Dunkin' image

Dunkin'

Restaurant Cafe Coffee shop Breakfast restaurant Bakery Sandwich shop Donut shop

Long-running chain serving signature breakfast items & a variety of coffee drinks. People often mention donuts, Donuts, auch, store, Laden, staff, donut, nicht, sind, shop,


Address

Schildergasse 8-12, 50667 Köln, Germany

Website

www.dunkin-donuts.de

Contact

+49 30 3083020

Price rating

$$ $$

Rating on Google Maps

3.50 (313 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 am to 8 pm
  • Monday: 9 am to 9 pm
  • Tuesday: 9 am to 9 pm
  • Wednesday: 9 am to 9 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: donuts (27) Donuts (19) auch (10) store (10) Laden (10) staff (8) donut (8) nicht (8) sind (8) shop (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 İrem Çağla A. 1 year ago on Google • 30 reviews
    Rude and mean staff. And this happened twice too! First day we visited, we just did not care and said maybe they had a bad day, and made the mistake of visiting there twice. I got scolded by the staff for pointing a different donut while I read the name of a different one accidentally. He acted as if we are not paying, he is giving us free donuts and doing us a favor. So I recommend everyone to do themselves a favor and just visit another bakery unless they enjoy bad treatment.
    1 person found this review helpful 👍

  • 2/5 Holger Z. 3 years ago on Google
    (Translated by Google) Bought a box of 6 donuts, 3 of which were not nearly the kind we ordered. Sorry, but if the desired donuts are not available, then I want to choose new ones myself, and not just get them in the box. (Was also a coffee donut and we hate coffee ...) In addition, the employee was also quite unfriendly. We'd rather go to another Dunkin Donuts from now on. (Original) Haben einen 6er Karton Donuts gekauft, von denen 3 nicht annähernd die Sorten waren, die wir bestellt haben. Sorry, aber wenn die entsprechend gewünschten Donuts nicht verfügbar sind, dann will ich mir selber neue aussuchen, und nicht einfach welche in den Karton gelegt bekommen. (War auch noch ein Kaffee-Donut, und wir hassen Kaffee...) Zusätzlich war die Mitarbeiterin auch noch ziemlich unfreundlich. Da gehen wir ab jetzt lieber in einen anderen Dunkin Donuts.
    1 person found this review helpful 👍

  • 3/5 abdl A. 3 years ago on Google
    (Translated by Google) Service very good but I find the price a bit expensive unfortunately (Original) Bedienung sehr gut aber ich finde die Preis bisschen teuer leider
    1 person found this review helpful 👍

  • 1/5 S U. 3 years ago on Google
    (Translated by Google) August 2018 - I went in and besides the little choice of donuts (there were only the blue ones) there were a lot of wasps resting on the sweets. They keep them in the open air, it was better to close them in the windows. Anyway I didn't take anything anymore because it made me sick to see those beasts on food. (Original) agosto 2018 - Sono entrata e oltre alla poca scelta di donuts (c'erano solo quelli azzurri) c'erano un sacco di vespe che si appoggiavano sui dolci. Li tengono all'aria aperta, era meglio chiuderli nelle vetrine. Comunque non ho preso più niente perché mi ha fatto schifo vedere quelle bestie sul cibo.
    1 person found this review helpful 👍

  • 4/5 Ist s. 3 years ago on Google
    (Translated by Google) Delicious donuts 🍩🍩🍩 (Original) Lecker Donuts 🍩🍩🍩
    1 person found this review helpful 👍

  • 1/5 Ana M. 1 year ago on Google • 4 reviews
    Worst costumer service ever ! We waited until the store opened at 9h30 a.m. and the door opened the lady kept cleaning the store without telling us nothing . We wait 15 min inside of the store and she kept doing other stuff and never attend us. Then another person enter ( obviously a person that the employee knew) and started to talk with the person I don’t know how much more time , so we left the store because we were tired of waiting.
    1 person found this review helpful 👍

  • 1/5 Asko 8 months ago on Google • 84 reviews
    The cause obesity in US and the drink size of Finland

  • 2/5 Tim B. 5 months ago on Google • 75 reviews
    Today we visited dunkin donuts in Köln. The service was horrible. No greeting when entering the store. The staff didn't say anything to us. When we ordered 2 donuts and 1 icetea and 1 coffee. When the drinks were ready she didn't give them to us. But needed to reach over the bar near the cash register to get my drinks. Didnt say thanks when paying and When leaving the store the staff didnt say goodbye. We were the only one in the store at that time.

  • 4/5 Harry Lo B. 10 months ago on Google • 55 reviews
    The donuts are fresh and tasty. The staff was friendly. The coffee tastes burnt

  • 4/5 Morgane J (. 11 months ago on Google • 47 reviews
    We came here for the vegan donuts. We were not disappointed about them :)

  • 1/5 ʄahāngiɽ 1 year ago on Google • 41 reviews
    Too sweet unfortunately, the taste of sugar overtakes everything else. I tried Boston, Pistachios and Tripe Chocolate and all three were so sweet that I didn't finish any of them 👎🏻

  • 5/5 Syrine M. 6 months ago on Google • 34 reviews
    Best donuts all over the world

  • 5/5 Mrozo M. 4 years ago on Google
    (Translated by Google) Very nice service and a clean and well-kept place. Always a large selection of donuts! (Original) Sehr nette Bedienung und ein sauberer und gepflegter Ort. Auswahl an Donuts auch immer groß!

  • 5/5 Karina G. 4 years ago on Google
    (Translated by Google) Always good (Original) Immer wieder gut

  • 1/5 Ouafaa F. 4 years ago on Google
    (Translated by Google) Employees who physically insult and spit on you. Even in front of children. No hygiene regulations are observed. Unnecessary discussions about orders, so never again in this shop advertisement was made and the holding company was also notified! (Original) Mitarbeiter die einen Beleidigen und anspucken sogar körperlich angreifen. Das sogar vor Kindern. Keine Hygienevorschriten werden eingehalten. Unnötige Diskussionen wegen Bestellungen, also nie nie wieder in diesen Laden Anzeige wurde gemacht und die Holding wirs auch benachrichtigt!

  • 1/5 NADJA El M. 4 years ago on Google
    (Translated by Google) Actually, the shop didn't deserve a star - and not because of the donuts but because of the unpleasant cooperation of the world. And I hope that the health department visits the store. No hygiene requirements are observed. (Original) Eigenlich hat der laden, keinen stern verdient.Und das nicht wegen den Donuts sondern wegen den unfreudlichten mitarbeiten der welt. Und ich hoffe das ,das gesundheitsamt den laden einem besuch abstattet. Es werden keine hygiene vorschrieften eingehalten.

  • 4/5 Yon V. 4 years ago on Google
    (Translated by Google) Yummy (Original) Lekker

  • 5/5 Sebastian A. 4 years ago on Google
    (Translated by Google) Delicious as always. I love these donuts (Original) Lecker wie immer. Ich liebe diese Donuts

  • 3/5 Food L. 4 years ago on Google
    (Translated by Google) The staff were very nice, but the donuts taste a bit bland (that's because they're fried in old oil). Please change the oil. (Original) Die Mitarbeiter waren sehr lieb, jedoch schmecken die Donuts etwas fad (das liegt daran, dass sie im alten Öl frittiert werden). Bitte wechselt das Öl.

  • 4/5 Rebecca K. 4 years ago on Google
    (Translated by Google) A sweet sin (Original) Eine süße Sünde

  • 5/5 Anders L. 4 years ago on Google
    (Translated by Google) Love the donuts !! (Original) Elsker donuts!!

  • 4/5 Miriam S. 4 years ago on Google
    (Translated by Google) The donuts are delicious there. I was there with a friend (Original) Die Donuts sind dort lecker. Ich war mit Freund dort

  • 5/5 Ertugrul G. 4 years ago on Google
    (Translated by Google) Delicious (Original) Lecker

  • 4/5 Nmlwizard 2. 4 years ago on Google
    (Translated by Google) Always delicious. Even if it's just the quick donut on hand. (Original) Immer wieder lecker. Auch wenn es nur der schnelle Donut auf die Hand ist.

  • 5/5 Micky P. 4 years ago on Google
    (Translated by Google) Delicious but only once a month (Original) Lecker lecker aber nur einmal im Monat

  • 5/5 Thomas m. 4 years ago on Google
    (Translated by Google) Best donut shop! If he were near me, they would see me more often :) Small criticism of the seller, a little more friendliness would do the shop good! If questions are annoying, a list of ingredients would help in my case. (Original) Bester Donut Laden! Wäre er in meiner Nähe, dann würden die mich öfter sehen :) Kleine Kritik an den Verkäufer, etwas mehr Freundlichkeit würde dem Laden gut tun! Wenn Fragen lästig sind, dann würde in meinem Fall eine Zutatenliste helfen.

  • 4/5 Mustafa D. 4 years ago on Google
    (Translated by Google) God (Original) Gud

  • 1/5 Torben F. 3 years ago on Google
    (Translated by Google) The man behind the counter apparently found it more important to finish writing his message on the cell phone before paying any attention to me. When I entered the shop I was on the phone. So he definitely noticed me. I left the store without buying anything. Absolutely unprofessional. (Original) Der Herr hinter der Theke fand es scheinbar wichtiger erst seine Nachricht am Handy zu Ende zu schreiben bevor er mir in jeglicher Hinsicht Beachtung schenkte. Als ich den Laden betrat, war ich am telefonieren. Er hat mich also auf jedenfall wahrgenommen. Ich habe den Laden ohne etwas zu kaufen wieder verlassen. Absolut unprofessionell.

  • 5/5 Maddalena Di L. 4 years ago on Google
    Good

  • 5/5 Steve S. 6 years ago on Google
    We don't have many outlets in the UK so always a treat having one abroad

  • 5/5 Franzi K. 3 years ago on Google
    (Translated by Google) Super tasty donuts, the best ever. Great selection. So far always fresh & soft and still edible the next day in a sealed tin. Hygiene regulations complied with. Friendly staff. (Original) Super leckere Donuts, die besten überhaupt. Tolle Auswahl. Bisher immer frisch&weich und auch in eine verschlossene Dose am nächsten Tag noch genießbar. Hygienie Vorschriften eingehalten. Freundliches Personal.

  • 1/5 Isa E. 3 years ago on Google
    (Translated by Google) Unfortunately the quality is getting worse and worse. It's a shame, bought 6 donuts. 3 of them inedible, much too firm (old?) (Original) Wird leider Qualitativ immer schlechter. Sehr schade, 6 Donuts gekauft. 3 davon ungenießbar, viel zu fest (alt?)

  • 3/5 Hussam Z. 3 years ago on Google
    (Translated by Google) I deliver donuts for Dunkin '. (Original) Ich liefere für Dunkin Donuts.

  • 1/5 h 3 years ago on Google
    (Translated by Google) The on-site employees are clearly not in the mood for their job and unfortunately they don't have much idea about what they are doing. Again and again there is not the filling in it that was told to you. And it gets really nasty when you buy 4-5 pieces with filling and then at home you notice that they all have no filling ... I don't understand how things like this can happen again and again. (Original) Die Mitarbeiter Vorort haben einfach ganz klar keinen Bock auf ihren Job und leider auch nicht viel Ahnung von dem was die da so tun. Immer wieder ist garnicht die Füllung drin die einem gesagt wurde. Und ganz fies wird es dann wenn man 4-5 Stück mit Füllung kauft und zuhause dann merkt dass die alle Garkeine Füllung haben... verstehe nicht wie solche Dinge immer wieder passieren können.

  • 4/5 Der T. 3 years ago on Google
    (Translated by Google) Still top selection and donuts (Original) Immer weider top Auswahl an Donuts

  • 5/5 Jurij B. 3 years ago on Google
    (Translated by Google) Great service. Small shop good selection Hygiene concept is adhered to 👍👍 (Original) Super Bedienung. Kleiner Laden gute Auswahl Hygiene Konzept wird eingehalten 👍👍

  • 5/5 Lionel G. 3 years ago on Google
    (Translated by Google) Excellent! Nice personel! I was able to charge my cell phone! : D (Original) Super! Nettes Personal! Ich konnte mein Handy Laden! :D

  • 4/5 Jelena H. 3 years ago on Google
    (Translated by Google) Visually, the donuts all look super tasty, often they are too, but sometimes just semi. That's why there are 4 stars. The staff was nice, but we didn't like the ambience inside that much. (Original) Optisch sehen die Donuts alle immer super lecker aus, oft sind sie es auch, aber manchmal auch nur so semi. Deshalb gibt es 4 Sterne. Das Personal war nett, aber das Ambiente innen drin hat uns jetzt nicht so gut gefallen.

  • 3/5 Jann F. 4 years ago on Google
    (Translated by Google) Price okay. The shop under all sow. Donuts to Arabic music ... a dream ... (Original) Preis okay. Der Laden unter aller Sau. Donuts zu arabischer Musik... ein Traum...

  • 5/5 Dirk M. 3 years ago on Google
    (Translated by Google) Sau delicious. (Original) Sau lecker.

  • 2/5 Maja 3 years ago on Google
    (Translated by Google) Nice shop, friendly service but unfortunately the donuts are very expensive (Original) Netter Laden, freundliche Bedienung aber leider sind die Donuts sehr teuer

  • 1/5 Sophia van T. 3 years ago on Google
    (Translated by Google) Bad service and not great coffee (Original) Slechte service en geen lekkere koffie

  • 3/5 S F. 3 years ago on Google
    (Translated by Google) Service friendly, products taste "well". There are definitely better donut shops in Cologne. Often these taste very similar here. (Original) Bedienung freundlich, Produkte geschmacklich "Naja". Es gibt auf jedem Fall in Köln bessere Donutläden. Oft schmecken diese hier recht ähnlich.

  • 5/5 Asma O. 3 years ago on Google
    (Translated by Google) Super nice conditions, friendly and courteous. Always happy again 😊 I was there on June 6 at 6 p.m. (Original) Super liebe Bedingungen, freundlich und zuvorkommend .Immer wieder gerne 😊 ich war am 6.6 gegen 18 Uhr da

  • 3/5 Henrik H. 4 years ago on Google
    (Translated by Google) Nothing special, just monks (Original) Inget speciellt, bara munkar

  • 5/5 Julius P. 4 years ago on Google
    (Translated by Google) Very tasty donuts. There are many different types here, including types with fillings such as pudding or nougat. The dishes are very high in calories but honestly whoever goes there also wants to enjoy something nice and sweet. A must for every donut fan who is traveling in Cologne. (Original) Sehr leckere Donuts. Es gibt hier viele unterschiedliche Sorten auch Sorten mit Füllungen wie zum Beispiel Pudding oder Nougat. Die Speisen sind sehr kalorienreich aber ganz ehrlich wer dahin geht will auch was schön süßes genießen. Ein muss für jeden Donut Fan der einmal in Köln unterwegs ist.

  • 5/5 Niki de P. 4 years ago on Google
    (Translated by Google) Good donuts. (Original) Goede donuts.

  • 5/5 TAWFIQ A. 4 years ago on Google
    The place is small with three tables

  • 1/5 Amo P. 4 years ago on Google
    (Translated by Google) As a convinced dunkin donut fan, I am more than disappointed with the store. The hygiene conditions are inadequate. The rag with which the coffee machine is cleaned has its best days behind. The dounats are stored openly next to the customers. Contamination is not excluded on the donut The trolley is in the cleaning bucket (Original) Ich als überzeugter dunkin Donut Fan bin mehr als enttäuscht von dem Laden.Die Hygienebedingungen sind unzureichend.Der lappen mit dem die Kaffeemaschine gereinigt wird hat seine besten Tage hinter sich.Die dounats werden offen neben den Kunden gelagert.Kontamination sind nicht ausgeschlossen auf dem Donut rollwagen steht Putzeimer.Personal hat kein Kundenumgang unfreundlich


Call +49 30 3083020 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Dessert
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ In-store shopping
    • ✓️ No-contact delivery

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