I reserved Landale By Amaya Nuwaraeliya during 26th - 28th August 2017. We arrived the resort by 26th Afternoon & spent the 1st night there. On the 27th August early morning I had an emergency call from Colombo & had to cut short our stay. Early in the morning I informed the reception that we have to leave by afternoon & will not stay on the 2nd day. No issue was risen at that time or acknowledgement was done at that time about the billing. Me & my family were surprised & shocked at the check-out time when they produced a bill to pay for the 2nd day saying that hotel policy is such that I have to pay full. We knew that hotel was not full & meals were not consumed of the 2nd day yet I had to pay 47,200/- LKR. Since our priority was to get back to Colombo I payed the amount through the credit card & left the place. Do you fully charge a client without delivering the service ? Is it a policy of Hayley's Group? Aren't you violating the customer protection act of the country? Please do not use terms such as "Policy" , "Rule" to snatch money from client in this manner. You offer, You deliver & if there is any real lost, recover from client. Don't earn money unlawfully. There was no opportunity lost to the resort. You can check your bookings & inquires. We selected the resort 2 months early while Grand Hotel & Tea Factory were on offer. Rates were almost the same or may be bit less to you. Really regret that decision. You are not a small boutique to con and make money like this. Please use the money you grab from me & arrange a "Thinking Session" to rethink your "Policies","Rules" & Staff Training.

Nice beach, pool , food. Waiting to go back

What a lovely view great service very friendly management also very good

Was very surprised that the hotel is printing the final bill on used paper and that the paper was used before for their business planning, disclosing all sort of details. Not sure they should do that

Excellent

It is my office. Love it

Good service, very kind hearted management #TogetherWeCan

Simply, It's a WOW

Thanks all amaya group

Thank you team Amaya beach resort and spa for your amazing hospitality.specielly Priya and Sakuni for your wonderful wel come which made our whole stay a remarkable one ever... Thank you again for offering us a great vacation ever...

very ugly experience in Amaya lake dambulla, first time in sri lanka hotels compare with aitken, jetwing hotels very very unhappy your room service also restaurant service. i never visit your hotels in my life time

Very bad hotel. Unprofessional. Did not refund upon cancellation according to the booking agreement. Refund was applied more than two month ago to the booking date. Now the hotel including the accountant do not answer calls. I strongly suggest if they steal money from the customers, how you can trust this star hotel. If you book a hotel in Sri Lanka, you better go for another one.

Good spa