1/5 inshia l. 8 months ago on Google • 32 reviews
If
possible
I
will
give
zero
for
customer
service.
We
had
a
late
check
in
and
I
had
displeasure
of
checking
in
with
Mohammed.
I
wanted
to
redeem
my
e-gift
card
through
Marriott
Bonvoy
and
for
some
reason
he
had
no
idea
of
how
to
do
it
and
instead
of
being
helpful
he
touted
company
policy
and
asked
us
to
pay
it
on
our
credit
card.
When
I
disagreed
and
asked
to
speak
to
supervisor/
manager
he
said
that
he
was
the
asst
supervisor/
manager
and
the
only
way
we
could
checkin
is
by
placing
block
on
the
card
for
full
amount.
At
one
point
he
also
suggested
that
I
wait
in
the
lobby
until
Mon
to
talk
to
the
manager.
He
then
threatened
us
that
he
would
call
the
cops
on
us
if
we
don’t
agree
to
pay
or
leave
the
premises.
He
called
the
cops
on
us
to
intimidate
us
under
the
false
pretence
that
we
were
yelling
at
him.
I
got
in
touch
with
the
customer
service
at
Marriott
Bonvoy
and
talked
to
a
very
helpful
representative.
Cops
arrived
and
asked
us
about
what
was
happening
and
listened
to
my
interaction
with
Marioot
Bonvoy
customer
rep
and
then
left.
The
rep
was
quite
helpful
and
she
gave
us
the
number
for
gift
card
support.
I
spoke
to
Michelle
at
gift
card
payment
and
she
asked
to
speak
with
the
front
desk
(by
that
time
front
desk
staff
had
changed)
and
thankfully
rude
Mr
Mohamed
was
not
there.
I
handed
my
phone
to
Patrick.
Michelle
asked
for
details
and
guided
Patrick
on
how
to
redeem
the
e-gift
card
and
we
were
able
to
pay
for
our
stay
through
the
gift
card.
This
whole
process
took
more
than
2+
hours.
Management
need
to
do
better
job
in
training
your
customer
facing
staff
on
how
to
interact
with
guests
and
not
have
staff
in
the
front
desk
if
they
are
not
willing
to
go
an
extra
mile
to
help
a
paying
customer.
We
were
treated
as
if
we
were
looking
for
a
free
stay
and
Mohammed
did
not
stop
to
think
“how
can
I
solve
this
guests
problem
and
help
her
out”.
1 person found this review helpful 👍
