1/5 Liv F. 4 years ago on Google
In
response
to
the
"owner"
of
this
Hotel
(please
see
his
UNPROFESSIONAL
response
below):
When
I
called
to
INQUIRE
about
an
early
check-in,
I
did
not
"order"
the
hotel
to
do
anything,
I
simply
ASKED
and
was
bombarded
with
abhorrent
yelling,
talking
over
me,
belittling
me
and
downright
accusatory
language
which
is
when
I
asked
him
to
stop
talking
over
me
so
I
could
explain
the
reasoning
behind
my
request
(which
he
did
not
allow
me
to
give).
This
phone
call
lasted
10
minutes,
NOT
half
an
hour
and
I
was
NOT
degrading
the
"owner"
in
any
way
like
he
did
to
me.
I'm
absolutely
NOT
lying
about
what
I
heard
the
woman
say
in
the
office
-
if
you
don't
want
your
guests
overhearing
what
she
said,
DON'T
discuss
it
in
the
reception
area!
It's
hard
to
believe
that
this
"owner"
has
a
Post
Graduate
Degree
with
his
lack
of
compassion
for
human
beings,
period.
A
person
with
such
education
in
the
HOSPITALITY
industry,
nonetheless,
would
certainly
be
more
EMPATHETIC
towards
potential
clients
and
business
relations.
Nowhere
in
my
previous
review
did
I
judge
this
"owner's"
linguistic
capabilities
-
please
do
NOT
twist
my
words
and
offer
your
own
inadequate
interpretation
like
you
did
with
Expedia.
I
had
NO
intentions
of
arguing
with
the
"owner"
or
the
lady
at
the
front,
as
I
SPECIFICALLY
stated
when
he
heard
my
name
and
told
me
to
go
elsewhere.
I
also
said
I
would
leave
the
dogs
in
the
room
for
MAXIMUM
30
minutes
to
go
and
get
food
after
a
5
hour
drive
and
this
"owner"
had
said
that
his
staff
would
still
be
allowed
to
enter
the
room.
For
the
record,
I've
stayed
at
over
20
hotels
with
my
dogs
over
the
last
10
years
and
have
NEVER
had
a
complaint
about
noise
or
damage
to
the
unit
so
this
ASSUMPTION
that
my
dogs
would
bark
and
"cause
discomfort
to
their
valued
guests
all
night"
is
COMPLETELY
UNFOUNDED.
What
harm
exactly
did
I
cause
to
your
business
by
asking
to
use
the
washroom
or
by
SITTING
IN
MY
CAR
outside
of
the
hotel
while
dealing
with
Expedia?
I
did
NOT
make
a
scene
whatsoever
except
to
say
that
the
customer
service
was
of
the
utmost
poorest
quality
I
have
EVER
experienced
(and
I've
worked
in
the
hospitality
industry
and
would
NEVER
treat
a
client
like
this).
The
statement
about
the
2
women
checking
in
right
in
front
of
me
was
false?
I
wouldn't
just
make
something
up
for
the
sake
of
it
-
it
happened,
RIGHT
IN
FRONT
OF
ME.
If
you
don't
want
your
dirty
laundry
aired
in
reviews,
DON'T
ACT
LIKE
THAT
(it's
quite
simple).
I
did
not
"storm"
in
and
out
of
the
lobby
over
3
hours
-
I
walked
in
TWICE
to
ask
to
use
a
washroom
where
the
response
was
"I
don't
have
a
washroom
for
you
-
go
across
the
street".
At
that
point,
I
simply
ASKED
if
it
was
possible
to
use
ANY
washroom
as
I
had
been
driving
for
5
hours
and
he
continued
to
refuse.
I
have
NOT
spent
days
"trying
to
ruin
your
life",
I
have
been
trying
to
RECTIFY
the
problem
with
Expedia
due
to
this
"owner's"
ignorance,
arrogance,
belligerence
and
downright
cruel
and
RUDE
demeanor.
Do
us
all
a
favour
and
go
take
some
courses
on
how
to
ACTUALLY
be
hospitable
to
your
guests
or
potential
guests.
Just
because
you
PERSONALLY
don't
like
someone
and
ASSUME
the
worst
of
them
and
their
dogs,
it
gives
you
ABSOLUTELY
NO
RIGHT
to
treat
someone
this
way,
let
alone
run
a
BUSINESS
which
is
meant
to
give
superior
customer
service.
I
also
forgot
to
mention
that
this
"owner"
then
decided
to
harass
me
with
a
message
through
Expedia
saying
"please
don't
be
rude"
even
though
I
had
done
NOTHING
wrong,
except
for
request
to
use
a
washroom
and
tell
him
I
wasn't
in
the
mood
to
argue
with
him.
PLEASE
GET
YOUR
FACTS
STRAIGHT
BEFORE
YOU
DECIDE
TO
RESPOND
AND
INSINUATE
THAT
I
AM
MERELY
BEING
MALICIOUS
AND
VENGEFUL.
I
wouldn't
have
written
such
a
POOR
review
of
your
MOTEL
had
you
NOT
acted
the
way
you
did.
Take
responsibility
and
accountability
for
your
actions.
EVERY
SINGLE
negative
review
on
here
has
VERY
similar
responses
from
the
"owner"
-
blaming
the
potential
guest
instead
of
taking
the
onus.
Absolutely
despicable
and
atrocious!!!
