I heard that the doctors are brilliant, but despite being a new patient there I was unable to speak with them. A member of reception staff named Louise was unbelievably unprofessional and obstructionist. It is not their job to gatekeep to the point that a patient cannot get a refill on vital medication, but that is what they were doing. They made assumptions, demanded information they had no right to, and relayed incorrect information about call back times and instructions. She hung up the phone while I was asking a question. She did this more than once and it was shocking. Because of this I was trying to speak only to the doctor, but she made that impossible. I understand that we are all going through a difficult time, but my previous GP's staff never behaved in such a fashion. It was absolutely unconscionable. Update: I eventually got to see Dr. McLaughlin. Other than the racist "joke" she made, she was professional. However, she did not respond well to my anger over the behaviour of her staff. After 2 visits, I started seeing "Dr. Monica", who was wonderful. However, Dr. McLaughlin sent in a letter to the HSE saying that the doctor and patient relationship had broken down. This is something that doctors do that patients cannot contest. It was cowardly and unprofessional. I don't know if it was simply because I am a Medical Card holder or because she was unwilling to manage her staff and was unable to deal with criticism of their appalling behaviour. Either way, she should be absolutely ashamed of her conduct. 100% disgusting.

Probably good doctors. Too bad the receptionist doesn't give you time to explain your situation and asks straight away if you are a patient of the clinic and, if not, shuts off the conversation. It is understandable that there must be a lot of requests and appointments. What is not is the way you welcome people in need. Extremely disappointing as the experience made me feel disrespected.

Very cold receptionist. She was rude to my partner and told him to wait outside on the stairwell or go grab a coffee somewhere. The doctor was incompetent. The chemist had to ask us what we needed as the prescription was unclear. The xray referral was completely wrong and I had to explain my entire situation to another receptionist again. What did I pay €55 for?

I felt unsafe here. Yesterday I saw Dr. Aiden McCann (not certain on the last name) for a general appointment and a flu shot. I arrived ten mins prior to my appointment and was seen half an hour after my appointment time. The doctor was suffering from a serious cough, one that could be heard down the hall. He did not seem healthy when I met him. He also wore a valve mask, which was shown very early on in the pandemic to pose a risk to others as the valve allows particulates into the air from the wearer. Prior to injection the doctor did not sanitize the injection site which is standard procedure stating, "Nah, we don't need to do that." After-which I asked, "May I have a bandage?" because he just rolled away and said, "you're done!" after vaccinating me. His response was, "Nah, you don't need one." He then rolled close to me and rubbed his ungloved, unsanitized fingers on the open injection site and said, "you're fine, it won't even bleed." This is extremely unsanitary, unsafe, and unprofessional behavior. I looked around the room and didn't see any sanitizing wipes available, in fact, there wasn't even hand sanitizer. It seems the practice tries to cut corners on medical supplies by not using standard procedure alcohol swabs for injections. Be careful with this practice, put your health first.

Each time myself or my daughter went there, we were seen by a different & new GP (6 in a year), & consults don't last more than 10 min. Don't expect to build a relationship with your doctor, because you won't have a personal one. I went there yesterday in distress & the receptionists were extremely rude! You're treated like garbage & then good luck if you want to lodge a complaint, they won't let you see the owner, or the owner won't meet you. No compassion or empathy towards loyal patients and they don't care if you are upset or tell them you're going somewhere else. You're just a credit card number!I would not recommend this place or take my family there, ever!

i ve been a patient to Dr. McLoughlan for a number of years in that clinic, not as I couldnt get the appointment with her within a year, today i got the appointment and the nurse didnt have even the antiseptic to wet the cotton when she took the blood sample from my vane - literary she just wiped the inner elbow with dry cotton. not saying that the doctor i was appointed to didnt know anything about my medical history. didnt even read the notes. they dont care about your health, especially if you have been the medical card patient.

Delayed cancer diagnosis due to a receptionists lack of understanding of/interest in her job role. I had a lump on my abdomen and went there. The doctor decided to send a referral to a general surgeon. I asked her to write on the referral that I could only have the appointment on the end of the week due to work schedules (I’m a nurse). She agreed and as far as I know she put it down. Then the appointment from cuh came for the wrong end of the week. I understood that this was a cuh issue so I got onto them to see what could be done. I rang cuh and took the initiative to get the name of the surgeon who works at the other end of the week, as they could not reschedule it as it was a different Surgeon and they would need a specific referral for him.(understandable) I rang the receptionist in the GP practise, I asked her to send a referral for the cuh appointment for the other end of the week and provided the name of the surgeon. I understood that she couldn’t write a referral herself obv as she’s a receptionist, I asked if she would discuss it with my go. The receptionist insisted I arrange to come in again and pay another €50 to do this. It sunk in how incompetent the running of the practise was and for a while I did nothing. I then found another GP who was able to refer me after also reviewing the lump, The lump was a sarcoma - cancer. Any good Receptionist would have just pulled the file and asked the doctor if they could do another referral. This was two year ago but I’m just posting it now, because the lack of care was astounding and I still often think of it.

Wouldn't go to any other GP. Have been a patient of Dr Susan McLoughlin since 2015 and I now bring my baby there too. She is efficient, reassuring and understanding. She has a great manner and I found it very easy to build a relationship with her as a doctor. She really knows her stuff and I trust her judgement completely. Reception staff always friendly and helpful. Nothing is too much trouble for them. Nurse Orla Dorgan is a fantastic nurse also with lots of practical advice around breastfeeding. Great practice, I would recommend highly.

I have been coming to see Dr. Sarah and her team since arriving from America 6 years ago. A great local practice with a small professional, friendly, international team. Always helpful and supportive of preventative care. What prompted this review was my recent experience with their newest team member. A woman physician of color!! This is a wonderful and welcomed breath of air in Cork where finding African/black doctors is almost nonexistent (Love you Dr. Sami!!). Kudos to the team for being trailblazers is pushing diversity and inclusion in the hiring of professionals of color to serve a changing Cork demographic in their practice. So refreshing! (Applause emoji!)

If I could I would remove all five possible Stars from the board here. Unbelievable unprofessional. Can't say how the doc's are never saw one of them. If you're not a staying patient, you can't get an appointment. Wondering how this works to be a staying patient if you can't get any appointments... It's not worth any more words...🤨

I've been a patient of Dr McLaughlin's for a number of years now and she has been nothing but fantastic - takes the time to really listen to you and goes above and beyond. I really could not wish for a better GP. I also attended with Dr Bradley on one occasion and he was brilliant too, really listened and asked so many questions to ensure he was giving me the right treatment. Reception staff are also lovely and so helpful whenever I phone or call into the practice.

They came with a child (3 years old) who has a sore, swollen throat, stuffy nose, because of this, poor quality sleep and poor condition. We were told that they would be sent to a specialist so that he would look at the nose through the camera. But more than 3 weeks have passed and we have not even signed up. Although we called and reminded so many times. Irresponsible attitude towards the health of patients

I've been a patient, specifically of Dr. McLoughlan for 7 years now. I couldn't be happier. I've built up a wonderful professional relationship with my doctor and feel like I'm in the best of care. Any time I've had to see another Doctor it's been seamless. Administration staff are efficient and will do their utmost to have you seen ASAP. Throughout Covid I felt incredibly safe coming in and honestly having seen first hand some of the attitudes of people in and out to the Surgery in the brief periods I have been there I cannot commend every member of staff enough. Highly highly recommend.

Always well looked after by Dr Susan for over 5 years now. The communication has always been easy. She takes her time at appointments and I would safely say my health is in very good hands with her. I find the reception area is very good with communication also. Would happily recommend this medical centre.

I have been a patient for many years and I'm absolutely delighted with the service. I've been seriously ill but also had minor little things and I've always been treated with such professionalism. The receptionists, of which one is Tara, are a delight to deal with, if there is anything that doesn't require me to go in for, like repeat prescription or similar they deal with it and send them to my pharmacy, never had to call twice for anything. I get they could come across as gate keeping to other patients but they don't want to waste any ones time, doc or patients. I've got a great relationship with Dr Sara, she always listens intently, never moves me along during the appointment.

Hazel on reception makes every appointment or phonecall a pleasure. She is efficient and does what she says she will do. A gem!