I booked a tour via your centre and was organised by one of your workers (Thushara Pradeep). I proved feedback of the unprofessional behaviour of my driver however have not received a response. I was actually in a very dangerous situation based on the behaviours of the driver and have already provided the following feedback: The guide drove like a maniac with a lot of near missed head on collisions. He was constantly driving on the wrong side of the road, overtaking on corners with oncoming traffic and tooting his horn at people. I think he actually hit a dog on the return trip as I heard it yelp. I did not feel at all safe in the car with him and as a result asked to return to Colombo early. Although I paid for transport, the driver wanted me to pay an extra 300 rupees to use the highway. However I refused and on the way back he avoided the highway due to this cost. We arrived at the elephant sanctuary late and therefore only saw the elephants for ten minutes. When mentioning that I wanted to stop for lunch he didn’t seem to understand this and took me to a herbal medicine place that I had no interest in and had not even mentioned. He advised me that I would need to hire trousers at the tooth temple for about 200 rupees, however I had to buy trousers for 800 rupees. I made sure I was ready for pick-up by 6.15am as requested yet the driver did not arrive until 7am. It was a very unpleasant day and I wish I had gone through a more formal and professional travel agent as I don’t believe the driver or Thushara had any training within tourism. Regards, Paul

I had very bad experiences today with inefficient staff in finance department for TOURISAM DEVELOPMENT LICENSE RENEWAL for tourist hotel.. Officers are so busy and so authorized to show all their powers to the clients who come for service. With this this modern technology you need to change the systems. Also please educate staff for effective service if they you are really concern to Develop the tourisam other than Discurragements. (Finally I had to go upto the Director Finance of Standard and Quality Assuarance Division to get the matter shortout. Big Thanks to him.)

I have tried to contact someone to get an information in here but the person who is answering the hotline either has no idea about what he is doing or he doesn't know english. He tapped his fingers on the desk and made a sound and just hung up the phone. If this is the way of tourism development authority people are behaving I felt really sorry for our tourism industry.

Set in the Indian Ocean in South Asia, the tropical island nation of Sri Lanka has a long and colourful history. It is a place where the original soul of Buddhism still flourishes and where nature’s beauty remains abundant and unspoilt. Few places in the world can offer the traveller such a remarkable combination of stunning landscapes, pristine beaches, captivating cultural heritage and unique experiences within such a compact location. Sri Lanka travel adventures let you discover attractions that are truly diverse and exotic; within a mere area of 65, 610 kilometres lie 8 UNESCO World Heritage Sites, 1,330 kilometres of coastline – much of it pristine beach, – 15 national parks showcasing an abundance of wildlife, nearly 500,000 acres of lush tea estates, 250 acres of botanical gardens, 350 waterfalls, and 25,000 water bodies, not forgetting a culture that extends back to over 2,500 years. Explore Sri Lanka, travel the island, of magical proportions, once known as the Serendib, Taprobane, the Pearl of the Indian Ocean, and Ceylon. Official Name: Democratic Socialist Republic of Sri Lanka Government Type: Republic Location: Latitude 5° 55. to 9° 50. north, Longitude 79° 42. to 81° 52., 650km north of the equator Dimensions: 430km North to South, 225km East to West Coastline: 1,340km Area: 65,525km Currency (code): Sri Lankan Rupee (LKR) Independence: 4th February 1948 Administrative Capital: Sri Jayewardenepura Commercial Capital: Colombo Administrative Divisions: Typically tropical, with a northeast monsoon (December to March) bringing unsettled weather to the north and east, and a southwest monsoon (June to October) bringing bad weather to the south and west Terrain: Mostly low, flat to rolling plain; mountains in south-central interior Highest Mountain: Pidurutalagala, 2,524m Highest Waterfall: Bambarakanda, 263m National Flower The Blue Water Lily (Nymphaea stellata). National Parks and Nature Reserves Area: 8,000sq.km Population: 21,128,773 Population Growth Rate: 1.3% Population Density: 309 people per sq km Life Expectancy at Birth 74 female, 64 male Literacy Rate : Female 87.9 Male 92.5 Ethnic Groups: Sinhalese 73.8%, Sri Lankan Moors 7.2%, Indian Tamil 4.6%, Sri Lankan Tamil 3.9%, other 0.5%, unspecified 10% (2001 census) Languages: Sinhala (official and national language) 74%, Tamil (national language) 18%, other 8% Note: English (a link language commonly) is used in government and spoken competently by about 10% of the population Religion: Buddhist 69.1%, Muslim 7.6%, Hindu 7.1%, Christian 6.2%, unspecified 10% (2001 census) Time Zone: Sri Lanka Standard Time is five and a half hours ahead of GMT. (Allowance should be made for summer-time changes in Europe.) International Dialling: +94 Electricity: 230 . 240 volts, 50 cycles AC. If you travel with a laptop computer bring a stabilizer Economy: Sri Lanka’s most dynamic sectors are food processing, textiles and apparel, food and beverages, port construction, telecommunications, insurance and banking. In 2006, plantation crops made up only 15% of exports (90% in 1970), while textiles and garments accounted for more than 60%. About 800,000 Sri Lankans work abroad, 90% of them in the Middle East. They send home more than US$1 billion a year. Labour Force 34.3% of the labour population is employed in agriculture, 25.3% in industry and 40.4% in services: 40.4% (30 June 2006 est.) The unemployment rate is 5.7% (2007 est.) Agriculture & Products Rice, Sugarcane, Grains, Pulses, Oilseed, Spices, Tea, Rubber, Coconuts, milk, Eggs, Hides, Beef, Fish Industries: Processing of rubber, tea, coconuts, tobacco and other agricultural commodities, telecommunications, insurance, banking; clothing, textiles, cement, petroleum refining. Exports: Textiles and apparel; tea and spices; diamonds, emeralds, rubies; coconut products, rubber manufactures, fish Imports: Main import commodities are textile fabrics, mineral products, petroleum, foodstuffs, machinery and transportation equipment: $10.61 billion f.o.b. (2007 est.). Percentage of main commoditi

I had been visited many times I think they have to improve their service it very slowly staff always keep changing some one really don’t know what they’re doing

I contacted the officer Upali Rathnayake to inquire about the fuel assistance for the tourist. He's unprofessional and not very helpul at all. It's really disappointing to see people like this has been appointed for Sri Lanka's tourism industry which brings income to Sri Lanka.

You people taking bad decisions regarding the small scale business you only focused on five star hotels, which most of the guest don't like they prefer a private villas or home stay they want to travel, and other thing is that they all are not rich

I am very disappointed with their service , 5 months have elapsed since the dawn of 2023, & I am still waiting for the SLTDA license for the year 2023. . Having got the clearance from the TDL department , following the payment of due taxes, I still could not proceed further , Their online registration scheme does not work. No one answered to my emails or to my telephone calls. They keep transferring the calls & it gets disconnected after sometime, Can we actually rely on such inefficient staff , to develop tourism in Sri Lanka ? The other hassle I have to highlight here is that we have to present 2 sets of tax filings, The annual audited accounts plus the TDL account based on quarterly income, both of which has to be certified by a chartered accountant , Why can’t they make it simpler , by having just one set of tax filings based on the annual audited accounts ? Even the accountant ‘s fee is based on each quarter to file TDL , plus a separate fee, to file the annual audited accounts , At the end of it , both sets are the same, I feel these are quite unnecessary & burdensome to smaller properties unlike for bigger establishments where they have separate people to handle taxes . There are so many unregistered properties in Sri Lanka, who operate without any hassle, I’m puzzled at how burdensome it is to operate as a Legal entity.

This is the place to get approval for tourism related businesses. Staff is very supportive and they have a great follow up program from the initiation of tourism projects.

Offices are neat and clean. Nice place to work. Doing a good job compared to some other government offices.

First of all i need to thanks to all Project team. Director Ms. Tharanga Rupasinghe Director / Standards & Quality Assurance. Mr. Chaminda Jayasekara. Mr. Pathirathna. And SLTDA Coaches. Mr. Suranga Liyanapathirage, Mr. Anupa Ranaweera, Ms. Sujeewa Amarasena, Mr. M Jeyakrishnan Manoharathas, Ms. Sandaprabha Kathriarachchi. And who are the others behind them. ( Sorry didn't know the name this staff. ) Thank you very much Asian Development Bank helping us for financially to success our Program. 01-10-2022 to 02-10-2022 We had a great training program about how to develop a Home Stay unit for foreigners. and Valuable for Registered with SLTDA, And Management to maintain small place for accommodation. With many more. It was a wonderful program from well experience Coaches. Finely we had a Certificate of Participation of Improving the Standards of SLTDA Registered Homestays. Also great hospitality service with delicious food from Jetwing Hotel. Thank you very much. And thank you very much for the staff. I like to be a with you as a great partner and have a your great advice. Good luck to your all. Sanjee'sHome, Bentota... +94773058562

Good place and excellent service

Staff are excellent and so helpful for registration portal very slow so many bugs and can't upload any images

Great Place. Auditorium Was Wonderful. With Digital Screen.

Fastest e-service I ever experienced in a government office in Sri Lanka.

Worst Service ! you may have wait for at least one hour to contact them

Very disappointing. Tried to contact SLTDA officer regarding tourist board license. No response for any of my calls. Tried to contact them the whole day. There are many contact numbers but non of it was reachable. Very disappointed about this service. What’s the point of showing this hotline numbers and all as far as you don’t respond. Please be responsible morethan this.