Really incompetent staff with rude attitude, poorly representing the brand or trying to actually assist the customer. I wouldn't trust them with helping me find a matching shade or anything. Wouldn't go there is not necessary.

Very bad service!👎🏻

(Translated by Google) Unfortunately I was not able to buy anything. The staff were all busy. (Original) Leider war es mir nicht möglich etwas zu kaufen. Die Angestellten waren alle beschäftigt.

(Translated by Google) Good advice, nice employees, good hygienic concepts (Original) Gute Beratung, nette Mitarbeiter gute Hygienische Konzepte

(Translated by Google) Very unfriendly service. You do not have to be surprised if you prefer to avoid stationary trading. If I did not know in advance what I would like, as I inform myself, I would not buy there. (Original) Sehr unfreundlicher Service. Da muss man sich nicht wundern, wenn man den stationären Handel lieber meidet. Würde ich nicht im Vorfeld schon wissen was ich haben möchte, da ich mich selber informiere, würde ich dort nicht kaufen.

Very good deals esp on men's perfume

Very small. No mac make up. And no stuff to assist you.

I liked so much the help for every question about products that I had, nice people

Convenient location, good selection, found everything I needed. Friendly staff.

One of the places that I liked the most

Not good personnel in the Service, they are not passion they are so not good feeling... and they don't have much Artikels⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️🚸

Today on the 30.11.2023 I asked to do a skin analysis to check what products would be suitable for my skin. Since it’s now winter. I asked the gentleman working in this particular shop to assist me. He flat out blocked me and told me the Maschine is not working. I should try some other douglas in köln or schildergasse. My intention was really to buy a product so I kept on asking for a skin expect in their shop to get some advice or offers that might help me. The gentleman finally called a lady colleague who for some reason was shouting while speaking to me. She for some reason now within 5seconds she called me to the maschine which the gentleman referred as not working. She did the analysis which she now continued to try and sell a product on the results of the maschine. I could have bought the product but I had no reason to with such behavior. I asked the lady why in the beginning had the gentleman told me the Maschine was not working she said because a lot of customer just want to play around with the Maschine. I said but first of all I am not „most customers“ secondly I asked for assistance without touching the Maschine why the assumptions? Why the judging ? And beside I had done this skin analysis in summer and purchased products in douglus why am I being judged? Ps I am a black lady from african. 😒

(Translated by Google) Smaller and worse sorted than other branches. And then they wrapped the gift even less nicely than usual :-( (Original) Kleiner und schlechter sortiert als andere Filialen. Und dann haben sie das Geschenk auch noch weniger schön verpackt als sonst :-(

(Translated by Google) Here I find my favorite jewelry (Original) Hier finde ich meinen Lieblingsschmuck

(Translated by Google) Have found competent, friendly staff. Range of services for my wishes completely. (Original) Habe kompetentes, freundliches Personal angetroffen. Angebotspalette für meine Wünsche vollkommen.

(Translated by Google) All good (Original) Alles gut

(Translated by Google) Shops in the city center larger and more extensive in the assortment. (Original) Läden in der Innenstadt grösser und umfangreicher im Sortiment.

(Translated by Google) You can find everything here (Original) Hier findet man alles

(Translated by Google) Great advice (Original) Tolle Beratung

(Translated by Google) are much better branches (Original) gibt viel bessere Filialen

(Translated by Google) Very nice (Original) Sehr nett

(Translated by Google) It's just great to shop there and the staff is super nice! (Original) Es ist einfach nur toll dort einzukaufen und das Personal ist super nett!

(Translated by Google) A good selection in itself, although I didn't ask for it on site, I got at least a 15% voucher for the Internet (Original) An sich gute Auswahl, obwohl meine Nachfrage vor Ort nicht vorhanden war, habe ich zumindest einen 15% Gutschein fürs Internet bekommen

(Translated by Google) As a branch manager, you should definitely deal with customers and employees alike. (Original) Man sollte als Filialleitung auf jedenfall anders mit den Kunden aber auch mit den Angestellten umgehen.

Tooll

Very nice.

Ok

Bester

(Translated by Google) Always very friendly staff! As always a large selection, that's how Douglas is known (Original) Immer sehr freundliche Mitarbeiter!wie immer eine große Auswahl,so kennt man Douglas

(Translated by Google) I find Douglas very friendly and helpful if you are looking for something. (Original) Ich finde Douglas sehr freundlich und hilfsbereit wenn man was sucht.

(Translated by Google) My mother and I were there on Monday afternoon. The woman who explained everything to us was great. The woman at the cash register was very rude. She didn't give us a hello or the price. Then she presented the goods to us without a bag. Simply mega unprofessional. If it is there we won't go there anymore. (Original) Meine Mutter und ich waren Montag Nachmittag da. Die Frau die uns alles erklärt hat war super. Die Frau an der Kasse war sehr unfreundlich. Weder ein hallo noch den Preis hat sie uns genannt. Dann stellte sie uns die Ware hin ohne eine tüte. Einfach mega unprofessionell. Wenn sie da ist gehen wir nicht mehr dahin.

(Translated by Google) Very nice staff. Very accommodating. And I was well advised. The hygiene concept is implemented EinsA. All baskets are disinfected after each use. (Original) Sehr nettes Personal. Sehr kulant. Und ich wurde gut beraten. Das Hygienekonzept wird einsA umgesetzt. Alles Körbe werden nach jedem Gebrauch desinfiziert.

(Translated by Google) On that day I visited a day / night cream for my mother-in-law and would give great and patient advice, that is no longer a matter of course nowadays, because in some shops you don't even get greetings, at Douglas and so far it doesn't matter which one the employees are We were very helpful, competent and friendly. (Original) Ich hab an diesem Tag eine Tages/Nacht Creme für meine Schwiegermutter besucht und würde ganz toll und geduldig beraten, das ist keine Selbstverständlichkeit mehr heutzutage, da man in manchen Geschäften nicht mal mehr gegrüßt wird, bei Douglas und bisher egal bei welchem sind die Mitarbeiter*innen sehr hilfsbereit, kompetent und freundlich gewesen.

(Translated by Google) Very nice staff, the store was overall clean and spacious. (Original) Sehr nette Mitarbeiter, der Laden war insgesamt sauber und räumlich.

Amazing

(Translated by Google) Nice and friendly service. (Original) Nette und freundliche Bedienung.

(Translated by Google) Top super (Original) Top Super

(Translated by Google) Not that big and not a lot of choice (Original) Nicht so groß und nicht viel Auswahl

(Translated by Google) Always friendly staff (Original) Immer freundliche Mitarbeiter

(Translated by Google) Great selection. (Original) Super Auswahl.

(Translated by Google) Everything ok, but unfortunately more expensive than the competition. Chanel Coco is even more expensive than on its own website. (Original) Alles ok, nur leider teurer als die Mitbewerber. Chanel Coco ist sogar teurer als auf der eigenen webseite.

(Translated by Google) Good selection, good service (Original) Gute Auswahl, guter Service

(Translated by Google) Ample choice. Were pleasantly surprised, my partner's perfume was cheap, which means asking every now and then whether you could get your fragrance at good conditions. (Original) Reichlich Auswahl. Waren angenehm überrascht, das Parfum meiner Partnerin war günstig, das heißt ab und an mal nachfragen, ob ihr euren Duft nicht zu guten Konditionen bekommen könnt.

(Translated by Google) Always very nice (Original) Immer sehr nett

(Translated by Google) Very satisfied great service and very friendly 😊 (Original) Sehr zufrieden klasse Bedienung und sehr freundlich 😊

(Translated by Google) I actually enjoyed going to the Douglas branch in Cologne Arcaden and bought a lot of products there. But unfortunately the shop assistants there (not all) are not very friendly and customer satisfaction is not important to them. And the bouncer is super super unfriendly so that me and nobody in my environment will go to this branch anymore. He said on June 30th around 12:40 pm where I should take a basket to go into the shop, only said to him that I now know that you have to take a basket, he answered very unfriendly, yes, nice for you! (Original) Ich bin eigentlich gerne und öfter mal in die Douglas Filiale in Köln Arcaden gegangen, und habe sehr viele Produkte dort gekauft. Aber leider sind die Verkäuferinnen dort (nicht alle) nicht sehr freundlich und Kundenzufriedenheit ist denen nicht wichtig. Und der Türsteher ist super super unfreundlich so das ich und und keiner in meinem Umfeld mehr in diese Filiale gehen wird. Er hat am 30.06 gegen 12:40 Uhr wo ich ein Körbchen nehmen sollte um in den Laden rein zu gehen, zu ihm nur meinte das ich es mittlerweile weiß das man ein Körbchen nehmen muss, er sehr unfreundlich antwortete ja Schön für Sie!!!

(Translated by Google) Unfortunately little choice but for a spontaneous look it is worthwhile;) (Original) Leider wenig Auswahl aber für einen spontanen Blick ist es lohnenswert ;)

(Translated by Google) Friendly and courteous staff. Competent advice, clean and friendly demeanor. You won't find it anywhere. (Original) Freundliche und zuvorkommende Mitarbeiter. Kompetente Beratung, sauberes und freundliches Auftreten. Findet man auch nicht überall.

👍

(Translated by Google) So far only incompetent and unfriendly workers met there. My package that I had ordered to the branch and should be sent back seems to have been there for 2 months !!! Accordingly, no repayment so far. Incomprehensible!! Unfortunately there are no 0 stars .. (Original) Bisher nur inkompetente und unfreundliche Arbeiter dort getroffen. Mein Paket, dass ich in die Filiale bestellt hatte und zurück geschickt werden sollte, liegt scheinbar immer noch dort SEIT 2 MONATEN!!! Dementsprechend auch keine Rückzahlung bisher. Unfassbar!! Leider gibts keine 0 Sterne..

(Translated by Google) Mrs. Grunwald is really very nice, thank you for the nice wrapped gift. Ps: The little one had a lot of fun with the balloon (Original) Fr. Grunwald ist wirklich sehr nett danke für das schöne eingepackte Geschenk. Ps: Die kleine hatte ein riesen spaß mit dem Luftballon

(Translated by Google) Friendly service, advice and service are right. My wife was very happy. So full marks (Original) Freundliche Bedienung, Beratung und Service stimmt. Meine Frau war sehr zufrieden. Also volle Punktzahl

(Translated by Google) Super (Original) Süper

(Translated by Google) Very nice saleswoman there this morning. 👍 (Original) Sehr nette Verkäuferin heute morgen da. 👍

I went to Douglas 30.11.2023 Asked for a skin analysis that I had done in summer. One sales man says its not working. I insist on a consultation without the machine. The lady all of a sudden used the machine. I ask why the colleague had told me the Maschine is not working. The answer was „your people are always trying to destroy our machine.beacause I am from Africa "black" I went like but i am an individual and I did not try to touch the machine i was told „nix gegen sie aber Echt viele afrikanischen Kunden wollen sich alleine bedienen an das Geräte und machen es kaputt . I was noo this is wrong!! I filled a complaint the customer service understood it was wrong from both workers. I was offered a €20 Gutschein which i refused and requested on a formal apology because I was not about to sell my soul being told such words is not equal to €20. 8days later I get a call from one of the sales person who had the guts to say on the phone „was denkst du, du bist? Warum machst du so ein aufstand? Was willst du von mir? I am like no hold on you are supposed to call and apologize deescalate the situation not to be rude again another racial slur came „ich hab sie bedient besser als sie jemals bedient“ i am like what does she mean let me come there and hear what you trying to say. Went there trying to see if she had any form of remorse she said I am only sorry that the colleague said the machine is not working but that i told you that your people always want to kaputt our machine i am not sorry about that because its true and i can’t apologize for telling my truth. To think this lady is the store manager. I was shocked she is not even afraid to say such words out in loud.very bad experience I will not go there any more