This store does not have any carts at all. There is literally one cart (as confirmed by an employee) and that cart is generally full of items that are being restocked. I'm honestly not sure how this store has managed to go this long without carts. I'm in the store at least once a month to buy supplies for my various pets, and it has been over 6 months since this store had any carts. It is evident that the management of this store does not care about or take pride in this store. Because if they did, a good manager would rectify an issue like not having any carts in the store. It is easy to understand why physical retail stores are dying when this little effort is given by the people in charge! Folks, if you are planning on buying more than one or two things, or if you need anything heavy, DO NOT shop here! The employees of this store are incredibly friendly and willing to help. However that is literally the one and only positive of the entire place.

This place is so close to perfect for our shopping needs but, there is one big problem... No carts for shoppers or to be more honest (according to every employee) they only have 2 carts. Considering this is a pet supply store, with many items over 40lbs, and even more over 20lbs this seems like a massive oversight by ownership and management and very possibly a safety issue on many levels. We would have spent much more there as, we spoil our furry family but, we couldn't carry any more than the necessities, and even went somewhere else for the rest of our goods, as I am disabled and my wife is rather petite. The customer service was also kind of lacking, as when we asked if there were baskets/carts all we got was a diatribe about how the owners won't pay for carts, even though we were both obviously over encumbered. The selection is great, but do better for your customers.

The staff was friendly and knowledgeable. Will be doing all my in-store shopping with Petco at this location going forward.

We made an appt to have our dog's nails clipped, but when we got there they turned us away because his rabies vaccine is out of date. ARE YOU SERIOUS? Let's analyze this... 5,000 cases of rabies per year in the United States and 10% of those are house pets (so there's 500 cases). There are roughly 78,000,000 dogs as pets in the United States, which gives my dog a 0.000006% chance of having rabies. STUPID POLICY. Up until this point, I would purchase food monthly for our dogs at this chain, but that ends now. I will never use Petco again. What a joke.

I belong to the vital care program for my bearded dragon. It would be nice if you joined the program that you could use it on all your pets and not have pay more for all your different types of pets.

When I went to Petco , I was greeted very well, I was approached by a customer service representative and I told her I would find her if I had any questions, not like a car lot where they swarm you, . Petco was very clean and the pets looked very healthy and clean,the pets living area were very clean as well. If you're looking for a pet I would definitely recommend Petco for your next pet or supplies, they were very well stocked up on pet food and supplies.

The staff is very professional and helpful. The vast majority of the time my cat only likes one brand (fancy feast sliced in chicken and gravy) is almost always available. The store is well stocked for pet’s needs. The store is always very clean. Rebecca Mullane

The fish tanks were very clean, and I only daw one dead fish. The employee working in the fish area educated me on my tank and why my fish died. Very clean and pretty friendly, just kind of wish that the wait at the register wasn't so long and the male cashier that was also working would've helped out checking people out sooner than he did.

Well I bought a bearded dragon baby and it never grew or shed. I had the proper set up five months later she died. She would not eat I tried numerous things. I would not recommend this place. The workers are very kind and caring but I think Khaleesi did not have a chance due to not proper lighting or bad breeders. It broke my heart. Go to Valley pets they truly make sure pets are properly taken care of. Also petco had leopard gecko that looked dead in the tank.

Store is bright and nice. The store is also in a convenient location. Items are well stocked and I was able to find a couple of particular things that I needed. Employees were helpful and pleasant.

i got an australian green tree frog and i named him bob, the lady that was working with me was very kind and the animals seem healthy. he was very stressed i. his little cup so he was brown but once he got in the tank he brightened up

I visited this Petco store location on Black Friday. I was just browsing through while waiting for a haircut appointment in the same shopping center. It was pretty busy, but the store was able to handle the crowd. There were enough cashiers to handle it. Everyone was friendly and the store was well stocked, organized and clean. The pets in the store appeared happy and taken care of.

Overly priced. If foodstamps feed children then that should be for the animals or something like it. But cheaper price. This place is out rages. A dead plant cost you 30 dollars, seriously. Smh plant should be no more than 10 dollars because the plants r healthy for us and healthy for the environment. We'll enough said. Enjoy 😉

The staff here was very nice and very friendly. They were a little low on stock of some items despite my visiting on stock day, but that is normal these days. The reason I can’t give five stars for this location is that they do not offer any shopping carts. To those of us who’ve never had a true need for a cart to shop independently, this won’t seem like a big deal. However, shopping carts are a big part of accessibility for people with mobility issues or carrying restrictions for the longer term. I hope that upper management can be encouraged to reconsider their policy of not offering carts so they can move to create an accessible experience for all pet parents.

I went in today to look for a jacket for my pup and Zach who is a dog trainer and one of the female groomers were so amazing to work with when I am back in Colorado springs I will definitely stop at this location again

I love going to this PetCo, the ladies In the fish section are so knowledgeable and so friendly. Today was my very first time receiving very poor customer service. As soon As I walked to the register the first thing Xander did was ask for my phone number, no formal greeting which I found was rude. He then rang up my items while I watched his screen without applying my pals rewards. I had to ask him to apply it to which he replied he forgot. He needs to be trained better and needs to learn so customer service skills. I would’ve given this store a lower rating but the other employees go above and beyond

I accidentally ordered the wrong bag of dog food and it was a quick swap in my opinion, but the associates made a huge ordeal about it and said to make the swap I’d have to do a refund, wait for the money to go back on my card in 5 or so days and replace my order online to wait another hour for pickup. What bs for customer service. I bought $80 worth of dog food when I could just as easily take my business elsewhere.

The biggest plus to the store is the staff. They have always been very kind when we go there. Also if a food is out they always recommend something comparable. great place

The stars are for the employees, who are friendly and helpful, they keep things well stocked and organized so i can stock up on all of my ferret's needs. The corporation is another story. Im not thrilled with how they present them as "low maintenance pets" then set owners up for failure by pushing those tiny, triangle litter boxes which, after about a year, the ferret stops using. It causes so many people to surrender their ferret to a shelter, because they don't know why it stopped using the litter box and it's a nightmare to clean up.. Luckily, I eventually discovered that they grow out of those boxes, they need to fit all four feet inside or they won't use it. So I trimmed down a common plastic storage bin, and my ferret instantly returned to using the litter box. I'm sure the workers are just saying what the company tells them, even I had to do some digging to find the info online, so I don't blame them. But I do find the company disgusting for causing so much suffering, just to sell those tiny, useless litter boxes for $20 a pop. Tips for new ferret owners.. A plastic bin filled halfway with uncooked rice satisfies the digging impulse, so they don't dig up the carpet. It's also hilarious to watch them swimming in it! Also don't bathe them more than once a month or they'll produce more musky oils. Wash the bedding more often to control odor. It only takes a couple hours a day out of the cage to thoroughly socialize them since they sleep at least 20 hrs per day. They're highly social, sensitive, and intelligent little predators who are also prey, genetic cousins of weasels and otters. Highly social, they're eager to please, sort of like a kitten, with the soul of a dog, but with different needs from cats or dogs.

The staff here went way out of their way to help me find an item I saw online. They kept looking even though I was about to give up and not waste their time. (That's just me in all situations) Now.. My little guy is going crazy right now because he is walking/running/bouncing around so much better... Honestly a thank you is not enough.

They were so helpful, and everyone made me feel welcome, the even helped me get my dog into the harness and help me out. Thanks to the staff they are amazing people.

I will only get all my bettas & fish stuff here!! They know their stuff, they are educated in each area. It really helped as I hadn't owned fish, just my brother had many years ago. I only had one bad experience with a worker, who seemed irritated that I had betta fish questions.... as I left I saw her on her cigarette break, apparently I was in her way of a break. The blonde fish Department manager was amazing though!! (Forgot name) Nevertheless, I will still go their for all my fish needs!! Everyone else is wonderful !! Thank you Petco for your knowledge!!