2/5 Chris M. 6 months ago on Google
So
after
trying
this
place
out
and
loving
the
food
and
leaving
a
review
about
the
good
food
but
poor
service,
I
tried
it
here
again
a
week
later
with
4
of
us
instead
of
just
me.
I
made
a
reservation
1
or
2
days
IN
ADVANCE
to
be
seated
upstairs
and
was
told
that
was
not
a
problem.
We
all
show
up
a
few
minutes
early
and
I
am
told
there
was
nothing
available
upstairs.
This
was
maddening
and
disappointing.
What's
the
point
of
reserving
a
table
where
I
requested
if
they
aren't
even
going
to
hold
it
for
me??
The
server
didn't
even
come
to
the
table
we
were
forced
to
sit
at
for
10-15
minutes.
In
between
ordering
drinks,
apps,
and
main
course
was
10-15
minutes
for
the
server
to
come
back.
The
food
was
really
good
except
for
the
mashed
potatoes
being
ice
cold.
Everything
else
was
warm
enough.
After
we
all
got
done
eating,
we
sat
there
with
empty
plates
for
20+
minutes
before
they
started
taking
plates
away.
Said
we
were
ready
for
the
check
and
the
server
came
back
10+
minutes
after
that.
I
honestly
don't
get
why
the
service
is
subpar
here,
both
times
within
a
week
that
I've
been
here.
The
beer
and
food
were
great,
but
the
poor
service
leaves
me
no
choice
but
to
take
some
stars
away.
First
review:
I
have
been
looking
forward
to
trying
this
place
as
a
way
to
tap
into
my
German
roots
and
German
heritage.
I
came
on
Saturday
during
brunch
time.
First
off,
the
food
and
beer
are
top-notch
and
highly
recommended.
Their
service
was
good
at
first
but
then
got
worse...
I
wanted
to
sample
different
kinds
of
sausages,
so
I
ordered
3
different
types.
Only
2
came.
I
told
the
server
the
mistake,
and
the
missing
one
was
later
brought
out.
I
was
told
I
wouldn't
be
charged,
but
they
charged
me
for
it
anyway.
On
top
of
that,
my
server
completely
disappeared
after
the
mistake
was
remedied,
and
about
30
minutes
went
by
before
a
different
person
from
behind
the
bar
came
to
check
on
me
at
my
table.
I
asked
for
the
check,
and
he
didn't
come
back
for
20
more
minutes,
where
I
then
paid
him.
All
was
fine
and
OK
overall
until
my
server
disappeared.
I
also
don't
like
being
lied
to
about
not
being
charged
for
something
they
messed
up
on,
only
to
still
be
charged.
This
is
why
I
give
4/5
stars
instead
of
a
perfect
5.
I
will
come
back
again
to
try
other
things,
and
if
they
can
redeem
themselves
with
great
service
the
entire
time,
then
I
will
change
this
review
and
give
5
stars.
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