SATURN image

SATURN

Electronics store

🫤 Poorest customer service you can ever find. Severely understaffed, Media market is way too good when you compare it to these people. THERE is only two people who service 30 customers and be prepared to wait for hours just to know if a phone is available and finally after that pointing in one directi... People often mention store, people, Saturn,


Address

Ludwigspl. 6, 64283 Darmstadt, Germany

Website

www.saturn.de

Contact

+49 221 22243333

Rating on Google Maps

3.70 (3K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: store (8) people (7) Saturn (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Swim w. 1 year ago on Google • 18 reviews
    Poorest customer service you can ever find. Severely understaffed, Media market is way too good when you compare it to these people. THERE is only two people who service 30 customers and be prepared to wait for hours just to know if a phone is available and finally after that pointing in one direction to another guy who has another 5 people on line... I can only pity on old people who just can't wait that long and leaving the store in vain. In a world where everything is fast and customer service is very important, these customer service of the employees are totally outdated ...Had no issues with the devices so far though.
    4 people found this review helpful 👍

  • 1/5 Nikica S. 2 years ago on Google
    Our experience is not good at all. Saturn discriminate and segregate people based on their medical status and do not allow entrance for pregnant women and their staff is very unfriendly and aggressive. We suggest to avoid Saturn stores please do your tech shopping online instead (in some other stores). This behavior goes against all constitutional democratic values and poses a real threat to our democracy.
    4 people found this review helpful 👍

  • 4/5 Traveler M. 3 months ago on Google • 448 reviews New
    We went on Black Friday. There were no huge discounts. But their normal prices were a little cheaper than the market. There was a very caring salesman. We found answers to all our questions, bought our Nintendo banana and left.

  • 1/5 jan e m. 1 year ago on Google
    Unfriendly workers , they have no interest in helping , i do not recommend buying there ..
    2 people found this review helpful 👍

  • 3/5 Arashbi2 6 months ago on Google • 53 reviews
    expensive expensive... everything is expensive here you will have more option with better price if you get the same item online.
    1 person found this review helpful 👍

  • 1/5 Anthony G. 3 months ago on Google • 111 reviews New
    The point of sales systems do not recognize the advertised offers. After waiting in line patiently multiple times and having to run around the store and do their job, they still were not able to figure out the simple discount. I ordered online in seconds with the discount. It is truly pointless to visit the store.

  • 2/5 Shire M. 2 years ago on Google • 107 reviews
    After spending €2000 on Iphone and other items we were unable to find someone to speak english. Even old lady cashier was quite rude to us. We just ignored and left. Too bad for such an upscale electronic chain

  • 3/5 Rajkumar K. 1 year ago on Google • 82 reviews
    Shop has almost all latest gadgets and home appliances at very attractive price. It is crowded, waiting time is moderately high near billing counters.

  • 1/5 furmandzadza M. 1 year ago on Google • 31 reviews
    Hugely disappointed with this Saturn branch. I ordered a watch online with the option to fetch my order from this branch. First of all, the woman told me that my order is cancelled, however as they have the same item in the store - I can get it from the store instead... I was already unhappy as I was getting some cashback and some payback points, but I thought ok, they want to sell the items from their local store. Next I was shocked when she brought my item amd the package was OPEN! Like the seal was broken and it was obvious that the item was not new!!! When I mentioned this she said oh you can try it and if it works just take it... I mean are you crazy? I was buying a gift... How do you imagine I would gift an open watch? This was really very disappointing, not only I didn't get my cashback but also they tried to sell an already used item as a new one... Never ever order anything on this branch. Just avoid it.

  • 1/5 paulos 6 months ago on Google • 8 reviews
    05.10.2023, 14:16pm I was just there and the cashier with the makeup was very rude. I confronted her about why she was acting rude, and she replied that she's sad that her grandmother died. I said sorry and left. I highly doubt that her grandmother died, but at least she admitted that she's not acting professional. From what I read in the review, the manager of the place is not doing a good job. Because this is what happens when you either don't hire qualified people, but instead hire people for other reasons or when you don't regularly check up on your employees. Next time such a thing happens, someone is going to get fired &/or sued.

  • 5/5 Jaq T. 1 year ago on Google • 4 reviews
    Awesome store. Was there to visit from the states. Compares much to Best Buy over here. Nataschia did an amazing job helping me out where to find an adapter for my phone.

  • 1/5 Siri G. 1 year ago on Google
    The store is understaffed so I had to wait for 2 hours to get my phone and the staff isn't friendly

  • 5/5 Slurper Slurp s. 1 year ago on Google
    Ms. Tryon helped me quickly. Also her knowing English was very helpful

  • 5/5 Yash K. 1 year ago on Google
    Same Price as online so better buy it here u will get coupons

  • 5/5 Joshua R. 1 year ago on Google
    The staffs are really nice, they helped me and assisted me. I'm really happy

  • 5/5 Kevin W. 1 year ago on Google
    Incredible selection of Electronic products from Gaming Consoles to Phone Cases among other thin. Highly recommended

  • 1/5 Mohamad Taha A. 1 year ago on Google • 1 review
    I bought the Note 20 a year and a half ago, and two weeks ago, the battery of the device swollen and the phone stopped working. When I went to the Saturn to repair the device, I told them that the photos and files on the mobile are very important and are more important than the device itself, so the device was taken for repair. Today, when I received the device, all the information and pictures were not present, and this hurt me very much. All the family pictures from a year and a half ago went because of the negligence of the Saturn employee, and I promise that I will quickly file a lawsuit against Saturn.


Call +49 221 22243333 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
    • ✓️ Assembly service
  • Recycling
    • ✓️ Batteries
    • ✓️ Electronics
    • ✓️ Light bulbs
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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