoying to have toilet paper keep falling from The sink. But overall a good experience If you’re looking for something rustic and different.

Just okay. I think there's value in staying in such a beautiful and historic building. However, this is in no way shape or form a 4-star hotel: -The bed was very uncomfortable. Like, the mattress itself must have been 20 years old. hard, lumpy, and no pillowtop. The frame it was in was probably some sort of antique, but I see no reason why a historic bed can't have a better mattress in it. -Service was lacking, they seemed understaffed. We waited an hour for breakfast before just getting up and leaving because we had somewhere we needed to be. Tea and coffee stations were constantly running out of things and not replenished. One or two guys were trying to do everything, and while they seemed super competent in balancing everyone, it was just too much for the amount of staff they had. -They don't clean the rooms unless requested and there weren't enough towels (and there were no bathsalts or robes), despite being in a jacuzzi room. We had to scrawl hand written notes to leave outside our door to ask for towels and cleanings, as there was no front desk to leave requests with. Overall, it's a beautiful historic building, but the service is more or less on par with a roadside motel.

Decent experience with nice Victorian style layout. The 24/7 coffee and tea options were good and breakfast was tasty- especially the parfait. However, there was lack of parking and you could hear sounds from the hallway into the room .

To be honest, I am a very critical customer when it comes to giving out reviews and ratings. This Hotel is really an amazing place and do take my word for it. My Wife and I had our honeymoon there, and an employee by the name of Sam was so helpful and really was attentive to our needs. The breakfast, that was complementary during our stay, was really amazing and the room was very clean with very spacious bathrooms. If you are considering in possibly staying, go for it! We are definitely going to want to come back ourselves with the quality service they brought.

Great host and rooms were very clean and rustic. The breakfast was amazing especially the eggs benedict! Would definitely recommend staying.