I am a diamond member and lived a lot of hotels under Hilton. This hotel is very impressive. The breakfast is perfect, and staffs and chefs are very nice and diligent to prepare the food. I booked 2 rooms for five days each. The room is very clean. The ladies in the front desk are really nice and helpful. The location is good, 20minutes drive to Ruby Fall and Rock city. 2 minutes to mall and 1 minute drive can cover a lot of restaurants. It is quite in the evening, and moon was large and beautiful in Chattanooga. I will come back next year in the summer.

The location is great, very close to shopping and food, and the staff is nice. However, the cleanliness is the main reason I am giving a two star review. All of the door knobs looked grimy and in the bathroom of our suite there was a small brown puddle of something on the side of the sink. The air vents were covered in dust, the shower head had pink mold growing in it, the ceiling was peeling (probably due to the humidity since there is no fan in the bathroom), and the light switch had a gross layer of grime on it. In the bedroom the sheets looked clean, I didn’t see hairs or anything but when I got in the bed there was a wash cloth in the sheets? It could have been mixed in with the sheets and somehow missed when they were making it up I don’t know but it grossed me out. The thermostat makes a very loud clicking noise when turning on/off and the air vents rattled. The pool was also very cloudy.. I’m not sure if there is a reason for that but I’ve never been to a pool that wasn’t clear. There were also several clumps of hair floating around in the pool (not the hotels fault but still gross). The breakfast was also not good. Would not recommend.

Very great experience for me and my family we had the balcony suite and when I called the Embassy they helped save me some money than what I booked with another service which was fantastic. Entrance to the hotel was wonderful and welcoming the complimentary breakfast was phenomenal. One of the top hotels me and my family has ever stayed at so far. Would highly recommend to others. No hot tub but the outdoor fire pit was nice and cozy so it made up for it. Wonderful service by the maids. My son and fiance loved it as well. Only downside was the parking first come first served but honestly I would expect nothing less because of how great the hotel stay was. :)

The hotel was conveniently located right off of I-75, exit 5, in Chattanooga, Tennessee. I made it a stopping point on my way back from Michigan, to Florida. It is a beautiful hotel, however a little pricy for my budget. I have no complaints though. The room I got was a suite, it was very comfortable and clean. The breakfast was fantastic! You could order what you wanted and it was cooked for you. I had a western omlette, and pancakes. There is an indoor pool, a business center, and a fitness center. There are plenty of restaurants close by, and a shopping mall. The lobby area is very unique with unusual decor. I was very pleased with my stay.

The hotel is not only exceptionally clean, but attention is paid to every detail in the room and the staff greet you enthusiastically. I travel often through the state of Tennessee and have stayed in Chattanooga several times at a competing hotel, but from now on this will be my place to stay! Hands-down, the nicest smelling hotel I've experienced in a long time. When I got up to my room, I received a text message asking how the room condition was and if I was happy or if I needed anything. It was not a robotic text. It was a personalized text. Location is excellent with great selections of restaurants nearby and a coffee shop across the road and it doesn't hurt that Ruth's Chris restaurant is attached to the hotel and provides room service! Really nice happy hour and lounge location with full breakfast and omelette bar offering in the morning. I will be back

I've stayed in a LOT of Embassy Suites over the years as a business traveler. This was by far the worst experience ever starting with check-in. The employees were like robots and not inviting and friendly as I expect. I was also charged a $25 refundable fee which was explained as a fee just in case there were damages to the room or I made concession purchases. I have never been charged before for something like this at an Embassy Suites including the week before at a stay in Knoxville. I asked if it was a local policy or cooperate policy because I was not charged a fee in Knoxville. She said she didn't know but it was "What I'm required to do". I further explained that I don't plan on charging or purchasing anything and if there were damages I doubt $25 would cover damages. Further, I asked why do you need my credit card again when you have it on file as payment for the room. Again, she had no good answer. I ultimately allowed a charge as long as it was refundable. I was handed a parking pass and told to display it in my window. Why do I need a parking pass when I'm parked in the hotel parking lot. All of the above just make me think I stay in the bad part of town and the staff expects damages to occur and they have a problem with parking. Once getting to the room it was underwhelming. There were stains on the shower floor. The TV set up was frustrating. There was no way to access an actual guide showing what was on as "No information available" was shown. The HVAC system was quiet with the exception of an antiquated thermostat that made REALLY loud clicks when the system cycled on and off. The result was it woke me up often during the night. But the worst part was the Hotels location. Evidentially the street in front of the hotel is the local drag strip. There were cars and motorcycles drag racing most of the night. I didn't get much sleep at all. There was a Little Debbie Oatmeal Pie on the night stand by the bed with a laminated card telling me they were made locally and the hotel had partnered to offer the pie. I didn't even pick it up. It was not wrapped for "individual sale" and probably from a larger box. Just a bad move on the hotels part to offer guests something without wrapping identifying the contents in this day and age of bad actors. The only positive thing I can stay is the 2 staff members working at 530 in the morning were VERY friendly and a pleasure to talk with. This is one Embassy Suites I will never stay in again and I also recommend if you are considering a stay, go elsewhere. UPDATE: I contacted Embassy Suites via their web site as requested and did not receive a response, as I expected.

I love staying here! The location is convenient to restaurants and shopping! The rooms were clean and the indoor pool is great for the kids!

We booked our room through Hilton Honors and thought we were getting a traditional Embassy Suites 2 room suite. Nope we got a single room that they called a suite but it wasn't 2 separate rooms. The dot com Hilton people were beyond useless. Fortunately a lady at the front desk understood our disappointment and made things right. We are super grateful. And I really appreciate her coming to the rescue. The room, breakfast and staff at this location are awesome.

Beautiful building inside. Very clean and feels upscale. My complaint was that the bathroom tile was chipped in the inside of the shower along with grout lines looked liked its never been clean. The sofa was very worned and had rips and holes in areas of it. It should be trashed. The room absolutely needs some updating. Also in the hallway a big giant dirty spot. This Embassy hotel I will say I was a disappointed with the quality of the rooms

As a Diamond member for many years . This hotel is lacking with quality service. The breakfast in morning has no help. The evening snacks are very limited and try to get a drink while in line as the clock hits 7:30pm I was told no more drinks. The bar area was messy and unsanitary for customer. Quality in is quality out.

Beautiful building inside. Very clean and feels upscale. I stayed here two nights. Everything is digital including the room locks which allowed me to check in, have a digital key, and check out all on my phone. I never spoke to a single person. Never had an experience like this but it was very nice to be able to unlock my door without having a key to take out. It was also nice not dealing with service. So not sure how friendly they are. My one and only complaint was the mattress. Spring mattress, could use an update to fit with the rest of the quality.

I enjoyed my stay completely! There is complimentary breakfast AND an evening reception. The location is convenient with lots to do in the area. The hotel is also not far from the highway for easy access to traveling. The staff was excellent to do business with. I would definitely stay here again, if possible, when I return to Chattanooga for work or leisure!

The hotel is beautiful. The room was clean and big and the breakfast was very good. However, the experience we had upon check in was awful. We booked a Two Bedrooms Suite for one night and explained that we were celebrating our daughter’s birthday, but the room received (619) was a One Bedroom Suite only. I was told when I went back to the Front Desk that they only had One Bedroom Suites. I showed them my confirmation and also that they did offer the Two Bedrooms Suite for a higher price. The customer service received was very poor. Did not offer any solution and refused to at least apply the lower rate they had for a One Bedroom Suite as I was paying a higher price for a Two Bedrooms Suite they did not have. They did not even offer an apology during the whole situation. I ended up cancelling my original reservation foc and booking a One Bedroom Suite that had a lower rate and funny part is that we were given room 620 that was exactly the same as the previous one we were given and for what we were paying more.

We checked in after midnight after a long day of traveling. Every single person working could not have been nicer! Once in the room we asked for a roll away bed, and it was there within 5 minutes. At breakfast, every employee was so helpful and pleasant! Nothing i would change! Thank you so much for such a great experience and keep up the great work!

Our stay was just okay. In my opinion it was a bit over priced for the experience. Three nights at around 700.00. The room was spacious but it wasn't cleaned well ESPECIALLY the bathroom. Stuff (looked like boogers no exaggeration) on the shower curtain. Hair in the tub/shower. One roll of tissue for 3 people (I was able to get another from the front desk). The pool was tiny and not very warm. It was a bit dirty too. The staff was friendly but dropped the ball when we asked for a late checkout. They forgot, and did not notate the account. The location is great. Food nearby, stores, and close to attractions/Chattanooga. The breakfast is just okay. Waiting 35 min for an omelette wasn't going to happen. They ran out of utensils and milk and napkins and other items and seating was limited. The happy hour was cool. Still a long line for drinks and one of the bar tenders was rude AF. Parking is free but if you come back later in the day it's hard to find a spot (limited). The room was quiet considering the very loud guests next to us (the hallways were very loud). The elevators are always full and you have to wait a while to catch one.

Family of 4 (2 toddlers) - we really enjoyed our stay at this hotel. The breakfast was fantastic (2 soda fountains) with good options of hot and cold food. The indoor pool was great. A little questionably murky 😝. Breakfast gets a little busy… so be prepared to stand in line if it’s a busy time! The managers reception was great. Depending on the bartender, some were faster / slower, so there was sometimes a line. But, free food and drinks… what’s not to like! The room was great, nicely sized, and as clean as one can expect a hotel room to be! Parking is easily accessible. Another win for this embassy suites is their setup of one long corridor. Some hotel setups are a square, so there is a lot of echo from the lobby! I would definitely return to this hotel if in Chattanooga again!

The hotel staff was amazing. The made to other omelette and the breakfast was great. The room was very clean. I did stay for a week there and my only issue was that the hotel AC was limited to 70 degrees nothing under. I usually like my hotels at 65-68 degree. Other than that it was amazing stay. Clean hotel very nice looking. Always parking and close to everything

Very nice hotel. Great free breakfast. Good location to interstate. Lots of restaurants and retail in vicinity. Ruth Chris on site. Staff were very friendly. No matter where I was on the property someone was cleaning windows, floors, emptying garbage, etc. Very clean property.

Loved our stay here. Very clean and the rooms were unique. The only thing was the breakfast area was very packed and there were long waits for the eggs and meat because there was only one tray for those. The pancake maker also created a traffic jam. Very limited family seating

All the workers were simply amazing, and so friendly! Everything we needed they had. The breakfast was perfect, they cook an omelet right there in front of you just the way you want it, they have cereal, fruit, yogurt, coffee, teas, etc. We had my two dogs with us and the front desk gave them several treats and we never felt uncomfortable by having them with us. Also, if you just want a quick weekend getaway, all the stores you love are within a mile, then you have lookout mountain less than 25 minutes away. We couldn’t have been more happy with our stay.

First time in Chattanooga, and I like it. The Embassy Suites here is really nice. I loved the grand lobby, which was extra special decorated for Christmas. We got a balcony room which was beautiful and clean. The view from our room was cool and it was nice to sit on the balcony with coffee from the keurig machine. I love when hotels have those. Best part was the Ruth's Chris that was in the hotel. And they do room service. We would definitely stay here again.

Let me start with good thing first. Its closed to major highways and easily accessible. Other than that nothing was good. I checked in late, at the front desk there was only one person working. She was multi tasking. But she tried her best to make the check-in process smooth. Coming to the room, room was extremely dirty. There were bunch (i literally mean a lot) of hairs on the bed. I dont know how the cleaning lady could have missed it. I had to call the front desk for replacement sheets and covers. Carpet was nasty. Its a pet friendly hotel, but I it was pet vomiting on the floor. There were patches on the carpet right next to sofa. Bathroom was not that clean either. Overall its a nice property but needs better management and maintenance. I will not stay there again nor will recommend it to others.

We came for a little weekend getaway and chose this hotel, because of our previous experience with an Embassy hotel in Vegas. The breakfast was great as expected. When it came to happy hour, my partner & I were the only ones who the bartender asked to see ID. Everybody else in line got the 2 complimentary drinks, but we were given 1 each. The bartender even made a comment about how we were old enough to be her kids. My partner and I are way over 21, so we are old enough to be have a drink.

The Embassy Suites, Lifestyle Way in Chattanooga deserves recognition. The hotel is exceptional in every way. Accommodations are exceptional clean and well-maintained, and the staff is absolutely top-notch. They were all friendly yet professional and prompt. I also had to use the business center while there, and their complimentary service was more than adequate. Thanks again for the great stay.

The staff is excellent and room cleanliness was also very good. The made to order breakfast was delicious and the service was first rate. The beds are awful, totally uncomfortable - got very restless sleep. Pillows were good but don't make the bed sleep able. Couch in sitting room had frayed cushions that should have been replaced long ago. For the money I'd say not worth it, if you can't get restful sleep it ruins everything else. Going back to LA Quinta, 1/3 the price and very comfortable beds

We love Embassy Suites. The receptionist was very friendly and helpful. Nice clean rooms. The breakfast is a full menu and great to be included. My only complaint is the bed pillows they are way too soft and we prefer much firmer pillows. I won't hold back 4 stars for that!

I must say ever since I've been traveling and it's a lot, my hotel experiences has been awful. BUT this one here the most cleanest I've visited. The food was delicious . Omelets made the way you want everything you ever wished your breakfast would be. Rooms comfortably and spacious the front desk clerks were very helpful the guy who made.sure my coffee was Hot thank you very much Sir. LOVE ❤️ LOVE LOVE THIS Hotel and I will be back. See you soon.

Not a bad stay. I wish the bed was newer, felt a bit worn. I could feel springs. Staff was mostly friendly. We did have to go back and ask for our members bag. Even then they only gave us one. There were two of us. The hotel was mostly clean and quiet. Free cocktails are nice and having a Ruth's Chris steakhouse built on is nice.