1/5 K R. 6 years ago on Google
I
have
never
written
a
review
about
any
service
or
establishment
before,
but
I
felt
compelled
to
after
the
way
in
which
I
was
treated
by
the
staff,
in
particular
one
lady.
The
reason
for
my
visit
was
to
get
a
valuation
on
a
piece
of
jewellery
I
had
inherited
from
my
grandmother.
Powell’s
had
been
recommended
by
both
Boodle
and
Dunthorne
and
my
parents,
who
have
been
repeated
customers
of
theirs,
spending
quite
a
bit
of
money.
The
attitude
of
the
staff
was
incredibly
rude
and
dismissive.
My
husband
and
I
felt
incredibly
unwelcome.
I
have
previously
been
in
to
ask
about
the
cleaning
of
jewellery
and
the
same
lady
was
rather
unpleasant,
however,
I
gave
her
the
benefit
of
the
doubt
as
we
can
all
have
a
bad
day
at
times.
My
strong
impression
is
that
unless
you
are
buying,
they
do
not
want
to
know.
Given
it’s
a
family
business,
I
would
have
expected
them
to
understand
the
value
of
customer
service;
clearly
they
don’t.
The
service
that
we
received
at
Boodles
conversely
was
very
polite
and
incredibly
apologetic
when
they
couldn’t
provide
the
service
that
we
had
enquired
about.
Avoid
Powell’s
like
the
plague;
there
are
an
abundance
of
jewellery
shops
in
Chester
to
choose
from,
who
no
doubt
will
be
courteous
and
respectful
unlike
them.
