They are also not a customer-oriented service Opening times not employee-friendly. It is not possible to open a savings account because there are apparently not enough staff at the moment. 2 counters were occupied and there was nothing to do, but the employee didn't want to open it. Great service looks different dear “Spasskasse” 👎 The main thing is that the fees are constantly rising and money is required for every little additional service. I haven't seen anything positive in the "fun fund" for a long time and this incident only confirms me to change the financial institution.

Very incompetent and unfriendly advice, you literally had to suck the information out of the advisor. If the chip on the card is defective, I can't get cash at the counter because my account is in a different district. If my account is transferred to Sparkasse Köln/Bonn, my account maintenance fees will increase. With such a local service, I can also switch to an online bank.

I tried to get service in this branch again today. A long queue and too few staff are always cleaning or remodeling and I decided to change the financial institution because of this and the high fees.

By far the worst Sparkasse branch there is in all of Germany! They feel like they're always closed and when they're open, have fun waiting! Only one, not a lie, a single employee is standing at the counter. Service like that really can't be possible! I will definitely change banks because of this branch! Absolutely not recommended!

The Deutz branch didn't want to help me complete an international transfer! For this I had to drive to the Kalk branch. A few days later, the branch manager from Deutz apologized to me for the behavior of his employees.

Das herablassende Verhalten des Kundenberaters ist neben den unverschämten Kontoführungskosten ein Grund mehr das Geldinstitut zu wechseln. Immerhin ein Stern für die Dame im Kassenbereich die freundlich und kompetent bedient.

It's a shame, but this branch doesn't deserve a star. It's a shame because it's the branch in Veedel. The employees, not all of them, should be replaced. Incompetent, unable or unwilling to open an account. What didn't work there worked in the Kalk branch.

Mr. Bochynek is probably not interested in his responsible customers. I've been waiting for a call for 2 days about an error caused by the savings bank. The request for an urgent call has been made 7-8 times by other employees in the last 4 days.

(Translated by Google) Weekend and all 3 ATMs are out of order just a disaster (Original) Wochenende und alle 3 Geldautomaten sind außer Betrieb einfach nur Katastrophe

Auf Empfehlung habe ich Herrn Okan Onur als Kundenberater kennengelernt. Er ist ein absolut kompetenter Kundenberater und dabei stets serviceorientiert. Seinerseits wurde mir immer etwas zu trinken angeboten. Leider habe ich erfahren, dass er seine Filiale gewechelt hat und von nun an in Kalk berät. Selbstverständlich werde ich Ihn auch in Kalk besuchen und mich von Ihm beraten lassen. Ich gebe meine beste Empfehlung und wünsche alles gute für die Zukunft.

In my opinion, my opinion and my perception, very unfriendly staff (by no means meaning everyone working on site) who do not allow the use of polite phrases such as "excuse me?" knows, but (in my opinion) arrogant, annoyed and unaccommodating "WHAT?" in the wording and apparently likes to use it. Weird atmosphere

Completely normal savings bank ^^ standard equipment, machines. I had to find out about a stolen card and was helped straight away. The customer advisor was also very nice. I'd love to come back.

Came across a locked door three times yesterday after the cleaner had finished. And that wasn't the first time. But it doesn't matter, I'm "just a customer".

Ich bin froh, dass es die Filiale hier vor Ort noch gibt 👍